The best practices to excel at people analytics

2017 ◽  
Vol 4 (2) ◽  
pp. 137-144 ◽  
Author(s):  
David Green
Keyword(s):  
Best Practices ◽  
Design Methodology ◽  
The Novel ◽  
Content Type ◽  
The Common ◽  
Hr Managers ◽  
A Company ◽  
Personnel Policies ◽  
Practical Implications

Purpose Given its relative novelty, the field of people analytics remains rather obscure in terms of its success criteria. The purpose of this paper is to unveil some of the hidden secrets of people analytics. Design/methodology/approach The paper reviews the common characteristics of those companies who have already been successful with it in their operations to date. Findings These 16 best practices cover the role of the CHRO and the employees as well as HR’s general position within a company. Practical implications While not all of the 16 best practices need to be in place, incorporating a few of them will provide significant benefit to businesses and employees. Social implications While several of the best practices laid out in this paper directly impact personnel policies, they also all empower HR managers to be a force for good through optimised people analytics. Originality/value The paper presents a hitherto scattered set of best practices as forerunners in the novel field of people analytics.

scholarly journals Surprise! We changed the logo

2016 ◽  
Vol 25 (3) ◽  
pp. 239-246 ◽  
Author(s):  
Julien Grobert ◽  
Caroline Cuny ◽  
Marianela Fornerino
Keyword(s):  
Design Methodology ◽  
Current Model ◽  
Brand Attachment ◽  
Content Type ◽  
Brand Familiarity ◽  
Brand Values ◽  
The Impact ◽  
A Company ◽  
Practical Implications

Purpose This paper aims to investigate the impact of brand attachment and familiarity on perceived congruence between the logo and the brand. It explores the role of an under-researched factor, surprise, on perceived congruence in the case of a radical logo change. Design/methodology/approach A study was conducted with 220 students following a university logo change. Perceived congruence between the logos (old and new) and the school brand values was measured for two kinds of students, current and future (i.e. applicants). Findings Results show the importance of surprise in the acceptance of a logo change. Brand familiarity and brand attachment affect surprise in opposite ways, such that higher familiarity increases negative surprise, whereas higher attachment enhances positive surprise. Research limitations/implications This research used a school logo. Because schools represent a particular type of company, brand attachment to another type of brand could be different. The current model needs to be tested in different contexts. Practical implications Companies must pay special attention when communicating with their most attached consumers. In particular, companies that aim to change their logos must prepare for the change by relying on communications that can lead to positive surprise. Originality/value This study was conducted in a real context of logo change. It is the first study to focus on the link among familiarity, attachment and surprise when a radical logo change takes place within a company.

The embedded feelings in local gastronomy: a sentiment analysis of online reviews

2020 ◽  
Vol 11 (3) ◽  
pp. 461-478
Author(s):  
Chung-En Yu ◽  
Xinyu Zhang
Keyword(s):  
Sentiment Analysis ◽  
Design Methodology ◽  
Online Reviews ◽  
The Novel ◽  
Content Type ◽  
Different Seasons ◽  
Methodological Procedures ◽  
Positive Feelings ◽  
Practical Implications

Purpose This study aims to quantify the underlying feelings of online reviews and discover the role of seasonality in customer dining experiences. Design/methodology/approach This study applied sentiment analysis to determine the polarity of a given comment. Furthermore, content analysis was conducted based on the core attributes of the customer dining experiences. Findings Positive feelings towards the food and the service do not show a linear relationship, while the overall dining experiences increase in line with the positive feelings on food quality. Moreover, feelings towards the atmosphere of the restaurants are the most positive in peak season. Practical implications This study provides guidelines for restaurateurs regarding the aspects that need more attention in different seasons. Originality/value The paper contributes to the knowledge of customer feelings in local restaurants/gastronomy and the role seasonality plays in fostering such feelings. In addition, the novel methodological procedures provide insights for tourism research in discovering new dimensions in theories based on big data.

