Usage and Applications of Knowledge Management for Improving Library and Information Services in Bangladesh

2015 ◽  
Vol 14 (03) ◽  
pp. 1550026 ◽  
Author(s):  
Md. Shiful Islam ◽  
Md. Abul Kalam Siddike ◽  
Shohana Nowrin ◽  
Sonia Naznin
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Information Services ◽  
Document Management ◽  
Technological Infrastructure ◽  
Qualitative Approaches ◽  
Skilled Manpower ◽  
Information Professionals ◽  
Communication Gap ◽  
Tools And Techniques

The aim of this paper is to explore the use and applications of Knowledge Management (KM) for improving Library and Information Services (LIS) in Bangladesh. This paper seeks to address the following research questions: How KM can be used efficiently in the libraries of Bangladesh for the improvement of LIS performance? What KM tools and techniques are being used in the libraries of Bangladesh? What difficulties are faced by the information professionals for applying KM tools and techniques in the libraries of Bangladesh? What are likely to be the means or ways to overcome those difficulties? The methodology includes a combination of both quantitative and qualitative approaches. An in-depth interview method has been used to collect data using a semi-structured questionnaire consisting of open-ended and close-ended questions. The results of this study show that document management is the highly used KM tool used in the libraries of Bangladesh followed by intranet, telephones, instant messenger, groupware, digital warehouse, and web conferencing. Results also reveal that the use and application of KM in LIS supports improved access to information resources and services, enriched professional knowledge of information professionals, enhanced environment and culture of knowledge sharing, and changed work behaviour of information professionals. The study identifies that lack of awareness about KM, lack of skilled manpower, communication gap and lack of knowledge sharing, and lack of technological infrastructure are the main problems for the use and application of KM. Finally, this study suggests that creating awareness about KM, trained and skilled manpower, reducing communication gap and improved knowledge sharing, technological and knowledge infrastructure, and the use of KM system/tools are the possible ways to overcome the problems for the use and application of KM in the libraries of Bangladesh.

Knowledge Sharing Practices Amongst the Library and Information Professionals of Pakistan in the Digital Era

2020 ◽  
pp. 200-217
Author(s):  
Ikram Ul Haq ◽  
Rabiya Ali Faridi
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Significant Activity ◽  
Knowledge Based ◽  
Digital Era ◽  
Information Professionals ◽  
Learning Development ◽  
Perceptual Aspect ◽  
Changing Knowledge

We are living in the age of an ever-changing knowledge-based society. Information, and most preferably knowledge, has been considered as a noteworthy resource for the development of any person, profession, institute, nation, and even all humanity on a larger scale. Knowledge sharing (KS) is a significant activity and an integral part of knowledge management. KS is substantial in building the capacity and learning development of library and information professionals. The aim of this article is to find out knowledge sharing practices among the library and information professionals working in different libraries in the Pakistani digital era. The study will be limited to the perceptual aspect of the issue, specifically from the respondents' opinions and their sentiments. Finally, the article highlights the role, skills and challenges for information professionals while sharing knowledge in the digital era of Pakistan.

scholarly journals PENGEMBANGAN DESAIN KNOWLEDGE MANAGEMENT SYSTEM: STUDI KASUS DIREKTORAT INFORMASI KEPABEANAN DAN CUKAI

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Herid Febriadi ◽  
Muhammad Anshar Syamsuddin
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Knowledge Sharing ◽  
Management System ◽  
Document Management ◽  
Assessment Instrument ◽  
Knowledge Management System ◽  
Model Design ◽  
Discussion Forums ◽  
Knowledge Audit

ABSTRAK:      Penelitian ini bertujuan untuk menghasilkan desain model Knowledge Management System (KMS) yang optimal sehingga mendukung kegiatan knowledge management (KM) di DIKC (Direktorat Informasi Kepabeanan dan Cukai) dan menjadi solusi untuk menjaga kualitas pelayanan DIKC meskipun pegawai yang berkompeten dimutasi dan untuk menghindari ketergantungan DIKC kepada pegawai tertentu. Penelitian ini menggunakan metode fernandez untuk menilai faktor kontingensi organisasi, Organizational Culture Assesment Instrument (OCAI) untuk menilai budaya organisasi dan knowledge audit untuk mengidentifikasi pengetahuan organisasi. Hasil dari penelitian ini adalah prioritas proses KM yang akan diterapkan yaitu Combination, Internalization, Direction, Socialization for knowledge sharing, dan Exchange. Dari proses KM ini kemudian didapatkan fitur yang dikembangkan sebagai fitur KMS DIKC yaitu wiki, manajemen dokumen, forum diskusi, FAQ (Frequently Asked Question), dan e-learning.Kata Kunci: manajemen pengetahuan, system manajemen pengetahuan, faktor kontingensi, OCAI, pengetahuan audit ABSTRACT:      This study aims at producing a model design of optimal Knowledge Management System (KMS) so as to support knowledge management (KM) activities in DIKC and solution to maintain DIKC service quality although competent employees are transferred and to avoid dependence on certain employees in DIKC. The study was designed using Fernandez’s method to assess organizational contingency factors, organizational culture assessment instrument (OCAI) to evaluate the organizational culture and knowledge audit to identify organizational knowledge. The result of this research is a KM process priority to be applied, i.e. Combination, Internalization, Direction, Socialization for knowledge sharing, and Exchange. From this KM process, features are obtained to be developed as the KMS DIKC features, specifically wiki, document management, discussion forums, FAQ (Frequently Asked Questions), and e-learning.Keyword: Knowledge management, knowledge management system, contingency factors, OCAI, knowledge audits  

