Trampoline Enclosure Safety Engineering Analysis

2006 ◽  
Author(s):  
Dennis B. Brickman
Keyword(s):  
Literature Review ◽  
Customer Service ◽  
Service Providers ◽  
Design Evaluation ◽  
Safety Engineering ◽  
Engineering Analysis ◽  
Design Alternatives ◽  
Accident Statistics

An 18 month old boy died when he became entrapped in a gap formed between the bottom of a trampoline net safety enclosure and the top of the trampoline structure. Accident statistics survey, safety literature review, standards research, and alternative trampoline safety enclosure design evaluation are approaches utilized in the safety engineering analysis. The primary goal of this investigation is to make trampoline enclosure designers, retailers, customer service providers, and users more aware of the entrapment and strangulation dangers and to identify design alternatives to prevent similar injuries from occurring.

Children’s Outerwear Drawstrings and Sliding Board Safety Analysis

2001 ◽  
Author(s):  
Dennis B. Brickman
Keyword(s):  
Literature Review ◽  
Safety Analysis ◽  
Accident Reconstruction ◽  
Design Alternatives ◽  
Accident Statistics

Abstract A two year old child strangled to death when the drawstrings of her jacket became lodged in a catch point hazard at the top of a residential sliding board. Approaches utilized in the safety analysis include accident reconstruction, safety literature review, standards research, an accident statistics survey, and an evaluation of alternative jacket and sliding board designs. Results of the analysis indicate there are technically and economically feasible design alternatives which prevent the child strangulation hazard associated with the jacket drawstrings and sliding board.

Jacket Elastic Drawstring Toggle Safety Analysis

2008 ◽  
Author(s):  
Dennis B. Brickman
Keyword(s):  
Literature Review ◽  
Safety Analysis ◽  
Accident Prevention ◽  
Utility Analysis ◽  
Analysis And Evaluation ◽  
Design Alternatives ◽  
Accident Statistics

This paper addresses the eye impact hazard associated with a jacket elastic drawstring toggle which temporarily catches on an object and then releases. Approaches utilized in this safety analysis include an accident statistics survey, literature review, risk-utility analysis, and evaluation of alternative jacket drawstring technology. A variety of drawstring design alternatives are explored for accident prevention while achieving jacket function and aesthetic goals.

Snap-Lock Beads Danger Analysis

1999 ◽  
Author(s):  
Dennis B. Brickman
Keyword(s):  
Literature Review ◽  
Medical Literature ◽  
Design Alternatives ◽  
Survey And Evaluation ◽  
Accident Statistics

Abstract A tragic accident occurred when a 16 month old child fell face down and an oblong plastic toy snap-lock bead lodged in his throat obstructing his airway. Approaches utilized in the danger analysis include safety and medical literature review, codes and standards research, accident statistics survey, and evaluation of alternative snap-lock beads designs. Results of the danger analysis indicate that there are technically and economically feasible design alternatives which prevent the snap-lock beads from blocking the user’s airway.

Dinette Chair Tip Over Danger Analysis

2006 ◽  
Author(s):  
Dennis B. Brickman
Keyword(s):  
Spinal Cord ◽  
Literature Review ◽  
Accident Reconstruction ◽  
Safety Standards ◽  
Design Alternatives ◽  
Dining Room ◽  
Survey And Evaluation ◽  
Accident Statistics

A three year old boy died when a dining room chair he was sitting on fell backward, triggering bleeding along his spinal cord. Approaches utilized in the danger analysis include: accident reconstruction, safety literature review, safety standards research and testing, accident statistics survey, and evaluation of alternative dinette chair designs. The primary goal of this investigation is to make dinette chair designers, retailers, and users more aware of the tip over danger and to identify design alternatives to help reduce the number of these types of injuries.

scholarly journals Cash Flow Bullwhip—Literature Review and Research Perspectives

Logistics ◽  
2021 ◽  
Vol 5 (1) ◽  
pp. 8
Author(s):  
Hicham Lamzaouek ◽  
Hicham Drissi ◽  
Naima El Haoud
Keyword(s):  
Literature Review ◽  
Customer Service ◽  
Cash Flow ◽  
State Of The Art ◽  
Research Work ◽  
Bullwhip Effect ◽  
Research Perspectives ◽  
Financial Perspective ◽  
The Impact ◽  
Exhaustive List

The bullwhip effect is a pervasive phenomenon in all supply chains causing excessive inventory, delivery delays, deterioration of customer service, and high costs. Some researchers have studied this phenomenon from a financial perspective by shedding light on the phenomenon of cash flow bullwhip (CFB). The objective of this article is to provide the state of the art in relation to research work on CFB. Our ambition is not to make an exhaustive list, but to synthesize the main contributions, to enable us to identify other interesting research perspectives. In this regard, certain lines of research remain insufficiently explored, such as the role that supply chain digitization could play in controlling CFB, the impact of CFB on the profitability of companies, or the impacts of the omnichannel commerce on CFB.

scholarly journals The influence of bank employees on bank customer relationship management

