Supplier flexibility and performance: an empirical research

2020 ◽  
Vol 26 (7) ◽  
pp. 1851-1870
Author(s):  
Asuman Üstündağ ◽  
Mustafa C. Ungan
Keyword(s):  
Literature Review ◽  
Information Exchange ◽  
Structural Equation ◽  
Equation Modeling ◽  
Manufacturing Companies ◽  
Chain Flexibility ◽  
Content Type ◽  
Factors Affecting ◽  
Supplier Performance ◽  
The Impact

PurposeA literature review conducted for this study showed that although different aspects of supply chain flexibility have been studied, research on the factors affecting supplier flexibility and the impact of supplier flexibility on supplier performance are conspicuously absent. The present study aims to fill in this gap in the literature.Design/methodology/approachA quantitative research design was adopted. Data were collected from 119 manufacturing companies operating in Turkey and analyzed by structural equation modeling.FindingsThe findings show that supplier flexibility is associated with environmental uncertainty, relationships with the buyer and the quality of information shared between the buyer and the supplier, but not with the level of information shared between the buyer and the supplier. The findings also indicate that supplier flexibility affects supplier performance.Research limitations/implicationsThe generalizability of the findings can be considered as a limitation. In the future, sector-based larger-scale studies are desirable. Also, data can be collected from both the main business and suppliers and findings may be compared.Practical implicationsThe findings of this study help decision-makers to make more informed decisions about information exchange, supplier relationships and environmental uncertainties depending on the degree of flexibility that they request from their suppliers.Originality/valueA literature review for this study indicated that there is a lack of research on the factors affecting supplier flexibility. Therefore, this research is expected to make an original contribution to the literature.

scholarly journals Exploring e-Loyalty Antecedents in B2C e-Commerce

2019 ◽  
Vol 121 (2) ◽  
pp. 574-589 ◽  
Author(s):  
Monica Faraoni ◽  
Riccardo Rialti ◽  
Lamberto Zollo ◽  
Anna Claudia Pellicelli
Keyword(s):  
Structural Equation ◽  
Extensive Study ◽  
Equation Modeling ◽  
Website Design ◽  
Content Type ◽  
Factors Affecting ◽  
Grocery Retailing ◽  
University Of Florence ◽  
Relationship Investment ◽  
The Impact

PurposeThe purpose of this paper is to investigate the micro-linkages fostering consumers’ e-loyalty in grocery retailers B2C e-commerce context. Specifically, the authors focused on the neglected role of security, privacy and website design. Grocery retailing has been selected as the context of research because grocery retailers too have been required to develop B2C e-commerce platforms to meet their consumers’ evolving preferences.Design/methodology/approachA survey was distributed to several students from University of Florence (Italy). Structural equation modeling was used to compile the research, and its results reflect the impact on e-loyalty development on specific features of the e-commerce environment.FindingsThe main findings of this research are related with the importance of website characteristics as antecedents of e-loyalty in online grocery retailing.Originality/valueAlbeit the explored phenomenon has been subject to extensive study, some of its facets are yet to be fully explored. In particular, though the influence of e-trust, e-satisfaction and e-commitment on e-loyalty has been shown, little attention has been paid to the factors affecting these three antecedents of e-loyalty. In this regard, this research focuses on the importance of B2C e-commerce platform characteristics such as security, perceived relationship investment and website design. In addition, the phenomenon was scarcely explored in grocery retailers B2C e-commerce context.

The effect of CRM implementation on pharmaceutical industry’s profitability

2016 ◽  
Vol 39 (8) ◽  
pp. 854-878 ◽  
Author(s):  
Nedra Bahri-Ammari ◽  
Khalid S. Soliman
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Customer Relationship ◽  
Equation Modeling ◽  
Content Type ◽  
Factors Affecting ◽  
Quality Perception ◽  
Significant Relationships ◽  
The Impact

Purpose The aim of this study is examine customer relationship management (CRM) effect on enhancing customer satisfaction and on improving customer retention. In this study, the impact of CRM on loyalty in the pharmaceutical sector in Tunisia is studied. Service quality perception, customer satisfaction, loyalty, retention and firm profitability have been tested as independent variables. This study highlights the importance of CRM and service quality perception in maintaining a sustainable and profitable relationship with customers. Design/methodology/approach A survey research design was used to collect data. In total, 221 respondents from 5 pharmaceutical companies in Tunisia were involved in the study. Exploratory and confirmatory analyses were adopted to examine the effect of CRM technology on profitability. Structural equation modeling was used to validate results. Findings The results show that there are significant relationships between CRM and quality perception, satisfaction and loyalty. However, there are no significant relationships either between CRM and retention or between CRM and profitability. Research limitations/implications Fitting CRM scale with the context of the study and the number of the survey companies was the limitation of this research. Practical implications This study provides significant results to practitioners to understand the role of establishing a CRM strategy and to understand the selected factors affecting customer satisfaction and retention as well. Originality/value This study was conducted in Tunisia to contribute to enrich literature in the implementation of information technology and customer satisfaction.

