The Effect of Service Quality on Customers’ Intention: A Case of Internet Service Provider in Malaysia

2019 ◽  
Vol 16 (11) ◽  
pp. 4706-4713
Author(s):  
Nopadol Burananuth ◽  
Panyarat Panthong ◽  
Sumalee Mephong
Keyword(s):  
Service Quality ◽  
Sample Size ◽  
Service Provider ◽  
General Public ◽  
Design Methodology ◽  
Internet Service Provider ◽  
Primary Data ◽  
Internet Service ◽  
Internet Users ◽  
The Relationship

Purpose—This study attempts to find the effect of service quality on internet service provider customers’ behavior. This study used primary data to examine the relationship between the service quality and the customers’ intention. Design/Methodology/Approach—The data in this research was collected from general public of Malaysia through survey based questionnaire. The data was analyzed using the PLS-SEM. The chosen population for conducting this research is internet users with the sample size of 305 respondents.

Role of social networking platforms as tool for enhancing the service quality and purchase intention of customers in Islamic country

2019 ◽  
Vol 10 (3) ◽  
pp. 811-826 ◽  
Author(s):  
Muhammad Naeem
Keyword(s):  
Social Media ◽  
Service Quality ◽  
Social Networking ◽  
Service Provider ◽  
Purchase Intention ◽  
Discussion Groups ◽  
Internet Service Provider ◽  
Level Of Service ◽  
Internet Service ◽  
Content Type

Purpose Customers are increasingly focused to find reviews, discussions and feedbacks on social media related to particular services in which they are interested. This paper aims to find which social networking platforms are more frequently used to provide reviews related to services, and based on these reviews, how service providing organizations can enhance the level of service quality and purchase intention of customers. Design/methodology/approach The research approach for this study is based on interpretivism assumptions and qualitative research design. The semi-structured and non-directive interviews were conducted to collect data from customers and marketing team of internet service provider and banking organization. These selected organizations have major shares in markets and a large number of customers. The participants were selected based on purposive sampling technique and their contribution in services-related discussion on social networking platforms. Findings Findings of this research highlighted that social networking platforms such as official Facebook page of selected service providing organizations, closed public discussion groups on Facebook, WhatsApp groups of family and friends and YouTube videos comment section are more frequently used to create service reviews and purchase intention of customers. Above all, results also reveal that customers are more frequently used Facebook discussion groups (public or private) for generating services reviews for selected bank and internet service provider. Research limitations/implications The effective and efficient use of these social networking platforms can enhance interactive communication, services reviews, feedbacks, intention to purchase, social influence, social trust and services quality. Furthermore, social media platforms required lower level of advertisement cost and offered huge amount of enquires, discussions, transactions, word of mouth, services stories and interactions of consumers. Originality/value There is rare research available on how and which social networking applications can enhance the level of service quality of services sector organizations especially in the context of Islamic countries. Most of the available literature has been investigated the link of social media and traditional marketing related constructs. This research is exploratory in nature because it investigates under-researched issue regarding the use of social networking applications to enhance the level of service quality and purchase intention of customers.

scholarly journals Service quality role on customer’s loyalty of Indonesia internet service provider during Covid-19

2020 ◽  
Vol 13 (2) ◽  
pp. 167
Author(s):  
Indira Rachmawati
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Service Provider ◽  
Information Quality ◽  
Internet Service Provider ◽  
Security And Privacy ◽  
Internet Service ◽  
Behavioral Loyalty ◽  
Attitudinal Loyalty ◽  
Network Quality

<p>The present study developed a conceptual research framework for potential predictors of loyalty to intention and loyalty to the action ofinternet service providers. This study examined whether customer loyalty of Indonesia service provider was related to service quality dimensions (namely network quality, customer service, information quality, security, and privacy) by providing empirical evidence of the relationship among there variables. Customer loyaltywas reflected by the indicators of loyalty to intention, loyalty to action, and willingness to recommend to others. This is to fill the research gap generated by the fact that many previous studies have only studied up to the intention phase and/or have jumped to the action phase without looking at the intention phase.  A quantitative approach through a questionnaire survey was conducted in primary data collection.Out of 400 internet service provider customers surveyed in this study that collected through internet online survey. The findings and results show: Firstly, network quality directly influences attitudinal loyalty. Secondly, customer service directly influences attitudinal loyalty. Thirdly, information quality directly influences attitudinal loyalty. Fourthly, securityand privacynot only directly influence attitudinal loyalty but also influence behavioral loyalty. Finally, attitudinal loyalty directly influences behavioral loyalty. The contribution to academicians interested in the same research topic was the conceptual model. It contributed to the understanding of the cognition-to action loyalty phase framework, also known as the four-stage loyalty phase framework.</p>

IMPLEMENTASI MIKROTIK ROUTER BOARD 750 SEBAGAI FIREWALL BLOK SITUS PADA JARINGAN LAN

JURTEKSI ◽  
2019 ◽  
Vol 3 (2) ◽  
pp. 70-75
Author(s):  
Mohd Siddik
Keyword(s):  
Service Provider ◽  
Service Providers ◽  
Internet Service Provider ◽  
Business Community ◽  
The Internet ◽  
Internet Services ◽  
Internet Service ◽  
Internet Users ◽  
Use Of The Internet ◽  
Content Information

