scholarly journals A research on CRM systems in the Czech Republic

2008 ◽  
Vol 56 (3) ◽  
pp. 29-34 ◽  
Author(s):  
František Dařena
Keyword(s):  
Czech Republic ◽  
Customer Satisfaction ◽  
Information And Communication Technologies ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Communication Technologies ◽  
Customer Relationship ◽  
The Czech Republic ◽  
Factors Influencing ◽  
Information And Communication

Customer Relationship Management (CRM) is seen as a holistic framework for interaction of organizations with their customers. It is focused on gaining customers’ loyalty through providing the value positively perceived by the customers and usually incorporates information and communication technologies in the form of CRM systems. The paper discusses various aspects of CRM phi­lo­so­phy and utilization of information and communication technologies in relation to CRM. A survey that was conducted among three hundred organizations in the Czech Republic (among them some major companies, such as ČEZ, T-Mobile, Česká spořitelna and others). The objective of the survey was to discover the scope and level of using CRM systems, factors influencing decisions about CRM, understanding the CRM concept, evaluating CRM benefits, issues related to implementation and ot­hers. Organizations mostly perceive CRM as a profitable approach although they do not see it as a global philosophy but rather as a set of separated tools. The most relevant argument for CRM implementation include better contact management, better understanding the customers, higher number of retained customers, longer relationships with customers and higher customer satisfaction.

E-Banking Technologies

2010 ◽  
pp. 30-55
Author(s):  
Mahmood Shah ◽  
Steve Clarke
Keyword(s):  
Information And Communication Technologies ◽  
Customer Relationship Management ◽  
Financial Services ◽  
Relationship Management ◽  
Communication Technologies ◽  
Error Rates ◽  
Customer Relationship ◽  
Payment Systems ◽  
Information And Communication

E-banking relies heavily on information and communication technologies (ICT) to achieve its promise of 24 hours availability, low error rates, and quicker delivery of financial services. When considering e-banking, bank websites usually come to mind first, but e-banking requires much more than just a good website. It needs back end applications such as account systems, support applications such as Customer Relationship Management (CRM systems), communication technologies to link e-banking to the payment systems such as LINK, and middleware to integrate all these often different type of systems. This chapter is an overview of most common technologies in use to support e-banking.

Can Information and Communication Technologies Improve the Performance of Microfinance Programs?

2010 ◽  
pp. 165-184 ◽  
Author(s):  
Fredj Jawadi ◽  
Nabila Jawadi ◽  
Ydriss Ziane
Keyword(s):  
Risk Management ◽  
Information And Communication Technologies ◽  
Customer Relationship Management ◽  
Financial Services ◽  
Relationship Management ◽  
Empirical Support ◽  
Communication Technologies ◽  
Customer Relationship ◽  
Ict Use ◽  
Information And Communication

Given the important role played by microfinance institutions (MFIs), a growing number of studies have been recorded in this field. More specifically, researchers and practitioners are interested in factors that influence their performance in order to enhance the way they function and to ensure their sustainability. One of these factors concerns the use of information and communication technologies (ICT) in MFI programs. Despite the relevance of the topic, few studies have looked at the links between ICT use and the enhancement of MFI performance. In addition, ICT use in developing and emerging financial markets is also under studied. The purpose of this chapter is to fill this gap in the literature and to analyse how ICT can influence MFI performance. In this regard, three aspects of MFI performance are studied: efficiency, risk management and customer relationship management. The results of the survey conducted with MFI professionals in developing and emerging countries show that the implementation of ICTs enables MFIs to significantly improve their microfinance services, while enhancing work efficiency and customer relationship management in the same way as in other branches of financial services in general. However, our results give no empirical support to the contribution of ICTs in risk management or risk reduction.

Can Information and Communication Technologies Improve the Performance of Microfinance Programs?

2012 ◽  
pp. 14-30 ◽  
Author(s):  
Fredj Jawadi ◽  
Nabila Jawadi ◽  
Ydriss Ziane
Keyword(s):  
Risk Management ◽  
Information And Communication Technologies ◽  
Customer Relationship Management ◽  
Financial Services ◽  
Relationship Management ◽  
Empirical Support ◽  
Communication Technologies ◽  
Customer Relationship ◽  
Ict Use ◽  
Information And Communication

Given the important role played by microfinance institutions (MFIs), a growing number of studies have been recorded in this field. More specifically, researchers and practitioners are interested in factors that influence their performance in order to enhance the way they function and to ensure their sustainability. One of these factors concerns the use of information and communication technologies (ICT) in MFI programs. Despite the relevance of the topic, few studies have looked at the links between ICT use and the enhancement of MFI performance. In addition, ICT use in developing and emerging financial markets is also under studied. The purpose of this chapter is to fill this gap in the literature and to analyse how ICT can influence MFI performance. In this regard, three aspects of MFI performance are studied: efficiency, risk management and customer relationship management. The results of the survey conducted with MFI professionals in developing and emerging countries show that the implementation of ICTs enables MFIs to significantly improve their microfinance services, while enhancing work efficiency and customer relationship management in the same way as in other branches of financial services in general. However, our results give no empirical support to the contribution of ICTs in risk management or risk reduction.

