Big Data analytics and facilities management: a case study

Facilities ◽  
2019 ◽  
Vol 38 (3/4) ◽  
pp. 268-281 ◽  
Author(s):  
Eunhwa Yang ◽  
Ipsitha Bayapu
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Data Analytics ◽  
Higher Education Institutions ◽  
Structured Interview ◽  
Software Tools ◽  
Facilities Management ◽  
Content Type ◽  
Data Elements

Purpose This paper aims to investigate data elements, transfer, gaps and the challenges to implement data analytics in facilities management. The goal is not to search for a definite solution but to gather necessary information, understand the challenges faced and develop a proper foundation for future study. Design/methodology/approach This paper used a case study approach with a qualitative method. The case of the Georgia Institute of Technology was investigated by having a semi-structured interview with six relevant personnel. The recorded interview content was analyzed and presented based on six work processes. Findings Higher education institutions are taking initiatives but facing challenges in implementing data analytics. There were 36 software tools used to manage different aspects of facilities at Georgia Tech. Identified data elements and data processing indicated that major challenges for data-driven decision-making were inconsistency in data input and structure, the issue of interoperability among different software tools and a lack of software training. Research limitations/implications The authors only interviewed individuals who work closely with data gathering, transfer and processing. Thus, the study did not explore the perspective of individuals in the leadership level or the user group level. Originality/value Facilities management departments in higher education institutions perform multi-disciplinary functions, including building automation, continuous commissioning and preventative maintenance, all of which are data- and technology-intensive. Managing this overwhelming amount of information is often a challenge, but well-planned data analytics can be used to draw keen insights about any aspect of facilities management and operations and assist in evidence-based decision-making.

Strategies to promote sustainability in higher education institutions

2017 ◽  
Vol 18 (7) ◽  
pp. 1018-1038 ◽  
Author(s):  
Issa Ibrahim Berchin ◽  
Vanessa dos Santos Grando ◽  
Gabriela Almeida Marcon ◽  
Louise Corseuil ◽  
José Baltazar Salgueirinho Osório de Andrade Guerra
Keyword(s):  
Higher Education ◽  
Scientific Literature ◽  
Higher Education Institutions ◽  
Public Institution ◽  
Content Type ◽  
Federal Institute ◽  
Sustainability In Higher Education ◽  
Education Science ◽  
Education In Brazil

Purpose This paper aims to analyze strategies that promote sustainability in higher education institutions (HEIs), focusing on the case study of a federal institute of higher education in Brazil. Design/methodology/approach The research was based on a scientific literature review on sustainability in HEIs, to identify the recurrent actions for sustainability in these institutions; and a case study of a federal institute of higher education in Brazil, to illustrate how these actions are being implemented by HEIs. Findings Concerns about sustainability, prompted by the Brazilian federal legislature, led federal HEI to change its internal processes, infrastructure and organizational culture toward sustainability. Practical implications The findings presented in this study, more specifically the sustainability plan of the Federal Institute for Education, Science and Technology of Santa Catarina, aligned with the recommendations proposed, can be used and replicated in other HEIs. Originality/value Scientific literature about organizational changes led by sustainability concerns, in HEIs specifically, still needs more attention in the academia. By addressing the case of a Brazilian public institution of higher education, this paper contributes to the literature on sustainability in higher education by reporting the process of implementation of a sustainability plan.

Rapid, centralised decision-making in a higher education emergency

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Brigid Freeman ◽  
Peodair Leihy ◽  
Ian Teo ◽  
Dong Kwang Kim
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Policy Making ◽  
Higher Education Institutions ◽  
Institutional Policy ◽  
Policy Governance ◽  
Content Type ◽  
On Line ◽  
Policy Problems ◽  
Policy Shifts