ABN AMRO bank breaks vicious cycle

2008 ◽  
Vol 16 (4) ◽  
pp. 14-16 ◽  
Keyword(s):  
Design Methodology ◽  
Vital Role ◽  
Content Type ◽  
Integration Strategy ◽  
Strategic Role ◽  
The Common ◽  
Integration Strategies ◽  
Acquisition Processes ◽  
Practical Implications

PurposeThis paper aims to examine why and how HRM may take on a more strategic role in mergers and acquisitions.Design/methodology/approachDiscusses Dutch bank ABN AMRO's acquisition of one of the largest Brazilian banks (Banco Real) and, later, the Brazilian subsidiary of an Italian bank (Banco Sudameris).FindingsHighlights major differences in the two acquisitions, but also the common agreement that top management of the acquiring and acquired companies must fully understand the vital role of employees in the M&A process.Practical implicationsContends that the team or executive leading the post‐acquisition process should establish the most appropriate policies, including those for HRM, so that the results of the chosen integration strategy result in value creation.Originality/valueDemonstrates that a major challenge in acquisition processes that adopt different integration strategies is to match the reason that determines the acquisition, the integration strategy and the management of people.

scholarly journals Cybersecurity advocates: discovering the characteristics and skills of an emergent role

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Julie M. Haney ◽  
Wayne G. Lutters
Keyword(s):  
Best Practices ◽  
Customer Service ◽  
Design Methodology ◽  
Interpersonal Skills ◽  
Career Progression ◽  
Service Orientation ◽  
Content Type ◽  
Depth Interviews ◽  
Practical Implications

Purpose Cybersecurity advocates safeguard their organizations by promoting security best practices. This paper aims to describe the skills and characteristics of successful advocates. Design/methodology/approach This study involved 28 in-depth interviews of cybersecurity advocates. Findings Effective advocates possess not only technical acumen but also interpersonal skills, communication skills context awareness and a customer service orientation. Practical implications Non-technical skills are deemphasized in cybersecurity training, limiting career progression into the cybersecurity advocate role for existing security professionals and those from other disciplines. This paper suggests improvements for professional development that encourage greater security workforce diversity. Originality/value To the best of the authors’ knowledge, this study is the first to define and enumerate competencies for the role of cybersecurity advocate.

The perceived security of patenting

2017 ◽  
Vol 33 (11) ◽  
pp. 13-15
Keyword(s):  
Case Studies ◽  
Open Innovation ◽  
Design Methodology ◽  
Reading Time ◽  
Content Type ◽  
Perceived Security ◽  
Pertinent Information ◽  
A Company ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the papers in context. Findings Do patents hinder open innovation and collaboration? The protective and secretive nature of the patent would suggest that it does. After all, if a company wants to hide or protect a product then, surely, they are unwilling to work with others? Holgersson and Granstrand (2017) look at the role of patents and the motives behind their applications to see if open innovation is being hindered. Ultimately, it seems, patents may stifle innovation to some degree, but the security that they provide actually encourages firms to collaborate with others. By removing the fear of intellectual theft or loss of revenue, patents free-up innovators to work with others to enlarge the market they have just created. Practical implications The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

National Instruments measures success by employee satisfaction

2014 ◽  
Vol 22 (5) ◽  
pp. 5-7
Keyword(s):  
Employee Satisfaction ◽  
Design Methodology ◽  
Content Type ◽  
The People ◽  
Key Stakeholders ◽  
Development Incentives ◽  
A Company ◽  
Practical Implications

Purpose – The purpose of this paper is to describes how a company with more than 7,000 employees around the world has earned international plaudits for retaining the feel of a family firm. Design/methodology/approach – This paper examines why the people strategy is so important at National Instruments and what this means in practice. Findings – This paper attributes the success of the company to its policies on recruitment, retention, employee development, incentives, benefits and communications. Practical implications – The role of the firm’s 100-year plan in guiding company decisions has been highlighted. It focuses on a long-term commitment to key stakeholders and supports the firm’s unwavering investment in its people. Social implications – The close involvement of the company in the communities where it is based and, in particular, its education initiatives aimed at producing more top-class scientists has been highlighted. Originality/value – This paper provides the inside story of the people strategy at a firm named among the USA’s 100 Best Companies for the 15th consecutive year.

Unlocking the power of collaborative supply management

2018 ◽  
Vol 34 (7) ◽  
pp. 3-5
Keyword(s):  
Design Methodology ◽  
Supply Management ◽  
Management Skills ◽  
Supplier Relationships ◽  
Content Type ◽  
Pertinent Information ◽  
A Company ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This research paper concentrates on the role of suppliers when aiming to create value in a company. Developing key supplier relationships by working toward shared success goals builds mutually beneficial value, which can drive long term growth from a win-win foundation. By viewing supply management strategically, new intangible assets can be built into a company’s operational culture, such as trust-based supplier relationship management skills. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Paradigms of choice in manufacturing strategy

2010 ◽  
Vol 30 (12) ◽  
pp. 1219-1245 ◽  
Author(s):  
Giovani J.C. da Silveira ◽  
Rui S. Sousa
Keyword(s):  
Best Practices ◽  
Design Methodology ◽  
Manufacturing Strategy ◽  
Regression Analyses ◽  
Content Type ◽  
Performance Improvements ◽  
Metal Products ◽  
Internal Fit ◽  
Practical Implications

