An Ideation Framework for Service Process Improvement

2010 ◽  
Vol 1 (3) ◽  
pp. 17-49 ◽  
Author(s):  
Maya Kaner ◽  
Reuven Karni
Keyword(s):  
Best Practices ◽  
Process Improvement ◽  
Case Based Reasoning ◽  
Process Redesign ◽  
Road Map ◽  
Current State ◽  
Successful Design ◽  
New Ideas ◽  
Effectiveness And Efficiency ◽  
Improvement Methodologies

Service delivery processes play a key role in the competitiveness of modern organizations. Their effectiveness and efficiency are a consequence of successful design of new processes and improvement of existing processes. Improvement methodologies commonly focus on generic steps serving as a road map for moving a process from its current state along a guided path to better performance. However, these methodologies ignore the crucial step of methods for modifying processes, which often necessitate the generation of new improvement alternatives; generally based on “randomized” brainstorming rather than on systematic triggering of new ideas and reusing past improvements. The authors’ framework comprises and integrates 21 goal determinants to be achieved through process redesign, 32 best practices describing possible process modifications, 40 TRIZ inventive principles for generating new improvement ideas, and case-based reasoning (CBR) for retaining and reusing past improvements. This paper illustrates the application of the proposed methodology using an example of an inbound telesales process.

An Ideation Framework for Service Process Improvement

2012 ◽  
pp. 191-227
Author(s):  
Maya Kaner ◽  
Reuven Karni
Keyword(s):  
Service Process ◽  
Case Based Reasoning ◽  
Process Redesign ◽  
Crucial Step ◽  
Road Map ◽  
Current State ◽  
Successful Design ◽  
New Ideas ◽  
Improvement Methodologies ◽  
Case Based

Service delivery processes play a key role in the competitiveness of modern organizations. Their effectiveness and efficiency are a consequence of successful design of new processes and improvement of existing processes. Improvement methodologies commonly focus on generic steps serving as a road map for moving a process from its current state along a guided path to better performance. However, these methodologies ignore the crucial step of methods for modifying processes, which often necessitate the generation of new improvement alternatives; generally based on “randomized” brainstorming rather than on systematic triggering of new ideas and reusing past improvements. The authors’ framework comprises and integrates 21 goal determinants to be achieved through process redesign, 32 best practices describing possible process modifications, 40 TRIZ inventive principles for generating new improvement ideas, and case-based reasoning (CBR) for retaining and reusing past improvements. This paper illustrates the application of the proposed methodology using an example of an inbound telesales process.

PROFESSIONAL TRAINING OF ELECTRONICS ENGINEERS: APPLYING US EXPERICENCE TO UKRAINAN HIGHER EDUCATION INSTITUTIONS

2020 ◽  
pp. 80-85
Author(s):  
Olha Pavlenko
Keyword(s):  
Higher Education ◽  
Education Research ◽  
Best Practices ◽  
Cost Reduction ◽  
Professional Training ◽  
Higher Education Institutions ◽  
Academic Staff ◽  
Research And Innovation ◽  
Current State

The article discusses the current state of professional training of engineers, in particular, electronics engineers in Ukrainian higher education institutions (HEIs) and explores best practices from US HEIs. The research outlines the features of professional training of electronics engineers and recent changes in Ukrainian HEIs. Such challenges for Ukrainian HEIs as lack of collaboration between higher education and science with industry, R&D cost reduction for HEIs, and downsizing the research and academic staff, the disparity between the available quality of human capital training and the demanded are addressed. The study attempts to identify successful practices of US HEIs professional training of engineers in order to suggest potential improvements in education, research, and innovation for training electronics engineers in Ukraine.

