The importance of communicating change

2019 ◽  
Vol 24 (4) ◽  
pp. 670-685
Author(s):  
Charlotte Schulz-Knappe ◽  
Thomas Koch ◽  
Johannes Beckert
Keyword(s):  
Organizational Change ◽  
Design Methodology ◽  
Online Survey ◽  
Organizational Context ◽  
Past Research ◽  
Organizational Changes ◽  
Content Type ◽  
Change Communication ◽  
Positive Attitudes

Purpose Past research has been concerned with finding reasons for failure of organizational changes and the role of employees in it. Whether employees hinder or support organizational change depends not only on the organizational context, but also on individual predispositions and the change communication employees experience during the process. The purpose of this paper is to test how these three categories affect employees’ attitudes toward the change as well as their tendency to show resistance or to support it. Design/methodology/approach An online survey (n=608) of German employees who were recently subject to a change in their workplace was conducted. Findings With respect to individual predispositions and organizational context, the results show that in particular skepticism, openness, engagement and influence on decisions are relevant predictors. Change communication variables (e.g. involvement, participation and appreciation) explain the largest share of variance, indicating that transparent communication and including employees in the process result in positive attitudes toward change and support. Originality/value This study adds to the discussion about which factors determine the support or resistance to organizational change by identifying relevant predictors, organizing them along three categories and testing them concurrently.

The role of community: CSA member retention

2020 ◽  
Vol 122 (7) ◽  
pp. 2289-2302 ◽  
Author(s):  
Laura Witzling ◽  
Bret R. Shaw ◽  
Claire Strader ◽  
Carrie Sedlak ◽  
Erika Jones
Keyword(s):  
Design Methodology ◽  
Online Survey ◽  
Community Building ◽  
Distinct Group ◽  
Content Type ◽  
Purposive Sampling ◽  
Membership Retention ◽  
Member Retention ◽  
Practical Implications

PurposeThe purpose of this paper was to better understand motivations for CSA participation with an emphasis on membership retention. Food-related and community-related motivations for participation were examined.Design/methodology/approachCurrent and former CSA members across Wisconsin completed an online survey. Participants were grouped based on their CSA membership status. The four groups were as follows: Keepers (current members planning to renew their membership with their current farm); Switchers (current members planning to switch their membership to a new farm); Stoppers (current members planning to stop purchasing a CSA share from any farm) and Formers (former CSA members). The groups were compared through ANOVA.FindingsKeepers had stronger community-related motivations, and they had more favorable perceptions about communication with their CSA farm. Food-related motivations were reduced among Stoppers but were similar among Keepers and Switchers.Research limitations/implicationsThis study used online purposive sampling; thus, generalizability of results is limited. Switchers were identified as a distinct group that trends younger and appears more willing to change CSA farms but is committed to CSA because of food-related motivations.Practical implicationsInvestment by CSA farmers in community building may improve member retention. They may achieve this, in part, through communication with members that taps into factors related to community, such as offering support and making emotional connections. Offering exemplary product is broadly important to keep individuals committed to CSA, but it does not uniquely keep individuals invested in a particular CSA farm the way community-related motivations may.Originality/valueThis is the first analysis to highlight differences between individuals who plan to renew their membership with their current CSA farm, those who plan to switch CSA farms and those who plan to stop purchasing CSA.

The role of sexting and related behaviors to victimization via nonconsensual pornography: an exploratory analysisof university students

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Catherine D. Marcum ◽  
Barbara H. Zaitzow ◽  
George E. Higgins
Keyword(s):  
University Students ◽  
Design Methodology ◽  
Online Survey ◽  
Self Control ◽  
Content Type ◽  
Dating Apps ◽  
Stratified Sample ◽  
Low Self Control ◽  
University Setting