Barriers of Knowledge Sharing Among Employees: The Case of Commercial Bank of Ethiopia

2013 ◽  
Vol 12 (02) ◽  
pp. 1350014
Author(s):  
Temtim Assefa ◽  
Monica Garfield ◽  
Million Meshesha
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Commercial Banks ◽  
Negative Consequences ◽  
Technological Infrastructure ◽  
Theoretical Contribution ◽  
Strategic Resources ◽  
Smooth Flow ◽  
Customer Dissatisfaction ◽  
Financial Transactions

Commercial banks are one of the main engines that enhance the economic growth of the country by managing financial transactions. Banks process and use information to run their business. Knowledge is one of the strategic resources that commercial banks use to increase their internal efficiency and to operate competitively. Knowledge-sharing barriers hinder the smooth flow of knowledge among employees which often results in negative consequences such as customer dissatisfaction, low employee learning and poor service quality. This research identified complex individual, organisational and technological factors that affect knowledge sharing and puts forward interventions that can improve the culture of knowledge sharing in an organisation. The research also revealed that although organisations put much emphasis on the development of a technological infrastructure as a means to develop their knowledge management, it is the organisational and individual factors that may prove to be more important in improving organisational knowledge management. This research has a theoretical contribution for the generalisability of existing knowledge sharing theory across different socioeconomic contexts, in particular in Ethiopia.

scholarly journals KNOWLEDGE MANAGEMENT SYSTEM DENGAN SECI MODEL SEBAGAI MEDIA KNOWLEDGE SHARING PADA PROSES PENGEMBANGAN PERANGKAT LUNAK DI PUSAT KOMPUTER UNIVERSITAS TARUMANAGARA

2019 ◽  
Vol 5 (2) ◽  
Author(s):  
Rahmat Nurcahyo ◽  
Dana Indra Sensuse
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Management System ◽  
Document Management ◽  
Knowledge Management System ◽  
Acceptance Test ◽  
Knowledge Repository ◽  
Seci Model ◽  
Document Management System ◽  
Collaboration Project

Pengembangan perangkat lunak di Universitas Tarumanagara (UNTAR) dilaksanakan oleh bagian Pusat Komputer yang merupakan unit dibawah Direktorat Sistem Informasi dan Database. Proses pengembangan perangkat lunak dilakukan oleh tim pengembangan yang terdiri atas beberapa orang programmer senior dan junior . Di dalam tim tersebut masing-masing programmer memiliki kompetensi, latar belakang programming, coding model, serta pengalaman yang berbeda. Perbedaan inilah yang kemudian menimbulkan kesenjangan dari sisi pengetahuan dan pemahaman terhadap pekerjaan yang dilakukan, hal ini tentu dapat menghambat aktifitas pekerjaan terkait pengembangan  perangkat lunak. Di samping itu pengetahuan juga merupakan aset yang berharga bagi perusahaan atau organisasi yang harus di kelola, di simpan dan di sharing kepada orang-orang di dalam perusahaan atau organisasi tersebut. Untuk itu tujuan penelitian ini adalah membuat sebuah Knowledge Management Sytem sebagai media knowledge sharing antar programmer guna mendukung pengelolaan pengetahuan dan berbagi pengetahuan diantara programmer-programmer di dalam tim pengembangan perangkat lunak. Penelitian ini menggunakan pendekatan SECI Model. Hasil penelitian menghasilkan sebuah rancangan Knowledge Management System dengan fitur-fitur berupa collaboration project, forum online, web portal KMS, blog, knowledge repository, document management system, dan study case. Pengujian menggunakan user acceptance test, dimana diperoleh hasil bahwa sistem yang dirancang dapat berfungsi dengan baik dan sesuai kebutuhan pengguna dengan persentase rata-rata sebesar 82,6%.

Audit Firms as Networks of Offices

2017 ◽  
Vol 37 (3) ◽  
pp. 211-242 ◽  
Author(s):  
Scott E. Seavey ◽  
Michael J Imhof ◽  
Tiffany J. Westfall
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Network Effects ◽  
Audit Quality ◽  
Discretionary Accruals ◽  
Big 4 ◽  
Audit Firms ◽  
Network Connectedness ◽  
Partner Knowledge ◽  
Office Level

SUMMARY Prior audit research suggests that most, if not all, audit quality can be explained at the office level. However, the question remains of whether office-level audit quality is contingent on how individual offices relate to the firm as a whole. Motivated by theories of knowledge management, organizational learning, and networks, we posit that individual offices are connected to their audit network through partner knowledge sharing and oversight, which impact office-level audit quality. We interview Big 4 audit partners and learn that knowledge sharing between partners in different offices is common and intended to aid in the provision of audit services. Using network connectedness to proxy for knowledge sharing and oversight between offices of the same firm, we document that more connected offices are associated with fewer client restatements and lower discretionary accruals. We additionally find that network effects are magnified when accounting treatments are more complex and require greater auditor judgement.

