scholarly journals PENGEMBANGAN DESAIN KNOWLEDGE MANAGEMENT SYSTEM: STUDI KASUS DIREKTORAT INFORMASI KEPABEANAN DAN CUKAI

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Herid Febriadi ◽  
Muhammad Anshar Syamsuddin
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Knowledge Sharing ◽  
Management System ◽  
Document Management ◽  
Assessment Instrument ◽  
Knowledge Management System ◽  
Model Design ◽  
Discussion Forums ◽  
Knowledge Audit

ABSTRAK:      Penelitian ini bertujuan untuk menghasilkan desain model Knowledge Management System (KMS) yang optimal sehingga mendukung kegiatan knowledge management (KM) di DIKC (Direktorat Informasi Kepabeanan dan Cukai) dan menjadi solusi untuk menjaga kualitas pelayanan DIKC meskipun pegawai yang berkompeten dimutasi dan untuk menghindari ketergantungan DIKC kepada pegawai tertentu. Penelitian ini menggunakan metode fernandez untuk menilai faktor kontingensi organisasi, Organizational Culture Assesment Instrument (OCAI) untuk menilai budaya organisasi dan knowledge audit untuk mengidentifikasi pengetahuan organisasi. Hasil dari penelitian ini adalah prioritas proses KM yang akan diterapkan yaitu Combination, Internalization, Direction, Socialization for knowledge sharing, dan Exchange. Dari proses KM ini kemudian didapatkan fitur yang dikembangkan sebagai fitur KMS DIKC yaitu wiki, manajemen dokumen, forum diskusi, FAQ (Frequently Asked Question), dan e-learning.Kata Kunci: manajemen pengetahuan, system manajemen pengetahuan, faktor kontingensi, OCAI, pengetahuan audit ABSTRACT:      This study aims at producing a model design of optimal Knowledge Management System (KMS) so as to support knowledge management (KM) activities in DIKC and solution to maintain DIKC service quality although competent employees are transferred and to avoid dependence on certain employees in DIKC. The study was designed using Fernandez’s method to assess organizational contingency factors, organizational culture assessment instrument (OCAI) to evaluate the organizational culture and knowledge audit to identify organizational knowledge. The result of this research is a KM process priority to be applied, i.e. Combination, Internalization, Direction, Socialization for knowledge sharing, and Exchange. From this KM process, features are obtained to be developed as the KMS DIKC features, specifically wiki, document management, discussion forums, FAQ (Frequently Asked Questions), and e-learning.Keyword: Knowledge management, knowledge management system, contingency factors, OCAI, knowledge audits  

scholarly journals Designing Knowledge Management System with Big Data for Data and Information Center Ministry of Health Indonesia

2021 ◽  
Vol 11 (11) ◽  
pp. 215-225
Author(s):  
Adrian Suherman ◽  
◽  
Gunawan Wang
Keyword(s):  
Big Data ◽  
Knowledge Management ◽  
Management System ◽  
System Development ◽  
Document Management ◽  
Knowledge Management System ◽  
Infrastructure Management ◽  
Discussion Forums ◽  
Ministry Of Health ◽  
A Site

Sharing and capture knowledge is one of the important indicators in the ministry of health. The role of staff’s knowledge is a benchmark in determining service performance and quality, in this case the Knowledge Management System (KMS) is a solution in supporting the process of knowledge capture and knowledge sharing. However, the growth of innovation in knowledge management is also required in practice. The implementation of big data into the Knowledge Management System plays a role in extracting, transforming, loading, which can help the information system development division and this information technology and infrastructure management subdivision to collect, filter and combine data from various sources. The results of the KMS design are in the form of a site-based application that has a wiki module, discussion forums and document management to share medical experiences and there are search features needed by staff. Keywords—Knowledge, Knowledge Management, KMS, Big Data

