Self-Aware Contextual Behavior Analysis for Service Quality Assurance Over Social Networks

Social media allows people to share their ideologue through an efficient channel of communication. The social dialogues carry sentiment in expression regarding a particular social profile, trend, or topic. In our research, we have collected real-time user comments and feedbacks from Twitter portals of two food delivery services. This is followed by the extraction of the most prevalent contexts using natural language analytics. Further, our proposed algorithmic framework is used to generate a signed social network to analyze the product-centric behavioral sentiment. Analysis of sentiment with the fine-grained level about contexts gave a broader view to evaluate and perform contextual predictions. Customer behavior is analyzed, and the outcome is received in terms of positive and negative contexts. The results from our social behavioral model predicted the positive and negative contextual sentiments of customers, which can be further used to help in deciding future strategies and assuring service quality for better customer satisfaction.

Self-Aware Contextual Behavior Analysis for Service Quality Assurance over Social Networks

Social media allows people to share their ideologue through an efficient channel of communication. The social dialogues carry sentiment in expression regarding a particular social profile, trend, or topic. In our research, we have collected real-time user comments and feedbacks from Twitter portals of two food delivery services. This is followed by the extraction of the most prevalent contexts using natural language analytics. Further, our proposed algorithmic framework is used to generate a signed social network to analyze the product-centric behavioral sentiment. Analysis of sentiment with the fine-grained level about contexts gave a broader view to evaluate and perform contextual predictions. Customer behavior is analyzed, and the outcome is received in terms of positive and negative contexts. The results from our social behavioral model predicted the positive and negative contextual sentiments of customers, which can be further used to help in deciding future strategies and assuring service quality for better customer satisfaction.

Professional Commitment and Its Associated Factors among Institutional Delivery Services Providers in Public Health Facilities, In Shone District, Southern Ethiopia

Background: There is paucity of information on level of commitment among health professionals attending delivery service in public health facilities of low-income countries including Ethiopia. Hence, the aim of this study is to assess the level and factors associated with professional commitment among institutional delivery services providers at public health facilities in Shone District, Southern Ethiopia. Methods: A facility-based cross-sectional study design was conducted at primary level public health facilities in Shone District. All health facilities (one primary hospital and 7 health centers) were included in the study. Five hundred three study participants who fulfilled inclusion criteria in proportion to obstetric care providers in each public health facilities were selected by applying simple random sampling method. Self-administered Likert scale type of questionnaire was used. Data were analyzed using SPSS version 20. Bivariate and multivariable logistic regression analyses were done to see the association between dependent and explanatory variables. Results: The magnitude of professional commitment for obstetric care providers working in public health facilities of Shone district was 69.4%. In this study, those who worked at hospital, those who had positive attitude toward organizational commitment, and those who had positive attitude toward personal characteristics were 2.4, 2.3 and 1.76 times more likely committed to profession compared with their counterparts respectively. Conclusion: The professional commitment among institutional delivery service provision was medium as compared to other study finding. All health professional should manage their own personal characteristics to behave in good way to be committed for their profession. Organizational commitment had great influence on professional commitment.

Eye Camp Surgery

Cataract surgery is the most frequently performed operative procedure in the human body.1 In Pakistan, we have very meagre trained Human Resources and equipment.2 At onetime, eye-camp surgery was promoted by the government to tackle the growing burden of cataract-related blindness. As time passed on, we developed public and private health care delivery services. Now we have ample resources to deal with an ever-growing number of cataracts. In the current scenario, eye camp surgery is not justified. But it seems as if government and regulatory bodies have no intentions to focus on this point.