Understanding drivers of brand love - the role of personalized ads on social media

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Trang P. Tran ◽  
Adrienne Muldrow ◽  
Khanh Ngoc Bich Ho
Keyword(s):  
Social Media ◽  
Structural Equation ◽  
Brand Management ◽  
Equation Modeling ◽  
Brand Love ◽  
Content Type ◽  
Factors Affecting ◽  
Brand Engagement ◽  
Digital World ◽  
The Impact

Purpose This paper aims to test a theory-driven model reflecting the effects of perceived personalization on consumer–brand relationships on social media. Design/methodology/approach The conceptual model is empirically tested through two studies using partial least squares-structural equation modeling. Other techniques, such as common method bias, multigroup comparison, mediation analysis and model fit comparison, are also used to give more insights into the analytical process. Findings Data from two studies show that perceived personalization is positively related to brand-related outcomes including brand self-expressiveness, consumer–brand engagement and brand connection. While consumer–brand engagement and brand connection are positively related to brand love, brand self-expressiveness is not. Research limitations/implications The paper contributes to the advertising and brand management literature by shedding light on a better understanding of the impact of personalization in the digital world. Practical implications Management could learn important lessons from personalization. If a strategy of promoting personalized ads is implemented successfully, those ads could change customer perceptions of brands which ultimately strengthens brand love. Originality/value This research provides an empirical model that helps marketers better understand the factors affecting brand love with personalized ads on social media.

Does ERP integration foster Cross-Functional Awareness? Challenging conventional wisdom for SMEs and large French firms

2014 ◽  
Vol 20 (6) ◽  
pp. 865-886 ◽  
Author(s):  
Rolande Marciniak ◽  
Redouane E.L. Amrani ◽  
Frantz Rowe ◽  
Frédéric Adam
Keyword(s):  
Firm Size ◽  
Structural Equation ◽  
Implementation Strategies ◽  
Equation Modeling ◽  
Large Firms ◽  
Erp Implementation ◽  
Content Type ◽  
Factors Affecting ◽  
Indirect Relationship ◽  
The Impact

Purpose – The purpose of this paper is to explore the concept of Cross-Functional Awareness (CFA) and to question how firm size influences the impact of ERP implementation strategies on CFA. Specifically, the paper questions whether size moderates the capability of the firm to achieve CFA. Design/methodology/approach – The authors developed and empirically tested a conceptual framework using the partial least squares structural equation modeling approach. This study gathered data from a sample of 45 French SMEs and 55 French large firms. Findings – The results show that ERP implementation strategies (flexibility, organizational vision, Business Process Re-Engineering, speed of implementation, and focus on core modules) have a direct positive relationship and, in large firms, an indirect relationship (via data quality improvement) with the emergence of CFA. The study also suggests that firm size moderates the resulting emergence of ERP-enabled CFA. The findings will help researchers understand the factors associated with ERP implementation and use that promote or inhibit successful use of ERP systems. Research limitations/implications – Similar to many published ERP surveys, the sample size is small. In addition, the authors examined CFA in the survey from the perspective of a single respondent per firm. Finally, there may be a cultural limitation linked to the respondents all being French firms. Practical implications – The findings will promote a better understanding of the concept of CFA and its benefits amongst managers, leading to increased productivity and efficiency with ERP. In particular, they will help practitioners identify and manage the right factors during ERP implementations. Originality/value – In the expanding world of Enterprise System research, this paper is significant in that it studies the effect of ERP implementation on CFA rather than investigating the factors affecting ERP implementation or the outcomes of ERP implementations. To the best of the knowledge, this is one of the few papers that theoretically articulates and empirically explores the concept of CFA, and tests the relationship between implementation strategy factors and CFA, including the moderating role of size in the context of ERP. The contribution shows that the firm size effect should be examined at the level of SMEs and larger firms separately, rather than at an overall level.

Impacts of human resource development on engineering, procurement, and construction project success

2017 ◽  
Vol 7 (1) ◽  
pp. 73-85 ◽  
Author(s):  
Huong Thanh Nguyen ◽  
Bonaventura Hadikusumo
Keyword(s):  
Human Resource Development ◽  
Human Resource ◽  
Structural Equation ◽  
Project Success ◽  
Resource Development ◽  
Equation Modeling ◽  
Project Implementation ◽  
Content Type ◽  
Factors Affecting ◽  
The Impact

Purpose The purpose of this paper is to identify the impact of human resource development (HRD) on engineering, procurement and construction (EPC) project success (PS), human resource competency (HRC), job performance (JP), and the interrelationship among them. This paper also investigates the impact of EPC project factors (PF) on PS, the factors affecting HRD, including internal factors (IF) and external factors (EF) during EPC project implementation. Design/methodology/approach Structural equation modeling (SEM), SPSS, and AMOS software were used to test nine proposed hypotheses. The respondents comprised 800 participants involved in EPC projects throughout Vietnam. Findings The results show that HRD positively affects HRC, JP, and PS. HRD is influenced by IF but not influenced by EF. HRC positively impacts on JP and PS, while PF directly impacts on PS. Originality/value The study indicates that the development of competent human resources for EPC project implementation plays a considerable role in EPC PS. The findings also give project professionals a tool for improving HRD, and HRC to increase the likelihood of PS.

