Moderating role of hotel employees’ gender and job position on the relationship between emotional intelligence and emotional labor

2014 ◽  
Vol 43 ◽  
pp. 47-52 ◽  
Author(s):  
Hyo Sun Jung ◽  
Hye Hyun Yoon
Keyword(s):  
Emotional Intelligence ◽  
Emotional Labor ◽  
Hotel Employees ◽  
The Relationship ◽  
Moderating Role ◽  
Job Position

scholarly journals The Moderating Role of Leader-Member Exchange on the Relationship between Emotional Labor with Job Satisfaction or Turnover Intention

2016 ◽  
Vol 11 (12) ◽  
pp. 83 ◽  
Author(s):  
Hakan Turgut ◽  
Ismail Tokmak ◽  
M. Fikret Ates
Keyword(s):  
Job Satisfaction ◽  
Emotional Labor ◽  
Turnover Intention ◽  
Leader Member Exchange ◽  
Member Exchange ◽  
Relationship Of ◽  
The Relationship ◽  
Emotional Dilemmas ◽  
Moderating Role

<p>It is known in the business world that employees’ display of emotional labor in their relations with customers contributes to the success of the organization. Therefore, the aim of this study is to find out how the emotional dilemmas that employees experience affect their perceptions on job satisfaction and turnover intention and whether leader-member exchange has a moderating role on these relationships. In this respect, we performed a survey on the 371 employees of a company in Turkey. We used the scale developed by Diefendorff et al. (2005) to test emotional labor; the scale developed by Scandura and Graen (1984) to test leader-member exchange; the scale developed by Chen et al. (2009) to test job satisfaction and the scale developed by Scott et al. (1999) to test turnover intention. The all scales were measured valid and reliable for this sample group. In the hierarchical regression analyses, done to test the hypotheses, all variables were included in the model. According to the findings, emotional labor has a significant and positive direct effect on turnover intention and it has a significant and negative direct effect on job satisfaction. All these results taken into consideration, it was confirmed that when emotional labor increases, turnover intention also increases, and job satisfaction decreases. Furthermore, the moderating role of leader-member exchange between the relationship of emotional labor and turnover intention wasn’t approved; however, its moderating role between the relationship of emotional labor and job satisfaction was approved. To sum up, it is estimated that performing emotional labor is inevitable for organizational success and it is essential to develop new methods in order to prevent the negativities resulting from emotional dilemmas.</p>

scholarly journals Emotional Intelligence (EI) Impact on Organizational Learning Capacity (OLC): A Case of Moderating Role of Individual Innovation and Education Sector of Pakistan

2019 ◽  
Vol IV (I) ◽  
pp. 255-263
Author(s):  
Saqib Anwar Siddiqui ◽  
Muhammad Zia -ur-Rehman
Keyword(s):  
Higher Education ◽  
Human Capital ◽  
Emotional Intelligence ◽  
Organizational Learning ◽  
Significant Contribution ◽  
Learning Capacity ◽  
Organizational Learning Capacity ◽  
The Relationship ◽  
Moderating Role

The study was based on the investigation and validation of the association between the most emerging traits of human capital in the organizations i.e. Emotional Intelligence (EI) and Organizational Learning Capacity (OLC) and further testing the moderating role of Individual Innovation among the faculty and staff of Higher Education Institutions (HEI’s) in Pakistan. The results show that EI has a significant contribution towards the OLC and when measured together with the trait of Individual Innovation the results significantly improved which suggest that individual innovation positively and significantly affect the relationship between EI and OLC. The study has implication for policymakers for the enhancement of EI traits in their employees and also for the individuals to focus and improve the value of EI in their personality to gain the benefits of their innovation and organizational learning capacity.

Incremental Prediction and Moderating Role of the Perceived Emotional Intelligence over Aggressive Behavior

2014 ◽  
Vol 17 ◽  
Author(s):  
María Angeles Peláez-Fernández ◽  
Natalio Extremera ◽  
Pablo Fernández-Berrocal
Keyword(s):  
Emotional Intelligence ◽  
Young Adults ◽  
Aggressive Behavior ◽  
Big Five ◽  
Verbal Aggression ◽  
Openness To Experience ◽  
Perceived Emotional Intelligence ◽  
The Relationship ◽  
Moderating Role

