Strategic Alignment, Planning and Operations in the Supply Chain: A Case Study

Author(s):  
Nikhil S. Gurjar ◽  
S. D. Jog

The present work is a case study conducted on the Indian operations of a leading white goods manufacturer in the world, with a focus on the alignment and planning of the primary movements in the distribution resource planning cycle/manufacturing cycle. The present system at the company is analyzed for the three components viz. supply chain design, supply chain planning and supply chain operations. The characterization of the present system is based on high-implied demand uncertainties, high forecast errors, provisions for mixed order matching, seasonality of demands, end of month peak characterization and the irregular flow of information. The initial analysis is based on a simple queuing model that incorporates the theory of constraints to evaluate the criticality of the information flow in the system. This model is then extended to incorporate other parameters required in the strategic alignment of the system with the corporate objectives. The current initiatives in the company are then developed further into a strategic plan that incorporates considerations of new product launches, decreasing product life cycles, fragmentation of supply chain ownership, globalization and other difficulties in execution.

2012 ◽  
pp. 581-600
Author(s):  
Jan van den Berg ◽  
Guido van Heck ◽  
Mohsen Davarynejad ◽  
Ron van Duin

Enterprise Resource Planning systems have been introduced to support the efficient and effective execution of business processes. In practice, this may not fully succeed. This also holds in particular for inventory management (IM), which forms a part of supply chain management. Within this research, by analyzing the IM business process theoretically, eleven potential benefits are indicated. Next, by using a Business Intelligence approach, key performance indicators (KPIs) are selected to measure the performance of IM sub-processes. Integration of these approaches yields an IM performance decision support framework that can be used to obtain a generic, coherent picture of the fundamental IM processes in an organization. In addition, by tracking and analyzing KPI measurements, adequate decisions can be prepared towards the improvement of the operational IM performance. The proposed framework is validated using experts’ opinions and a comparative case study. The experts’ comments yielded a list of top-10 KPIs, based on the measurements of which a set of quick wins can be determined. The case study results show that some of the identified potential benefits are also observed in practice. Future research may reveal that comparable performance improvements are possible in other IM environments (and even in other supply chain domains) based on similar decision support frameworks.


2020 ◽  
Vol 10 (2) ◽  
pp. 231-260
Author(s):  
Ioanna Falagara Sigala ◽  
William J. Kettinger ◽  
Tina Wakolbinger

PurposeThe purpose of this study is to explore what design principles need to be considered in Enterprise Resource Planning (ERP) systems for humanitarian organizations (HOs) to enable agile, adaptive and aligned (Triple-A) humanitarian supply chain capabilities and digitize humanitarian operations.Design/methodology/approachThis study follows an embedded case study approach with a humanitarian medical relief organization, Médecins Sans Frontières (MSF), which engaged in a multiyear ERP design at its humanitarian field missions.FindingsThis research shows that ERP systems for humanitarian organizations should be designed as unique systems addressing humanitarian organizations' challenges and unique missions, their value generation processes, and resource base in an effort to improve organizational performance. This study presents 12 general design principles that are unique for humanitarian organizations. These design principles provide a high-level structure of guidance under which specific requirements can be further defined and engineered to achieve success.Research limitations/implicationsThe results of this study are based on a single case study limiting generalizability. However, the case study was analyzed and presented as an embedded case study with five autonomous subunits using different business processes and following different adoption and implementation approaches. Therefore, the findings are derived based on considerable variance reflective of humanitarian organizations beyond MSF.Practical implicationsThis study recognizes that HOs have unique routines that standard commercial ERP packages do not address easily at the field level. The primary contribution of this research is a set of design principles that consider these unique routines and guide ERP development in practice. National and international HOs that are planning to implement information systems, private companies that are trading partners of HOs as well as vendors of ERP systems that are looking for new opportunities would all benefit from this research.Originality/valueThis study fills the gap in the humanitarian literature regarding the design of ERP systems for humanitarian organizations that enable Triple–A supply chain capabilities and it advances the knowledge of the challenges of ERP design by HOs in the context of humanitarian operations.


Author(s):  
Rubén Medina-Serrano ◽  
Reyes Gonzalez ◽  
Jose Gasco ◽  
Juan Llopis

Purpose The purpose of this paper is to explore sustainability and collaboration in supply chain (SC) management designs and to develop a sustainable supply chain design (SCD) model. Design/methodology/approach First, a literature review of the principal theories and SC management approaches is discussed. Second, the development of a sustainable SCD model is described and explained. Third, the results and the operationalization of the model, which incorporates sustainable procurement elements based on the results of interviews from a case study, are outlined. Findings A framework is proposed to provide managers, practitioners and academics with a practical solution to make sustainable SC decisions in a more structured and consistent manner. Originality/value The paper presents a currently discussed problem about the design of differentiated supply chains to avoid or offset the effects of allocation issues in the electronic marketplace. Although past literature reviews provide valuable results, they were based upon the assessment of supply chain decisions failing to consider the sustainable corporate social responsibility and the interaction criteria. The findings from this study highlight the importance of addressing supply chain decisions in a structured manner and prioritize the development of dynamic capabilities to improve the firm’s ability to reconfigure internal and external competences to address rapidly changing environments and reinforce a collaborative SC management system with third parties.


