Implementation of an integrated management system in an airline: a case study

2010 ◽  
Vol 22 (6) ◽  
pp. 629-647 ◽  
Author(s):  
Palmira López‐Fresno
Keyword(s):  
Management System ◽  
Customer Orientation ◽  
Integrated Management ◽  
Direct Analysis ◽  
Internal Communication ◽  
Content Type ◽  
Integrated Management System ◽  
Use Of Resources ◽  
Industry Sectors

PurposeThis paper presents, through the analysis of a case study, a model based on a systemic approach that proved successful for the design and implementation of an integrated management system (IMS) in an airline, and provides guidelines and practical recommendations that may be of use to other sectors of activity when designing and implementing an IMS.Design/methodology/approachData for this paper were collected through direct analysis and implication in the process of implementation of the IMS. Also a literature review was conducted.FindingsTangible and intangible benefits were identified as derived from operating one IMS, such as cost savings, better use of resources, improved internal communication, stronger customer orientation and employee motivation. For these benefits to be realised it is essential to take into account several critical factors and be aware of the challenges accompanying integration of management systems, as detailed in the paper.Practical implicationsThis paper provides guidelines and recommendations for organisations seeking to implement and integrate several standards, being general or sectoral, particularly if they operate in highly complex industry sectors.Originality/valueThis paper incorporates the integration of sectoral standards, which the literature has not covered very widely. The research has wider value through transferable applications and experiences for other industry sectors.

Integrating sustainability aspects into an integrated management system

2015 ◽  
Vol 27 (3) ◽  
pp. 303-315 ◽  
Author(s):  
Sandra Klute-Wenig ◽  
Robert Refflinghaus
Keyword(s):  
Management System ◽  
Design Methodology ◽  
Integrated Management ◽  
Management Systems ◽  
Self Assessment ◽  
Sustainability Management ◽  
Content Type ◽  
Integrated Management System ◽  
The Status ◽  
Further Development

Purpose – The purpose of this paper is the further development of an Excel-based integrated management system for the tool and cutlery industry regarding sustainability. The tool’s actual status allows integrating and implementing requirements considering work safety, environmental and quality management and a self-assessment for checking the level of requirements’ fulfilment. However, the topic of sustainability and requirements and risks going along with it are of great importance for the mostly small and medium companies of this industry. Therefore, the Excel-tool is being enhanced by integrating the requirements of risk, energy and sustainability management. The paper presents the advanced Excel-tool. Design/methodology/approach – The base for advancing the Excel-tool has been analysing the status quo of sustainability management in the companies. Moreover, a matrix for comparing the requirements has been enlarged regarding the standards for sustainability, risk and energy management and builds the base for further developing of the Excel-tool. Findings – This analysis has shown the need for action, regarding the topic of sustainability. Hence, the Excel-tool has been enlarged regarding the assessment of fulfilling the requirements of different management systems. It allows small- and medium-sized enterprises a detection of need for action to comply with the requirements of different management systems with minimal afford. By this, an easily evaluation and improvement of the companies’ management systems is enabled. Originality/value – The tool enables companies to easily evaluate the state of their integrated management system by themselves and assists when implementing additional management systems.

Simplified and Integrated Management System for Responsible Care (SIMS-RC) in chemical industries

2019 ◽  
Vol 30 (3) ◽  
pp. 624-642 ◽  
Author(s):  
Nur Khairlida Muhamad Khair ◽  
Khai Ern Lee ◽  
Mazlin Mokhtar ◽  
Choo Ta Goh
Keyword(s):  
Management System ◽  
Safety Management ◽  
Integrated Management ◽  
Health And Safety ◽  
Care Program ◽  
Document Analysis ◽  
Environmental Health And Safety ◽  
Content Type ◽  
Integrated Management System ◽  
Responsible Care

