Extending Design Thinking, Content Strategy, and Artificial Intelligence into Technical Communication and User Experience Design Programs: Further Pedagogical Implications

2022 ◽  
pp. 004728162110725
Author(s):  
Jason Tham ◽  
Tharon Howard ◽  
Gustav Verhulsdonck

This article follows up on the conversation about new streams of approaches in technical communication and user experience (UX) design, i.e., design thinking, content strategy, and artificial intelligence (AI), which afford implications for professional practice. By extending such implications to technical communication pedagogy, we aim to demonstrate the importance of paying attention to these streams in our programmatic development and provide strategies for doing so.

2021 ◽  
pp. 004728162110419
Author(s):  
Gustav Verhulsdonck ◽  
Tharon Howard ◽  
Jason Tham

Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.


2021 ◽  
Vol 8 (5) ◽  
pp. 1057
Author(s):  
Fara Regina Isadora ◽  
Buce Trias Hanggara ◽  
Yusi Tyroni Mursityo

<p class="Abstrak">Rumah Sakit Semen Gresik merupakan fasilitas kesehatan yang ada di Kabupaten Gresik dengan akreditasi tingkat paripurna. Rumah Sakit Semen Gresik di kondisi pandemi saat ini mengalami penurunan jumlah pasien dan pendapatan, sehingga Rumah Sakit Semen Gresik berencana untuk menghadirkan layanan kesehatan yang dapat dilakukan di rumah menggunakan aplikasi untuk memudahkan pasien dalam mendapatkan layanan Kesehatan tanpa datang ke rumah sakit. Aplikasi yang dibangun harus memberikan kenyamanan saat digunakan oleh pengguna, maka dari itu perlu adanya rancangan <em>user experience. Design thinking </em>merupakan metode yang digunakan untuk merancang <em>user experience </em>pada aplikasi HomeCare dengan mendefinisikan permasalahan serta memberikan solusi desain yang dapat menyelesaikan permasalahan tersebut. Solusi desain selanjutnya diuji menggunakan <em>user experience questionnaire </em>(UEQ) untuk mengetahui apakah solusi desain yang dirancang sudah menyelesaikan permasalahan yang dialami oleh calon pengguna. Hasil dari pengujian menggunakan UEQ yaitu, untuk aplikasi HomeCare dengan pengguna pasien memiliki nilai <em>mean</em> tiap skala UEQ yang berada pada kategori positif dengan semua skala UEQ berada pada kategori baik kecuali skala <em>dependability </em>yang berada pada kategori sangat baik, sedangkan untuk aplikasi HomeCare Giver dengan pengguna tenaga kesehatan memiliki nilai <em>mean</em> tiap skala UEQ yang juga berada pada kategori positif dengan semua skala UEQ berada pada kategori baik kecuali skala <em>attractiveness </em>dan <em>novelty </em>yang berada pada kategori sangat baik<em>. </em>Sehingga aplikasi HomeCare dan HomeCare Giver memiliki rancangan <em>user experience </em>yang baik.</p><p class="Abstrak"><em><strong>Abstract</strong></em></p><p class="Judul2"><em>Semen Gresik Hospital is a health facility in Gresik Regency </em><em>with a paripurna level of accreditation</em><em>. Semen Gresik Hospital in a pandemic condition is currently experiencing a decrease in the number of patients, so that Semen Gresik Hospital plans to provide health services that can be done at home using an application to make it easier for patients to get health services without coming to the hospital. Applications that are built must provide comfort when used by users, therefore there is a need for a user experience design. Design thinking is a method used to design user experiences on the HomeCare application by defining problems and providing design solutions that can solve these problems. The design solution is then tested using a user experience questionnaire (UEQ) to find out whether the design solution designed has resolved the problems experienced by potential users. The results of the test using UEQ are, for the HomeCare application whose users are patient, the mean value of each UEQ scale is in the positive category with all UEQ scales in the good category except for the dependability scale which is in the very good category, while for the HomeCare Giver application whose the users are health workers, has a mean value of each UEQ scale which is also in the positive category with all UEQ scales in the good category except the attractiveness and novelty scales which are in the very good category. This can be concluded that HomeCare and HomeCare Giver applications have a good user experience design.</em></p><p class="Abstrak"><em><strong><br /></strong></em></p>