AbstractThe aim of this research was to explore the influence of Perceived Emotional Intelligence (PEI) on aggression dimensions (Physical Aggression, Verbal Aggression, Hostility, and Anger) above and beyond the effects of gender, age, and personality traits (Extraversion, Agreeableness, Conscientiousness, Neuroticism, and Openness to Experience), as well as the moderating role of PEI on the relationship between personality and aggressive behavior, among young adults. The Trait Meta-Mood Scale, the Big-Five Inventory, and the Aggression Questionnaire were administered to a 313 Spanish community sample, comprised of both males (39.0%) and females (61.0%), ranging from 14 to 69 years old (X = 24.74; SD = 9.27). Controlling the effects of age, gender, and personality, PEI dimensions (Attention, Clarity and Repair) accounted for 3% of the variance (p < .05) in Verbal Aggression and Hostility. Interaction analysis showed that all PEI subscales moderated the relationship between four out of the Big-Five personality dimensions (Extraversion, Agreeableness, Neuroticism, and Openness to Experience) and the aggression dimensions. Particularly, the interaction between Attention and Extraversion and between Clarity and Neuroticism were significant predictors of Total Aggression (b = .67, t(313) = 2.35, p < .05; b = –.71, t(313) = –2.50, p < .05). The results show evidence of the predictive and incremental validity of PEI dimensions on aggressive behavior among young adults and of the moderating role of PEI on the personality-aggression relationship.

Personality and Psychological Well-Being of Adolescents: The Moderating Role of Emotional Intelligence

2011 ◽  
Vol 39 (6) ◽  
pp. 785-794 ◽  
Author(s):  
Samuel O. Salami
Keyword(s):  
Emotional Intelligence ◽  
Well Being ◽  
Future Research ◽  
Personality Factors ◽  
Big Five Personality ◽  
Southwestern Nigeria ◽  
Psychological Well Being ◽  
The Relationship ◽  
Moderating Role

The purpose in this study was to examine the relationship between the Big Five personality factors and psychological well-being of adolescents and the moderating role of emotional intelligence in that relationship. Adolescents (N = 400) randomly selected from secondary schools in southwestern Nigeria completed the NEO Five-Factor Inventory (Costa & McCrae, 1992), and emotional intelligence (Law, Wong, & Song, 2004), and psychological well-being (Ruff & Keyes, 1995) scales. It was found that personality factors and emotional intelligence had significant correlations with psychological well-being. Emotional intelligence moderated the relationship between neuroticism, extraversion, and psychological well-being. Implications for counseling adolescents and directions for future research are suggested.

Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure

2021 ◽  
pp. 193896552110299
Author(s):  
Dana R. Vashdi ◽  
Tal Katz–Navon ◽  
Marianna Delegach
Keyword(s):  
Emotional Labor ◽  
Service Performance ◽  
Service Climate ◽  
Deep Acting ◽  
Hotel Employees ◽  
Hospitality Organizations ◽  
The Relationship ◽  
Service Priority ◽  
Conflicting Goals

Frontline hotel employees face a complex organizational environment that constantly makes multiple demands, creating a persistent trade-off between service as a key element of the organization’s strategy and other competing or even conflicting goals. This study proposes an integrated and unique way of discerning the relationship between service climate and service performance through the prism of surface and deep acting emotional labor and suggests a new dimension of the service climate—the service priority climate. Specifically, we examined employees’ use of emotional labor strategies as a mechanism that explains the relationship between service priority climate and service performance. We also investigated whether workload pressure influences this relationship. Using a multilevel, multisource study, we surveyed a sample of 245 hotel employees working in 39 departments and their direct managers. The results demonstrated that when employees regarded service as a priority compared with other competing goals, they used more deep acting emotional labor strategies, resulting in better service performance. However, this was apparent only when workload pressure was low. Implications for hospitality organizations are discussed.

scholarly journals Social capital and SME performance: the moderating role of emotional intelligence

2019 ◽  
Vol 12 (1) ◽  
pp. 79-99 ◽  
Author(s):  
Rosemond Boohene ◽  
Regina Appiah Gyimah ◽  
Martin Boakye Osei
Keyword(s):  
Social Capital ◽  
Emotional Intelligence ◽  
Significant Relationship ◽  
Structural Equation ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Content Type ◽  
The Relationship ◽  
Moderating Role

Purpose Lack of extant studies on the moderating role of emotional intelligence on the relationship between social capital and firm performance necessitated this study. The purpose of this paper is to examine the extent to which emotional intelligence moderates the relationship between social capital and small and medium-scaled enterprises’ (SMEs’) performance. Design/methodology/approach A total of 1,532 SMEs were selected through simple random sampling technique from a population of 5,009 SMEs. Structural equation modelling using AMOS was used to analyse the relationship between the variables. Findings The results revealed that social capital has a positive and significant relationship with emotional intelligence. Moreover, the study also showed that emotional intelligence has a positive and significant relationship with SME performance. Finally, the study found that emotional intelligence enhances the relationship between social capital and SME performance. Practical implications SME owner/managers are advised to enact policies that encourage the establishment of meaningful social networks and also help employees understand their emotions while creating social capital as both would help improve the performance of their firms. Originality/value This paper breaks new ground by identifying emotional intelligence as an enabler of SMEs performance where there is adequate social capital.

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