Interpersonal conflict at work: Age and emotional competence differences in conflict management

2018 ◽  
Vol 8 (4) ◽  
pp. 195-227 ◽  
Author(s):  
Lena A. Beitler ◽  
Sonja Scherer ◽  
Dieter Zapf
Keyword(s):  
Problem Solving ◽  
Conflict Management ◽  
Older Workers ◽  
Interpersonal Conflict ◽  
Emotional Competence ◽  
Review Of The Literature ◽  
Potential Mediator ◽  
Age Related ◽  
Management Behaviors

Previous research has illustrated that older workers have high emotional competence (EC) that could enable them to effectively manage interpersonal conflict. However, it is still unclear whether age, potentially via EC, also influences a variety of conflict management behaviors. To address this question, we present a systematic review of the literature on the direct relationships between age, EC, and conflict management, and on EC as a potential mediator. We classify conflict management behaviors using the dual concern model (e.g., De Dreu, Evers, Beersma, Kluwer, & Nauta, 2001), and identified 15 studies on age-related conflict management, and 14 studies on EC and conflict management. Unfortunately, we found that none of the previous studies examined EC as a mediator between age and conflict behaviors. Overall, our review does reveal a positive age trend for EC, avoiding, compromising, and problem-solving, and a negative age trend for forcing. Additionally, EC seems to be positively related to problem-solving, compromising, and yielding. We discuss potential moderators and the role of EC as a potential mediator.

Changes in Labor Accident Risk with Aging

2011 ◽  
Vol 6 (2) ◽  
pp. 253-257 ◽  
Author(s):  
Takahiro Nakamura ◽  
◽  
Motoya Takagi ◽  
Shinnosuke Usui ◽  
◽  
...  
Keyword(s):  
Older Workers ◽  
Social Role ◽  
Well Being ◽  
The Elderly ◽  
Worker Safety ◽  
Accident Risk ◽  
Older Worker ◽  
Age Related ◽  
The Social

As we age, we change physically and mentally. As society ages, the birthrate decreases and the older worker’s social role increases in importance. The social role of the elderly is, however, threatened by the potential increase in age-related accidents. This research used 34,217 cases to explore and clarify the features of age-related accidents, classified by type, victim age –10 to 30s, 40 to 50s, and those aged 60 and over– and the number of absentee days due to accidents. Our results show that more time is needed for an older worker to return to the job after an accident than for a young worker. The importance of accident prevention for older workers is growing throughout industry. Ensuring such safety improves safety for workers of all ages. Issues involving age-related worker safety thus are related to the safety and well-being of workers of all generation.

Visual Changes among Older Workers: Implications for Workstation Design

1986 ◽  
Vol 30 (8) ◽  
pp. 801-803 ◽  
Author(s):  
Raymond P. Briggs
Keyword(s):  
Visual Impairment ◽  
Older Workers ◽  
Visual Assessment ◽  
Age Related ◽  
Workstation Design ◽  
Visual Changes ◽  
Age Related Changes

Older workers consist of those who have experienced age related changes in vision or visual impairment. Age related visual changes may be compensated for largely through modifications of workstation lighting. Visual impairment requires much more extensive and individual redesign based on a careful task evaluation. The role of visual assessment is discussed.

scholarly journals AGEISM AT WORK: A THEORETICAL AND EMPIRICAL CONSIDERATION

2019 ◽  
Vol 3 (Supplement_1) ◽  
pp. S569-S570
Author(s):  
Sarah A Vickerstaff ◽  
Mariska van der Horst ◽  
Debra A Street
Keyword(s):  
Older Workers ◽  
Research Topic ◽  
Social Psychological ◽  
The United Kingdom ◽  
Working Lives ◽  
Psychological Theories ◽  
Age Related ◽  
The Us ◽  
The Eu

Abstract Ageism at work is becoming an increasingly popular research topic. It has been claimed that ageism is a serious threat to the extending working lives agenda that is prevalent in many Western countries, including the US and many countries in the EU. In this symposium, we consider this concept from a variety of perspectives in order to better understand what ageism is as well as how it affects older workers. To get a better grip on the concept, Sarah Vickerstaff and Mariska van der Horst look at the intersectionality of this concept, by assessing its relationships with gender and disability. Clary Krekula uses the concept of age coding to look at how both age normality and ageism are constructed. Jaap Oude Mulders assesses how age-related stereotypes translate into employment preferences of employers. Hannah Swift et al., testing social psychological theories, uses results from two experiments to analyse the role of ageism in recruitment practices. This symposium is inter-disciplinary combining sociologists, social psychologists and gerontologists and further combines quantitative (Jaap Oude Mulders), qualitative (Clary Krekula, Sarah Vickerstaff, and Mariska van der Horst) and experimental (Hannah Swift) methods. Together, the papers in this symposium show various dimensions of the concept ‘ageism’ and how it affects older workers in three European countries: Sweden, Netherlands, and the United Kingdom.

scholarly journals Sustainable and Healthy Organizations Promote Employee Well-Being: The Moderating Role of Selection, Optimization, and Compensation Strategies

2018 ◽  
Vol 10 (10) ◽  
pp. 3411 ◽  
Author(s):  
Adrián Segura-Camacho ◽  
Juan-José García-Orozco ◽  
Gabriela Topa
Keyword(s):  
Older Workers ◽  
Well Being ◽  
Task Demands ◽  
Task Characteristics ◽  
Cognitive Changes ◽  
Age Related ◽  
The One ◽  
The Relationship ◽  
Moderating Role

