Review of "Content Strategy in Technical Communication by Guiseppe Getto, Jack T. Labriola, and Sheryl Ruszkiewicz (Eds.). (2020)," Content strategy in technical communication. Routledge.

2020 ◽  
Vol 8 (3) ◽  
pp. 28-29
Author(s):  
A. Nicole Pfannenstiel
Keyword(s):  
Technical Communication ◽  
Content Strategy

Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence: A “Streams” Approach for Technical Communication and User Experience

2021 ◽  
pp. 004728162110419
Author(s):  
Gustav Verhulsdonck ◽  
Tharon Howard ◽  
Jason Tham
Keyword(s):  
Artificial Intelligence ◽  
User Experience ◽  
Technical Communication ◽  
Design Thinking ◽  
Professional Communication ◽  
Ux Design ◽  
Content Strategy ◽  
The Impact ◽  
Technical And Professional Communication ◽  
User Centered

Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.

Extending Design Thinking, Content Strategy, and Artificial Intelligence into Technical Communication and User Experience Design Programs: Further Pedagogical Implications

2022 ◽  
pp. 004728162110725
Author(s):  
Jason Tham ◽  
Tharon Howard ◽  
Gustav Verhulsdonck
Keyword(s):  
Artificial Intelligence ◽  
User Experience ◽  
Professional Practice ◽  
Technical Communication ◽  
Design Thinking ◽  
Experience Design ◽  
User Experience Design ◽  
Ux Design ◽  
Content Strategy ◽  
Communication Pedagogy

This article follows up on the conversation about new streams of approaches in technical communication and user experience (UX) design, i.e., design thinking, content strategy, and artificial intelligence (AI), which afford implications for professional practice. By extending such implications to technical communication pedagogy, we aim to demonstrate the importance of paying attention to these streams in our programmatic development and provide strategies for doing so.

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