scholarly journals ICT in agrarian sector of the CR

2012 ◽  
Vol 49 (No. 11) ◽  
pp. 540-542
Author(s):  
J. Vaněk ◽  
J. Jarolímek
Keyword(s):  
Czech Republic ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
The Internet ◽  
Real Situation ◽  
The Czech Republic ◽  
Agrarian Sector ◽  
Key Factor ◽  
Information And Communication ◽  
The University

The fact that the development of information and communication technologies (ICT) is a key factor of development of individuals, regions, sectors and whole countries is well known at the beginning of the 21st century. The real situation of ICT utilization is very different in particular sections and it fails to reach standards that we would expect. The sphere of the agrarian sector of the Czech Republic is a very good example. The Information and Consulting Centre FEM at the University of Agriculture in Prague (IPC) has been participating on research of the utilization ICT in agriculture for three years. According to the latest data from July 2002, 55% of agrarian enterprises are connected to the Internet, which is much less than in other sectors.

Introduction to Banking Technology and Management

2008 ◽  
pp. 1-15
Author(s):  
Vadlamani Ravi
Keyword(s):  
Data Mining ◽  
Risk Management ◽  
Computer Science ◽  
Information And Communication Technologies ◽  
Science Communication ◽  
Banking Industry ◽  
Relationship Management ◽  
Communication Technologies ◽  
Customer Relationship ◽  
Information And Communication

This chapter introduces banking technology as a confluence of several disparate disciplines such as Finance (including risk management), Information technology, Computer Science, Communication technology and marketing science. It presents the evolution of banking, the tremendous influence of information and communication technologies on banking and its products, the quintessential role played by computer science in fulfilling banks’ marketing objective of servicing customers better at a less cost and thereby reap more profits. It also highlights the use of advanced statistics and computer science to measure, mitigate and manage various risks associated with banks’ business with its customers and other banks. The growing influence of customer relationship management and data mining in tackling various marketing related problems and fraud detection problems in banking industry is well documented. The chapter concludes by saying that the banking technology discipline is all set for rapid growth in future.

scholarly journals EVALUATION OF ePARTICIPATION SERVICES ON CZECH MUNICIPAL WEBSITES

2020 ◽  
Vol 8 (1) ◽  
pp. 19-33
Author(s):  
Eva Ardielli
Keyword(s):  
Czech Republic ◽  
Information And Communication Technologies ◽  
Smart Cities ◽  
Local Level ◽  
Communication Technologies ◽  
Rapid Expansion ◽  
The Czech Republic ◽  
Information And Communication ◽  
Digital Governance ◽  
Improve Access

Rapid expansion of eParticipation as a tool of engagement and strengthened cooperation between governments and citizens is a contemporary trend worldwide. The objective is to improve access to information and public services as well as to promote participation in policy-making by usage of Information and Communication Technologies. eParticipation is also considered as a necessary component or a prerequisite of eDemocracy. The paper is focused on the issue of eParticipation and its application on local level of government in the Czech Republic. The aim of the research is to evaluate the offer and availability of eParticipation services provided on the municipal websites by the municipalities with extended powers in Moravian-Silesian Region. The methodology and structure of the criteria for assessing the level of eParticipation services in the presented research was designed on the basis of the Digital Governance in Municipalities Worldwide methodology. The data were obtained from author`s own investigation on the municipal websites. The data analysis was supplemented by cluster analysis. On the basis of the results of cluster analyses, the municipalities were divided according to their success in the selected criteria. The results of the research point out the insufficient offer of eParticipation services on municipal websites and on the poor options of citizen´s eParticipation at the local level of government in the Moravian-Silesian Region. Similar results may be expected across the Czech Republic. The results of this research are particularly relevant to the municipal authorities of the selected region and local government to indicate the weaknesses of online opportunities for society. At present, the topic of participation at the local level is very important as it contributes to the implementation of the concept of Smart Cities. This research emphasizes that the offer and availability of eParticipation services for citizens needs to be expanded. It is very useful and comfortable to use current technological possibilities and offer participation services online.