PurposeThe paper sets out to test relationships between performance improvements and the three classical manufacturing strategy paradigms of fit, best practices, and capabilities defined by Voss.Design/methodology/approachRegression analyses are carried out on an international sample of 697 manufacturers of fabricated metal products, machinery, and equipment.FindingsThe results indicate that capability learning and best practices are positively related to performance improvements in quality, flexibility, and dependability, whereas internal fit appears to be negatively related to flexibility improvements.Research limitations/implicationsThe study reinforces the need for research to explore the nature and role of the three paradigms jointly rather than in isolation. In particular, more research is needed to assess the merits of maintaining fit between operations structure and processes.Practical implicationsImproving performance in areas such as quality, flexibility, and delivery can be achieved through building capabilities and/or adopting best practices, but not apparently by maintaining internal fit between operations structure and processes.Originality/valueThe study validates two of the three classical paradigms of manufacturing strategy and makes the case for research to further specify and test the merits of maintaining internal fit between operations structure and processes.

scholarly journals Coopetition in temporary contexts: examining swift trust and swift distrust in humanitarian operations

2020 ◽  
Vol 40 (9) ◽  
pp. 1449-1473 ◽  
Author(s):  
Sarah Schiffling ◽  
Claire Hannibal ◽  
Yiyi Fan ◽  
Matthew Tickle
Keyword(s):  
Design Methodology ◽  
Nonprofit Sector ◽  
Humanitarian Relief ◽  
Content Type ◽  
Trust Theory ◽  
Humanitarian Operations ◽  
Swift Trust ◽  
Limited Choice ◽  
Practical Implications

PurposeBy drawing on commitment-trust theory, we examine the role of swift trust and distrust in supporting coopetition under conditions of uncertainty and interdependence in the setting of humanitarian disaster relief organisations.Design/methodology/approachThis paper presents findings from case studies of 18 international humanitarian relief organisations based on 48 interviews and the analysis of publicly available documents.FindingsWe find that both swift trust and swift distrust support coopetition. As coopetition is simultaneous cooperation and competition, in this study we show how swift trust and swift distrust also occur simultaneously in coopetitive contexts.Research limitations/implicationsCoopetition as a strategic choice is well-researched in the private sector, yet has received less attention in the nonprofit sector, particularly in contexts that are shaped by interdependence and uncertainty. We show the importance of swift trust and swift distrust in coopetitive relationships by drawing on commitment-trust theory.Practical implicationsIn focusing on a competitive environment in which cooperation is essential, we find limited choice of coopetitive partners. Humanitarian relief organisations must often simply work with whichever other organisations are available. We highlight how trust and distrust are not opposite ends of a spectrum and detail how both contribute to coopetitive relationships.Originality/valueOur findings contribute to commitment-trust theory by explaining the important role of distrust in forging coopetitive relationships. Furthermore, we contribute to prior work on coopetition by focusing on an uncertain and interdependent nonprofit environment.

What demographics matter for organisational culture, commitment and identification?

2020 ◽  
Vol 28 (1) ◽  
pp. 274-290
Author(s):  
Natalia Volkova ◽  
Vera Chiker
Keyword(s):  
Design Methodology ◽  
Organisational Culture ◽  
Employee Perceptions ◽  
International Studies ◽  
Content Type ◽  
Specific Finding ◽  
Public Organisations ◽  
A Company ◽  
Practical Implications ◽  
Demographic Effects

Purpose The purpose of this study to establish what demographic characteristics (gender, generations and organisational tenure) play a role in employee perceptions of organisational culture, commitment and identification in Russian public organisations. Design/methodology/approach The data were collected electronically from 248 employees of two public organisations. Three questionnaires were used. Findings Organisational tenure plays a central role in the way how employees perceive organisational culture; tenure also shapes the levels of both commitment and identification. The specific finding of Russian settings is that the longer employees work for a company, the lower the levels of psychological attachments they demonstrate, while it is not the case for some existing international results. The other findings correspond with those in international studies, in which women were more psychologically attached to the organisation and showed a higher level of identification and lower rates of negative forms of this concept than men did. The older the employees are, the higher the level of identification they express. Practical implications Managers working in Russian settings can struggle with engaging and retaining employees. Understanding the demographic effects can help alleviate these challenges. Originality/value Based on empirical findings, this paper contributes to the literature on organisational socialisation by providing evidence of the damaging effects of the length of organisational tenure on psychological attachment to the company (in the form of commitment and identification). Additionally, tenure is the shaping factor of employee perception of organisational culture.

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