Purpose The purpose of this paper is to explore the barriers and challenges faced by chemical industries in Malaysia causing to the low participation in Responsible Care program. Also, this paper aims to propose a solution to address the issues in implementing Responsible Care by introducing a Simplified and Integrated Management System for Responsible Care. Design/methodology/approach A questionnaire was distributed to 132 Responsible Care signatory companies in Malaysia, and they were given a week to return it via e-mail. Combining the inputs from the survey and document analysis, a Simplified and Integrated Management System for Responsible Care (SIMS-RC) was proposed. Findings Responsible Care signatory companies faced barriers in implementing product stewardship code and they also faced challenges in getting employees’ commitment from all levels. Taking the inputs received from Responsible Care signatory companies and document analysis, an SIMS-RC was proposed as a closed-loop process which consists of quality, environmental, health and safety management system. Research limitations/implications Some of the chemical companies were unable to share their thoughts in the survey due to the companies’ confidential reason. Originality/value Abundant literature has discussed about the limitation of Responsible Care that needs to be improved. Therefore, several elements and procedures of the program need to be revised and innovated to help the signatory companies to continuously improve their performances and encourage more participation in Responsible Care program. The findings will add value to the current body of knowledge and Responsible Care signatory companies which seek to improve Responsible Care implementation through an integrated management system approach. The proposed SIMS-RC is a simple, integrated, holistic and process-oriented management system in which it blends Responsible Care into quality, environmental, health and safety management system.

Design of an integrated management system (IMS) in a government-run medical evaluation organisation

2014 ◽  
Vol 26 (6) ◽  
pp. 550-565 ◽  
Author(s):  
Rafael Manzanera ◽  
Josefina Jardí ◽  
Xavier Gomila ◽  
Joan Ramón Pastor ◽  
Dolores Ibáñez ◽  
...  
Keyword(s):  
Management System ◽  
Integrated Management ◽  
Employee Motivation ◽  
Significant Degree ◽  
Content Type ◽  
Integrated Management System ◽  
Medical Evaluation ◽  
Work Disabilities ◽  
Final Design ◽  
Two Phases

Purpose – The authors present the application of the López-Fresno approach in designing an integrated management system (IMS) for an aviation company to the development of an IMS in a government-run organization responsible for the medical evaluation of work disabilities. The purpose of this paper is to share the design process, with the intention of showing that this approach is applicable to other sectors and proposing generalization and applicability strategies to other smaller government entities. Design/methodology/approach – The study involves two phases. Phase I applies the López-Fresno approach to design a basic IMS-I and ends with a European Foundation for Quality Management (EFQM) evaluation, whose suggestions were taken into consideration for the final design of IMS-II during phase II. The data were obtained from the organization's own functioning. There was a significant degree of personal involvement by the authors, external consultants and members of the management committee in areas ranging from the approach itself to the various components analyzed. Findings – The approach led to a better use of human and material resources and produced various advances in both internal and external communication and significant progress in employee motivation in their dealings with users and stakeholders. Originality/value – The study offers guidelines and recommendations for designing an IMS adapted to small, compact, administrative organizations that operate with stakeholders with highly disparate outlooks and interests, with different quality levels, in a context related to competitiveness and economic development.

scholarly journals A case study of a simultaneous integration in an SME

2018 ◽  
Vol 35 (2) ◽  
pp. 319-334 ◽  
Author(s):  
Marc Llonch ◽  
Merce Bernardo ◽  
Pilar Presas
Keyword(s):  
Management System ◽  
Integrated Management ◽  
Iso 14001 ◽  
Iso 9001 ◽  
Content Type ◽  
Integration Strategy ◽  
Simultaneous Integration ◽  
Theoretical Statement ◽  
The Cost

