Investigating factors of intellectual capital to enhance achievement of strategic goals in a university hospital setting

2015 ◽  
Vol 16 (2) ◽  
pp. 331-363 ◽  
Author(s):  
Emidia Vagnoni ◽  
Chiara Oppi
Keyword(s):  
Action Research ◽  
Intellectual Capital ◽  
Hospital Setting ◽  
Research Process ◽  
Theory And Practice ◽  
University Hospital ◽  
Research Approach ◽  
Content Type ◽  
Strategic Goals

Purpose – The purpose of this paper is to report on an action research project carried out in an Italian university hospital that was facing a strategic challenge. The role of intellectual capital (IC) for university hospital strategic management is discussed after developing and applying an IC framework to enhance the visualisation of strategic IC elements. Design/methodology/approach – An action research process has been applied in the studied setting based on Susman and Evered’s (1978) definition of the engaged research cycle. Findings – The action research process allowed a gap between theory and practice to be bridged; the strategic control process resulted supported by new measures; a different approach to strategy management was launched, and other organisations perceived the relevance of the IC representation and wished to import it. Research limitations/implications – Research limitations are related to those recognised for the interventionist research approach. Practical implications – The paper contributes to the improvement of managerial and accounting technologies for practitioners managing university hospitals and discusses a university hospital’s strategic goals. Originality/value – The paper represents a methodological contribution related to the interventionist research stream of literature, and enriches the limited studies focused on IC in health care organisations. Furthermore, the paper enables appreciation of the role of academics in the convergence of theory and practice.

Exploring the complexities of validity claims in action research

2007 ◽  
Vol 30 (5) ◽  
pp. 381-390 ◽  
Author(s):  
Peter McInnes ◽  
Paul Hibbert ◽  
Nic Beech
Keyword(s):  
Action Research ◽  
Design Methodology ◽  
Research Process ◽  
Language Games ◽  
Research Setting ◽  
Action Research Project ◽  
Content Type ◽  
Validity Claims ◽  
Practical Implications

PurposeThe paper aims to explore the problematics of validity that are inherent to the conduct of an action research project because of the disparate language games of both practitioners and academics.Design/methodology/approachAn exploration is offered of the tensions between different understandings of a research setting at different stages of the research process.FindingsIn each phase of the research there are a number of tensions between different epistemological assumptions about the “reality” of the research setting. Validity is not, therefore, about capturing a singular objective picture of the organisation, but rather it is produced through the negotiation of a temporary intersection of language games.Research limitations/implicationsThe paper provides a framework for understanding the role of the researcher in the research process and the issues underlying validity claims made from different epistemological positions.Practical implicationsThe paper provides insights in to the mechanisms through which practitioners and academics come to understand each other and the limitations of this knowledge.Originality/valueThe article raises awareness of the different normative assumptions at play within a variety of action research contexts.

Quality management effects on operating theater's productivity: a participatory action research

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ali Mohammad Mosadeghrad ◽  
Mahnaz Afshari
Keyword(s):  
Action Research ◽  
Quality Management ◽  
Cardiopulmonary Resuscitation ◽  
Participatory Action Research ◽  
Hospital Setting ◽  
Management Model ◽  
Research Approach ◽  
Participatory Action ◽  
Content Type ◽  
Quality Management Model

PurposeThe operating theater (OT) is resource-intensive, costly and assuring its productivity is a high priority. This study aimed to examine a quality management model's effects on a hospital's OT productivity.Design/methodology/approachThe participatory action research approach was used for the intervention. A multidisciplinary quality improvement team was formed. The team improved OT operational processes using an eight-step quality management model. OT’s key performance indicators such as surgical cases, surgical cancellation, bill deductions, successful cardiopulmonary resuscitation, patients' complaints and employees' job satisfaction were collected before the intervention and compared with those of after intervention to determine the efficacy of the quality management model.FindingsApplying a quality management strategy increased surgical patients' number by 14.96%, reduced surgery operations cancellation by 14.6 %, and decreased bill deduction by 44.9%. Besides, successful cardiopulmonary resuscitation increased by 21.17%, patients' complaints reduced by 61.5% and, finally, staff satisfaction increased by 15.6 %. Improved OT productivity resulted in improved financial performance. As a result, the OT revenue has risen by 68.8%.Originality/valueThis study highlights that implementing the right quality management model properly enhances hospitals' productivity. It also offers suggestions on how to implement a quality management model successfully in a hospital setting.

scholarly journals Engaging in design activism and communicating cultural significance through contemporary heritage storytelling

2016 ◽  
Vol 6 (3) ◽  
pp. 271-286 ◽  
Author(s):  
Kimberley Wilson ◽  
Cheryl Desha
Keyword(s):  
Cultural Heritage ◽  
Theory And Practice ◽  
Research Approach ◽  
Cultural Significance ◽  
Diverse Range ◽  
Content Type ◽  
Built Heritage ◽  
Action Research Approach

