Integrated thinking rolls! Stakeholder engagement actions translate integrated thinking into practice

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alain Devalle ◽  
Melchior Gromis di Trana ◽  
Simona Fiandrino ◽  
Demetris Vrontis
Keyword(s):  
Stakeholder Engagement ◽  
Single Case ◽  
Depth Information ◽  
Single Case Study ◽  
Collaborative Partnerships ◽  
Structured Interviews ◽  
Open Communication ◽  
Content Type ◽  
Integrated Logic

Purpose This study aims to investigate the approaches to and the actions of integrated thinking (IT) based on stakeholder engagement practices to mitigate the perception of IT as an “abstract construct” and to overcome the “silos” thinking of managing, communicating and reporting. Design/methodology/approach The research develops a single case-study of a leading Italian company in the sustainability setting: Lavazza. The authors gathered in-depth information with semi-structured interviews on their approaches to IT and actions of IT and the related stakeholder engagement practices which involved over time. Findings This study addresses the concept of IT, arguing for integrated circularity as a strategic mindset, which builds upon open communication and collaborative partnerships with stakeholders for value creation. Research limitations/implications The limitations of this study stem from the nature of a single case study, thus the findings are most relevant to those companies operating in comparable sectors with similar historical and organizational characteristics. Practical implications The study provides a systematic framework of IT approaches and related actions based on stakeholder engagement practices that define a company as an integrated thinker. This can be used by managers and companies to implement an integrated logic of thinking and reporting. Originality/value This is a pioneering study in this area as there are very few ones that take into account the relationship between the IT of design and reporting from a stakeholder perspective. The more IT is embedded in the business, the fuller the consideration of key stakeholders’ interests is incorporated as a relevant part of conducting business.

Hybridity and the use of performance measurement: facilitating compromises or creating moral struggles? Insights from healthcare organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Agathe Morinière ◽  
Irène Georgescu
Keyword(s):  
Performance Measures ◽  
Single Case ◽  
Public Hospitals ◽  
Single Case Study ◽  
Structured Interviews ◽  
Hospital Data ◽  
Time Dimension ◽  
Healthcare Organizations ◽  
Content Type

PurposeThis study aims to understand whether and how the use of performance measures in the context of healthcare organizations facilitates the dynamics of compromise or whether it creates moral struggles among a wide variety of actors. It offers novel insights into the concept of hybridity by investigating its underlying moral dimension. Drawing upon the sociology of worth theory (Boltanski and Thévenot, 1991, 2006), this paper examines how actors negotiate and compromise over time concerning issues of justice, involving the use of performance measures on a day-to-day basis.Design/methodology/approachThe article presents a single case study of a medical unit in a French public hospital. Data were obtained through the ethnographic method, semi-structured interviews and internal financial and accounting documents.FindingsUnlike earlier accounting studies, the authors analyze whether, and how, accounting, on one hand, contributes to the dynamics of compromise between actors with divergent values that characterize hybrid organizations, and, on the other hand, increases tensions among actors with convergent values involved in caregiving. This offers practical insights into three relational mechanisms underlying the dynamics of compromise and their limits through the time dimension.Research limitations/implicationsThe authors use a single case study in a country-specific context.Practical implicationsThis study helps managers of healthcare organizations to understand the relationships between the use of performance measures and their impact on the evaluation of worth in practice.Originality/valueIn terms of theoretical contribution, the authors show how the sociology of worth (Boltanski and Thévenot, 1991, 2006) complements the analysis of hybridity and develop an original approach to understanding the ambivalent role of performance measures in bringing together divergent values within French public hospitals.

