Modeling the Assimilation-Contrast Effects in Online Product Rating Systems

Author(s):  
Xiaoying Zhang ◽  
Junzhou Zhao ◽  
John C.S. Lui
Author(s):  
Xiaoying Zhang ◽  
Hong Xie ◽  
Junzhou Zhao ◽  
John C.S. Lui

The unbiasedness of online product ratings, an important property to ensure that users’ ratings indeed reflect their true evaluations to products, is vital both in shaping consumer purchase decisions and providing reliable recommendations. Recent experimental studies showed that distortions from historical ratings would ruin the unbiasedness of subsequent ratings. How to “discover” the distortions from historical ratings in each single rating (or at the micro-level), and perform the “debiasing operations” in real rating systems are the main objectives of this work. Using 42 million real customer ratings, we first show that users either “assimilate” or “contrast” to historical ratings under different scenarios: users conform to historical ratings if historical ratings are not far from the product quality (assimilation), while users deviate from historical ratings if historical ratings are significantly different from the product quality (contrast). This phenomenon can be explained by the well-known psychological argument: the “Assimilate-Contrast” theory. However, none of the existing works on modeling historical ratings’ influence have taken this into account, and this motivates us to propose the Histori- cal Influence Aware Latent Factor Model (HIALF), the first model for real rating systems to capture and mitigate historical distortions in each single rating. HIALF also allows us to study the influence patterns of historical ratings from a modeling perspective, and it perfectly matches the assimilation and contrast effects we previously observed. Also, HIALF achieves significant improvements in predicting subsequent ratings, and accurately predicts the relationships revealed in previous empirical measurements on real ratings. Finally, we show that HIALF can contribute to better recommendations by decoupling users’ real preference from distorted ratings, and reveal the intrinsic product quality for wiser consumer purchase decisions.


Author(s):  
Hong Xie ◽  
Yongkun Li ◽  
John C.S. Lui

Online product rating systems have become an indispensable component for numerous web services such as Amazon, eBay, Google play store and TripAdvisor. One functionality of such systems is to uncover the product quality via product ratings (or reviews) contributed by consumers. However, a well-known psychological phenomenon called “messagebased persuasion” lead to “biased” product ratings in a cascading manner (we call this the persuasion cascade). This paper investigates: (1) How does the persuasion cascade influence the product quality estimation accuracy? (2) Given a real-world product rating dataset, how to infer the persuasion cascade and analyze it to draw practical insights? We first develop a mathematical model to capture key factors of a persuasion cascade. We formulate a high-order Markov chain to characterize the opinion dynamics of a persuasion cascade and prove the convergence of opinions. We further bound the product quality estimation error for a class of rating aggregation rules including the averaging scoring rule, via the matrix perturbation theory and the Chernoff bound. We also design a maximum likelihood algorithm to infer parameters of the persuasion cascade. We conduct experiments on the data from Amazon and TripAdvisor, and show that persuasion cascades notably exist, but the average scoring rule has a small product quality estimation error under practical scenarios.


2015 ◽  
Vol 118 ◽  
pp. 662-669 ◽  
Author(s):  
W.O. Collinge ◽  
C.L. Thiel ◽  
N.A. Campion ◽  
S.G. Al-Ghamdi ◽  
C.L. Woloschin ◽  
...  

2021 ◽  
Vol 15 (3) ◽  
pp. 1-29
Author(s):  
Hong Xie ◽  
Mingze Zhong ◽  
Yongkun Li ◽  
John C. S. Lui