Purpose The purpose of this paper is to discuss the role of contemporary storytelling in preserving built heritage, as a mechanism for extending the useful life of buildings. Design/methodology/approach The authors adopted a qualitative action research approach to consider the role of storytelling. A creative, multi-method approach (i.e. a “Brisbane Art Deco” publication and associated marketing campaign) was used as a case study to explore the contours of such an approach and its efficacy in engaging the community. Findings This paper highlights the potential of contemporary approaches to heritage storytelling, including utilising digital technologies, to engage a diverse range of people that may not have otherwise participated. The authors propose the value of taking a creative and whole-of-society approach – such as that used in this case study – to heritage storytelling. Research limitations/implications The case study discussed provides a phenomenological insight into one version of “contemporary heritage storytelling”. The findings have immediate implications for prioritising research into storytelling for the preservation of built heritage. Practical implications The case study demonstrates opportunities for community engagement through storytelling and highlights potential strategies to effectively contribute to a greater societal value of cultural heritage. Originality/value This research contributes to theory and practice around the management of cultural heritage, and highlights the usefulness of employing such a strategy to reach and engage a broader audience.

The knowledge machinery and claims in learning study as paedeutical research

2019 ◽  
Vol 9 (1) ◽  
pp. 18-30 ◽  
Author(s):  
Ingrid Maria Carlgren
Keyword(s):  
Meaning Making ◽  
Ways Of Knowing ◽  
Research Process ◽  
Learning Objects ◽  
Theory And Practice ◽  
Research Approach ◽  
Learning Study ◽  
Content Type ◽  
Knowledge Claims ◽  
Specific Learning

Purpose The purpose of this paper is to contribute to the theoretical reflection on learning study as a research approach. The focus is on description and reflection on the methodology of learning study as paedeutic research. This research is for, not on, teachers, i.e. research into problems and challenges faced by teachers in their professional practice. Learning study as paedeutic research is about the content and processes of formation/Bildung in relation to specific learning objects. Its focus is on subject-specific ways of knowing as well as how such knowing is enabled through teaching. Design/methodology/approach The point of departure is a perspective on research approaches as practices, i.e. as activities with certain aims as well as ways of “making” knowledge. Based on a description of the knowledge machinery in a learning study, i.e. those mechanisms that together generate new knowledge, the knowledge claims that can be made are discussed together with the theoretical underpinning of the arguments. The knowledge machinery is described in relation to how it is organised around the delimitation and analysis of an object of Learning as well as designing and evaluating ways to make the critical aspects of this object of learning visible. As an epistemological underpinning, some aspects of pragmatic philosophical thinking regarding the relationship between theory and practice are outlined. Based on that the research process may be described as a development of means-ends relationships – from unconscious empirical relationships to conscious staging of internal and theoretical relations. Abduction is an important tool for this meaning-making. Findings Learning study can be described as a particularistic, theory-building research approach concerning the knowing of specific learning objects as well as how they can be taught and learnt. The knowledge that is generated in learning study is theoretical and describes aspects of the teaching and learning of specific objects of learning. The research process can be described in terms of specification where practice is gradually supplied with a more differentiated meaning. A learning study is organised around a specific object of learning that functions as an open and unfolding object of knowledge. It combines a practice-based development of theory with a theory-based development of practice. Originality/value The development of the thinking about learning study as research for, rather than on, teachers is paedeutical research. A contribution to reflection on the knowledge machinery and knowledge claims of such research.

Intellectual capital as a predictor of cooperative prominence through human capital in the Spanish agrifood industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
M. Isabel Sánchez-Hernández ◽  
Francisca Castilla-Polo
Keyword(s):  
Human Capital ◽  
Intellectual Capital ◽  
Structural Equation ◽  
Equation Modeling ◽  
Research Approach ◽  
Model Assessment ◽  
Cross Sectional ◽  
Content Type ◽  
Research And Innovation

PurposeIntellectual capital (IC) has been shown to play a crucial role in promoting competitive success among cooperatives as well as in other types of organizations. However, cooperatives are rarely included in this line of research. This paper aims to analyze how IC in agrifood cooperatives influences their prominence by fostering responsible research and innovation (RRI), reputation and performance.Design/methodology/approachA theoretical model was developed based on a literature review, and a quantitative study was conducted, including a representative sample of the current most prominent Spanish agrifood cooperatives. Structural equation modeling (SEM) was used to examine the validity of constructs, path relationships and recent advances in the predictive model assessment.FindingsThis study’s findings show the specific role of human capital (HC) for enhancing social and structural capital in cooperatives. It was concluded that there is a need to revise and reconsider the role-played by IC in the cooperative movement.Research limitations/implicationsThe main practical contribution is to offer a specific vision of IC for agrifood cooperatives in order to maximize their market prominence. Since the study was conducted in Spain and based on a cross-sectional research approach, even though the new methodological tool partial least squares (PLS) predict was used, the authors cannot affirm whether IC will have the long-term expected effects as assumed in this research and in all contexts of the agrifood industry.Originality/valueThis is the first empirical study that has examined IC in agrifood cooperatives in Spain, with attention focused on the role of HC as a predictor of market success.