Lifecycle view of managing different changes in projects

2019 ◽  
Vol 12 (1) ◽  
pp. 120-143
Author(s):  
Lauri Vuorinen ◽  
Miia Maarit Martinsuo
Keyword(s):  
Change Management ◽  
Single Case ◽  
Customer Relationship ◽  
Single Case Study ◽  
Structured Interviews ◽  
Content Type ◽  
Engineering Company ◽  
Show Evidence ◽  
Project Lifecycle

Purpose A project contractor can promote the success of a delivery project by planning the project well and following a project management methodology (PMM). However, various changes typically take place, requiring changes to the project plan and actions that deviate from the firm’s established PMM. The purpose of this paper is to explore different types of changes and change management activities over the lifecycle of delivery projects. Design/methodology/approach A qualitative single case study design was used. In total, 17 semi-structured interviews were carried out during a delivery project in a medium-sized engineering company that delivers complex systems to industrial customers. Findings Both plan-related changes and deviations from the PMM were mapped throughout the project lifecycle. Various internal and external sources of change were identified. An illustrative example of the interconnectedness of the changes reveals the potential escalation of changes over the project lifecycle. Managers and project personnel engage in different change management activities and improvisation to create alternative paths, re-plan, catch up, and optimize project performance after changes. Research limitations/implications The empirical study is limited to a single case study setting and a single industry. The findings draw attention to the interconnectedness and potential escalation effect of changes over the lifecycle of the project, and the need for integrated change management and improvisation actions. Practical implications Efficient change management and improvisation at the early phase of a delivery project can potentially mitigate negative change incidents in later project phases. Changes are not only the project manager’s concern; project personnel’s skilled change responses are also helpful. The findings emphasize the importance of the project customer as a source of changes in delivery projects, meaning that customer relationship management throughout the project lifecycle is needed for successful change management. Originality/value The study offers increased understanding of changes and change management throughout the project lifecycle. The results show evidence of plan-related and methodology-related changes and their interconnections, thereby proposing a lifecycle view of integrated change management and improvisation in projects.

The role of formal and informal mechanisms in implementing lean principles in construction projects

2018 ◽  
Vol 25 (10) ◽  
pp. 1322-1338 ◽  
Author(s):  
Lena Elisabeth Bygballe ◽  
Maria Endresen ◽  
Silje Fålun
Keyword(s):  
Construction Projects ◽  
Single Case ◽  
Construction Project ◽  
Lean Construction ◽  
Single Case Study ◽  
Structured Interviews ◽  
Content Type ◽  
Lean Principles

Purpose Previous research shows that implementing lean construction is not a straightforward task. The purpose of this paper is to examine the role of formal and informal mechanisms in implementing lean principles in construction projects. Design/methodology/approach The paper draws on a single case study of the implementation of innovative lean principles in a public construction project in Norway. The study is based on qualitative data, including 17 semi-structured interviews with 21 individuals, document analysis, and observations in meetings and seminars, in addition to informal conversations. Findings Formal mechanisms, including contractual arrangements, have the potential to both facilitate and hamper the implementation of innovative lean principles in a construction project. They might create coherence, but at the same time they might limit the scope of the concept in such a way that others do not accept it. Informal mechanisms, including social and lateral relationships and trust aid implementation, both directly by creating commitment and by modifying the challenges that the formal mechanisms potentially incur. Formal mechanisms may, in turn, nurture the informal ones. Research limitations/implications The research is based on a single case study within the Norwegian public sector, which is dependent on specific public procurement regulations and subject to strong contractual traditions. Originality/value The research extends the existing knowledge of implementation of lean construction in the construction industry. It helps refining the understanding of the role played by formal and informal mechanisms, and the interplay between them in the implementation process. This knowledge is also relevant for process innovations in construction in general.