Purpose The purpose of this study is to explore the experiences of university students with nonconsensual pornography. The focus of the present work is on nonconsensual pornography – the nonconsensual distribution of intimate images and sexual extortion – that are becoming common experiences for many people. While the forms of nonconsensual pornography may vary, each case has one thing in common: the offender has shared a private image of the victim without the victim’s consent. Design/methodology/approach The data for this study was collected from student participants at a southeastern university. The stratified sample of university students was sent a link to an online survey and the responses of those who chose to respond were used in subsequent analyses (n = 300). Findings The findings of this exploratory study show low self-control as a significant predictor of sexting. Significant predictors of victimization via nonconsensual pornography included participation in sexting and use of dating apps. Originality/value While not generalizable, the descriptive data provide an important landscape for consideration of policy and legal recommendations to protect potential victims as well as would-be perpetrators beyond a university setting.

Influencer marketing: purchase intention and its antecedents

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yi Li ◽  
Yangying Peng
Keyword(s):  
Purchase Intention ◽  
Structural Equation ◽  
Design Methodology ◽  
Purchase Intentions ◽  
Equation Modeling ◽  
Content Type ◽  
Mediating Role ◽  
Source Characteristics ◽  
Positive Attitudes

PurposeThis research explores the path that social media influencers affect target consumers to purchase a certain brand posted in their contents.Design/methodology/approachUsing a sample of 510 Weibo users in China, the conceptual model is tested by structural equation modeling (SEM) in Lisrel 8.8 statistical software.FindingsThis study examined that influencers' source characteristics stimulate consumers' positive attitudes (image satisfaction and/or advertising trust), in turn affect consumers' purchase intention. The expertise, originality and homophily of influencers positively affect two attitudes of consumers. The attractiveness only positively affects image satisfaction, and the interactivity only positively affects advertising trust. Besides that, this study also verified the mediating role of consumers' self-brand connection between the two attitudes and purchase intentions.Originality/valueBy distinguishing two different attitudes of consumers and incorporating consumers' self-brand connection, we proposed a complete theoretical framework for the overall mechanism of influence marketing based on communication–persuasion matrix.

Dual mechanisms of reinforcement reward and habit in driving smartphone addiction

2019 ◽  
Vol 29 (6) ◽  
pp. 1551-1570 ◽  
Author(s):  
Chongyang Chen ◽  
Kem Z.K. Zhang ◽  
Xiang Gong ◽  
Matthew Lee
Keyword(s):  
Structural Equation ◽  
Design Methodology ◽  
Online Survey ◽  
Value Added ◽  
Equation Modeling ◽  
Smartphone Addiction ◽  
Formation Mechanisms ◽  
Content Type ◽  
Underlying Mechanisms

Purpose In the limited existing research on smartphone addiction, reinforcement reward and automatic habit have been identified as two distinct underlying mechanisms. The purpose of this paper is to better understand the interaction between these two mechanisms, as well as role of smartphone features in activating different formation mechanisms. Design/methodology/approach An online survey with 379 samples was conducted to empirically validate the model. The data were analyzed by structural equation modeling approach. Findings The automatic habit strengthens the driving effects of reinforcement rewards (i.e. perceived enjoyment and mood regulation) on smartphone addiction. Smartphone features activate distinct underlying mechanisms. Value-added function facilitates the perception of reinforcement rewards, while convenience promotes the habit formation. Originality/value This study is one of the first ones that assess the interplay between the two formation mechanisms in the extant literature on smartphone addiction. This study also reveals the dangers of smartphone features which have always been regarded as advantages. The findings contribute to the current understandings of smartphone addiction.