Are We Loving Our National Parks to Death? A Call for Research on Crime and Law Enforcement in the U.S. National Park System

2021 ◽  
pp. 073401682110157
Author(s):  
William Andrew Stadler ◽  
Cheryl Lero Jonson ◽  
Brooke Miller Gialopsos
Keyword(s):  
Law Enforcement ◽  
National Parks ◽  
National Park ◽  
Future Research ◽  
Road Map ◽  
Current State ◽  
Park Service ◽  
Service Data ◽  
National Park System ◽  
The U.S

Despite a recent surge of visitation and frequent media accounts of lawlessness in America’s national parks, little empirical research has been dedicated to crime and law enforcement in the U.S. national park system. The absence of systematic crime and justice research within these protected spaces should raise concern, as recent park service data and intra-agency reports suggest visitor growth, funding and personnel declines, operational shortcomings, and technology constraints may endanger the capacity of the National Park Service (NPS) to adequately address anticipated crime threats in the 21st century. This call for research aims to raise awareness of the contemporary law enforcement challenges facing this federal agency and encourage the study of crime and justice issues within the U.S. national park system. We briefly examine the evolution and current state of NPS law enforcement and its associated challenges and conclude with a conceptual road map for future research occurring in these protected spaces.

Increased adoption of best practices in ecological forecasting enables comparisons of forecastability across systems

2021 ◽  
Author(s):  
Abigail S. L. Lewis ◽  
Whitney M. Woelmer ◽  
Heather L. Wander ◽  
Dexter W. Howard ◽  
John W. Smith ◽  
...  
Keyword(s):  
Decision Support ◽  
Best Practices ◽  
Forecast Skill ◽  
Robust Analysis ◽  
Ecological Forecasting ◽  
Workflow Automation ◽  
Future Developments ◽  
Current State ◽  
Near Term ◽  
Over Time

Near-term iterative forecasting is a powerful tool for ecological decision support and has the potential to transform our understanding of ecological predictability. However, to this point, there has been no cross-ecosystem analysis of near-term ecological forecasts, making it difficult to synthesize diverse research efforts and prioritize future developments for this emerging field. In this study, we analyzed 178 near-term ecological forecasting papers to understand the development and current state of near-term ecological forecasting literature and compare forecast skill across ecosystems and variables. Our results indicate that near-term ecological forecasting is widespread and growing: forecasts have been produced for sites on all seven continents and the rate of forecast publication is increasing over time. As forecast production has accelerated, a number of best practices have been proposed and application of these best practices is increasing. In particular, data publication, forecast archiving, and workflow automation have all increased significantly over time. However, adoption of proposed best practices remains low overall: for example, despite the fact that uncertainty is often cited as an essential component of an ecological forecast, only 45% of papers included uncertainty in their forecast outputs. As the use of these proposed best practices increases, near-term ecological forecasting has the potential to make significant contributions to our understanding of predictability across scales and variables. In this study, we found that forecast skill decreased in predictable patterns over 1–7 day forecast horizons. Variables that were closely related (i.e., chlorophyll and phytoplankton) displayed very similar trends in predictability, while more distantly related variables (i.e., pollen and evapotranspiration) exhibited significantly different patterns. Increasing use of proposed best practices in ecological forecasting will allow us to examine the forecastability of additional variables and timescales in the future, providing a robust analysis of the fundamental predictability of ecological variables.

scholarly journals CMMI and Ideal in Software Process Improvement

2020 ◽  
Vol 17 ◽  
Keyword(s):  
Customer Satisfaction ◽  
Best Practices ◽  
Software Development ◽  
Process Improvement ◽  
Software Process ◽  
Software Process Improvement ◽  
Critical Factors ◽  
Development Processes ◽  
The Ideal

Different models and standards have been developed with the purpose of improving software development processes and obtaining quality products and achieving customer satisfaction. Despite the efforts that organizations make, they do not always achieve these results. In this article we present the results of the implementation of best practices established by the CMMI model using the IDEAL and SCAMPI B methodology. The results show that applying best practices helps organizations to improve their processes, minimize the number of defects and increase customer satisfaction. Likewise, the critical factors that were considered and aspects to be considered in the deployment of processes are presented.