Reverse logistics

2018 ◽  
Vol 25 (5) ◽  
pp. 1447-1460
Author(s):  
Emerson D. Pacheco ◽  
Flávio I. Kubota ◽  
Eduardo K. Yamakawa ◽  
Edson P. Paladini ◽  
Lucila M.S. Campos ◽  
...  
Keyword(s):  
Reverse Logistics ◽  
Single Case ◽  
Cost Savings ◽  
Potential Contribution ◽  
Single Case Study ◽  
Structured Interviews ◽  
Content Type ◽  
Household Appliance ◽  
Consumer Dissatisfaction

Purpose Increased competition and access to information are forcing companies to provide quality to their products and services, aligned with a growing society pressure for less harmful environmental practices. The purpose of this paper is to demonstrate how the adoption of reverse logistics (RL) may contribute to the generation of competitive advantage and improved quality in a part substitution process of a household appliance company. Design/methodology/approach This paper carried out a single case study in a household appliance company. The study collected data through semi-structured interviews in addition to document analysis and observation. Findings The implemented practices enhanced service maintenance and customer services and provided a more effective monitoring of defective parts. Moreover, such practices reduced unnecessary part substitutions, consumer dissatisfaction and undesired disposal in the environment. RL in the studied company has offered a potential contribution to the company quality strategies by providing more part returns, assuring cost savings, and reducing time to solve field problems. Research limitations/implications The study was limited to a single case study. Thus, the study findings are not subject to generalization for other similar organizations. Originality/value This paper is one of the few studies on RL in a household company in the context of an emerging economy. Such feature denotes in a singular scenario in RL investigations about recovering defective parts.

Promoting sustainable development implementation in higher education

2017 ◽  
Vol 18 (7) ◽  
pp. 1176-1190 ◽  
Author(s):  
Bankole Awuzie ◽  
Fidelis Emuze
Keyword(s):  
Higher Education ◽  
South Africa ◽  
Sustainable Development ◽  
Qualitative Content Analysis ◽  
Single Case ◽  
Sub Saharan Africa ◽  
Single Case Study ◽  
Structured Interviews ◽  
Content Type

Purpose This study aims to review the zeal exhibited by universities in South Africa towards aligning institutional mandates of teaching, learning, research and community engagement to the sustainable development (SD) agenda. The implementation of the SD agenda across higher education institutions (HEIs) continues to draw attention from the wider society. This is because HEIs are increasingly being looked up to for leadership in this regard. However, although several studies are quick to identify various factors which have driven the adoption of sustainable practices in HEIs, the paucity of studies seeking to identify the drivers for SD implementation remains glaring. This is particularly so in developing countries like South Africa. Design/methodology/approach To confirm the exploratory data from desktop study on public university engagement with sustainability in South Africa, a single case study was conducted in the Central University of Technology (CUT). The single case study design adopted semi-structured interviews and document reviews as data collection techniques. Purposive snowballing sampling technique was strictly adhered to in the selection of interviewees. Interviewees were selected on the basis of their roles in the implementation of the CUT’s sustainability agenda. Findings Data emanating from these interviews were analysed thematically using qualitative content analysis. Although a plethora of drivers were identified, there appeared to be a consensus between most of the interviewees that the quest for cost reduction remained the most significant driver for the viable implementation of the sustainability agenda at CUT. Research limitations/implications It is expected that findings from this study would provide a platform for the development of effective implementation strategies in South African HEIs. Also, the findings contribute to filing the extant gap observed concerning implementation and drivers for engendering SD implementation in HEIs in sub-Saharan Africa (SSA) region. Practical implications By highlighting the drivers for SD implementation, this study contributes to the development of a more receptive social ontology among various stakeholders in an HEI towards the agenda, particularly within the SSA context where there is low level of awareness and buy-in by these stakeholders. Originality/value This study makes an original contribution to the research base of SD in HEIs and implementation.