Knowledge management strategies for sustaining Lesson Study

2019 ◽  
Vol 9 (2) ◽  
pp. 167-178
Author(s):  
Eric C.K. Cheng
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Hong Kong ◽  
Knowledge Sharing ◽  
Lesson Study ◽  
Structural Equation ◽  
Explicit Knowledge ◽  
Relative Effectiveness ◽  
Management Strategies ◽  
Content Type

Purpose The purpose of this paper is explore the relative effectiveness of people-based and information technology-based knowledge management (KM) strategies as implemented by principals in Hong Kong schools to facilitate and sustain Lesson Study for teachers’ knowledge sharing and internalization. Design/methodology/approach Data from 184 principals in Hong Kong were collected by a cross-sectional quantitative survey. Confirmatory factor analysis and reliability tests have been used to examine the constructed validity and reliability of the instrument. A structural equation model was applied to confirm the predictive effect of people-based and information technology-based KM strategies on teachers’ knowledge sharing and internalization through Lesson Study. Findings Results show that people-based KM strategy predicts knowledge sharing and internalization by and among teachers. However, while information technology-based knowledge management strategies predict teachers’ knowledge sharing, they do not predict how effectively they internalize knowledge. Practical implications Cultivating communities of practice, professional learning communities and mentoring schemes in schools can nurture a knowledge-sharing culture to facilitate and sustain Lesson Study for teacher learning. Institutionalizing an information technology system can help teachers to retrieve, share and store the school’s explicit knowledge. Originality/value The paper not only suggests school management strategies and practices for school leaders to facilitate and sustain Lesson Study, but also brings a new research dimension, KM, to the research area.

Beginning a journey of knowledge management in a secondary school

2016 ◽  
Vol 20 (2) ◽  
pp. 364-385 ◽  
Author(s):  
Kai Wing Chu
Keyword(s):  
Knowledge Management ◽  
Secondary School ◽  
Knowledge Sharing ◽  
Knowledge Base ◽  
Lesson Study ◽  
Lessons Learned ◽  
Digital Archive ◽  
Case Study Methodology ◽  
Content Type

Purpose Despite the fact that schools should be places where learning occurs, most schools have overlooked the importance of knowledge. In contrast, commercial firms have recognized knowledge as a strategic intangible asset and a key resource of the enterprises. Therefore, enterprises have already harnessed knowledge to a great extent with wide practice of knowledge management (KM). The purpose of this paper is to show that KM could be applied to the education sector similar to the practice in the business world for leveraging intellectual assets. This paper examines how schools can kick off the process of KM implementation. This paper also reports what have been done and what should be done in KM implementation better in a school. This can give insights for schools which will try KM in near future. Design/methodology/approach The paper uses a case study in a secondary school to explore how KM can be kicked off and sustained in a school setting. A KM system called knowledge base and a document management system called Digital Archive were developed to serve as the infrastructure for knowledge sharing. Lesson study and communities of practice (CoPs) were adopted to be the platforms for knowledge sharing among teachers in the school. A case study of the processes and lesson learned was done in this paper. Multiple sources of data, including observations, questionnaires and interviews, have been collected for evaluation. Findings In this paper, KM implementation was found to be effective through dual approaches: information-based and people-/interaction-based approaches. A knowledge base and a Digital Archive as knowledge repositories and lesson study and CoPs as platforms for knowledge sharing have been successfully established to facilitate sharing information/knowledge and nurturing a sharing culture and trust. Challenges faced and the related coping strategies during the process of implementation were shared and reflected. It was also found that building sharing culture is the critical turning point of the process of KM implementation. Breaking through the barrier of sharing was found to be very essential to KM implementation. Research limitations/implications This paper adopts case study methodology to report the process of KM implementation in a school. Although these results of the study conducted in one school may not be generalized to other school contexts, the lessons learned in the study will be a strong empirical evidence of research of KM implementation, especially in schools. Because of the limited number of prior studies and the importance of the pioneering work of launching KM implementation, this paper tries to address the research gap by using theory building from cases as a research strategy rather than theory testing research, especially in “how”and“why” in the steps of kicking off KM implementation in an unexplored research area. Practical implications This paper shows a case of KM implementation in a school with thoughtful procedures of implementing information-based and people-/interaction-based approaches. The paper is a showcase that will shed light on the processes and lessons learned and also helps to provide a model for schools who are interested in applying KM in their schools. Social implications Most people might think that KM can be applied only in commercial sector. This paper shows that KM can also be adopted in schools as well as other sectors. Originality/value This paper represents one of the pioneering work of implementing KM in a school. It hopes to make contributions for KM implementation also in the public sector within which are non-profit-making organizations.

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