The psychology of sustainability claims for a new kind of organization that promotes employee well-being as well as the search firm’s performance. In sustainable and healthy organizations, tasks are characterized by their significance, variety, autonomy, and feedback from the job. This way of organizing employees’ activities motivates them and can affect their well-being. However, due to a series of age-related physical and cognitive changes, older workers must constantly adapt to task demands to continue working and maintain their productivity. This research explores the moderating role of selection, optimization, and compensation strategies in the relationship between task characteristics (significance, variety, autonomy, and feedback from the job) on the one hand, and job satisfaction and organizational citizenship behaviors on the other. This study was carried out using a lagged design over a three-month interval. Participants were 183 Spanish workers aged between 45–55 years who completed two questionnaires (Time 1 and Time 2). The results support the moderating role of the optimization and compensation in the relationship between task characteristics and employee well-being. Elective selection and loss-based selection strategies do not moderate the relationship. These findings underscore that people who are actively involved in optimization and compensation strategies can age successfully at work. The implications of this study to improve the orientation practices of older workers are discussed.

UP-C Session 7: Problem Solving and Conflict Management

2017 ◽  
pp. 293-308
Author(s):  
Jill Ehrenreich-May ◽  
Sarah M. Kennedy ◽  
Jamie A. Sherman ◽  
Emily L. Bilek ◽  
Brian A. Buzzella ◽  
...  
Keyword(s):  
Problem Solving ◽  
Conflict Management ◽  
Multiple Solutions ◽  
Interpersonal Conflict ◽  
Problem Solving Skills ◽  
Thinking Strategies ◽  
Flexible Thinking ◽  
To Come ◽  
High Degree

Chapter 17 teaches “Problem Solving,” a strategy for generating and evaluating multiple solutions to a problem. Problem Solving skills can help children to manage situations where they feel “stuck” or unable to come to a good solution initially. This is an extension of “flexible thinking,” as children are encouraged to use their powers of observation and flexible thinking strategies to generate possible actions that they can take in difficult circumstances. These strategies are applied to emotional situations, including those in which there is a high degree of interpersonal conflict. The parent session continues to promote the goal of flexible thinking. Parents learn the steps of Problem Solving and how to support their child in using them.

INTESTINAL MICROBIOTA: RELATIONSHIP TO AGE-ASSOCIATED DISEASES (REVIEW OF LITERATURE)

2019 ◽  
Vol 64 (4) ◽  
pp. 250-256 ◽  
Author(s):  
S. V. Bulgakova ◽  
E. V. Treneva ◽  
N. O. Zakharova ◽  
I. G. Trukhanova
Keyword(s):  
Intestinal Microbiota ◽  
Age Groups ◽  
Review Of Literature ◽  
Review Of The Literature ◽  
Cardiovascular Pathology ◽  
Associated Diseases ◽  
Age Related ◽  
Prevention And Treatment ◽  
Social Importance

In connection with the increase in life expectancy, the number of people of older age groups is increasing, and with it the age of associated diseases, which are of tremendous medical and social importance. Such diseases include Alzheimer’s disease, osteoporosis, sarcopenia, atherosclerosis and other cardiovascular pathology. The role of the gut microbiota in the pathogenesis of these nosologies is widely discussed in the literature. In addition, a number of studies have shown the effectiveness of the use of probiotics and prebiotics in the treatment of these diseases. The review of the literature summarizes the current understanding of the role of the intestinal microbiota in the development, prevention, and treatment of major age-related diseases.

scholarly journals Conflict management and age in service professions

2016 ◽  
Vol 27 (3) ◽  
pp. 302-330 ◽  
Author(s):  
Lena Aline Beitler ◽  
Sabine Machowski ◽  
Sheena Johnson ◽  
Dieter Zapf
Keyword(s):  
Conflict Management ◽  
Older Workers ◽  
Management Strategies ◽  
Negative Relationship ◽  
Strategy Use ◽  
Content Type ◽  
Service Employees ◽  
Mediation Analyses ◽  
Older Employees ◽  
Age Related

Purpose The purpose of this paper was to examine age differences in conflict management strategy use, effectiveness and in exposure to customer stressors in service interactions. Design/methodology/approach Moderated regression and mediation analyses were conducted to test hypotheses in a sample of 444 German service employees from different service branches with frequent customer contact. Findings Results revealed that older service employees experienced fewer customer stressors. Customer stressors mediated the negative relationship between age and burnout. Age was associated with use of passive avoidant (avoiding) and active constructive (problem solving) conflict management strategies. Furthermore, older employees used those strategies more effectively. Especially when avoiding conflicts, older employees reported more professional efficacy than younger colleagues. In contrast, younger employees benefited considerably less from strategy use and reported higher levels of burnout in general. Thus, results suggest older employees’ effective conflict management and their positive perception of customer stressors contribute to lower levels of burnout. Practical implications Results speak against a general deficit model for older workers as they show specific strengths of older employees in social conflicts. Their expertise in dealing with negative social interactions represents an important resource for organizations and training interventions, such as mentoring programs. Originality/value This study is one of the first to examine age-related conflict management skills with regard to customer conflicts, employee health and effectiveness of strategy use. It replicates existing findings on age and conflict management and extends them in several ways thereby ruling out alternative explanations for age effects.

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