Exploration of revenue management practices – case of an upscale budget hotel chain

2015 ◽  
Vol 27 (8) ◽  
pp. 1791-1813 ◽  
Author(s):  
Rania El Haddad
Keyword(s):  
Revenue Management ◽  
Management Practices ◽  
Single Case ◽  
Future Research ◽  
Single Case Study ◽  
Price Fairness ◽  
Structured Interviews ◽  
Content Type ◽  
Hotel Chain

Purpose – The purpose of this study is to investigate the implementation of revenue management (RM) pricing practices and managers’ perceptions towards this practice in a budget hotel chain and to provide recommendations for improving the adoption of and perception towards this practice. Design/methodology/approach – A single case study method was adopted to conduct an in-depth qualitative research in a hotel organization. In-depth data were collected through semi-structured interviews, observations and documentation. Findings – The research findings indicate that the implementation of revenue management system (RMS): needs to be clearly communicated and made tangible to employees; can impact the profitability of the budget hotel sector and not only mid-scale or luxury sectors; and remains a profit-oriented decision with little consideration for customer outcomes. Research limitations/implications – The findings may not apply to mid-scale or luxury properties, as the results cannot be generalized to other hotel chains in other countries that apply complex pricing structures. Future research might develop multiple case study design to increase the rigor of the research by focusing on themes or patterns uncovered in a single case study. Practical implications – The practical application of the study is twofold: the recommendation to maintain ongoing implementation activities, such as designing operational plans and training programs; the recommendation for a RM pricing strategy that maintains positive price fairness perceptions and results in positive behavioral intentions. Originality/value – This study helps advance our understanding of the characteristics that influence the success of RM implementation in the budget hotel context and provides us with useful insights to design effective dynamic strategies to enhance the implementation process both for the organization and its stakeholders.

Development of a crisis in a project: a process perspective

2018 ◽  
Vol 11 (3) ◽  
pp. 806-826 ◽  
Author(s):  
Magali Simard ◽  
Danielle Laberge
Keyword(s):  
Crisis Management ◽  
Management Practices ◽  
Single Case ◽  
Extreme Case ◽  
Organizational Crisis ◽  
Single Case Study ◽  
Structured Interviews ◽  
Content Type ◽  
Large Organization

Purpose The purpose of this paper is to analyze the development and outbreak of a crisis in a high-priority project within a large organization. Design/methodology/approach Single-case study using extreme case sampling, a type of purposeful sampling, because this case provides rich information on a rare research opportunity: a project crisis that emerged during the fieldwork. Research data are semi-structured interviews, observations, project and organization documentation, logbook, notes and memos. Findings The paper shows the relevance of notions from organizational crisis management to an internal crisis in a temporary setting. This allowed a deeper understanding of crisis development. The paper reveals the wealth of meaningful, transparent data that can be collected when a crisis emerges. It highlights the high potential of project crises to reveal parent organizations’ dysfunctions. Indeed, findings suggest that the parent organization’s usual project management practices greatly contributed to the crisis affecting this project, which was unusually large and complex. Research limitations/implications The main potential limitation relates to transferability. However, a single-case study is appropriate when it represents a rare phenomenon that is not easily accessible for researchers – a crisis outbreak. Practical implications Results can provide insights enabling practitioners to improve their understanding of the ambiguous, stressful situations created by a crisis. Originality/value The results show the relevance of notions from organizational crisis management to the development of a project crisis and demonstrate the potentially harmful impact of a parent organization’s “usual” practices, especially on “unusually” large and complex projects.

“Speaking truth to power”: analysing shadow reporting as a form of shadow accounting

2017 ◽  
Vol 30 (3) ◽  
pp. 510-533 ◽  
Author(s):  
Helen Tregidga
Keyword(s):  
Power Relations ◽  
Design Methodology ◽  
Empirical Investigation ◽  
Single Case ◽  
Senior Management ◽  
Single Case Study ◽  
Content Type ◽  
Transformative Potential ◽  
Perceived Impacts

