FinTech adoption: strategy for customer retention

2020 ◽  
Vol 36 (12) ◽  
pp. 47-49
Author(s):  
Arun Kumar Tripathy ◽  
Anshul Jain
Keyword(s):  
Design Methodology ◽  
Customer Retention ◽  
Content Type ◽  
Long Run ◽  
Practical Implications

Purpose Purpose of this paper is highlight the importance of adopting FinTech innovations to improve Customer Retention Design/methodology/approach Authors viewpoint and give a macro perspective of FinTech-Customer Retention linkages. Findings Adoption of FinTech innovations is essential for customer retention. Practical implications Many large B2C players are moving strongly ahead with adopting FinTech driven payment solutions. Competitors which ignore this trend, stand to lose customers in the long run. Originality/value FinTech is a new and developing industry. There has been limited research into its usage by non-financial corporates and impact on customer retention.

Tax aggressiveness and sustainable welfare: the roles of corruption and tax allocation inefficiency

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Astrid Rudyanto ◽  
Sidharta Utama ◽  
Dwi Martani ◽  
Desi Adhariani
Keyword(s):  
Public Choice ◽  
Design Methodology ◽  
Empirical Studies ◽  
Content Type ◽  
Tax Aggressiveness ◽  
Long Run ◽  
Sustainability Issue ◽  
Private Investments ◽  
Positive Effect ◽  
Practical Implications

Purpose This paper aims to investigate the roles of corruption and tax allocation inefficiency in moderating the effect of tax aggressiveness on sustainable welfare. Design/methodology/approach This research uses a fixed-effect multiple regression analysis for 55,438 firm-year observations covering 22 countries from 2007 to 2017. Findings For less (more) tax-aggressive observations, corruption and tax allocation inefficiency strengthen the negative (positive) effect of tax aggressiveness on sustainable welfare. The results are in line with public choice and functionalism theories that suggest that private investments can increase welfare when governments are dysfunctional. Practical implications This paper shows that the effect of tax aggressiveness on sustainable welfare depends on tax aggressiveness, corruption and tax allocation inefficiency. Social implications This paper implies that governments should reduce their corruption levels and increase tax allocation efficiency because private investments are ineffective in the long run. Originality/value Because of increasing awareness of sustainability issue, sustainable welfare is considered more relevant than traditional welfare. Hence, empirical studies on the effect of tax aggressiveness on sustainable welfare are crucial. This paper adds the literature by combining public choice and functionalism theories to investigate the moderating roles of corruption and tax allocation inefficiency in this issue.

Markets need morality: perspectives from Islam, Christianity, and China

2019 ◽  
Vol 36 (1) ◽  
pp. 73-86
Author(s):  
Jonathan Edward Leightner
Keyword(s):  
Economic Theory ◽  
Design Methodology ◽  
Social Implications ◽  
Religious Institutions ◽  
Ethical Theories ◽  
Content Type ◽  
Long Run ◽  
The World ◽  
Islam And Christianity ◽  
Practical Implications

Purpose This paper aims to argue that markets need a foundation of morality to promote the long-run success of an economy. Design/methodology/approach Three types of ethical theories are discussed and compared with what the sacred scriptures of Islam and Christianity say and with what economic theory says. Examples from China are provided. Findings Markets need morality. Research limitations/implications There are more religions in the world than just Islam and Christianity; however, space limitations force me to only consider those two religions. Furthermore, there are more countries in the world than just China. However, space limitations force me to only pull examples from China. Practical implications Economists should recognize that markets need morality, and they should start teaching that to their students. Social implications If markets are built on a foundation of ethics, then society prospers. In the absence of that foundation, societies falter. When a government, business and religious institutions see each other as complementary forces, then ethics can evolve. Originality/value The author knows of no other studies that explain the three types of ethical theories, compares those theories to what the sacred scriptures of Islam and Christianity say and to what economic theory says, and then uses examples from China to illustrate the need for morality.

More women on Indian boards: moving beyond mere regulations and tokenism

2016 ◽  
Vol 32 (3) ◽  
pp. 13-15 ◽  
Author(s):  
Atul Arun Pathak ◽  
Anish Purkayastha
Keyword(s):  
Design Methodology ◽  
Reading Time ◽  
Gender Diversity ◽  
Board Members ◽  
Leadership Roles ◽  
Content Type ◽  
Long Run ◽  
Pertinent Information ◽  
The Government ◽  
Practical Implications

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by independent writers who add their own impartial comments and place the articles in context. Findings – In patriarchal societies such as India, there is great reluctance to allow women to take up leadership roles. Although the benefits of gender diversity in board composition are understood by organizations, there is limited progress. The government, companies and women who are potential board members all need to coordinate and work together towards solving this issue in the long run. Research limitations/implications – Practical implications – The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Social implications – Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Effects of exit barriers on word of mouth activities