Performance measurement, intellectual capital and financial sustainability

2017 ◽  
Vol 18 (3) ◽  
pp. 643-666 ◽  
Author(s):  
Ricardo Vinícius Dias Jordão ◽  
Vander Ribeiro de Almeida
Keyword(s):  
Performance Measurement ◽  
Financial Performance ◽  
Intellectual Capital ◽  
Statistical Tests ◽  
Secondary Data ◽  
Theory And Practice ◽  
Financial Sustainability ◽  
Content Type

Purpose One of the main contemporary challenges in organisations is finding ways of measuring their intellectual capital (IC), and its effects on competitiveness and financial sustainability. The purpose of this paper is to analyse the influence of IC on the long-term financial performance of Brazilian companies. Design/methodology/approach Considering that previous studies have not been able to explain the role of IC in financial sustainability (measured by long-term corporate performance), this paper attempts to fill this gap by means of a quantitative, descriptive and applied study. Based on the theories of knowledge management, accounting and finance, the authors have undertaken a study of the companies listed on the BM&FBovespa, based on secondary data, using a multi-industrial cut, over the period 2005 to 2014, using descriptive and multivariate statistics. Findings The analysis supports three major conclusions: IC influences positively the profitability and corporate return of these companies; the more intangible-intensive public companies listed on the BM&FBovespa demonstrate higher financial sustainability than the others, in terms of profitability and corporate return, either individually, globally or by industry; and that IC helps increase financial performance, systematically, over time. Research limitations/implications Contributions of the following types were sought: theoretical (increasing an understanding of the effects of IC on business performance from a long-term perspective – an understanding that is still only incipient in the management literature); and empirical (increasing an understanding of the role of IC in the differentiation of companies, in organisational profitability and on the return on applications of resources). Practical implications The original proposal for the measurement of financial performance presented in this paper proved to be valid and consistent, complementing what is known about the subject under examination, contributing to the improvement of management theory and practice and providing a competitive benchmarking process. This can make it possible for company analysts or managers to evaluate their company in relation to its industry or its market as a whole by means of such indicators, individually or combined with other quantitative or qualitative metrics. Originality/value The results of this research reduce a gap in the management and accounting literature, as they shed light on the performance measurement process. In addition to the range and depth of the statistical tests carried out, attention should be drawn to the originality of the proposal presented in this paper. This facilitates the measurement of the effects of IC on financial performance through the selection and application of specific indicators for the assessment of the contribution of IC to organisational results.

scholarly journals Accountability and social control: how the process works

2021 ◽  
Vol 15 ◽  
pp. e166382
Author(s):  
Andréa de Oliveira Gonçalves ◽  
João de Abreu Faria Bilhim ◽  
Ricardo Borges de Rezende ◽  
Rodrigo de Souza Gonçalves
Keyword(s):  
Action Research ◽  
Local Government ◽  
Social Control ◽  
Research Process ◽  
Group Interview ◽  
Research Approach ◽  
Action Research Approach ◽  
Health Council ◽  
Municipal Health

Adopting an action research approach, this study presents the findings of an analysis of accountability and social control processes in place between the local government (Municipal Health Office) and the Anápolis-Brazil Municipal Health Council. The different stages of the action research process entailed: observation of plenary meetings, analysis of the composition of the council, a group interview with council members and the training of council members. The main results were the tabling and approval of a resolution defining a template for accountability reports and the drafting of a handbook with guidelines on how to read and analyze accountability reports. Members of the health council were seen to change their views concerning the process of analyzing the reports, the new emphasis being on their quality and on connecting them with the planning information. In the light of Habermas’s perspective, the authors question the role of training and the intention implicit in the guidelines: are they an opportunity for empowerment/liberation or, on the contrary, an instrument of domination and alienation?

scholarly journals Reconnecting with place through events

2017 ◽  
Vol 8 (1) ◽  
pp. 66-83 ◽  
Author(s):  
Alexandra Coghlan ◽  
Bev Sparks ◽  
Wei Liu ◽  
Mike Winlaw
Keyword(s):  
Economic Impact ◽  
Collaborative Research ◽  
Research Collaboration ◽  
Academic Research ◽  
Secondary Data ◽  
Research Impact ◽  
Research Process ◽  
Theory And Practice ◽  
Content Type