Purpose The purpose of this paper is to empirically investigate the act of shadow reporting by a social movement organisation as a form of shadow accounting within a sustained campaign against a target corporation. Situated within a consideration of power relations, the rationales underlying the production of the shadow report, and the shadow reports perceived value and limits as a shadow accounting mechanism, are investigated. Design/methodology/approach A Foucauldian approach to power/knowledge and truth is drawn upon in the analysis of a single case study. Alongside a consideration of the shadow report itself, interviews with both the preparers of the report and senior management of the corporation targeted comprise the main data. Findings The paper provides an empirical investigation into shadow reporting as a form of shadow accounting. While a range of insights are garnered into the preparation, dissemination and impact of the shadow report, key findings relate to a consideration of power relations. The perceived “truth” status of corporate accounts compared to accounts prepared by shadow accountants is problematised through a consideration of technologies of power and power/knowledge formations. Power relations are subsequently recognised as fundamental to the emancipatory potential of shadow reporting. Research limitations/implications Results from a single case study are presented. Furthermore, given the production of the shadow report occurred several years prior to the collection of data, participants were asked to reflect on past events. Findings are therefore based on those reflections. Originality/value While previous studies have considered the preparation of shadow reports and their transformative potential, this study is, the author believes, the first to empirically analyse the preparation, dissemination and perceived impacts of shadow reporting from the perspectives of both the shadow report producers and the target corporation.

Three stages of entrepreneurial orientation: the founder’s role

2019 ◽  
Vol 26 (2) ◽  
pp. 285-306 ◽  
Author(s):  
Torbjörn Ljungkvist ◽  
Börje Boers ◽  
Joachim Samuelsson
Keyword(s):  
Entrepreneurial Orientation ◽  
Single Case ◽  
Annual Reports ◽  
Structured Interviews ◽  
Theoretical Understanding ◽  
Content Type ◽  
Five Dimensions ◽  
The Impact ◽  
Over Time

Purpose The purpose of this paper is to understand the development of the five dimensions of entrepreneurial orientation (EO) over time by taking a founder’s perspective. Design/methodology/approach The paper draws on an in-depth single-case study. It combines semi-structured interviews in the company with archival data, such as annual reports, press clips and interviews in business magazines. Findings The results indicate that the EO dimensions change from being personalized and directly solution-oriented to being intangible value-creation-oriented. Originality/value By suggesting ownership-based EO configurations, this study contributes insights into how different ownership forms propel EO. These configurations – that is, personal, administrative based and intangible focused – show the impact of the EO dimensions and provide a systematic and theoretical understanding of EO change over time.

scholarly journals Exploring collaboration within social housing retrofit practice for an ageing population: a single case study in the West of Scotland

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dayna Rodger ◽  
Nicola Callaghan ◽  
Craig Thomson
Keyword(s):  
Social Housing ◽  
Single Case ◽  
Well Being ◽  
Unintended Consequences ◽  
Ageing Population ◽  
Single Case Study ◽  
Content Type ◽  
Data Infrastructure ◽  
The Social

Purpose Sustainably addressing the social and economic demands from an ageing population is a major global challenge, with significant implications for policy and practice. This is resultant of the increasing demand for housing adaptations to prevent increased pressure upon acute health services. Through the lens of institutional theory, this paper aims to explore the levels of joined-up retrofit practice within a Scottish social housing provider, under a constructivist approach. Design/methodology/approach An exploratory single case study of a Scottish local authority was undertaken. Within this, nine key stakeholders were interviewed, taking a hierarchical approach, from director to repair and maintenance staff. Results were analysed by using Braun and Clarke’s six stages of thematic analysis. Findings There is a need for greater levels of integration within retrofit practice to not only improve the health and well-being of the older population but also increase efficiency and economic savings within public services. Currently, there are key issues surrounding silo-based decision-making, poor data infrastructure, power struggles and a dereliction of built environment knowledge and expertise, preventing both internal and external collaboration. However, housing, energy and health have interlinking agendas which are integral to achieving ageing in place. Therefore, there must be system-wide recognition of the potential benefits of improved cross-sector collaboration, preventing unintended consequences whilst providing socioeconomic outcomes. Originality/value This research provides a new perspective surrounding retrofit practice within the context of an ageing population. It highlights the requirement for improved cross sector collaboration and the social and economic cost of poor quality practice.

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