2020 ◽  
Vol 295 (1) ◽  
pp. 257-284 ◽  
Author(s):  
D. G. Mogale ◽  
Sri Krishna Kumar ◽  
Manoj Kumar Tiwari

2020 ◽  
Vol 40 (11) ◽  
pp. 1685-1693
Author(s):  
Zahra Seyedghorban ◽  
Danny Samson ◽  
Hossein Tahernejad

PurposeThis research aims at investigating the common practical problem of how procurement can be transformed from tactical and administrative to becoming an organizational strategic partner and indeed a competitive weapon, using modern technologies in particular. We investigated how procurement can be reinvented, from being digitized to digitalized to digitally integrated, ultimately contributing in business terms beyond supply chain effectiveness but also to profit generation.Design/methodology/approachA case study approach was designed to investigate three firms, each at very different stages of digital maturity in procurement. Interviews with managers, investigation of processes and documentary materials and in-depth follow-up discussions were conducted.FindingsThe iterative digitalization transformation discovered encompasses complexities rooted in organizational structure, supply chain design and the management of the technology for employees' uptake. There are both operations and strategy implications as a result. This initial research phase led to mapping a model of digital maturity as well as identifying its underlying constructs.Originality/valueThis research discovered that the implementation of digital technologies can lead the procurement function of the supply chain to completely grow out of its administrative and clerical shell into a strategic, consultative, value-adding and potentially revenue-generating function, thereby contributing to the well-being of not only the supply chain but also the entire organization.


2015 ◽  
Vol 20 (3) ◽  
pp. 341-352 ◽  
Author(s):  
Gary Graham ◽  
Rashid Mehmood ◽  
Eve Coles

Purpose – The purpose of this technical viewpoint is to provide a commentary of how we went about using logistics prototyping as a method to engage citizens, science fiction (SF) writers and small- to medium- sized enterprises (SME’s). Six urban logistic prototypes built on the themes of future cities, community resilience and urban supply chain management (SCM) are summarized, together with details of the data collection procedure and the methodological challenges encountered. Our investigation aimed to explore the potential of logistics prototyping to develop “user-driven” and “SME” approaches to future city design and urban supply chain decision-making. Design/methodology/approach – This Boston field experiment was a case study investigation conducted between May and August 2013. Qualitative data was collected using a “mixed-method” approach combining together focus groups (MIT faculty), scenarios, prototyping workshops, interviews and document analysis. These story-creators could use the prototype method as a way of testing their hypotheses, theories and constrained speculations with regard to specified future city and urban supply chain scenarios. Findings – This viewpoint suggests that the prototyping method allows for unique individual perspectives on future city planning and urban supply chain design. This work also attempts to demonstrate that prototyping can create sufficiently cogent environments for future city and urban SCM theories to be both detected and analysed therein. Although this is an experimental field of the SCM theory building, more conventional theories could also be “tested” in the same manner. Research limitations/implications – By embedding logistics prototyping within a mixed method approach, we might be criticized as constraining its capability to map out the future – that its potential to be flexible and imaginative are held back by the equal weighting given to the more conventional component. In basing our case study within one city then this might be seen as limiting the complexity of the empirical context – however, the situation within different cities is inherently complex. Case studies also attract criticism on the grounds of not being representative; in this situation, they might be criticized as imperfect indicators of what transpires in other situations. However, this technical viewpoint suggests that in spite of its limitations, prototyping facilitates an imaginative and creative approach to theory generation and concept building. Practical implications – The methodology allows everyday citizens and SME’s to develop user-driven foresight and planning scenarios with city strategists’ and urban logistic designers. It facilitates much broader stakeholder involvement in city and urban supply chain policymaking, than current “quantitative” approaches. Social implications – Logistics fiction prototyping provides a democratic approach to future city planning and urban supply chain design. It involves collectively imagining socio-technical futures and second-order sociological effects through the writing of SF narratives or building “design fictions”. Originality/value – Decision-making in future cities and urban SCM is often a notable challenge, balancing the varying needs and claims of multiple stakeholders, while negotiating an acceptable trade-off between their competing claims. Engagement with stakeholders and active encouragement of stakeholder participation in the supply chain aspects of future cities is increasingly a feature of twenty-first century social decision-making. This viewpoint suggests that the prototyping method allows for unique individual perspectives on future city planning and urban supply chain design. This work also attempts to demonstrate that prototyping can create sufficiently cogent environments for future city and the urban SCM theories to be both detected and analysed therein. Although this is an experimental field of SCM theory building, more conventional theories could also be “tested” in the same manner.


2013 ◽  
Vol 9 (2) ◽  
pp. 106-124 ◽  
Author(s):  
Shereen Mekawie ◽  
Ahmed Elragal

Organizations rely on various types of information systems (IS) to manage day-to-day business and make decisions such as enterprise resource planning (ERP) and supply chain management (SCM) systems. Organizations rely on ERP systems to replace their legacy systems, integrate core business processes and to help adding value and increasing visibility. Additionally, SCM systems help organizations to enhance relationships with supply chain members. It is essential for organizations to measure their business performance by taking into consideration intra-organizational and inter-organizational indicators. Therefore, the integration between ERP and SCM systems is a key to enable more business performance; that were otherwise hidden. Accordingly, the motive for this paper is to study the influence of ERP-SCM integration on enabling more business performance measures. For this reason, a business performance measures framework was constructed and then tested on two organizations using multi-case study qualitative research approach. Analysis results indicated that integrating ERP and SCM systems would render more performance measures and hence enable better and wider-scope evaluation. Consequently, managers are more informed and accordingly are able to make high quality decisions.


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