2018 ◽  
Vol 2 (4) ◽  
pp. 74
Author(s):  
Stavros Tasoudis ◽  
Mark Perry

This study reports on the empirical findings of participatory design workshops for the development of a supportive automotive user experience design system. Identifying and addressing this area with traditional research methods is problematic due to the different user experience (UX) design perspectives that might conflict and the related limitations of the automotive domain. To help resolve this problem, we conducted research with 12 user experience (UX) designers through individual participatory prototyping activities to gain insights into their explicit, observable, tacit and latent needs. These activities allowed us to explore their motivation to use different technologies; the system’s architecture; detailed features of interactivity; and to describe user needs including efficiency, effectiveness, engagement, naturalness, ease of use, information retrieval, self-image awareness, politeness, and flexibility. Our analysis led us to design implications that translate participants’ needs into UX design goals, informing practitioners on how to develop relevant systems further.


2020 ◽  
Vol 1 ◽  
pp. 947-956 ◽  
Author(s):  
D. Kerpen ◽  
J. Conrad ◽  
D. Wallach

AbstractWe propose to combine Collaborative User Experience Design (CUXD) projects with the integrated product and process modelling theory CPM/PDD to formalise the CUXD process model. CPM/PDD is discussed as a Design Theory and Methodology (DTM) to describe a product as well as the product development process based on a clear distinction of characteristics and properties. CUXD is presented as a cross-disciplinary, human-centred development model. It focuses on team collaboration, relates to concepts of Design Thinking, Agile Development as well as Lean UX and it highlights user experience metrics.


2019 ◽  
Vol 50 (4) ◽  
pp. 376-400
Author(s):  
Gustav Verhulsdonck ◽  
Nadya Shalamova

As people today use information products in contexts with distractions, we need to design for people’s attention. User experience design routinely relies on behavioral design to engage distracted users and nudge them toward specific behavior. Although practiced in user experience design, behavioral design is less known in technical communication. In this article, we use the CHOICES (Context, Habits, Other people, Incentives, Congruence, Emotions, and Salience) framework developed by McKinsey’s Behavioral Lab to introduce students to learn about behavioral design principles that make use of cognitive biases to influence people. We maintain that behavioral design is useful for technical communicators because they create digital assets that are part of the user experience.


2021 ◽  
Vol 33 (1) ◽  
Author(s):  
Trevor Chawana ◽  
Funmi Adebesin

Incorporating user experience (UX) design into system development processes can give an organisation competitive advantage over its rivals. Embedding UX design into system development processes requires investment in skilled professionals, who in turn follow a methodical process to make UX design an integral part of the organisation. Despite the value that can be added by UX design, demonstrating the return on investment (ROI) in UX remains a perennial challenge because of the difficulty associated with explicitly linking UX design with good ROI, to the exclusion of other system development processes. In this paper, we report on the current state of measuring ROI in UX design in a selection of South African organisations. We interviewed 33 UX professionals from four organisations to get insight into how ROI in UX design is measured in their respective organisations. The results showed that some participants were aware of the metrics that could be used to measure ROI in UX design. However, none of the four organisations were specifically calculating ROI in UX. Rather, ROI was being calculated on entire project.


Author(s):  
Mourad Chouki ◽  
Brigitte Borja de Mozota ◽  
Andreas Kallmuenzer ◽  
Sascha Kraus ◽  
Marina Dabic

2020 ◽  
pp. 004728162098156
Author(s):  
Kirk St.Amant

Meeting the needs of users requires an understanding of the contexts where they interact with materials. This entry presents an approach for integrating script theory into usability to develop medical materials individuals can use in the settings where they receive or perform healthcare activities. The entry introduces technical communication professionals to script theory and presents mechanisms for using script theory to research patient expectations of and presents usable materials for health and medical contexts.


SISFOTENIKA ◽  
2020 ◽  
Vol 11 (1) ◽  
pp. 26
Author(s):  
Nadia Aulia ◽  
Septi Andryana ◽  
Aris Gunaryati

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