The role of digital technologies in open innovation processes: an exploratory multiple case study analysis

2018 ◽  
Vol 50 (1) ◽  
pp. 136-160 ◽  
Author(s):  
Andrea Urbinati ◽  
Davide Chiaroni ◽  
Vittorio Chiesa ◽  
Federico Frattini
Keyword(s):  
Open Innovation ◽  
Digital Technologies ◽  
Multiple Case Study ◽  
Study Analysis ◽  
Case Study Analysis ◽  
Multiple Case ◽  
Innovation Processes

scholarly journals Tensions and Dilemmas in Crisis Governance: Responding to Citizen Volunteers

2019 ◽  
Vol 51 (7) ◽  
pp. 1171-1195 ◽  
Author(s):  
Arjen Schmidt
Keyword(s):  
Multiple Case Study ◽  
First Aid ◽  
Refugee Crisis ◽  
Study Analysis ◽  
Case Study Analysis ◽  
Crisis Situation ◽  
Multiple Case

In the aftermath of a crisis situation, citizen volunteers play an important role by providing first aid and immediate relief. Little is known about how response organizations are successful in governing citizen volunteers. I propose that, due to the spontaneous and emergent nature of convergence by citizen volunteers on disaster sites, it matters how response organizations resolve governance dilemmas when engaging with citizen volunteers. I theorize that specific responses to governance dilemmas likely lead to successful governance outcomes. To illustrate the argument, I have conducted a multiple case study analysis of the Dutch response to the 2015-2016 refugee crisis.

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