Purpose This study aims to explain the primacy that rapid, centralised decision-making gained in higher education institutions during the COVID-19 pandemic, with a particular focus on Australian universities. Design/methodology/approach This paper draws on discussions regarding policy problems of an international, purpose-convened on-line policy network involving over 100 registrations from multiple countries. It analyses emerging institutional policy governance texts and documents shared between network participants, applies policy science literature regarding traditional institutional policy-making routines and rapid decision-making, and references media reportage from 2020. The paper traces how higher education institutions rapidly adjusted to pandemic conditions and largely on-line operations. Findings The study finds that higher education institutions responded to the COVID-19 crisis by operationalising emergency management plans and introducing rapid, centralised decision-making to transition to remote modes of operation, learning and research under state-imposed emergency conditions. It highlights the need to ensure robust governance models recognising the ascendance of emergency decision-making and small-p policies in such circumstances, notwithstanding longstanding traditions of extended collegial policy-making routines for big-P (institutional) Policy. The pandemic highlighted practice and policy problems subject to rapid reform and forced institutions to clarify the relationship between emergency planning and decision-making, quality and institutional policy. Practical implications In covering a range of institutional responses, the study advances the possibility of institutions planning better for unexpected, punctuated policy shifts during an emergency through the incorporation of rapid decision-making in traditionally collegial environments. At the same time, the paper cautions against the normalisation of such processes. The study also highlights key practices and policies that require urgent reconsideration in an emergency. The study is designed as a self-contained and freestanding narrative to inform responses to future emergencies by roundly addressing the particularities of the 2020 phase of the COVID-19 pandemic as it affected higher education. Originality/value There is only limited research on policy-making in higher education institutions. This research offers an original contribution on institutional policy-making during a prolonged emergency that deeply changed higher education institution’s governance, operations and outlook. Particularly significant is the synthesis of experiences from a wide range of sector personnel, documenting punctuated policy shifts in policy governance (meta-policy), institutional policy-making routines and quality assurance actions under great pressure. This paper is substantially developed from a paper given at the Association for Tertiary Education Management Institutional Policy Seminar, 26th October 2020.

Decision-making system for higher education university selection: comparison of priorities pre- and post-COVID-19

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Krishnadas Nanath ◽  
Ali Sajjad ◽  
Supriya Kaitheri
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Higher Education Institutions ◽  
Mode Of Delivery ◽  
Primary Data ◽  
Final Decision ◽  
Content Type ◽  
University Selection ◽  
The University ◽  
The Impact

PurposeUniversity selection in higher education is a complex task for aspirants from a decision-making perspective. This study first aims to understand the essential parameters that affect potential students' choice of higher education institutions. It then aims to explore how these parameters or priorities have changed given the impact of the COVID-19 pandemic. Learning about the differences in priorities for university selection pre- and post-COVID-19 pandemic might help higher education institutions focus on relevant parameters in the post-pandemic era.Design/methodology/approachThis study uses a mixed-method approach, with primary and secondary data (university parameters from the website and LinkedIn Insights). We developed a university selector system by scraping LinkedIn education data of various universities and their alumni records. The final decision-making tool was hosted on the web to collect potential students' responses (primary data). Response data were analyzed via a multicriteria decision-making (MCDM) model. Portal-based data collection was conducted twice to understand the differences in university selection priorities pre- and post-COVID-19 pandemic. A one-way MANOVA was performed to find the differences in priorities related to the university decision-making process pre- and post-COVID-19.FindingsThis study considered eight parameters of the university selection process. MANOVA demonstrated a significant change in decision-making priorities of potential students between the pre- and post-COVID-19 phases. Four out of eight parameters showed significant differences in ranking and priority. Respondents made significant changes in their selection criteria on four parameters: cost (went high), ranking (went low), presence of e-learning mode (went high) and student life (went low).Originality/valueThe current COVID-19 pandemic poses many uncertainties for educational institutions in terms of mode of delivery, student experience, campus life and others. The study sheds light on the differences in priorities resulting from the pandemic. It attempts to show how social priorities change over time and influence the choices students make.

Coaching and mentoring in higher education institutions: a case study in Oman

2020 ◽  
Vol 9 (3) ◽  
pp. 307-322
Author(s):  
Ahmed Nawaz Hakro ◽  
Priya Mathew
Keyword(s):  
Higher Education ◽  
Middle East ◽  
Organizational Development ◽  
Higher Education Institutions ◽  
Structured Interviews ◽  
Open Communication ◽  
Thick Description ◽  
Content Type ◽  
Study Approach

PurposeUniversities and higher education institutions (HEIs) are increasingly recognizing the value of coaching for professional and organizational development. This study is designed to investigate whether Cognitive Coaching, implemented as a programme in an HEI in Oman, made any difference to the behaviour and attitudes of employees holding leadership positions in academic, administrative and professional services departments. It also explored the factors that hindered or supported the coaching programme and offers recommendations to strengthen coaching initiatives in similar contexts.Design/methodology/approachSemi-structured interviews and focus group discussions were used to collect feedback from the 15 participants of the programme. A case study approach was adopted in this study for an in-depth examination of the effectiveness of coaching interventions.FindingsThe findings suggest that coaching can be an effective approach, facilitating personal and professional development and also contributing to the achievement of organizational goals.Research limitations/implicationsAs a case study of a coaching programme in a single institution, the findings of the study are not generalizable to other contexts, though a “thick description” of the context in which the study took place will enable institutions in similar contexts to draw lessons from the experience.Practical implicationsThis study discusses the benefits of a coaching programme for an HEI in the Middle East. Suggestions to strengthen coaching include board level endorsement and sensitivity to cultural nuances in coaching relationships.Social implicationsOne of the effects of a coaching programme is the collegial atmosphere that it can foster. This can have wider impacts on the community as there is more open communication and trust engendered amongst employers and employees belonging to different cultural backgrounds.Originality/valueThis study is one of the first to report the findings of a systematically organized coaching programme in an HEI in the Middle East.