Online product rating systems have become an indispensable component for numerous web services such as Amazon, eBay, Google Play Store, and TripAdvisor. One functionality of such systems is to uncover the product quality via product ratings (or reviews) contributed by consumers. However, a well-known psychological phenomenon called “ message-based persuasion ” lead to “ biased ” product ratings in a cascading manner (we call this the persuasion cascade ). This article investigates: (1) How does the persuasion cascade influence the product quality estimation accuracy? (2) Given a real-world product rating dataset, how to infer the persuasion cascade and analyze it to draw practical insights? We first develop a mathematical model to capture key factors of a persuasion cascade. We formulate a high-order Markov chain to characterize the opinion dynamics of a persuasion cascade and prove the convergence of opinions. We further bound the product quality estimation error for a class of rating aggregation rules including the averaging scoring rule, via the matrix perturbation theory and the Chernoff bound. We also design a maximum likelihood algorithm to infer parameters of the persuasion cascade. We conduct experiments on both synthetic data and real-world data from Amazon and TripAdvisor. Experiment results show that our inference algorithm has a high accuracy. Furthermore, persuasion cascades notably exist, but the average scoring rule has a small product quality estimation error under practical scenarios.


2020 ◽  
Vol 38 (1) ◽  
pp. 1-25 ◽  
Author(s):  
Xiaoying Zhang ◽  
Hong Xie ◽  
Junzhou Zhao ◽  
John C. S. Lui

Author(s):  
Mitsuo Ohtsuki ◽  
Michael Sogard

Structural investigations of biological macromolecules commonly employ CTEM with negative staining techniques. Difficulties in valid image interpretation arise, however, due to problems such as variability in thickness and degree of penetration of the staining agent, noise from the supporting film, and artifacts from defocus phase contrast effects. In order to determine the effects of these variables on biological structure, as seen by the electron microscope, negative stained macromolecules of high density lipoprotein-3 (HDL3) from human serum were analyzed with both CTEM and STEM, and results were then compared with CTEM micrographs of freeze-etched HDL3. In addition, we altered the structure of this molecule by digesting away its phospholipid component with phospholipase A2 and look for consistent changes in structure.


Author(s):  
S. Golladay

The theory of multiple scattering has been worked out by Groves and comparisons have been made between predicted and observed signals for thick specimens observed in a STEM under conditions where phase contrast effects are unimportant. Independent measurements of the collection efficiencies of the two STEM detectors, calculations of the ratio σe/σi = R, where σe, σi are the total cross sections for elastic and inelastic scattering respectively, and a model of the unknown mass distribution are needed for these comparisons. In this paper an extension of this work will be described which allows the determination of the required efficiencies, R, and the unknown mass distribution from the data without additional measurements or models. Essential to the analysis is the fact that in a STEM two or more signal measurements can be made simultaneously at each image point.


Author(s):  
J. M. Cowley

The comparison of scanning transmission electron microscopy (STEM) with conventional transmission electron microscopy (CTEM) can best be made by means of the Reciprocity Theorem of wave optics. In Fig. 1 the intensity measured at a point A’ in the CTEM image due to emission from a point B’ in the electron source is equated to the intensity at a point of the detector, B, due to emission from a point A In the source In the STEM. On this basis it can be demonstrated that contrast effects In the two types of instrument will be similar. The reciprocity relationship can be carried further to include the Instrument design and experimental procedures required to obtain particular types of information. For any. mode of operation providing particular information with one type of microscope, the analagous type of operation giving the same information can be postulated for the other type of microscope. Then the choice between the two types of instrument depends on the practical convenience for obtaining the required Information.


Author(s):  
R. J. Horylev ◽  
L. E. Murr

Smith has shown by dark-field electron microscopy of extracted ThO2 particles from TD-nickel (2% ThO2) that they possess single crystal characteristics. It is generally assumed that these particle dispersions are incoherent. However, some diffraction effects associated with the particle images appeared to be similar to coherency strain fields. The present work will demonstrate conclusively that ThO2 dispersed particles in TD-nickel (2% ThO2) and TD-NiCr (2% ThO2, 20% Cr, Ni) are single crystals. Moreover, the diffraction contrast effects are extinction fringes. That is, these effects arise because of the particle orientation with respect to the electron beam and the extinction conditions for various operating reflections The particles are in fact incoherent.


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