The Role of Leader Morality in the Interaction Effect of Procedural Justice and Outcome Favorability

2009 ◽  
Vol 39 (7) ◽  
pp. 1536-1561 ◽  
Author(s):  
Xiao-Wan Lin ◽  
Hong-Sheng Che ◽  
Kwok Leung
Keyword(s):  
Procedural Justice ◽  
Interaction Effect ◽  
Outcome Favorability

Do the Compensatory Effects of Outcome and Procedure on Policy Acceptance Depend on Trust in Authority?

2015 ◽  
Vol 43 (9) ◽  
pp. 1429-1440 ◽  
Author(s):  
Xuan-Na Wu ◽  
Xue Wu
Keyword(s):  
Public Policy ◽  
Procedural Justice ◽  
Public Administration ◽  
Interaction Effect ◽  
Chinese University ◽  
Outcome Favorability ◽  
Negative Effect ◽  
Fair Procedure ◽  
Practical Implications ◽  
Policy Setting

Previous researchers have shown that procedural justice and outcome favorability interact to influence people's beliefs and behaviors. When an outcome is unfavorable, people tend to respond more positively to policies with fair procedures. We conducted 2 studies to explore the influence of trust in authority on process-by-outcome interaction in public administration in China. In each study, there was a different public policy setting, and different designs and participants (i.e., a scenario tested with Chinese university students in Study 1 and a survey conducted with residents of a city in China in Study 2). The convergent results showed that the interaction between procedural justice and outcome favorability was moderated by trust in authority. When the level of trust was high, the interaction effect was significant, and a fair procedure attenuated the negative effect of an unfavorable outcome. However, when there was little trust, the interaction was absent. Theoretical and practical implications are discussed.

When Does Voice Have to be More Than Only Listening? Procedural Justice Effects as a Function of Confident Leadership

2010 ◽  
Vol 9 (2) ◽  
pp. 69-78 ◽  
Author(s):  
David De Cremer ◽  
Maarten Wubben
Keyword(s):  
Procedural Justice ◽  
Interaction Effect ◽  
Laboratory Experiments ◽  
Negative Emotions

The present research examined how voice procedures and leader confidence affect participants’ negative emotions and willingness to withdraw. It was predicted that receiving voice would be valued out of instrumental concerns, but only when the enacting leader was high in confidence. Two laboratory experiments indeed showed an interaction between type of voice (pre-decisional vs. post-decisional) and leader’s confidence (low vs. high) on participants’ negative emotions and willingness to withdraw. In particular, post-decision voice only led to more negative responses than did pre-decision voice when the enacting leader was high in confidence. Negative emotions mediated this interaction effect of type of voice on willingness to withdraw. Implications for integrating the leadership and procedural justice literatures are discussed.

Role of Dispositional Uncertainty in Employees' Responses to Procedural Justice

2006 ◽  
Author(s):  
Chris A. Henle ◽  
Bennett J. Tepper ◽  
Robert A. Giacalone
Keyword(s):  
Procedural Justice

Mitigating Burnout Through Organizational Justice: Customer Support Workers’ Experiences of Customer Injustice and Emotional Labor

2021 ◽  
pp. 089331892110120
Author(s):  
Heewon Kim ◽  
Rebecca B. Leach
Keyword(s):  
Procedural Justice ◽  
Customer Service ◽  
Emotional Labor ◽  
Call Center ◽  
Service Industries ◽  
Interpersonal Justice ◽  
Negatively Associated ◽  
Customer Support ◽  
Decision Making Processes

Employee burnout is a critical organizational concern that can be prevalent among customer support workers whose day-to-day tasks inherently include emotional labor. This study examines emotional labor and burnout among call center workers in customer service industries, specifically focusing on the influences of injustices from customers and supervisors. The findings demonstrate that: (a) customer injustice was associated with an increase in emotional labor, which in turn exacerbated customer support workers’ disengagement and exhaustion; (b) interpersonal justice perceived in the interactions with supervisors was negatively associated with disengagement; and (c) procedural justice perceived in supervisors’ decision-making processes was also negatively associated with disengagement. The findings indicate the mitigating role of interpersonal and procedural justice in reducing burnout among customer support workers.

The Role of AI Attribution Knowledge in the Evaluation of Artwork

2021 ◽  
pp. 027623742199469
Author(s):  
Harsha Gangadharbatla
Keyword(s):  
Interaction Effect ◽  
Purchase Intentions ◽  
Abstract Art ◽  
Survey Experiments ◽  
People’S Attitudes

Artwork is increasingly being created by machines through algorithms with little or no input from humans. Yet, very little is known about people’s attitudes and evaluations of artwork generated by machines. The current study investigates (a) whether individuals are able to accurately differentiate human-made artwork from AI-generated artwork and (b) the role of attribution knowledge (i.e., information about who created the content) in their evaluation and reception of artwork. Data was collected using an Amazon Turk sample from two survey experiments designed on Qualtrics. Findings suggest that individuals are unable to accurately identify AI-generated artwork and they are likely to associate representational art to humans and abstract art to machines. There is also an interaction effect between attribution knowledge and the type of artwork (representational vs. abstract) on purchase intentions and evaluations of artworks.

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