Developing Critical Thinking and Interpersonal Skills in a Services Marketing Course Employing Total Quality Management Concepts and Techniques

1994 ◽  
Vol 16 (3) ◽  
pp. 20-31 ◽  
Author(s):  
John R. Ronchetto ◽  
Tom A. Buckles
Keyword(s):  
Critical Thinking ◽  
Quality Management ◽  
Total Quality Management ◽  
Interpersonal Skills ◽  
Services Marketing ◽  
Total Quality ◽  
Management Concepts

Toward Critical Thinking Mechanical Designers

1993 ◽  
Author(s):  
Timothy K. Hight ◽  
Lee Hornberger ◽  
Lilia A. Sanchez
Keyword(s):  
Critical Thinking ◽  
Quality Management ◽  
Total Quality Management ◽  
Engineering Design ◽  
Mechanical Engineering ◽  
Mission Statement ◽  
Educational Process ◽  
Total Quality

Abstract The Mechanical Engineering Design curriculum at Santa Clara University has been reviewed using the principles of Total Quality Management. The review has led to a clear mission statement and the inclusion of an explicit component of Critical Thinking in our curriculum. We have begun to develop the educational process that will enable us to accomplish this mission.

scholarly journals Total Quality Management Meta-Analysis: Founders, Awards Criteria, and Successful versus Failing Cases in Higher Education

2016 ◽  
Vol 8 (2) ◽  
pp. 38
Author(s):  
Iman Rabah
Keyword(s):  
Higher Education ◽  
Systematic Review ◽  
Quality Management ◽  
Total Quality Management ◽  
Qualitative Analysis ◽  
Meta Analysis ◽  
Total Quality ◽  
Management Concepts ◽  
Review Procedure ◽  
Clear Presentation

<p>The purpose of this meta-analysis paper is to give a clear presentation of the Total Quality Management (TQM) characteristics and concepts applicable to the higher education context. The paper presents the TQM concepts analysed by the founders of the TQM literature. Followed by the meta-analysis of the influence of TQM awards to quality management principles and characteristics. Those TQM awards are attractive to many organizations, including higher education. Consequently, their criteria can reshape the quality management concepts and implementation in organizations when they are granted such awards. This paper uses qualitative meta-analysis as a method of conducting a thorough secondary qualitative analysis of primarily qualitative results. In this systematic review procedure, the literature is reviewed as not only an objective means to combine the results of previous studies but also to compare, classify, and deduce conclusions of theTQM major concepts and the applicability of this model to higher education including successful and failing cases. All of the TQM concepts constituting of the TQM characteristics discussed by the TQM founders and also those TQM characteristics developed by the TQM awards’ criteria are analysed from the perspective of the higher education TQM scholars in order to present the applicability or inapplicability of those concepts or characteristics to higher education.</p>

Application of total quality management concepts to a business school

1998 ◽  
Vol 16 (4/5/6) ◽  
pp. 520 ◽  
Author(s):  
T.K. Bhattacharya ◽  
Taisier AlDiab Zoubi ◽  
Abduihamid Sukar
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business School ◽  
Total Quality ◽  
Management Concepts

scholarly journals Is innovation the future of quality management?

2017 ◽  
Vol 9 (3/4) ◽  
pp. 232-240 ◽  
Author(s):  
Johan Lilja ◽  
David Hansen ◽  
Johan Fredrikson ◽  
Daniel Richardsson
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Design Methodology ◽  
Innovation Management ◽  
Total Quality ◽  
Content Type ◽  
Management Concepts ◽  
Literature Reviews ◽  
Operational Excellence ◽  
Practical Implications

Purpose Upcoming as well as mature industries are facing pressure as regards successfully managing operational excellence, and, at the same time, driving and managing innovation. Quality management concepts and practices’ ability to tackle this challenge have been questioned. It has even been suggested that there is a need to provide and promote an updated/changed, and even re-branded, version of Total Quality Management, merging quality management (QM) and innovation management (IM). Can such a shift then actually be spotted? The purpose of this paper is to explore and see if there are any signs suggesting that QM and IM actually are about to merge. Design/methodology/approach The study is based on literature reviews, document studies and interviews. Findings The paper highlights three signs indicating that QM and IM indeed are approaching each other, and that it is a movement driven from both sectors, e.g., in the work with new ISO-standards and the Toyota Kata framework. Originality/value The indicated development has fundamental and extensive practical implications. It will for example have to be followed by a similar merging of the two fields in the educational system, and in the competences of future managers.

scholarly journals Implementing Total Quality Management Concepts to Land Administration System in Pakistan

2014 ◽  
Vol 2 (4) ◽  
pp. 74-80
Author(s):  
Zahir Ali ◽  
A. M. Tuladhar ◽  
J. A. Zevenbergen ◽  
Muhammad Ajmal Bhatti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Total Quality ◽  
Administration System ◽  
Land Administration ◽  
Management Concepts

scholarly journals The Potential of Design Thinking and Total Quality Management in Creating Public Value

2021 ◽  
Vol 14 (1) ◽  
pp. 285-309
Author(s):  
Rauno Vinni
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Design Thinking ◽  
Total Quality ◽  
Public Value ◽  
The Public ◽  
Public Managers ◽  
Innovative Method ◽  
Management Concepts ◽  
Is Design

Abstract One of the most fashionable management concepts currently is Design Thinking (DT). DT is sometimes advertised as the creative and innovative method for handling wicked problems. The explosion of DT in the public sector resembles the fast adoption of Total Quality Management (TQM) a few decades ago. At first sight, DT and TQM appear mutually exclusive – the former emphasizes inventiveness, which is cherished in modern governance, while the latter stresses mechanistic solutions and seems obsolete. Yet, public managers need a clearer understanding of DT and TQM and how they relate to each other. The main aim of this paper is two analyze when public managers should employ DT and when they should use TQM in creating public value. The article compares DT and TQM and finds that they are surprisingly similar. For example, they share core values like user-centeredness, stakeholder commitment, cooperation, etc. That is not to say that DT and TQM are the same, for instance their tools are different. Still, the paper argues that the two management models could well be combined – e.g. DT could assist public managers in finding new solutions to known problems and TQM could be used to institutionalize change. This insight helps managers to make informed decisions when choosing a mix of management methods that fits their purpose best.

Incorporating Total Quality Management Into Safety Program: General Approach

2002 ◽  
Author(s):  
Boris Blyukher
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Safety Management ◽  
Risk Level ◽  
Total Quality ◽  
Safety Program ◽  
Professional Journals ◽  
Superconducting Super Collider ◽  
Management Concepts

An increasing number of articles in professional journals in safety field address the natural fit between safety and quality. As a group, safety professionals strive to improve organizational performance through application of loss control and safety management techniques. The total quality management (TQM) philosophy also emphasizes improvement of overall organizational performance via application of quality management concepts and techniques. This paper presents a conceptual model and framework for developing a comprehensive safety program with incorporating elements of TQM which contribute to potential hazards and accidents reduction. These methods are demonstrated on the example of safety program for Superconducting Super Collider Laboratory (SSC). The goal of this program is to analyze various components interfaces and interrelationships to ensure that they meet specified safety criteria. The proposed program is based on a proven managerial approach to provide timely documentation for design and operations associated with systems, facilities, and equipment. As a result of this program, provisions and actions for quality assurance, reliability, safety, and hazard prevention and control have been put in place to reduce all identifiable potential hazards to a low risk level.

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