Introduction to Modern Banking Technology and Management

2010 ◽  
pp. 132-148 ◽  
Author(s):  
Vadlamani Ravi
Keyword(s):  
Data Mining ◽  
Computer Science ◽  
Information And Communication Technologies ◽  
Science Communication ◽  
Banking Industry ◽  
Relationship Management ◽  
Communication Technologies ◽  
Internet Banking ◽  
Customer Relationship ◽  
Information And Communication

This chapter introduces Banking Technology as a confluence of several disparate disciplines such as Finance (including risk management), Information technology, Computer Science, Communication technology and marketing science. It presents the evolution of banking, the tremendous influence of information and communication technologies on banking and its products, the quintessential role played by computer science in fulfilling banks’ marketing objective of servicing customers better at a less cost and thereby reap more profits. It also highlights the use of advanced statistics and computer science to measure, mitigate and manage various risks associated with banks’ business with its customers and other banks. The growing influence of customer relationship management and data mining in tackling various marketing related problems and fraud detection problems in banking industry is well documented. Of particular significance is the set of latest trends this chapter presents in terms of biometric ATMs, RFID enabled bank notes, Antiphishing techniques that make Internet banking secure and the applications of Web 2.0 in banking. The chapter concludes by predicting that the Banking Technology discipline is all set for rapid growth in future.

scholarly journals Research and development in the field of Artificial Intelligence in EU framework programmes

Ergo ◽  
2019 ◽  
Vol 14 (2) ◽  
pp. 1-14
Author(s):  
Zdeněk Kučera ◽  
Tomáš Vondrák ◽  
Odřej Pecha
Keyword(s):  
Czech Republic ◽  
Information And Communication Technologies ◽  
Financial Support ◽  
Communication Technologies ◽  
Business Enterprise ◽  
The Czech Republic ◽  
Horizon 2020 ◽  
Societal Challenges ◽  
University Of Technology ◽  
Information And Communication

Abstract The aim of this contribution is to evaluate the cooperation of the European countries in projects related to the AI in the 7th Framework Programme (FP7) and in the current Horizon 2020 Programme. The analysis is based on the information obtained from European Commission database eCORDA (External COmmon Research DAtawarehouse). Dynamic scientometric maps were constructed to describe in more detail the collaboration of European subjects in the EC funded AI research. Within the FP7, 1223 projects in the AI field received roughly 2,8 billion €. In the current H2020 programme the EC has already provided 2,1 billion € for 1081 projects in AI. In the FP7, higher education institutions dominated in both the number of awarded project and the received financial support. In the H2020 programme, a profound shift favouring business enterprise sector occurred. Approximately one third of AI projects in the FP7 was in the thematic area Information and Communication Technologies. In the H2020 programme the EC extended the support further to other thematic areas including global societal challenges especially in the field of transport and security. The extent of the involvement of the member countries varies extensively. The countries above average participating in the AI projects are Germany, Italy, Austria, Spain, Portugal, and Slovenia. The Czech Republic falls in the group of less participating countries. The Czech Republic also exhibits a smaller increase of the participation between RP7 and H2020. Universities involved in approximately two thirds of AI project have dominated in the Czech participation in the FP7. In the H2020 program their share in the AI project decreased by approximately 10 percent points. On the other side, their share of financial support was conserved. The most participating universities were the Czech Technical University Prague (24 projects, and 30% share of the EC contribution for the Czech AI projects) and the Brno University of Technology (14 projects, and 12,4% financial share). In the business enterprise sector Honeywell International s. r. o. attained the highest participation. The Czech subjects collaborate most frequently with German, British, Italian and French research teams.

scholarly journals Teleworking in small and medium enterprises (SMEs) before the onset of coronavirus crisis in the Czech Republic

2020 ◽  
Vol 25 (2) ◽  
pp. 151-164
Author(s):  
Jaroslav Vrchota ◽  
Monika Maříková ◽  
Petr Řehoř
Keyword(s):  
Czech Republic ◽  
Information And Communication Technologies ◽  
Small And Medium Enterprises ◽  
Communication Technologies ◽  
Work And Family ◽  
The Czech Republic ◽  
New Information ◽  
Information And Communication ◽  
Medium Enterprises ◽  
Short Time

Due to the new information and communication technologies, it is now possible to disconnect work from space and time and to take advantage of new ways of organizing work. One of the options is teleworking (TW), currently being implemented throughout Europe due to the condition created by the coronavirus pandemic. The aim of the paper is twofold: (i) to analyse a range of factors (size of the enterprise; foreign owner; written strategy; project-driven enterprise; disabilities; work-life balance; benefits, lack of workers, illness, lower cost, relax at work and comfort; renting space, IT level) influencing the duration of TW implementation in the small and medium-sized enterprises (SMEs) and (ii) to better define the differences between the SMEs where TW was introduced in a short time, and those introducing it over a longer period. Out of the total of 31 factors, six factors have been proved to have a different impact on the duration of TW implementation (TW implementation due to higher efficiency; monitoring is performed only according to the results; the managers see the disadvantage of TW in its possible misuse; the enterprises use internal TW regulations; the managers see the main advantage as higher operational flexibility; the introduction of TW, due to the balance of work and family life). All together, 44,000 SMEs in the Czech Republic were invited into the research. The data were collected from 1,018 enterprises, with 60% of the enterprises using TW actively; on average, these enterprises have been using it for seven years.

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