2017 ◽  
Vol 31 (6) ◽  
pp. 512-526 ◽  
Author(s):  
Birgit Leisen Pollack
Keyword(s):  
Design Methodology ◽  
Word Of Mouth ◽  
Customer Retention ◽  
Negative Word ◽  
The Other ◽  
Content Type ◽  
Differential Effects ◽  
Exit Barriers ◽  
Post Hoc ◽  
Practical Implications

Purpose The purpose of this study is to contrast the effects of four exit barriers on word of mouth activities. Monetary, service loss, social and convenience exit barriers are compared. The differential effects of these four barriers on the valence of word of mouth (positive, negative), the type of word of mouth recipient (weak tie, strong tie) and the motives (catharsis, company sabotage) for spreading word of mouth are studied. Design/methodology/approach The data for empirically addressing a set of hypotheses were collected from 185 consumers. The hypotheses were analyzed using ANOVA models along with post hoc tests. Findings The results suggest that the type of exit barrier matters. Exit barriers, with respect to word of mouth activities, seem to fall on a continuum. On one extreme, the most detrimental barriers are monetary hurdles, and on the other end, the least detrimental barriers are convenience hurdles. Monetary barriers are responsible for the most negative word of mouth and company sabotage. Social and convenience barriers lead to significantly less. Practical implications The implications for erecting exit barriers are discussed. In particular, the value of monetary barriers is questioned. The benefits of such involuntary customer retention methods may be offset by the sabotage they invite through negative word of mouth. Originality/value The paper provides insights into word of mouth activities of dissatisfied customers that are trapped by various exit barriers. The word of mouth activities investigated include valence, recipient type and motives. The study contrasts monetary, service loss, social and convenience exit barriers.

How should firms deal with counterfeiting?

2014 ◽  
Vol 9 (1) ◽  
pp. 98-119 ◽  
Author(s):  
Andreas Hoecht ◽  
Paul Trott
Keyword(s):  
Design Methodology ◽  
Relevant Literature ◽  
High Tech ◽  
Content Type ◽  
Legal Enforcement ◽  
Limited Success ◽  
Long Run ◽  
Self Interest ◽  
Counterfeit Products ◽  
Practical Implications

Purpose – The production and sale of counterfeit products is big business in the international economy. Nowhere is this more evident than in China. This paper aims to review the anti-counterfeiting strategies that have been identified in the literature on counterfeiting. Design/methodology/approach – The paper takes the form of a literature review. Findings – This paper reviews 11 anti-counterfeiting strategies that have been suggested by relevant literature and has identified some of the success conditions. It also finds that firms should seek to take a longer-term view and to protect their technology-based competitive advantage. This is already happening: Japanese blue chip companies have begun to relocate sensitive R&D and high-tech manufacturing away from risky locations and back to Japan. Research limitations/implications – The paper shows that the dominant legal enforcement (perspective) approach has been of limited success and explains the reasons for its failure. Practical implications – The paper concludes that anti-counterfeiting strategies should be seen as complementary rather than as mutually exclusive and that in the long run, as countries get more technologically advanced, governments will develop a strong self-interest in tackling the counterfeit problem themselves. Originality/value – The paper provides a systematic discussion of alternative anti-counterfeiting strategies that have been suggested by the literature and explores their success conditions in some detail.

Executive malfeasance: Surprisingly, honesty may not be the best policy

2019 ◽  
Vol 14 (3) ◽  
pp. 217-227
Author(s):  
Candace M. TenBrink
Keyword(s):  
Crisis Management ◽  
Event Study ◽  
Firm Value ◽  
Design Methodology ◽  
Abnormal Returns ◽  
Content Type ◽  
Long Run ◽  
Crisis Recovery ◽  
Short Run ◽  
Practical Implications

Purpose Research indicates honesty, ethics and leadership are critical during a crisis. This paper aims to examine that ideology by analyzing the role acceptance or denial of executive malfeasance has on firm value after a crisis. Design/methodology/approach This is an event study that examines crises attributed to executive malfeasance. These qualitative crises data are blended with an analysis of abnormal returns to assess differences between executive actions. Findings These results indicate that ethical and timely acceptance of a firm’s role in malfeasance does not appear to be rewarded by stockholders. These data also show that there is no reward for a delayed acceptance of malfeasance. Therefore, ethics and honesty do not appear to differentiate post-crisis recovery. Research limitations/implications This research focuses on a major factor of firm success – its value. It would be interesting to explore how stakeholders, beyond those that invest in the firm, impact the value over the long run. Practical implications While prior research indicates that honesty is prudent, this examination indicates that obfuscation does not impact firm value during a recovery. This study promotes questioning one’s ethical compass as a stock or stakeholder in malfeasance-mired firms. Originality/value In conflict with crisis-based research, this study reveals that honesty in crisis management does not always offer an advantage. The results indicate that value is multidimensional, and it may not be based on trust and ethics in the short run.

Has digital retail won?