Purpose Whilst academic research can capture an existing sense of place, the act of placemaking through strategies such as events depends upon the attitudes and actions of precinct managers and event organisations. The purpose of this paper is to investigate the collaborative research process between researchers and a precinct manager that highlighted an event’s ability to contribute to placemaking within that precinct. Design/methodology/approach Using the results of this event experience study, informal interviews with the SPA research partners, secondary data and a longitudinal, reflective account of the research collaboration, the research process itself was investigated to see how it assisted in the (re)design of the event within the precinct manager’s placemaking strategy to encourage a family-friendly, beach-centred culture within the precinct. Findings It is proposed that the research results combined with a collaborative research process itself facilitated a shift from the business imperative on the event’s economic performance indicators to a broader discussion of the event’s role in shaping local’s (and visitor’s) perceptions of place, and allowed a broader discussion of the role of events in driving a “liveability” and/or placemaking agenda, complementing the economic impact agenda, for the precinct manager. Practical implications The paper suggests how and why it is important for academics to work collaboratively with precinct managers to translate the concept of placemaking into the actual design of events within a place. To do so requires the researchers to bridge the gap between theory and practice. For the concept to be translated into action, greater attention was drawn to the placemaking role of events, positioning it along economic impact measures as a valuable outcome of events. Originality/value Few co-authored studies, representing both researchers and practitioners exist within the events sector, and this study contributes towards understanding process of research impact, by considering the forces capable of delivering a placemaking agenda through a precinct’s event portfolio.

Living on the Edge

2010 ◽  
pp. 102-109
Author(s):  
Nils-Petter Augustsson ◽  
Jonny Holmström
Keyword(s):  
Action Research ◽  
Research And Development ◽  
Research Process ◽  
Research Approach ◽  
Technical Solution ◽  
Key Stakeholders ◽  
Rule Sets ◽  
Implementation Context ◽  
Insight Into

This chapter describes the efforts in ensuring research relevance by means of an industrial PhD project. The project is aiming at strengthening the relevance of research and development by educating scientists with an insight into the practical aspects of research and development and by developing networks in which knowledge can be effectively disseminated between industry and university. The project is taking its stand with an empirical and industrial centre with a technical solution called Dynamo, which is delivered by the company Logica. Dynamo, an intelligent portal that seamlessly connects systems, user information, roles and rule sets, and its context will provide a rich and useful empirical source from which to launch the action research process. The project contains two distinct stakeholders–industry and academy–jointly guiding the project and making sure that both worlds get a result that is in line with and contributes to their business. To this end two key stakeholders that have taken on the role as gatekeepers of rigor and relevance respectively. Taking position in the middle of the action is the PhD student who, by living the life of both researcher and consultant, will take on the role of balancing rigor and relevance. The chosen research approach together with the complex implementation context makes it crucial to take on an open minded selection.

The production-based PhD: an action research model for supervisors

2014 ◽  
Vol 22 (4) ◽  
pp. 370-383 ◽  
Author(s):  
Gail Phillips
Keyword(s):  
Action Research ◽  
Research Process ◽  
Research Area ◽  
Pedagogical Practice ◽  
Research Model ◽  
Content Type ◽  
Related Research ◽  
Supervision Process ◽  
Journalism Research

Purpose – This paper aims to demonstrate how action research methodologies can help to define and clarify the pedagogical role of the supervisor in production-based research (PBR). A major challenge in supervising practice-related research is trying to disentangle and articulate the theory embedded within practical projects. In journalism, which is still a relatively new discipline in academe, supervisors and students are often operating in under-theorised areas with no pre-existing theoretical roadmap. Action research has shown itself to be a useful methodology for structuring and explaining practice-related research, which in journalism would encompass PBR in the field. This paper shows how the action research paradigm is equally useful in describing and clarifying the supervisor’s role in these sorts of projects. Design/methodology/approach – The paper looks first at practice-related research and the main challenges for candidates and supervisors in trying to align PBR with academic paradigms. Using examples from the author’s experience in supervising journalism research, it then illustrates how the main supervision tasks of project management, research mentoring and the writing-up process fit into the action research model. Findings – In reflecting on the dynamics between candidates and supervisors in PBR, this paper shows how supervision of production-based PhDs is a dynamic research process in itself, presenting opportunities for pedagogical reflection. Originality/value – The paper helps to clarify the role of the supervisor in this specialist research area which is still trying to establish itself within academe. It provides one way for supervisors to conceptualise their experiences and so contribute to a corpus of knowledge on which others can draw and build. By showing how the action research methodology applies to the supervision process in production-based research (PBR), this paper articulates a way for supervisors to understand and manage their role in this still-evolving research area. Building on previous scholarship and applying this knowledge to journalism production, the paper shows how action research may provide a way of addressing many of the issues and dilemmas others have encountered and identified in their pedagogical practice.

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