Consumer acceptance of online banking: an extension of the technology acceptance model

2004 ◽  
Vol 14 (3) ◽  
pp. 224-235 ◽  
Author(s):  
Tero Pikkarainen ◽  
Kari Pikkarainen ◽  
Heikki Karjaluoto ◽  
Seppo Pahnila
2014 ◽  
Vol 6 (3) ◽  
pp. 34-47 ◽  
Author(s):  
Francisco-Jose Molina-Castillo ◽  
Angel-Luis Meroño-Cerdan

During the last decades the economy has undergone a huge transformation in terms of telecommunication industry evolution. The use of mobile applications has been generally accepted in society but still little is known about how customers use these applications and how managers can obtain high levels of return on their investments in this domain. The Technology Acceptance Model (TAM) has been used for several years to predict the attitudes and behaviours of consumers of mobile services. However, several authors have recognized the limited applicability when it comes to explaining mobile service acceptance by customers. This paper uses a meta-analytic approach to review the acceptance of mobile services and analyse the relationships between TAM variables and consumer acceptance of mobile services. The authors searched all available academic computer databases to get a deeper understanding of this topic and uncover the most significant drivers of mobile application acceptance by consumers.


2011 ◽  
Vol 24 (1) ◽  
pp. 1-13 ◽  
Author(s):  
R. P. Sundarraj ◽  
Nick Manochehri

The understanding of factors leading to the acceptance or rejection of information systems (IS) is important and relevant. Although there have been studies examining the adoption of Internet Banking (IB), research on this topic in the Gulf context and from an IS perspective is lacking, even though societal factors are acknowledged as having an impact on technology adoption. To fill this gap, this paper uses a version of the Technology Acceptance Model (TAM), extended by the compatibility and trust constructs. An empirical study, using students from a large university in the region, validates the research model.


2019 ◽  
Vol 7 (2) ◽  
pp. 90-98
Author(s):  
Angga Permadi Karpriana

Penelitian ini berjudul bertujuan untuk menguji faktor-faktor apa saja yang mempengaruhi para nasabah bank dalam mengadopsi atau menggunakan layanan internet banking di Indonesia. Penelitian ini fokus terhadap variabel Kenyamanan (Enjoyment), Informasi pada Online Banking (Info on Online Banking), Keamanan dan Kerahasiaan (Security & Privacy), Kualitas Koneksi Internet  Quality of Internet), Sikap Terhadap Penggunaan (Attitude Towards Using) dan juga dua variabel yang terdapat dalam Technology Acceptance Model (TAM).


2021 ◽  
Vol 3 (1) ◽  
pp. 12-18
Author(s):  
PUTU YUDHA ASTERIA PUTRI ◽  
I Gede Nyoman Carlos Wiswanatha Mada ◽  
Putu Yudha Asteria Putri

Penelitian ini bertujuan menjelaskan secara menyeluruh penggunaan online banking yang dipengaruhi oleh Technology Acceptance Model pada nasabah di PT Bank Takyat Indonesia, Tbk. Cabang Gianyar. Penelitian juga bertujuan memberikan pertimbangan bagi manajemen sebuah perbankan terkait pentingnya fokus perhatian terhadap penggunaan online banking guna meningkatkan kualitas pelayanan pada nasabah. Penelitian ini menggunakan 100 nasabah yang menggunakan online banking sebagai sampel penelitian. Dari tujuan penelitian dapat disimpulkan bahwa penggunaan Theory Acceptance Model (TAM) yang terdiri dari persepsi kemudahan dan persepsi kebermanfaatan serta computer self efficacy di PT Bank Rakyat Indonesia, Tbk. Cabang Gianyar berpengaruh positif pada penggunaan online banking.  


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