AbstrakPenggunaan internet saat ini semakin meluas, dengan mudah berbagai informasi kita temukandi internet, mulai dari ilmu pengetahuan, bisnis, komunitas sampai informasi yang menjurus kepadakonten negatifpun sering di jumpai. Tidak semua informasi yang ada di internet positif, tak jaranginformasi negatif banyak ditemukan, bahkan informasi yang berkonten negatif terkadang merugikanpengguna internet. Untuk bisa terkoneksi ke internet ada banyak layanan internet yang bisa digunakan,pastinya layanan tersebut sudah terhubung dengan ISP (internet service provider) atau jasa penyedialayanan internet. Jaringan LAN adalah konsep jenis jaringan yang banyak digunakan dalampendistribusian layanan internet. Saat ini pendistribusian layanan internet sudah semakin meluas, mulaidari instansi pemerintah, perusahaan, sekolah bahkan sampai café untuk sekedar minum kopi pun takluput dari layanan internet, untuk itu perlu melakukan filterisasi terhadap situs web yang berkontennegatif. Dalam penelitian ini penulis menjelaskan bagaimana proses blok situs dengan menggunakanhardware Mikrotik Routerboar 750 yang digunakan sebagai firewall, yang nantinya dimplementasikanpada jaringan LAN.Kata Kunci: Blok Situs Web, Internet, Jaringan LAN, MikrotikAbstractTh e use of the Internet today is widespread, with easy information we find on the internet,ranging from science, business, community to information that leads to negative content is oftenencountered. Not all of the information on the internet is positive, there is not enough negativeinformation to be found, even negative content information is sometimes detrimental to internet users. Tobe connected to the internet there are many internet services that can be used, of course the service isalready connected with the ISP (internet service provider) or service providers internet. LAN network is aconcept of network type that is widely used in the distribution of internet services. Currently thedistribution of Internet services has been increasingly widespread, ranging from government agencies,companies, schools and even the café to just drink coffee did not escape the internet service, for it needsto do the filtering of websites that berkonten negative. In this study the authors explain how the site blockprocess using Mikrotik Routerboar 750 hardware used as a firewall, which will be implemented on theLAN network.Keywords: Internet, LAN Network, Mikrotik, Web Site Block

scholarly journals ETHIC CYBER STRENGTHENING ASCRIMINAL LAW POLICY FORMULATIONS IN RESPONSE CYBERPORN

2017 ◽  
Vol 1 (2) ◽  
pp. 30
Author(s):  
Hervina Puspitosari ◽  
Ashinta Sekar Bidari
Keyword(s):  
Service Provider ◽  
Service Providers ◽  
Internet Access ◽  
Internet Service Provider ◽  
Internet Service ◽  
Criminal Sanctions ◽  
Internet Users ◽  
Access Service ◽  
Casting Activity ◽  
Cyber Ethics

<p>Cyber Porn is an act of using cyberspace to create, display, distribute, publish pornography and obscene material. Cyberspace with technology that carries pornography, so that pornography provides more feature-rich form of pornography, pornografipun experienced media translation and making pornography created with multi features. The lack of regulations on the provision of criminal sanctions for internet access service providers (ISP /Internet Service Provider)are not filtering out pornographic content so that they can be accessed internet users. Cyber ethics required for casting activity that is passed by internet users. Ideal criminal Legal policy of studies necessary legal substance of law reforms in the fight against cyberporn.</p>

Charity Sport Event Sponsorship as Value Creation Strategy: An Event Participant Perspective

2021 ◽  
pp. 1-14
Author(s):  
David Fechner ◽  
Kevin Filo ◽  
Sacha Reid ◽  
Robyn Cameron
Keyword(s):  
Multiple Sclerosis ◽  
Value Creation ◽  
Service Provider ◽  
Internet Service Provider ◽  
Sport Event ◽  
Internet Service ◽  
Creation Process ◽  
Semistructured Interviews ◽  
Sport Events ◽  
Value Creation Process

Sponsoring charity sport events (CSEs) represents an opportunity for businesses to achieve a variety of marketing objectives. Event sponsors need to promote their brand in an authentic manner because CSE participants may be skeptical of the sponsor if they believe the organization is supporting the event solely for commercial purposes. The current research examines the perceptions that CSE participants have for a sponsor’s contribution to the value creation process of the event. Semistructured interviews (N = 17) were conducted with MS (multiple sclerosis) Moonlight Walk 2018 participants to explore how this key stakeholder perceives the contribution of the sponsor (Harbour ISP [Internet service provider]) in the event experience. Five themes were uncovered: raising CSE awareness, cultivating a fundraising network, engaging authentically, celebrating constituents, and providing operational support. Building on the findings of this research, CSE managers and sponsors should work to share the story behind their partnership while integrating event participants in the development of the sponsorship program.

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