2007 ◽  
Vol 7 (1) ◽  
Author(s):  
C. Rootman ◽  
M. Tait ◽  
J Bosch
Keyword(s):  
South Africa ◽  
South African ◽  
Customer Service ◽  
Customer Relationship Management ◽  
Service Providers ◽  
Relationship Management ◽  
Primary Objective ◽  
Customer Relationship ◽  
Positive Attitudes ◽  
Bank Employees

Purpose: Despite extensive research in services marketing, much is still unknown to specific service providers on the influence of their employees on their services. This paper attempts to address this limitation and investigates the influence of employees on the customer relationship management (CRM) of banks. The primary objective of this paper is to investigate the influence of selected independent variables, namely attitude and knowledgeability, on the CRM of banks.Design/Methodology/Approach: An empirical investigation was conducted with a structured questionnaire with items that related to banks' CRM in terms of attitude and knowledgeability. The sample consisted of 290 banking clients in the Nelson Mandela Metropolitan area and the response rate was 91.03%. Findings: Significant positive relationships exist between both the knowledgeability, and attitude of bank employees and a bank's CRM. These relationships imply that more extensive knowledgeability and more positive attitudes of bank employees lead to improved, maintained relationships between a bank and its clients. Employees play an important role in banks’ client relationships. Implications: Banks should focus on increasing their employees' knowledgeability and improving their attitude to ensure higher levels of CRM. This paper provides strategies for banks and could create greater awareness among South African banks of the advantages of CRM, how their employees influence their CRM, and ways to adapt to these influences. Originality/Value: No study has focused exclusively on CRM within banks in South Africa. Prior research focused on customer service and service quality; both possible results of superior CRM. However, this research differs, as it identifies the variables influencing CRM in banks in South Africa. It is proposed that this paper will be beneficial for South African banks, as the recommendations may be used to ensure higher levels of CRM in banks.

scholarly journals Towards a circumplex typology of customer service experience management practices: a dyadic perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yasin Sahhar ◽  
Raymond Loohuis ◽  
Jörg Henseler
Keyword(s):  
Customer Service ◽  
Management Practices ◽  
Ad Hoc ◽  
Service Providers ◽  
Service Industries ◽  
Customer Journey ◽  
Service Experience ◽  
Content Type ◽  
Knowledge Intensive ◽  
Five Phases

PurposeThe purpose of this study is to identify the practices used by service providers to manage the customer service experience (CSE) across multiple phases of the customer journey in a business-to-business (B2B) setting.Design/methodology/approachThis study comprises an ethnography that investigates in real time, from a dyadic perspective, and the CSE management practices at two service providers operating in knowledge-intensive service industries over a period of eight months. Analytically, the study concentrates on critical events that occurred in phases of the customer journey that in some way alter CSE, thus making it necessary for service providers to act to keep their customers satisfied.FindingsThe study uncovers four types of service provider practices that vary based on the mode of organization (ad hoc or regular) and the mode of engagement (reactive or proactive) and based on whether they restore or bolster CSE, including the recurrence of these practices in the customer journey. These practices are conveniently presented in a circumplex typology of CSE management across five phases in the customer journey.Research limitations/implicationsThis paper advances the research in CSE management throughout the customer journey in the B2B context by showing that CSE management is dynamic, recurrent and multifaceted in the sense that it requires different modes of organization and engagement, notably during interaction with customers, in different phases of the customer journey.Practical implicationsThe circumplex typology acts as a tool for service providers, helping them to redesign their CSE management practices in ongoing service and dialogical processes to keep their customers more engaged and satisfied.Originality/valueThis paper is the first to infuse a dyadic stance into the ongoing discussion of CSE management practices in B2B, in which studies to date have deployed only provider or customer perspectives. In proposing a microlevel view, the study identifies service providers' CSE management practices in multiple customer journey phases, especially when the situation becomes critical.

scholarly journals The Control Process Effectiveness: Organization Versus Customer

2013 ◽  
Vol 11 (8) ◽  
pp. 345
Author(s):  
Ofer Barkai
Keyword(s):  
Quality Of Service ◽  
Customer Service ◽  
Internal Control ◽  
Service Providers ◽  
Control Process ◽  
Point Of View ◽  
Large Organization ◽  
Control Processes ◽  
Telecommunication Company

This research project, which was implemented in an organization whose primary function is providing service (Telecommunication company), studies the scope of the correlation between the quality of service from the customers point of view (customer survey) and the organization (Telecommunication company systems). The research is important both for economic and scientific reasons. It involves many organizational control units which require significant monetary investments. From a scientific point of view, the research is important because it can shed light on the asymmetrical point of view existing between customers and organizations. Organizations that are service providers place high importance on the quality of service and their image as perceived by their customers. Quality of service is measured through internal control processes and from there is passed on to the staff who are directly involved in customer service. In this study, we focus on a large organization which implements control processes and then provides service to customers. Therefore, the activities of this organization are judged first and foremost on the basis of the service quality provided. The existing internal control processes of the organization, which measure the standard of service provided on the basis of organizational benchmarks are separate from those that measure customer satisfaction. In this project, we analyze the correlation between the outlook of the customer and the results of internal control processes.

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