Explaining the comparative perception of e-payment: role of e-shopping value, e-payment benefits and Islamic compliance

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Karim F. Garrouch
Keyword(s):  
Design Methodology ◽  
Online Survey ◽  
Payment Systems ◽  
Content Type ◽  
Factors Affecting ◽  
Mediating Role ◽  
Online Purchases ◽  
Moderating Role ◽  
Comparative Perception

Purpose This study aims to examine three factors affecting the comparative e-payment perception, namely, perceived e-shopping value, e-payment benefits and Islamic Sharia compliance. It verifies an original model explaining the comparative perception of e-payment as a tool to pay online purchases. The newly integrated variables are the perceived compliance of the e-payment with Islamic Sharia, as a moderator, and the perceived e-shopping value, as a predictor. This investigation also tested the mediating role of e-payment benefits between perceived e-shopping value and e-payment comparative perception. Design/methodology/approach A questionnaire was distributed, via an online survey, to professional and personal networks of Master students who have spread the survey link to their social media groups. This procedure resulted in 185 valid observations. Findings Results show that the comparative perception of e-payment systems, as opposed to cash on delivery, is explained directly by e-payment benefits and indirectly by e-shopping value. The comparison of the model paths based on the perceived compliance to Islamic Sharia showed that this variable is non-significant as a moderator. Originality/value The verified model and paths of this study have not been covered yet, namely, the direct and indirect effects of e-shopping value. Thus, their verification constitutes the main originality of this article. Besides, the verification of the moderating role of compliance to Islamic sharia has not been verified in prior studies about e-payment.

The consumption of management ideas: a cognitive perspective

2015 ◽  
Vol 53 (10) ◽  
pp. 2356-2376 ◽  
Author(s):  
Annick Van Rossem ◽  
Stefan Heusinkveld ◽  
Marc Buelens
Keyword(s):  
Mental Models ◽  
Survey Data ◽  
Design Methodology ◽  
Organizational Context ◽  
Cognitive Factors ◽  
Cognitive Perspective ◽  
Content Type ◽  
Adoption And Implementation ◽  
Grid Approach

Purpose – Building on recent research that emphasizes the role of managers as central in the adoption and implementation of management ideas, the purpose of this paper is to explore the reasons why managers may vary in their responses toward these ideas. Design/methodology/approach – Drawing on a cognitive perspective, the research uses a repertory grid approach to analyze survey data from 189 managers. Findings – Rather than stressing only the role of organizational context, the paper indicates the likelihood that more invariant mental models shaped by especially position and disposition play an important role in explaining the way managers view and eventually implement management ideas. Originality/value – The findings indicate the significance of cognitive factors in explaining managers’ attitudes toward ideas, and advance the understanding of the variety in managers’ responses toward these ideas, particularly in implementation trajectories.

Apple was sweeter when Steve Jobs held sway

2014 ◽  
Vol 22 (4) ◽  
pp. 25-28
Author(s):  
Maniam Kaliannan ◽  
Vanitha Ponnusamy
Keyword(s):  
Organizational Change ◽  
Design Methodology ◽  
Business Environment ◽  
Content Type ◽  
Steve Jobs ◽  
Apple Products ◽  
The Right ◽  
Two Sides ◽  
Practical Implications

Purpose – This paper observes that Apple illustrates the right and wrong ways to bring about organizational change, and emphasizes the key role of personalities in the process. Design/methodology/approach – Compares and contrasts the performance of Apple under the leadership of Steve Jobs and John Sculley. Findings – Advances the view that Steve Jobs was more successful because he focused on innovation, while John Sculley paid more attention to current products and profitability. Practical implications – Describes how the Steve Jobs era saw the introduction of such iconic Apple products as the iPod, iPhone and iPad, which helped the company to gain pre-eminence in its field. Social implications – Argues that, in today’s globalized business environment, organizational change is a must. Demonstrates how to achieve this successfully. Originality/value – Describes two sides of the Apple story and draws the lessons for other businesses involved in organizational change.