Exploring Purchase Intention using Delivery Services Apps during Covid-19 Pandemic among Malaysian Households

Online services of product delivery apps are more critical than ever. The COVID-19 pandemic has irrevocably altered internet purchasing habits. Customers are getting comfortable using the apps for services to order and do the shopping via their smartphone using the apps. The pandemic has quickened the transition to a more digital world. However, the debate remains as to what elements influence customers' purchase intentions toward using Delivery Services Apps (DSA). This research is therefore carried out to examine the key factors affecting the intention of customers to use delivery services apps among household customers in Malaysia during Covid-19 in 2020 to 2021. The research explored the most significant factors that influence the customer purchase intention on using DSA. There are 4 independent variables which we are focusing on: time factor (TF), price factor (PF), and convenience motivation factor (CMF) and product illustration factor (PIF). From the research, we have found out that convenience motivation factor is the most important exogenous variable that can influence purchase intention directly, sequentially through shopping motivations. The other factors that have a significant impact on a customer's purchase intentions are price factor and time factors. The least important factor that influences a customer’s purchase intention is the product illustrations. The study is carried out by gathering responses from over 167 participants in Malaysia. The objective of the study is to examine the use of online delivery services apps (DSA) to run the businesses efficiently and more effectively in order to attract household customer’s purchase intention. The novelty of this study is by giving the strategies and opportunities to the online business entrepreneurs to enhance and boost their sales by using social media as a platform of online delivery services apps to the community.

Factors Influencing Customer Decisions to Use Online Food Delivery Service during the COVID-19 Pandemic

Despite the popularity of online food delivery systems in the foodservice industry, there have been few studies into customers’ decision-making process to use online food delivery services during the Coronavirus disease (COVID-19) pandemic. This study applied the technology acceptance model (TAM) to examine the factors affecting customers’ intention to use online food delivery services. Results showed (a) the perceived usefulness affects customer’s online food delivery usage directly and indirectly through customer attitude; (b) enjoyment and trust are also key factors determining behavior intention toward customer attitude using online food delivery services; (c) positive relationship between social influence and customer attitude; and (d) a positive relationship between customer attitude and behavior intention in the online food delivery service context. These findings provide theoretical and managerial implications that contribute to the online food delivery service industry.

Online Food Delivery Services Among Young Adults in Depok: Factors Affecting the Frequency of Online Food Ordering and Consumption of High-risk Food

BackgroundThe increasing desire of the community towards fulfilling the practical needs of life is currently accommodated by the rapid development of communication technology in the last five years in Indonesia. One example is the emergence of various food delivery applications. This will affect the pattern of daily food consumption in the community. Therefore, this study determined the personal and socio-environmental factors that influence the frequency of online food ordering (OFO) behavior and also high-risk food consumption through online food delivery services (OFDS) among young adults in Depok City. MethodsThis research was a cross-sectional study conducted with 686 participants of young adults aged 20–39 years that lived in Depok City, West Java Province, Indonesia, for minimal the last six months. They were administered a questionnaire through Alchemer, formerly SurveyGizmo. Descriptive statistics were employed for all variables measured. A T-test and a Chi-square test were conducted to determine the factors influencing the OFO frequency and high-risk food consumption through OFDS. Predictor variables were generated using multi-logistic regression models. The predictor for the frequency of OFO behavior was satisfaction toward OFDS (ß = 3.3; CI: 2.4–4.7; p-value = 0.000), while those for high-risk food consumption were personal and socio-environmental factors (ß = 1.8; CI: 1.3–2.5; p-value = 0.001 and ß = 1.7; CI: 1.2–2.4; p-value = 0.001, respectively).ResultsThe personal and socio-environmental factors related to the frequency of OFO behavior were attitudes toward risk, benefit, barriers, features of OFDS, satisfaction with OFDS, socio-environmental influence, perception about OFDS, and online food preference. Furthermore, the factors associated with high-risk food consumption through OFDS were attitudes toward benefit, features, satisfaction with OFDS, socio-environmental influence, perception about OFDS, online food preference, and knowledge of OFDS. ConclusionsSatisfaction, social environment, and food preference play essential roles in OFDS. The findings demonstrated the urgency of conducting further studies to elaborate on the association of OFDS with non-communicable diseases.