An integrative framework of supply chain flexibility

2020 ◽  
Vol 69 (6) ◽  
pp. 1321-1342
Author(s):  
Ying Liao
Keyword(s):  
Supply Chain ◽  
Structural Equation ◽  
Online Survey ◽  
Superior Performance ◽  
Equation Modeling ◽  
Manufacturing Companies ◽  
Chain Flexibility ◽  
Content Type ◽  
Integrative Framework ◽  
Supply Chain Flexibility

PurposeIt is crucial to recognize that supply chain flexibility is important to build sustainable competitive edge in coping with uncertainty. This study puts forth an empirically supported integrative framework to understand supply chain flexibility from market-oriented and network-oriented perspectives, interrelationships among its dimensions and the effect of supply chain complexity as a contingent factor.Design/methodology/approachThe online survey data were collected from 201 manufacturing companies and checked for common method variance, validity and reliability. Structural equation modeling was then used to test the hypotheses.FindingsThe results of this study demonstrate that there are interrelationships among market-oriented and network-oriented supply chain flexibility dimensions. It is the flexibility embedded in the supply chain network configuration that plays critical roles in superior performance in flexibility capabilities to create customer values. The interrelated effect among flexibility dimensions is contingent on the magnitude of the supply chain complexity corresponding to the number of supply chain tiers.Originality/valueThis study takes a step to advance understanding of supply chain flexibility from an integrative point of view consisting of market-oriented and network-oriented perspectives. This study is expected to provide practitioners the foundation to implement supply chain flexibility considering the interrelationships among flexibility dimensions. Our results suggest that to carry out a supply chain flexibility strategy, the vertical complexity of the supply chain structure needs to be taken into consideration.

How should a team be rewarded to improve quality performance of NPD?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alejandro Bello-Pintado ◽  
Frederic Marimon ◽  
Javier Merino Diaz de Cerio
Keyword(s):  
New Product Development ◽  
Structural Equation ◽  
High Performance ◽  
New Products ◽  
Equation Modeling ◽  
Manufacturing Companies ◽  
Quality Performance ◽  
Content Type ◽  
Early Stages ◽  
The Impact

Purpose This paper aims to analyze the impact of team rewards (TR) on quality performance of new product development (NPD). In particular, the authors analyze whether the use of TR affects the performance of NPD team projects in not only accomplishing their work as a team and the outcomes of their performance but also considering the enhancement of the involvement of both internal functions and external actors (suppliers and customers) in the early stages of NPD Design/methodology/approach The association of TRs on quality performances of new products is theoretically approached. Seven research hypotheses are proposed to be tested with an international database from the high performance manufacturing project. Empirical strategy includes structural equation modeling. Findings The authors observed that TR does not produce a direct effect on quality performance of NPD, but does so mediated through the involvement of SC members in the early stages of NPD. This paper highlights that, without involvement of external and internal supply chain actors, it is not possible to obtain desired performance of new products. Originality/value This study advances the study of TR on quality performance of NPD by considering TR as a tool for in-group work involving different and distant actors in the process of NPD. The analysis considers different dimensions of quality performance of NPD, distinguishing between time to market, technical issues and cost of manufacturing, which have usually been considered in an aggregated way. Empirical evidence using an ample database including manufacturing companies from fourteen countries

Effects of supply chain agility on profitability

2017 ◽  
Vol 23 (5) ◽  
pp. 1064-1082 ◽  
Author(s):  
Reza Abdoli Bidhandi ◽  
Changiz Valmohammadi
Keyword(s):  
Factor Analysis ◽  
Supply Chain ◽  
Structural Equation ◽  
Evaluation Criteria ◽  
Equation Modeling ◽  
Content Type ◽  
Minimal Impact ◽  
Factors Affecting ◽  
Supply Chain Agility ◽  
The Impact