Stakeholder management: the new role of business diplomacy

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Pedro Falcão ◽  
Nelson Ramalho ◽  
Marta Nobre
Keyword(s):  
Public Relations ◽  
Management Strategy ◽  
Design Methodology ◽  
Online Survey ◽  
Stakeholder Management ◽  
Business Environment ◽  
Model Quality ◽  
Content Type ◽  
Practical Implications

Purpose Stakeholder relations has been largely based upon a two-way public relations model. Along with this change, business diplomacy emerged as a proposal to renew stakeholder management. It is still uncertain if this proposal adds value to stakeholder management, which this study seeks to clarify. Design/methodology/approach Corporate representatives in charge of stakeholder management were invited to participate in an online survey measuring both public relations and business diplomacy activities. With a sample of 104 companies, factorial analyses were conducted on public relations and business diplomacy activities comparing model quality. Findings This study finds that public relations and business diplomacy activities share identity but not to the point of being fused and are thus different in nature. The best model showed three overarching functions (communication, influence and intelligence) implying that stakeholder management needs both public relations and business diplomacy. Research limitations/implications Findings suggest both public relations and business diplomacy research should be included in advanced stakeholder management studies. Practical implications By acknowledging the role that business diplomacy plays in stakeholder management, companies may place influence at the core of the renewed stakeholder management strategy to better deal with the increasingly complex business environment. Originality/value This study adds clarity to the role of public relations and business diplomacy in stakeholder management based on actual activities developed in organizations and reveals the underlying dimensions of communication, influence and intelligence.

Reflections on constructing time in organizational change processes: a virtuous managerial interest

2020 ◽  
Vol 33 (5) ◽  
pp. 821-833
Author(s):  
Daniel Ericsson
Keyword(s):  
Organizational Change ◽  
Design Methodology ◽  
Empirical Studies ◽  
Change Processes ◽  
Specific Time ◽  
Organizational Changes ◽  
Content Type ◽  
The Social ◽  
Critical Understanding ◽  
Practical Implications

PurposeThe purpose of the paper is to present a constructionist framework for reflection upon time in organizational change processes. The framework directs attention towards (1) institutionalized ideas on organizational change processes anchored in different theoretical epochs, (2) institutionalized norms and virtues that govern the development of specific time regimes in organizations and (3) subjective opportunistic expectations of the future.Design/methodology/approachThe paper is essayistic in character.FindingsThe paper explores how constructions of time might be biased by managerial leaders' opportunistic enactment of specific institutionalized ideas anchored in different theoretical epochs in order to comply with culturally embedded and mediated managerial virtues such as being fast and vigorous.Research limitations/implicationsThe paper opens up for a differentiated understanding of time in organizational change processes, and it pinpoints the assumptions that guide both theoretical discussions on time, as well as empirical studies.Practical implicationsThe framework proffers the reflective practitioner the opportunity to develop informed expectations on time in relation to organizational change processes.Social implicationsA nuanced and differentiated understanding of how time is construed in organizational change processes might reduce the social costs of underestimating the time organizational changes take – or exaggerating the belief in managerial leaders as sovereigns of time.Originality/valueThe paper contributes with a critical understanding of how time is construed in organizational change processes.

Engaging employees: three critical roles for managers

2017 ◽  
Vol 16 (3) ◽  
pp. 107-111
Author(s):  
Elissa Tucker
Keyword(s):  
Employee Engagement ◽  
Design Methodology ◽  
Online Survey ◽  
Change Resistance ◽  
Content Type ◽  
Direct Reports ◽  
Multiple Stakeholder ◽  
Job Levels ◽  
Work Goals

Purpose The purpose of this research paper is to detail the roles that managers can play in engaging their direct reports. Design/methodology/approach APQC conducted an online survey of 252 participants – representing different generations, job levels and organizations of varying sizes and industries – about people challenges at work (i.e. instances where the action or inaction of other employees makes it more challenging for an individual to achieve his/her work goals). Findings Nearly all workers experience people challenges, which increase stress, reduce productivity and diminish job satisfaction. The top people challenges at work are change resistance, skills gaps and inadequate direction and information. People managers are best positioned to alleviate these challenges so that workers may have a more engaging and productive experience. Originality/value Employee engagement is a multiple-stakeholder process involving HR, leaders, managers and employees. This paper sheds light on the role of the manager in engaging employees. Whereas it is commonplace to acknowledge that managers are important to employee engagement, this paper actually spells out the specific actions managers can take to remove barriers to employee engagement.

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