A case study of facilities management for heritage building revitalisation

Facilities ◽  
2019 ◽  
Vol 38 (3/4) ◽  
pp. 201-217
Author(s):  
Huiying Hou ◽  
Hao Wu
Keyword(s):  
Decision Making ◽  
Business Strategy ◽  
Heritage Conservation ◽  
Facilities Management ◽  
Content Type ◽  
Study Approach ◽  
Facilities Design ◽  
Heritage Building

Purpose Heritage building revitalisation (HBR) is gaining its popularity to intervene historic buildings/sites for their conservation and reuse. Given that multiple stake-holding situations are often involved in HBR process, coordination or managerial problem may hinder versatile facilities design for operational efficiency while preserving the heritage values. To address the coordination challenge, this paper aims to examine the relevance and relative advantages of a FM-led revitalisation strategy for HBR, which the existing literature has not yet addressed. Design/methodology/approach This paper adopts a case study approach to a major HBR project in Hong Kong. This study conducted field observations and interviews, which were combined with publicly accessible policy and project information to identify stakeholders’ opinions and specifications for the role of facilities management (FM) in HBR project process. Findings The paper reveals the role of FM in coordinating the HBR process for the benefits of stakeholders and general community. FM allows a balanced approach to heritage building adaptation, sound user experience and broader community effects. This enables efficient decision-making, creative facilities design and effective public engagement. FM’s strength of fitting in the urban renewal context illustrates its comparative advantage for heritage conservation and revitalisation management. Research limitations/implications This study develops a conceptual map to identify FM’s role in heritage building conservation and revitalisation. This will enhance process evaluation and project decision-making that are central to heritage conservation policy and HBR intervention practices. Originality/value This study examines relevance and advantage of FM-led business strategy for HBR, which the existing literature has not yet addressed. It discovers FM’s strategic roles and initiates a conceptual framework for evaluation of heritage conservation management.

Countering extremism through service learning: narratives learned from journalism students

2019 ◽  
Vol 11 (4) ◽  
pp. 686-697
Author(s):  
Maria Robert Bou Zeid
Keyword(s):  
Higher Education ◽  
Service Learning ◽  
Single Case ◽  
Higher Education Institutions ◽  
Social Implications ◽  
Case Study Methodology ◽  
Content Type ◽  
Higher Educational ◽  
Journalism Students

Purpose The purpose of this paper is to examine the case of the Aspiration, Communication and Transformation campaign conducted by journalism students to counter extremism as a form of experiential learning in Lebanese higher educational context. It documents the views and experiences of students in a service learning (SL) project for redressing a timely social issue. Design/methodology/approach This study employed a descriptive case study methodology involving a portraiture naturalistic approach for data gathering. It conducted semi-structured interviews with three participating students to learn from their experiences in countering extremism. This was complemented by two interviews with the instructor in charge of the project and an external stakeholder. Findings Results emphasized the combination of applying the broadcast technical skills of the course to countering extremism in a volatile political context. Research limitations/implications The findings are only a mild reflection of countering extremism through SL since it focused on a single case study involving a limited number of participants. However, the study offered common sense conclusions having broader applicability. Practical implications This topic is of particular importance to higher educational institutions and communities working on countering extremism through education, particularly in contexts rife with violence and ideological indoctrination. Social implications This paper has social implications on promoting awareness about extremism as a challenging social debacle. It presents workable recommendations for fostering a stronger relationship between higher education institutions and communities to defy extremism. It shows the importance of connecting curricula to community needs. Originality/value This paper fills a gap in the literature pertaining to the role of higher education institutions in countering extremism through SL in Lebanon and the MENA region.