2018 ◽  
Vol 34 (3) ◽  
pp. 4-6
Keyword(s):  
Case Studies ◽  
Design Methodology ◽  
Reading Time ◽  
Customer Retention ◽  
Cutting Edge ◽  
Retail Industry ◽  
Retail Sales ◽  
Content Type ◽  
Pertinent Information ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Multi-sided platforms, such as those used by Amazon and Alibaba, have dramatically reshaped the retail industry. Old giants, like Walmart, are struggling to keep up with the innovation and customer retention that these new retail giants can command, meaning managers need to update their approach to retail sales. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

CSR in the Russian aviation industry: the winds of change

2015 ◽  
Vol 31 (8) ◽  
pp. 7-9 ◽  
Author(s):  
Zhanna Belyaeva
Keyword(s):  
Design Methodology ◽  
Business Environment ◽  
The Other ◽  
Management Tool ◽  
Aviation Industry ◽  
Content Type ◽  
Passenger Traffic ◽  
Long Run ◽  
Corporate Social ◽  
Practical Implications

Purpose – The article outlines strategic corporate social responsibility (CSR) ongoing progress in the aviation industry in Russia as well as its results. Design/methodology/approach – The paper pinpoints some CSR techniques as a response to the drastic changes of the aviation business environment in Russia. The cases are related to four specific Russian airlines. Findings – The revealed paradox reads that passengers choose the cheapest, but the safest company, care for aviation effects on environment and spread all the failure stories faster with social media and networks. CSR in aviation seems to be the improvement driver ensuring stable passenger traffic if applied right. On the other hand, the irresponsible behaviour might cost too expensive in the long run. Practical implications – The paper illustrates some cases on the example of the Russian civic aviation CSR, which uncovers do’s and don’ts in applying CSR techniques in the industry. Originality/value – This article suggests how shared value-based strategic responsibility can become powerful risk-management tool for the progressive airlines.

A Markov model of COVID-19 susceptibilities, infections, recoveries and fatalities: evidence from Nigeria

foresight ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Henry Egbezien Inegbedion
Keyword(s):  
Design Methodology ◽  
Social Consequences ◽  
Markov Chain Analysis ◽  
Content Type ◽  
Infected People ◽  
Long Run ◽  
Chain Analysis ◽  
The Social ◽  
Point Of Departure ◽  
Practical Implications

Purpose The purpose of this study is to determine the proportion of the population that will be susceptible to the COVID-19 pandemic, as well as the proportions of infections, recoveries and fatalities from the COVID-19 pandemic. Design/methodology/approach The design was a longitudinal survey of COVID-19 infections, recoveries and fatalities in Nigeria using the data on the daily updates of the Nigeria Centre for Disease Control for the period 1 May to 23 August 2020. Markov chain analysis was performed on the data. Findings The results showed that in the long run, 8.4% of the population will be susceptible to COVID-19 infections, 26.4% of them will be infected, 61.2% of the infected will recover and 4% will become fatal. Thus, if this pattern of infections and recoveries continue, the majority of the infected people in Nigeria will recover whilst a very small proportion of the infected people will die. Research limitations/implications A dearth of the extant literature on the problem, especially from the management science perspective. Practical implications Results of the study will facilitate policymakers’ response to the curtailment of the pandemic in Nigeria. Social implications Curtailing the pandemic through the results of this study will assist in easing the social consequences of the pandemic. Originality/value The proposed adjustment to the susceptibilities, infections and recoveries model through the introduction of a fourth state (fatality) to get the susceptibilities, infections, recoveries and fatalities model, signalling a point of departure from previous studies.

Consumer value creation through WhatsApp use

2019 ◽  
Vol 32 (4) ◽  
pp. 455-471
Author(s):  
Jorge Cruz-Cárdenas ◽  
Jorge Guadalupe-Lanas ◽  
Ekaterina Zabelina ◽  
Andrés Palacio-Fierro ◽  
Margarita Velín-Fárez ◽  
...  
Keyword(s):  
Latin American ◽  
Value Creation ◽  
Emotional Support ◽  
Design Methodology ◽  
Instant Messaging ◽  
Role Performance ◽  
Content Type ◽  
Consumer Value ◽  
Depth Interviews ◽  
Practical Implications

Purpose The purpose of this paper is to understand in-depth how consumers create value in their lives using WhatsApp, the leading mobile instant messaging (MIM) application. Design/methodology/approach The study adopts the perspective of customer-dominant logic (CDL) and uses a qualitative multimethod design involving 3 focus groups and 25 subsequent in-depth interviews. The research setting was Ecuador, a Latin American country. Findings Analysis and interpretation of the participants’ stories made it possible to identify and understand the creation of four types of value: maintaining and strengthening relationships; improving role performance; emotional support; and entertainment and fun. In addition, the present study proposes a conceptual model of consumer value creation as it applies to MIM. Practical implications Understanding the way consumers create value in their lives using MIM is important not only for organizations that offer MIM applications, but also for those companies that develop other applications for mobile phones or for those who wish to use MIM as an electronic word-of-mouth vehicle. Originality/value The current study is one of the first to address the topic of consumer behavior in the use of technologies from the perspective of CDL; this perspective enables an integrated qualitative vision of value creation in which the consumer is the protagonist.

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