Improving Employees’ Interpersonal Communication Competencies

Today’s college students are experiencing unprecedented high levels of anxiety, resulting in devastating effects. This essay challenges communication educators to respond directly to this significant issue by employing an experiential pedagogy that offers students constitutive opportunities to initiate, experiment with, and receive feedback about new communicative behaviors that will enable them to interact well and achieve positive outcomes in high anxiety-inducing interactions. The essay explicates how that constitutive, experiential pedagogy informs the course “Communication and Human Relations,” enabling students to acquire communication competencies to reduce their anxiety about and to manage effectively their personal and interpersonal communication difficulties.

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Importance of Competences in Communication, as Perceived by Business Leaders

Periodica Polytechnica Social and Management Sciences ◽

10.3311/ppso.15796 ◽

2021 ◽

Author(s):

Peter Karacsony ◽

Tamás Bokor

Keyword(s):

Interpersonal Communication ◽

Leadership Skills ◽

Communication Training ◽

Business Leaders ◽

Scientific Papers ◽

Grade Scale ◽

Communication Competencies ◽

Leadership Experience ◽

Training Programmes ◽

Subjective Importance

From the perspective of a hierarchically ordered company, the expectations of company leaders concerning their employees' necessary competencies play a greater role than vice versa. This paper light on the expectations of leaders and sub-leaders of micro-, small and medium-sized enterprises concerning the competencies of employees in neighbouring parts of Hungary and Slovakia.The authors' collected 28 scientific papers on the issue of communication competencies in order to map out 21 "common denominators" derived from the combined competence lists. A survey was conducted with 222 respondents to measure the subjective importance assigned to these traits and to observe the respondents' attitudes towards the effectiveness of communication training programmes they had participated in. On the Hungarian side, speech competence proved to be the most crucial competence for business leaders, followed by attention/reflection and interpersonal communication skills. In Slovakia, persuasion was reported to be the most crucial trait, the second most important is the application of confirmation and feedback, and the third is speech competence. In terms of the participants' past communication training experiences, the competences of group communication, assertiveness and leadership skills were reported to have been the main areas of focus. The findings indicate that overall satisfaction with communication training programmes depends on neither the amount of participants' leadership experience nor the companies' field(s) of activity, nor the nationality (i.e. the venue) of the companies. The overall satisfaction rate is 2.53 on a four-grade scale among those who ever attended communication training programmes.

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Komunikasi Fatik Komunitas Public speaking dalam Persuasi Kompetensi Komunikasi

Profetik Jurnal Komunikasi ◽

10.14421/pjk.v12i1.1548 ◽

2019 ◽

Vol 12 (1) ◽

pp. 74

Author(s):

Yuliana Rakhmawati

Keyword(s):

Interpersonal Communication ◽

Public Speaking ◽

Communication Competence ◽

Secondary Data ◽

Primary Data ◽

The Public ◽

Community Activities ◽

Communication Competencies ◽

Phatic Communication ◽

Physiological Problem

Inadequate communication competence among some participants in communication might perform as an obstacle in delivering and receiving messages. This physiological problem was the reason underlying the establishment of public speaking community in Trunojoyo University of Madura. The community educates and enhances members’ interests and talents related to their communication competence. This study aims to gain an understanding of the methods used by the public speaking community in initiating members' communication competences. This research approaches phenomena in the perspective of a constructivist paradigm. The research method uses qualitative descriptive approach. Primary data collection is done by interviewing management and community members. Secondary data is obtained by using intertextuality from the literatures. Triangulation methods are carried out by observing community activities. The results showed that phatic communication was used in the public speaking community to persuade the affective dimensions of developing communication competencies among members. It is in addition to the context of delivering educational and intellectual material as well as for developing emotional closeness between members in the community. The discussion used perspective of the theory of interpersonal communication, phatic communication, and communication competence. This research could be the initial literature in the study of communication competencies and phatic communication. Further research can examine the dimensions of communication competence in contributing to the effectiveness of communication in the positivistic paradigm

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Interpersonal communication skills development: a model for dentistry

Journal of Dental Education ◽

10.1002/j.0022-0337.1975.39.11.tb00926.x ◽

1975 ◽

Vol 39 (11) ◽

pp. 728-731

Author(s):

JL Hornsby ◽

LJ Deneen ◽

DW Heid

Keyword(s):

Interpersonal Communication ◽

Communication Skills ◽

Skills Development

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A Comparison of Experiential and Observational Approaches for Enhancing the Interpersonal Communication Skills of Speech-Language Pathology Students

Journal of Speech and Hearing Disorders ◽

10.1044/jshd.4602.208 ◽

1981 ◽

Vol 46 (2) ◽

pp. 208-213 ◽

Cited By ~ 3

Author(s):

Deborah R. Klevans ◽

Helen B. Volz ◽

Robert M. Friedman

Keyword(s):

Interpersonal Communication ◽

Skills Training ◽

Speech Language Pathology ◽

Student Speech ◽

Verbal Skills ◽

Interpersonal Effectiveness ◽

Helping Relationship ◽

Interpersonal Skills Training ◽

Language Pathology ◽

Clinical Interactions

The effects of two short-term interpersonal skills training approaches on the verbal behavior of student speech-language pathologists were evaluated during peer interviews. Students who had participated in an experiential program in which they practiced specific verbal skills used significantly more verbal behaviors though to facilitate a helping relationship than did students whose training had consisted of observing and analyzing these verbal skills in clinical interactions. Comparisons with results of previous research suggest that length of training may be a crucial variable as students appear to need considerable time and practice to master the complex skills necessary for interpersonal effectiveness.

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Moving Forward

Social Psychology ◽

10.1027/1864-9335/a000066 ◽

2011 ◽

Vol 42 (3) ◽

pp. 225-230 ◽

Cited By ~ 12

Author(s):

Janet B. Ruscher

Keyword(s):

Everyday Life ◽

Interpersonal Communication ◽

Spatial Metaphors ◽

The People ◽

Stationary Objects ◽

Study Participants ◽

Affective Forecasts

Two distinct spatial metaphors for the passage of time can produce disparate judgments about grieving. Under the object-moving metaphor, time seems to move past stationary people, like objects floating past people along a riverbank. Under the people-moving metaphor, time is stationary; people move through time as though they journey on a one-way street, past stationary objects. The people-moving metaphor should encourage the forecast of shorter grieving periods relative to the object-moving metaphor. In the present study, participants either received an object-moving or people-moving prime, then read a brief vignette about a mother whose young son died. Participants made affective forecasts about the mother’s grief intensity and duration, and provided open-ended inferences regarding a return to relative normalcy. Findings support predictions, and are discussed with respect to interpersonal communication and everyday life.

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