Trust-Based Knowledge Management System Building

2015 ◽  
pp. 16-37
Author(s):  
Andrea Bencsik ◽  
Irma Rácz
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Best Practices ◽  
Knowledge Sharing ◽  
Case Studies ◽  
Management System ◽  
Theoretical Aspect ◽  
Close Correlation ◽  
Knowledge Management System ◽  
System Building

This chapter introduces the importance of trust in knowledge management system building. It argues that the relationships among organizational culture, problems of knowledge sharing, and HR features are in close correlation with each other. The main aspect of the chapter is to show the general requirements and pre-requisites of knowledge management system building based on trust. The authors aim to reveal the theoretical aspect of trust-based culture and knowledge management system building, and the HR's tasks connected to these two ideas. The chapter presents three case studies on three different companies' practices, a multinational, big company, and an institution. This chapter shows samples, best practices, critical steps that can ensure success to the companies that want to start building a knowledge management system.

Impact of knowledge management enablers on knowledge sharing

2017 ◽  
Vol 13 (1) ◽  
pp. 16-33 ◽  
Author(s):  
Muhammad Yasir ◽  
Abdul Majid
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Knowledge Sharing ◽  
Management System ◽  
Knowledge Management System ◽  
Top Management ◽  
Management Support ◽  
System Quality ◽  
Content Type ◽  
Top Management Support

Purpose The purpose of this paper is to examine the mediating role of trust in the relationship between knowledge management enablers (i.e. top management support, organizational culture, knowledge management system quality, and openness in communication) on knowledge sharing in small and medium enterprises (SMEs) in Pakistan. Design/methodology/approach The study was conducted through self-administered survey of employees of SMEs in Pakistan. Correlation, Baron and Kenny approach (causal steps approach) and PROCESS Macro (normal test theory) developed by Hayes were used to find out the direct and indirect effects of trust among knowledge management enablers and knowledge sharing. Findings The results have shown that trust of employees at SMEs was developed through knowledge management enablers which promote knowledge sharing. Therefore, the relationship between knowledge management enablers, trust, and knowledge sharing is positive. Research limitations/implications The current study only considered the single aspect of knowledge management system, i.e. knowledge sharing; some other aspects of knowledge management system such as knowledge creation and knowledge utilization can be used for future studies at SMEs sector. Practical implications The mediation of trust between top management support, culture, openness in communication, and knowledge sharing provided that trustworthy relationships between the members of an organization would lead to enhance the knowledge sharing activities. In order to promote the knowledge sharing attitudes within the organization, the managers should consider knowledge management enablers (top management support, organizational culture, and openness in communication) along with trustworthy environment as an energetic force for the development of knowledge management systems. Originality/value The study confirmed the mediating effect of trust between the relationships of top management support, organizational culture, openness in communication, and knowledge sharing, while there is a partial mediating role of trust between knowledge management system quality and knowledge sharing.

Trust-Based Knowledge Management System Building

2016 ◽  
pp. 138-159 ◽  
Author(s):  
Andrea Bencsik ◽  
Irma Rácz
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Best Practices ◽  
Knowledge Sharing ◽  
Case Studies ◽  
Management System ◽  
Theoretical Aspect ◽  
Close Correlation ◽  
Knowledge Management System ◽  
System Building

This chapter introduces the importance of trust in knowledge management system building. It argues that the relationships among organizational culture, problems of knowledge sharing, and HR features are in close correlation with each other. The main aspect of the chapter is to show the general requirements and pre-requisites of knowledge management system building based on trust. The authors aim to reveal the theoretical aspect of trust-based culture and knowledge management system building, and the HR's tasks connected to these two ideas. The chapter presents three case studies on three different companies' practices, a multinational, big company, and an institution. This chapter shows samples, best practices, critical steps that can ensure success to the companies that want to start building a knowledge management system.

scholarly journals KNOWLEDGE MANAGEMENT SYSTEM DENGAN SECI MODEL SEBAGAI MEDIA KNOWLEDGE SHARING PADA PROSES PENGEMBANGAN PERANGKAT LUNAK DI PUSAT KOMPUTER UNIVERSITAS TARUMANAGARA