Campus sustainability in Chinese higher education institutions

2015 ◽  
Vol 16 (1) ◽  
pp. 34-43 ◽  
Author(s):  
Kevin Lo
Keyword(s):  
Higher Education ◽  
Energy Conservation ◽  
Higher Education Institutions ◽  
Case Study Research ◽  
Chinese Higher Education ◽  
Research Approach ◽  
Content Type ◽  
Campus Sustainability ◽  
The Government

Purpose – The purpose of this paper is to examine the focuses, motivations and challenges of achieving campus sustainability in Chinese higher education institutions (HEIs). Design/methodology/approach – A multisite case study was conducted in Changchun City, Jilin, where eight HEIs of various types were examined. Structured interviews with school managers, students and government officials were accompanied with analysis of relevant documents. Findings – The focuses of sustainability among the studied HEIs were on water and energy conservation and on non-technical initiatives. The focuses can be explained by motivations and challenges. The HEIs are motivated by government and financial pressures and face challenges in limited accessibility to funding. The reliance of non-technical initiatives has negatively impacted student welfare and has become unpopular among students. Practical implications – The government is advised to increase funding to HEIs in relation to sustainability and to make the funding more equitable. The HEIs are advised to modify sustainability practices that severely affect the daily lives of students, to share the benefits of water and energy conservation with their students and to involve students in sustainability governance. Originality/value – This paper adds to the existing literature in two ways. First, it expands the geographical reach of the literature to developing countries, in general, and to China, in particular. Second, it adopts the multisite case study research approach to study the whole spectrum of Chinese HEIs and highlights the differences among these HEIs when it comes to sustainability.

A composite index for measuring performance in higher education institutions

2014 ◽  
Vol 31 (9) ◽  
pp. 983-1001 ◽  
Author(s):  
Muhammad Asif ◽  
Cory Searcy
Keyword(s):  
Higher Education ◽  
Higher Education Institutions ◽  
Composite Index ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Composite Indices ◽  
Knowledge Intensive ◽  
Integrated Performance ◽  
Hierarchy Process

Purpose – Governments and funders are increasingly linking the funding of higher education institutions (HEIs) to their performance. Performance indicators (PIs) provide a means to measure and track performance of HEIs. The purpose of this paper is to provide a structured framework for mapping out key PIs and developing a composite index for measuring performance in HEIs. Design/methodology/approach – The paper makes use of the analytic hierarchy process to develop the framework. The application of the framework is demonstrated through a case study. Findings – A structured approach to determining key PIs and developing a composite index in HEIs is elaborated. The framework developed in this paper is consensus-based, knowledge-intensive, and allows input to and ownership of the decision process and its output. Practical implications – While there are numerous PIs; organizational resources and capabilities to manage these PIs are usually limited. HEIs must manage and improve their performance within their unique contexts. This paper provides a methodology to do so. Originality/value – The process of mapping out key PIs and developing composite indices for integrated performance measurement are not adequately understood and need further research. The framework discussed in this paper has not been elaborated on in previous publications.

Increase in the demand for private higher education: unmasking the “paradox”

2016 ◽  
Vol 30 (2) ◽  
pp. 232-251 ◽  
Author(s):  
Evelyn Chiyevo Garwe
Keyword(s):  
Higher Education ◽  
Higher Education Institutions ◽  
Public Institutions ◽  
Private Higher Education ◽  
Private Institutions ◽  
Content Type ◽  
Factors Influencing ◽  
Private Higher Education Institutions

Purpose – It is considered a mystery by many people that, despite charging significantly higher fees when compared to public institutions, research has shown an increase in the demand and enrolments at private higher education institutions. The purpose of this paper is to investigate the critical factors considered by students when deciding to make private higher education institutions their institution of choice. Design/methodology/approach – The study uses a case study approach and draws data from all the six private higher education institutions in Zimbabwe. Self-administered questionnaires were given to students representing at least 5 per cent of the student enrolment and representing all gender, study disciplines and levels of study from each university. Findings – Irrespective of gender, six main factors influencing student choice were identified to be, in order of priority: access and opportunity; promotional information and marketing; reference or influence by others; quality of teaching and learning; fees and cost structure, and finally academic reputation and recognition. Research limitations/implications – The research was focused on a case study of Zimbabwe. Practical implications – The study has implications on the way private higher education institutions market, manage and sustain the quality of educational provision. The study therefore provides private institutions with useful and practical insights on what students want in their institution of choice. This will assist these institutions in strategising in order to sustain or gain competitive advantage and to maximise on the increasing demand for private education. Implications to government and public institutions are also given. Social implications – The study recognises the critical role played by private universities in improving access and recommends African Governments who face financial and resource constraints to fund and expand public universities to encourage private higher education as a meaningful and viable way to improve access and provide higher education opportunities to potential students. Originality/value – The study contributes to the current dearth of literature on factors influencing student choice to study with private institutions.

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