Purpose The purpose of this paper is to analyze the simultaneous implementation of an integrated management system (IMS) in a small and medium-sized enterprise (SME) and its impact on costs. Design/methodology/approach Based on a case study, the paper presents and analyzes the implementation of the ISO 9001 and ISO 14001 management system (MS) standards. The organization analyzed is an SME of the heating and air conditioning sector that had no MSs implemented (common in the sector) and decided to implement an IMS based on both function-specific MS standards (MSSs) and also achieving the separated certification. The analysis of expected and real costs is also presented. Findings The results show that a simultaneous integration is possible and the cost analysis evidences the improvement of the organization’s efficiency. The certificates for both MSSs were also achieved. These findings help in confirming theoretical statement posed in the literature of the integration of MSs: integration strategy, methodology and level. The organization values this integrated implementation as very positive internally and externally, as this is one of the first organizations of the sector implementing and integrating the ISO 9001 and ISO 14001. Originality/value Although studies analyzing empirically the integration of MSs have been widely published in recent years, to the best of the authors’ knowledge, this is one of the first papers analyzing the implementation of an IMS directly and analyzing its costs. In addition, this paper provides evidence that those organizations implementing integration later than others, can learn from the beginners’ experience.

Practices of the Integrated Management System for Injection Water in Brown Field –Case Study

2016 ◽  
Author(s):  
Liu He ◽  
BAO Shujun ◽  
Yao Zixiu ◽  
Sun Fuchao ◽  
Yu Jiaqing ◽  
...  
Keyword(s):  
Management System ◽  
Integrated Management ◽  
Field Case ◽  
Integrated Management System ◽  
Injection Water

scholarly journals Global Performance Index for Integrated Management System: GPI-IMS

2021 ◽  
Vol 18 (13) ◽  
pp. 7156
Author(s):  
Alessandro Silvestri ◽  
Domenico Falcone ◽  
Gianpaolo Di Bona ◽  
Antonio Forcina ◽  
Marco Gemmiti
Keyword(s):  
Risk Assessment ◽  
Performance Index ◽  
Management System ◽  
Social Issues ◽  
Integrated Management ◽  
Management Systems ◽  
Integrated Management System ◽  
Global Performance ◽  
Integration Of Management Systems

Background: The present work starts from a literature review of the evolution of Integrated Management Systems (IMSs), considering different points of view and standards: quality, environmental, occupational health and safety, sustainability and social issues. Even if the benefits are possible, there is not a common approach and a clear link between the integration of management systems and business performance, in particular considering safety performance. Methods: The present study analyzes the application of Risk Assessment in order to realize the integration of management systems. The main objective is to provide a tool for an integrated evaluation of all company performances, starting from the definition of some Key Performance Indicators—KPIs—proposed for a particular case study, even if their choice is not the core of the paper. The assessment team members on the basis of their knowledge, experience and useful literature, could choose the right KPIs for the specific application, able to take a picture of the current state and to suggest a possible recommended action of improving. The proposed Risk Assessment approach is an integration of modern management techniques: Integrated Management System and Improving Cycle DMAIC. Results: The new method, called the Global Performance Index for Integrated Management System—GPI-IMS, has been applied to a real case study in the logistic field in order to evaluate its goodness and possible generalization. Conclusions: The proposed method allows to define the requirements that any company must have to perform the best. The role of the assessment team is very important to evaluate the global performance of the company and to suggest the corrective actions to be adopted.

Premises For Establishing An Integrated Management System In Higher Education Institutions. Case Study: “Lucian Blaga” University Of Sibiu

2014 ◽  
Vol 1 (1) ◽  
pp. 473-476
Author(s):  
Lucian Lobonţ ◽  
Radu Vasile Pascu
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Management System ◽  
Integrated Management ◽  
Higher Education Institutions ◽  
Management Systems ◽  
Integrated Management System

AbstractIn the context of increased requirements of an ongoing developing market, nowadays organizations are implementing management systems able to respond the specific requirements concerning quality assurance, environment, health and security. By integrating the existent distinct management systems, it becomes possible to minimize overlapping, align the objectives and reduce costs. The concept of integrated management system tends to be adopted not only by production organizations, but also by higher education institutions. This paper analyses the premises for establishing such a system at “Lucian Blaga” University of Sibiu. There are analyzed the benefits an integrated management system would present, the steps necessary for creating such a system, as well as the possible obstacles when implementing it. Our research shows that an integrated management system will constitute a unitary frame for ensuring that both external and internal norms that regulate the activity of a university are complied and the objectives of the institution are efficiently pursued.

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