Performing tasks under task complexity (TC), for example, during the management of a crisis, can be challenging. One relevant research stream has so far dealt with modelling task complexity while another research stream has established the importance of situation awareness (SA) during crisis management. This study takes into consideration these two research streams and builds a model on how SA is achieved under task complexity. The research shows that information of high information quality (IQ) reduces the level of task complexity, and influences—as well as is influenced by—situation awareness. The practice of collecting and disseminating relevant and timely information as a critical resource in improving SA should be carried out continuously. This continuous process can be improved by using information technologies as automating tools. Moreover, the study shows how shared mental models can improve SA under task complexity. A case study approach, based on qualitative data focusing on theory building, is applied. Unit of analysis is a Norwegian hospital.
How can organizations develop situation awareness for incident response: A case study of management practice
