Identification of process improvement methodologies with application in information security

2007 ◽  
Author(s):  
Brian C. Boynton
Keyword(s):  
Information Security ◽  
Process Improvement ◽  
Improvement Methodologies

An Ideation Framework for Service Process Improvement

2010 ◽  
Vol 1 (3) ◽  
pp. 17-49 ◽  
Author(s):  
Maya Kaner ◽  
Reuven Karni
Keyword(s):  
Best Practices ◽  
Process Improvement ◽  
Case Based Reasoning ◽  
Process Redesign ◽  
Road Map ◽  
Current State ◽  
Successful Design ◽  
New Ideas ◽  
Effectiveness And Efficiency ◽  
Improvement Methodologies

Service delivery processes play a key role in the competitiveness of modern organizations. Their effectiveness and efficiency are a consequence of successful design of new processes and improvement of existing processes. Improvement methodologies commonly focus on generic steps serving as a road map for moving a process from its current state along a guided path to better performance. However, these methodologies ignore the crucial step of methods for modifying processes, which often necessitate the generation of new improvement alternatives; generally based on “randomized” brainstorming rather than on systematic triggering of new ideas and reusing past improvements. The authors’ framework comprises and integrates 21 goal determinants to be achieved through process redesign, 32 best practices describing possible process modifications, 40 TRIZ inventive principles for generating new improvement ideas, and case-based reasoning (CBR) for retaining and reusing past improvements. This paper illustrates the application of the proposed methodology using an example of an inbound telesales process.

A DMAIRC approach to lead time reduction in an aerospace engine assembly process

2014 ◽  
Vol 25 (1) ◽  
pp. 27-48 ◽  
Author(s):  
Jose Arturo Garza-Reyes ◽  
Ashley Flint ◽  
Vikas Kumar ◽  
Jiju Antony ◽  
Horacio Soriano-Meier
Keyword(s):  
Problem Solving ◽  
Process Improvement ◽  
Lead Time ◽  
Continuous Process ◽  
Assembly Process ◽  
Improvement Project ◽  
Content Type ◽  
World Class ◽  
Improvement Methodologies

Purpose – Problem solving and continuous process improvement are key elements to achieve business excellence. Many problem solving and process improvement methodologies have been proposed and adopted by organisations, with DMAIC being the most widely used. The purpose of this paper is to present an empirical application of a modified version of DMAIC which enabled a world-class organisation to achieve an optimum reduction in the lead time of its aerospace engine assembly process. Design/methodology/approach – The paper reviews the most commonly used problem solving and process improvement methodologies and specifically, DMAIC, its variations and limitations. Based on this, it presents define, measure, analyse, improve, review, control (DMAIRC). Finally, DMAIRC is empirically applied through a case study, in a world-class manufacturing organisation. Findings – The results obtained from the case study indicate that DMAIRC is an effective alternative to achieve the maximum improvement potential of a process. In particular, DMAIRC helped the organisation studied to achieve a 30 percent reduction in the lead time of its engine assembly process. Originality/value – The novel problem solving and process improvement methodology presented in this paper can be used by organisations to undertake a more effective improvement project by assuring that the maximum potential of their improvement initiatives and processes is achieved.

scholarly journals Leveling the Workload for Radiologists in Diagnostic Mammography: Application of Lean Principles and Heijunka

2021 ◽  
Author(s):  
Amy L Conners ◽  
Sean E Clark ◽  
Kathleen R Brandt ◽  
Katie N Hunt ◽  
Linda M Chida ◽  
...  
Keyword(s):  
Quality Improvement ◽  
Process Improvement ◽  
Breast Imaging ◽  
Reading Room ◽  
Complex Environments ◽  
Lean Principles ◽  
Diagnostic Mammography ◽  
Improvement Methodologies ◽  
Level Loading ◽  
Practice Implementation

Abstract To facilitate the delivery of accurate and timely care to patients in complex environments, process improvement methodologies such as Lean can be very effective. Lean is a quality improvement methodology that seeks to add value for patients and employees by continuously improving processes and eliminating waste. At our institution, Lean principles were applied to improve efficiency and minimize waste in the diagnostic breast imaging reading room. This paper describes how we applied Lean principles, including plan-do-study-act testing, level-loading (heijunka), and visual management, to level the workload of the diagnostic radiologists in our practice. Implementation of these principles to improve the diagnostic workflow in breast imaging is described along with examples from our practice, including challenges and future opportunities.

scholarly journals How did the publication of the book The Machine That Changed The World change management thinking? Exploring 25 years of lean literature

2015 ◽  
Vol 35 (10) ◽  
pp. 1386-1407 ◽  
Author(s):  
Donna Samuel ◽  
Pauline Found ◽  
Sharon J. Williams
Keyword(s):  
Process Improvement ◽  
Operations Management ◽  
Empirical Studies ◽  
Unit Of Analysis ◽  
Content Type ◽  
The World ◽  
Improvement Methodologies ◽  
Generic Description ◽  
The Impact ◽  
Management Thinking

Purpose – The purpose of this paper is to take a critical, analytical approach to explore the growth and spread of Lean through the academic and practitioner community over the last 25 years to understand the impact of the book The Machine that Changed the World on management thinking. Design/methodology/approach – A comprehensive and systematic review of the extant literature of lean was undertaken and analysed critically to observe patterns and trends that could explain the acceptance of Lean as an operations management philosophy. The review spans from 1987 to 2013. To enable us to effectively manage and understand the diffusion of this literature a database, the Lean Publications Database, was constructed. The number of publications has been adjusted to compensate for growth in the total number of articles published in the same period. Findings – Lean has evolved to be one of the best-known, yet fiercely debated, process improvement methodologies. It emerged during a proliferation of such methodologies in the business and management literature. Lean has developed from a generic description of Toyota Production System (TPS) to a particular type of organisational and management intervention focused on best practice and process improvement methodologies. Research limitations/implications – This paper provides the first comprehensive review of the Lean literature, from the perspective of Lean as the unit of analysis. It covers both sides of the academic debate and categorises the progression of Lean from its origins as a generic description of TPS to a movement that has changed management systems in many and diverse sectors. Practical implications – This paper demonstrates how Lean research, application and thinking has evolved over 25 years from its origins in Japanese auto-manufacturing to a holistic value system that is applicable to all business sectors, both private and public. Originality/value – In most empirical studies on Lean, the unit of analysis is the organisation. In this study, the unit of analysis is the Lean phenomenon itself. This paper examines the impact of The Machine that Changed the World on management thinking. In addition, it presents a step to developing an underpinning theory by linking Lean to the Theory of Swift, Even Flow. As such it is of interest to academics in the field of operations management and offers a contribution to knowledge. It is also likely to be of interest to policy makers. Considerable amounts of public money have been spent, and continue to be spent, on promoting Lean. Taxpayers and policymakers are likely to be interested in whether that expenditure is justifiable. 25 years of publications have been analysed to provide clarity around this popular approach to organisational improvement.

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