2019 ◽  
Vol 5 (2) ◽  
Author(s):  
Rahmat Nurcahyo ◽  
Dana Indra Sensuse
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Management System ◽  
Document Management ◽  
Knowledge Management System ◽  
Acceptance Test ◽  
Knowledge Repository ◽  
Seci Model ◽  
Document Management System ◽  
Collaboration Project

Pengembangan perangkat lunak di Universitas Tarumanagara (UNTAR) dilaksanakan oleh bagian Pusat Komputer yang merupakan unit dibawah Direktorat Sistem Informasi dan Database. Proses pengembangan perangkat lunak dilakukan oleh tim pengembangan yang terdiri atas beberapa orang programmer senior dan junior . Di dalam tim tersebut masing-masing programmer memiliki kompetensi, latar belakang programming, coding model, serta pengalaman yang berbeda. Perbedaan inilah yang kemudian menimbulkan kesenjangan dari sisi pengetahuan dan pemahaman terhadap pekerjaan yang dilakukan, hal ini tentu dapat menghambat aktifitas pekerjaan terkait pengembangan  perangkat lunak. Di samping itu pengetahuan juga merupakan aset yang berharga bagi perusahaan atau organisasi yang harus di kelola, di simpan dan di sharing kepada orang-orang di dalam perusahaan atau organisasi tersebut. Untuk itu tujuan penelitian ini adalah membuat sebuah Knowledge Management Sytem sebagai media knowledge sharing antar programmer guna mendukung pengelolaan pengetahuan dan berbagi pengetahuan diantara programmer-programmer di dalam tim pengembangan perangkat lunak. Penelitian ini menggunakan pendekatan SECI Model. Hasil penelitian menghasilkan sebuah rancangan Knowledge Management System dengan fitur-fitur berupa collaboration project, forum online, web portal KMS, blog, knowledge repository, document management system, dan study case. Pengujian menggunakan user acceptance test, dimana diperoleh hasil bahwa sistem yang dirancang dapat berfungsi dengan baik dan sesuai kebutuhan pengguna dengan persentase rata-rata sebesar 82,6%.

Wiki Technology and Emergency Response

2012 ◽  
pp. 50-70
Author(s):  
Murali Raman ◽  
Terry Ryan ◽  
Murray E. Jennex ◽  
Lorne Olfman
Keyword(s):  
Knowledge Management ◽  
Action Research ◽  
Knowledge Sharing ◽  
Research Methods ◽  
Emergency Response ◽  
Management System ◽  
Knowledge Management System ◽  
Design And Implementation ◽  
Wiki Technology ◽  
Effective Use

This paper is about the design and implementation of a wiki-based knowledge management system for improving emergency response. Most organizations face difficult challenges in managing knowledge for emergency response, but it is crucial for response effectiveness that such challenges be overcome. Organizational members must share the knowledge needed to plan for emergencies. They also must be able during an emergency to access relevant plans and communicate about their responses to it. This study, which employed action research methods, suggests that wiki technology can be used to manage knowledge for emergency response. It also suggests that effective use of a knowledge management system for emergency response requires thorough training, a knowledge-sharing culture, and a good fit between emergency-response tasks and system capabilities.

Appropriate Leadership Style in Knowledge Management System (KMS) Building

2017 ◽  
pp. 91-112
Author(s):  
Andrea Bencsik
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Leadership Style ◽  
Management System ◽  
Knowledge Management System ◽  
Close Connection ◽  
The Right

Building up a knowledge management system is a commonly arising challenge in managing organizations. Leaders need to change their leadership style in order for their organization to be successful, in accordance with the requirements of building and operating a knowledge management system. The aim of this chapter is to sketch the necessity of the change and the right leaders' behavior. The author shows the relationships residing in the background of the elements that are in close connection with the suitable leadership style: EQ, competence, organizational culture, trust, communication, and employees' commitment and satisfaction. During this chapter readers will be led logically across the connections of the above-mentioned elements and, at the end, a figure summarizing the connections closes the chapter.

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