Abstract A23: Psychometric development and validation of a Patient Satisfaction with Interpersonal Relationship with Navigator (PSN-I) measure: A multisite National Cancer Institute-sponsored Patient Navigation Research Program (PNRP) study

2010 ◽  
Author(s):  
Pascal Jean-Pierre ◽  
Kevin Fiscella ◽  
Paul C. Winters ◽  
Kristen Wells ◽  
Tracy Battaglia ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Research Program ◽  
National Cancer Institute ◽  
Patient Navigation ◽  
Interpersonal Relationship ◽  
Development And Validation

Patient and Provider Perceptions of a Patient Navigation Program to Improve Postpartum Care Among Publicly Insured Women

2019 ◽  
Author(s):  
Fengling Hu ◽  
Angelina Strohbach ◽  
Noelle G. Martinez ◽  
Melissa A. Simon ◽  
Lynn M. Yee
Keyword(s):  
Patient Satisfaction ◽  
Low Income ◽  
Patient Navigation ◽  
Clinical Care ◽  
Comparative Method ◽  
Interpersonal Relationship ◽  
Program Satisfaction ◽  
Provider Perceptions ◽  
Navigation Program ◽  
Publicly Insured

Abstract Objective This study was aimed to assess patient and provider perceptions of a postpartum patient navigation program. Study Design This was a mixed-method assessment of a postpartum patient navigation program. Navigating New Motherhood (NNM) participants completed a follow-up survey including the Patient Satisfaction with Interpersonal Relationship with Navigator (PSN-I) scale and an open-ended question. PSN-I scores were analyzed descriptively. Eighteen provider stakeholders underwent in-depth interviews to gauge program satisfaction, perceived outcomes, and ideas for improvement. Qualitative data were analyzed by the constant comparative method. Results In this population of low-income, minority women, participants (n = 166) were highly satisfied with NNM. The median PSN-I score was 45 out of 45 (interquartile range [IQR]: 43–45), where a higher score corresponds to higher satisfaction. Patient feedback was also highly positive, though a small number desired more navigator support. Provider stakeholders offered consistently positive program feedback, expressing satisfaction with NNM execution and outcomes. Provider stakeholders noted that navigators avoided inhibiting clinic workflow and eased clinic administrative burden. They perceived NNM improved multiple clinical and satisfaction outcomes. All provider stakeholders believed that NNM should be sustained long-term; suggestions for improvement were offered. Conclusion A postpartum patient navigation program can perceivably improve patient satisfaction, clinical care, and clinic workflow without burden to clinic providers.

scholarly journals National Cancer Institute Patient Navigation Research Program

Cancer ◽  
2008 ◽  
Vol 113 (12) ◽  
pp. 3391-3399 ◽  
Author(s):  
Karen M. Freund ◽  
Tracy A. Battaglia ◽  
Elizabeth Calhoun ◽  
Donald J. Dudley ◽  
Kevin Fiscella ◽  
...  
Keyword(s):  
Research Program ◽  
National Cancer Institute ◽  
Patient Navigation

scholarly journals Cross-cultural validation of a Patient Satisfaction with Interpersonal Relationship with Navigator measure: a multi-site patient navigation research study

2011 ◽  
Vol 21 (12) ◽  
pp. 1309-1315 ◽  
Author(s):  
Pascal Jean-Pierre ◽  
Kevin Fiscella ◽  
Paul C. Winters ◽  
Electra Paskett ◽  
Kristen Wells ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Patient Navigation ◽  
Research Study ◽  
Interpersonal Relationship ◽  
Cross Cultural ◽  
Cultural Validation

scholarly journals Development and Validation of a Patient Satisfaction Survey for Comprehensive Medication Management

2016 ◽  
Vol 22 (1) ◽  
pp. 81-86 ◽  
Author(s):  
Jean Moon ◽  
Claire Kolar ◽  
Amanda Brummel ◽  
Molly Ekstrand ◽  
Haley Holtan ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Medication Management ◽  
Satisfaction Survey ◽  
Patient Satisfaction Survey ◽  
Development And Validation

scholarly journals THE CHILDBIRTH SERVICES ASPECT THAT INFLUENCE PATIENT SATISFACTION

2017 ◽  
Vol 12 (2) ◽  
pp. 243-251
Author(s):  
Hema Dewi Anggraheny ◽  
Sudiro Sudiro
Keyword(s):  
Patient Satisfaction ◽  
Interpersonal Relationship ◽  
Reliability And Validity ◽  
Care Providers ◽  
Cross Sectional ◽  
Birth Satisfaction ◽  
Childbirth Satisfaction ◽  
Survey Instruments ◽  
Cross Sectional Design ◽  
Decision Choice

Pregnant women have higher expectations of the care providers attitude in order to have childbirth satisfaction. This study aims to analyze the relationship between childbirth services and birth satisfaction in Roemani Muhammadiyah Semarang hospital. We used a cross sectional design and used an interview to collect the data, it was conducted from July to August 2016. A total of 79 women were enrolled in the study that fulfill the inclusion and exclusion criteria. The childbirth services and patient satisfaction were measured using survey instruments which wed measured the reliability and validity previously. The linier regression were applied. The majority of the patients (94,9%) were 21-40 years old, 67,1% were university graduate, 40,5% were housewife, 62% were multigravida, and 57% were delivered by cesarean section. There were significant effect between interpersonal relationship (p=0,0001), patient decision choice (p=0,001), and breastfeeding management (p=0,021) and birth satisfaction. The strongest predictor of birth satisfaction was interpersonal relationship.

scholarly journals Client Satisfaction and Experience With Telepsychiatry: Development and Validation of a Survey Using Clinical Quality Domains (Preprint)

2020 ◽  
Author(s):  
Eva Serhal ◽  
Anne Kirvan ◽  
Marcos Sanches ◽  
Allison Crawford
Keyword(s):  
Mental Health ◽  
Patient Satisfaction ◽  
Quality Of Care ◽  
Quality Care ◽  
Clinical Intervention ◽  
Strongly Correlated ◽  
Clinical Quality ◽  
Survey Tool ◽  
Development And Validation

BACKGROUND Telepsychiatry is an increasingly used model of mental health care that connects patients with psychiatrists at a distance via videoconference. Telepsychiatry is an effective clinical intervention that improves access to quality care in regions with limited resources or in clinical situations where in-person care is unavailable. OBJECTIVE This study aims to develop a validated survey tool to measure patient experience and satisfaction with telepsychiatry based on the quality of care domains. This study also seeks to understand which health service outcomes were most strongly correlated with overall satisfaction in the context of telepsychiatry. METHODS The survey created in this study was developed and validated with a panel of subject matter and process experts and was piloted with 274 patients who received clinical consultations through the TeleMental Health Program at the Centre for Addiction and Mental Health. Factor analysis was used to determine correlations between questions and quality of care domains and was also used to assess model fit. RESULTS The study provides a validated survey to measure patient satisfaction and experience with telepsychiatry across 4 domains: access and timeliness, appropriateness, effectiveness, and safety. Both safety and access and timeliness were found to be statistically significant predictors of satisfaction in our sample. CONCLUSIONS By situating patient satisfaction and experience within this framework, the survey facilitates patient data collection and interpretation through a clinical quality lens.

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