scholarly journals Review of existing energy management standards and possibilities for its introduction in Serbia

2010 ◽  
Vol 14 (3) ◽  
pp. 613-623 ◽  
Author(s):  
Dubravka Jelic ◽  
Dusan Gordic ◽  
Milun Babic ◽  
Davor Koncalovic ◽  
Vanja Sustersic
Keyword(s):  
Best Practices ◽  
Energy Management ◽  
Energy Efficient ◽  
Management Practices ◽  
Energy Savings ◽  
Management Strategies ◽  
Current Status ◽  
Positive Effects ◽  
Management Standards ◽  
Current State

Until recent times, energy management practices primarily consisted in replacing inefficient equipment and then using any number of methods to estimate obtained savings. Experience shows that positive effects of energy efficient improvements were decreased over time. There have been significant efforts over the last decade to define appropriate standards and best practices and implement the consistent energy management system to increase and maintain the energy savings. The knowledge gained from thousands of energy efficient projects is driving a transition from traditional tactical practice (one-time "build and forget" projects) to energy management strategies proposed and endorsed by a number of international organizations. The current status of internationally developed energy management standards, including an analysis of their shared features and differences is presented in this paper. The purpose of the analysis is to describe the current state of ?best practices? for this emerging area of energy efficiency policymaking in order to study the possibility of implementation of energy management standards in Serbia and to estimate the effects and the potential for energy saving that would be made by its implementation.

scholarly journals On Using Social Media to Predict Elections. A Meta-Analysis

2021 ◽  
Author(s):  
Brent Pretty
Keyword(s):  
Social Media ◽  
Public Opinion ◽  
Best Practices ◽  
Real Time ◽  
Public Perception ◽  
Meta Analysis ◽  
Campaign Strategy ◽  
Current State ◽  
Methods And Techniques ◽  
Analyze Data

As of late there's been great interest in social media’s ability to predict elections. Platforms such as Twitter and Facebook, owing to their cultural ubiquity, offer a plethora of data and an opportunity to track public perception at a granular level in real time. The ability to passively analyze public opinion is a massive step forward in the realm of political prediction, and has the potential to redefine the field of campaign strategy. In this piece of research I analyzed the current state of social media based electoral prediction. I examined the methods and techniques used to collect and analyze data, and compared their results against both each other and other methods of prediction such as telephone polling. In this I found a field that is still in its infancy. Much work remains to be done until a set of best practices surrounding social media based electoral prediction are accumulated.

FINANCIAL STATUS AND PROSPECTS OF ECONOMIC DEVELOPMENT OF THE OUTSOURCING ENTERPRISE

2018 ◽  
Author(s):  
Olga Batrak ◽  
◽  
Nataliia Flentei ◽  
Keyword(s):  
Economic Development ◽  
National Economy ◽  
External Environment ◽  
External Factors ◽  
Financial Status ◽  
Financial Condition ◽  
Current State ◽  
New Ideas ◽  
Internal And External Factors ◽  
Comprehensive Study

The current state of the national economy means that businesses need to constantly look for ways to improve their efficiency and find new ideas to address their shortcomings. The problem of improving the financial condition of the enterprise and finding ways to improve the financial condition of the enterprise is primarily related to the mechanism for assessing the financial condition of the enterprise. The study of the financial condition of the enterprise gives an advantage to the business entity among competitors, allows to identify shortcomings in the activities of the enterprise and to form methods to improve its activities. Both internal and external factors have a significant impact on the financial condition of the enterprise. Since the internal and external environment is constantly changing, so business is characterized by uncertainty. The article considers the specifics of the analysis of the financial condition and prospects of economic development of the outsourcing company. The author generalizes the concept of "financial condition of the enterprise" and substantiates the importance of a comprehensive study of its evaluation indicators. Based on the analysis of the financial condition of Corplex LLC identified promising ways of economic development of the studied outsourcing company.

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