Study of monitoring mechanism for mobile service management

2003 ◽  
Author(s):  
Chang Qian ◽  
Song Junde
Keyword(s):  
Service Management ◽  
Mobile Service ◽  
Monitoring Mechanism

Enterprise Mobile Service Architecture

2013 ◽  
pp. 295-333 ◽  
Author(s):  
Longji Tang ◽  
Wei-Tek Tsai ◽  
Jing Dong
Keyword(s):  
System Integration ◽  
Service Management ◽  
Mobile Systems ◽  
Practical Implementation ◽  
Mobile Service ◽  
Service Architecture ◽  
Service Computing ◽  
Delivery Services ◽  
Service Consumer ◽  
Service Data

Today, enterprise systems are integrated across wired and wireless networks. Enterprise Mobile Service Computing (EMSC) is a recent development style in distributed computing, and Enterprise Mobile Service Architecture (EMSA) is a new enterprise architectural style for mobile system integration. This chapter introduces the concepts of EMSC, discusses the opportunities, and addresses mobile constraints and challenges in EMSC. The mobile constraints include aspects relating to mobile hardware, software, networking, and mobility. Many issues such as availability, performance, and security are encountered due to these constraints. To address these challenges in EMSC, the chapter proposes seven architectural views: Enterprise Mobile Service, Enterprise Mobile Service Consumer, Enterprise Mobile Service Data, Enterprise Mobile Service Process, Enterprise Mobile Service Infrastructure, Enterprise Mobile Service Management, and Enterprise Mobile Service Quality. Each is described with principles, design constraints, and emerging technologies. In order to illustrate a practical implementation of EMSA, the chapter presents a major shipping and delivery services enterprise as a case study to describe the integration of Service-driven mobile systems in the enterprise.

Exploring Mobile Service Business Opportunities from a Customer-Centric Perspective

2011 ◽  
pp. 111-133 ◽  
Author(s):  
Minna Pura
Keyword(s):  
Service Management ◽  
Mobile Services ◽  
European Market ◽  
Customer Relationship ◽  
Mobile Service ◽  
Mobile Business ◽  
Theoretical Contribution ◽  
Business Opportunities ◽  
Customer Perspective ◽  
User Centric

Mobile services have evolved into an important business area and many companies in various industries are offering mobile services. However, formal classifications or user-centric categorizations of mobile services are still scarce. This chapter develops a conceptual classification for mobile services that illustrates the characteristics of mobile services and gives indications on how to describe mobile business opportunities and categorize services from a customer-centric perspective. The classification scheme, grounded in previous research, is based on the type of consumption, context, social setting, and customer relationship with the service provider. The explorative classification is illustrated with two case studies of existing mobile services in the European market. The theoretical contribution to service management research involves how to describe mobile services from a customer perspective. Managerially, the classification helps marketers, service developers and stakeholders to evaluate, differentiate, group and market mobile service offerings more effectively.

Exploring Mobile Service Business Opportunities from a Customer-Centric Perspective

2009 ◽  
pp. 2233-2256
Author(s):  
Minna Pura ◽  
Kristina Heinonen
Keyword(s):  
Service Management ◽  
Mobile Services ◽  
European Market ◽  
Customer Relationship ◽  
Mobile Service ◽  
Mobile Business ◽  
Theoretical Contribution ◽  
Business Opportunities ◽  
Customer Perspective ◽  
User Centric

Mobile services have evolved into an important business area and many companies in various industries are offering mobile services. However, formal classifications or user-centric categorizations of mobile services are still scarce. This chapter develops a conceptual classification for mobile services that illustrates the characteristics of mobile services and gives indications on how to describe mobile business opportunities and categorize services from a customer-centric perspective. The classification scheme, grounded in previous research, is based on the type of consumption, context, social setting, and customer relationship with the service provider. The explorative classification is illustrated with two case studies of existing mobile services in the European market. The theoretical contribution to service management research involves how to describe mobile services from a customer perspective. Managerially, the classification helps marketers, service developers, and stakeholders to evaluate, differentiate, group, and market mobile service offerings more effectively.

