The peak-end effects in controllers’ mental workload evaluation
People’ retrospective evaluation of their hedonic experience is heavily influenced by the most intense (peak) and the last (end) moment. This study examines whether such peak-end effect can also be applied to the evaluation of mental workload in the context of air traffic control. Twenty professional approach controllers finished four tasks on high fidelity simulators and rated overall workload after each task by NASA-TLX scale. A 2 (high vs. low peak) by 2 (high vs. low end) within-subject design was used. The results showed that there was a significant peak effect and a marginally significant end effect. This study calls for further investigation of the measurement issue of mental workload and provides insights for workload management strategies.