Purpose The purpose of this paper is to identify factors affecting agile supply chain and evaluate the effect of these factors on profitability. To that end, after reviewing the theoretical foundations of this field, the authors identified the factors affecting supply chain agility and profitability and provided an appropriate conceptual model to measure and verify this relationship. Design/methodology/approach A 48-item questionnaire was prepared and distributed among 270 members of staff and managers of the company from which 240 questionnaire were completed and returned. The response rate was 88 percent. Using exploratory factor analysis (EFA), 37 indicators were selected and redundant questions were excluded. Results were analyzed using the structural equation modeling technique, and the relationships between factors were obtained and the impact of each supply chain agility factor on profitability was determined and prioritized. Findings Through EFA, the indicators related to each supply chain agility factor and profitability were extracted and using the literature, supply chain agility indicators were classified in four factors of speed, responsiveness, competency and flexibility and the indicators related to profitability in one factor, and confirmatory factor analysis (CFA) was conducted accordingly. The CFA results showed that all four factors are significantly associated with profitability, and flexibility has the greatest impact on profitability, and speed has minimal impact on profitability. Research limitations/implications As this study has been done in the context of Iran, cautious should be taken to generalize the results. Originality/value Other studies have examined the effect of agility on business performance and the relationship between them but this study, by providing a comprehensive set of supply chain agility evaluation criteria and indicators and considering all its dimensions, intends to identify the factors affecting supply chain agility and evaluate and determine the effects of these factors on profitability and examine if supply chain agility affects profitability.

scholarly journals Ambidexterity, performance and environmental dynamism

2017 ◽  
Vol 37 (3) ◽  
pp. 282-299 ◽  
Author(s):  
Javier Tamayo-Torres ◽  
Jens K. Roehrich ◽  
Michael A. Lewis
Keyword(s):  
Structural Equation ◽  
Dynamic Environment ◽  
Model Performance ◽  
Equation Modeling ◽  
Manufacturing Companies ◽  
Environmental Dynamism ◽  
Content Type ◽  
Cone Model ◽  
Manufacturing Performance ◽  
The Impact

Purpose The purpose of this paper is to examine the relationship between organizational ambidexterity, the ability of companies to explore new and to exploit existing processes simultaneously, and manufacturing performance as represented by the sand cone model. Moreover, the paper analyses the impact of stable and dynamic environments on this relationship. Design/methodology/approach A set of research questions are tested using structural equation modeling on a sample of 231 Spanish manufacturing companies. Findings Results illustrate a significant relationship between ambidexterity as the basis and enabler for manufacturing performance improvements, building on the sand cone model and its dimensions of quality, delivery, cost, and flexibility. This relationship is further emphasized when companies work in a dynamic environment. Practical implications The study contributes to practice by investigating the important and yet under-explored relationships of ambidexterity, the sand cone model, performance, and a company’s wider market environment. Findings suggest a positive relationship between the sand cone model and ambidexterity capability. Originality/value This study adds to the limited theoretical and empirical understanding of the relationships between ambidexterity, the sand cone model, environmental dynamism, and performance. It also contributes through a set of empirical data derived from Spanish manufacturing companies.

The impact of collaborative engagement on knowledge and performance gains in episodic collaborations

2014 ◽  
Vol 25 (2) ◽  
pp. 245-269 ◽  
Author(s):  
Nancy W. Nix ◽  
Zach G. Zacharia
Keyword(s):  
Structural Equation ◽  
Equation Modeling ◽  
Structured Interviews ◽  
Ancillary Benefits ◽  
Content Type ◽  
Empirical Survey ◽  
Collaborative Engagement ◽  
Relational Outcomes ◽  
The Impact ◽  
Ancillary Benefit

Purpose – Supply chains are embedded in a larger network of enterprises where firms exchange offerings, often compete for the same customers, and constantly innovate to improve their performance. In these dynamic environments, firms are increasingly dependent on the knowledge and expertise in external organizations to innovate, problem-solve, and improve performance. Firms are increasingly collaborating to exchange and pool skills and knowledge and deploy resources and capabilities not found in their own firm. This research using both structured interviews and survey data seeks to determine what are the direct benefits and the ancillary benefits of collaboration. The paper aims to discuss these issues. Design/methodology/approach – A mixed methodology approach was utilized, using qualitative structured interviews leading to developing a research model and then an empirical survey of 473 participants who are involved in their respective organization's collaboration projects. The data were analyzed using structural equation modeling to examine relationships between collaborative engagement, knowledge gained, operational outcomes and relational outcomes. Findings – The results of the study indicate that collaborative engagement has a direct effect on knowledge gained, operational outcomes and relational outcomes in collaboration. The ancillary benefit of collaboration is the learning that takes place leads to improved operational outcomes and relational outcomes. Research limitations/implications – In this research study all the constructs are only examined from a single perspective. This can be a limitation as it would be of greater value to collect data from all the members involved in the collaboration. Originality/value – Collaboration has been well studied in many fields but this research suggests an important ancillary benefit that needs to be considered when deciding to collaborate is the knowledge and learning that happens during a collaboration.

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