The Effect of Service Quality on Customers' Satisfaction in Mobile Phone Services in the UAE

2020 ◽  
Vol 8 (1) ◽  
pp. 75-94
Author(s):  
Emad Yusuf Masoud
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Mobile Phone ◽  
Service Providers ◽  
Mobile Service ◽  
Behavioural Difference ◽  
Mobile Industry ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
Network Quality

This study aims to determine the dimensions of mobile service quality and to examine their effect on customer satisfaction in UAE mobile phone service providers while also investigating the behavioural differences between mobile phone customers with prepaid and postpaid subscriptions. A combination of the SERVPERF model has been adopted as the main framework for analyzing service quality. A structured questionnaire instrument was designed for data collection. The present study concentrates on the level of customers’ satisfaction for leading service providers in the UAE mobile industry. Etisalat and Du were chosen for this study. A sample of (452) mobile phone users in Abu Dhabi city was selected at random using convenience-sampling. We found a positive effect of both functional and technical service quality (network quality) on customers’ satisfaction. Functional and technical dimensions were good predictors of customer satisfaction and confirmed the multidimensional nature of service quality. Also, the service quality dimensions; reliability, assurances, and responsiveness are found to be significant predictors of customer satisfaction. Behavioural difference between mobile phone customers is also significant in predicting customer satisfaction for postpaid subscribers. However, only reliability and network quality are significant predictors of customer satisfaction for prepaid subscribers. The model developed in this study provides marketers and researchers with a diagnostic tool to assess service quality from the perspectives of customers to meet the customer’s expectations and ensure customer satisfaction.

ARCHITECTURE OF THE REPAIR AND MAINTENANCE MANAGEMENT SOFTWARE FOR A SERVICE ENTERPRISE

2020 ◽  
Vol 2020 (4) ◽  
pp. 53-59
Author(s):  
Dmitriy Titarev ◽  
Andrey Serikov ◽  
Sergei Krivtsanov
Keyword(s):  
Asset Management ◽  
Software Package ◽  
Service Management ◽  
Research Work ◽  
Maintenance Management ◽  
Management Software ◽  
Advantages And Disadvantages

The paper provides an overview of the architectures for the repair and maintenance management software package for a service enterprise. As part of the research work, asset management (EAM) and service management (ITSM) methodologies were studied. Three different architectures for the designed software package are proposed, their descriptions, advantages and disadvantages are given.

artikel 9 admistrasi layanan khusus

2020 ◽  
Author(s):  
syafriati
Keyword(s):  
Service Management ◽  
School Level ◽  
Effective Management ◽  
Class Inclusion ◽  
Program Monitoring ◽  
Special Services ◽  
Management Processes ◽  
Special Service ◽  
And Performance ◽  
Management Functions

Special services provided by schools to students are generally the same, but different on the process of the management and utilization. Some form of special services in school is the service: councelling, libraries, laboratories, extracurricular, infirmary, cafeteria, cooperatives, OSIS, transport, boarding, acceleration, class inclusion, and apprentice. As a special service management functions include: (1) planning, such as needs analysis and programming of special services; (2) the organization, such as the division of tasks to carry out special service program; (3) in motion, in the form of the settings in the implementation of special services, and (4) control, in the form of program monitoring and performance assessment special services program in school. So that special services should be managed with effective management processes in order to strengthen the management process of education, particularly at the school level.

Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Haisya Hamini
Keyword(s):  
Learning Process ◽  
Teaching And Learning ◽  
School Health ◽  
Service Management ◽  
Educational Goals ◽  
Guidance And Counseling ◽  
School Based ◽  
Special Services ◽  
School Cafeterias

This article describes the administration of special services. The teaching and learning process requires the support of facilities that are not directly used in the classroom. Facilities that do not directly include school libraries, school cooperatives, school health businesses and school cafeterias. Management of special services in schools is effective and efficient School Based Management (SBM). School is one of the facilities that can be used to improve the quality of Indonesia's population. Schools not only have responsibilities and duties to carry out the learning process in developing science and technology, but must maintain and improve students' physical and spiritual health.Special service management in schools is basically defined and organized to facilitate or facilitate learning, and can meet the special needs of students at school. Special services are provided in schools with a view to facilitating the implementation of teaching in the context of achieving educational goals in schools. Special services include guidance and counseling, libraries, laboratories, school health efforts (uks), canteens, school cooperatives, and transportation.

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