scholarly journals Postal survey methodology to assess patient satisfaction in a suburban emergency medical services system: an observational study

2007 ◽  
Vol 7 (1) ◽  
Author(s):  
Aaron W Bernard ◽  
Christopher J Lindsell ◽  
Daniel A Handel ◽  
Lindsey Collett ◽  
Paul Gallo ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Observational Study ◽  
Emergency Medical Services ◽  
Survey Methodology ◽  
Postal Survey ◽  
Medical Services ◽  
Emergency Medical ◽  
Assess Patient Satisfaction

scholarly journals Study on patient satisfaction among patients with trauma admitted to trauma centre and emergency medical services ward

2019 ◽  
Vol 6 (4) ◽  
pp. 1219
Author(s):  
Mrutyunjay I. Uppin ◽  
Kapildev K. Hannurkar ◽  
Archana M. Uppin
Keyword(s):  
Patient Satisfaction ◽  
Emergency Medical Services ◽  
Trauma Center ◽  
Road Traffic ◽  
Trauma Centre ◽  
Medical Services ◽  
Research Centre ◽  
Trauma Patients ◽  
Quality Health Care ◽  
Emergency Medical

Background: Patient satisfaction is an important key factor for determining the quality health care and services offered by the emergency departments in the hospital. The objectives of the study were to assess the satisfaction of the trauma patients attending the trauma center with the services provided by the KLES Dr. Prabhakar Kore Hospital and Research Centre, Belagavi, Karnataka.Methods: Fifty trauma patients admitted and treated in trauma center and emergency medical services ward (TCEMS) at KLES Dr. Prabhakar Kore Hospital and Research Centre, Belagavi, over a period of 3 months (from November 2014 till January 2015) were interviewed. After obtaining an informed consent, the required data was collected using a pre-designed and pre-tested questionnaire.Results: Out of the 50 patients interviewed, 86% were males and 14% were females. Out of them 74% were road traffic accident victims. 67.5% of these victims were between the age group of 21 and 50 yrs. The overall satisfaction was good with all the services provided at the center. 80% were satisfied with the care provided by the doctors, 80% with communication by doctors, more than 75% with accessory services, more than 65% with the wait times at various levels and more than 85% satisfaction with amenities in the ward.Conclusions: In conclusion our study revealed that the availability of consultant in triage area, improvements in communication, quick service at the Casualty Pharmacy, reducing the perceived waiting times at various levels and improvement in the ambience of the unit would further enhance the patient satisfaction with TCEMS.

scholarly journals Sociodemographic Characteristics Associated with Contacts to Emergency Medical Services and Out-of-Hours Primary Care: An Observational Study of 2.3 Million Citizens

2020 ◽  
Vol Volume 12 ◽  
pp. 393-401
Author(s):  
Morten Breinholt Søvsø ◽  
Bodil Hammer Bech ◽  
Helle Collatz Christensen ◽  
Linda Huibers ◽  
Erika Frischknecht Christensen ◽  
...  
Keyword(s):  
Primary Care ◽  
Observational Study ◽  
Emergency Medical Services ◽  
Medical Services ◽  
Sociodemographic Characteristics ◽  
Out Of Hours ◽  
Emergency Medical

scholarly journals Analysis of patient satisfaction with emergency medical services

Open Medicine ◽  
2018 ◽  
Vol 13 (1) ◽  
pp. 493-502 ◽  
Author(s):  
Tatjana Kitić Jaklič ◽  
Jure Kovač ◽  
Matjaž Maletič ◽  
Ksenija Tušek Bunc
Keyword(s):  
Patient Satisfaction ◽  
Emergency Medical Services ◽  
Waiting Time ◽  
Patient Survey ◽  
Medical Services ◽  
Organizational Model ◽  
Cross Sectional ◽  
Four Dimensions ◽  
Emergency Medical ◽  
Post Hoc

AbstractBackgroundThis study analyses the degree of patient satisfaction regarding the Emergency Medical Services (EMS) by taking into account the waiting time which is considered to be associated with the success of the EMS organizational model.MethodologyBetween 1 Jan 2016 and 31 March 2016 a cross-sectional research study among visitors of the EMS clinics in the EMS of the Primary Health Services of Gorenjska was performed. The EUROPEP survey was used for rating the degree of patient satisfaction. Statistical methods were utilized to determine the differences among the studied variables, namely the t test, one way ANOVA, as well as post-hoc multiple comparisons, were used.ResultsNearly all questions associated with the patient survey scored higher than 4.0, indicating patients were generally very satisfied with EMS treatment. Patients were least satisfied with the length of time spent waiting for an examination. The results showed that the waiting time is a statistically significant factor concerning all four dimensions of patient satisfaction: medical staff, clinical facilities, clinical equipment and organization of services (p < 0.05).ConclusionsResearch results have confirmed that the effectiveness of the EMS organizational model impacts on the degree of patient satisfaction. The research also revealed a deficiency in the current EMS organizational services at the prehospital level, given that triage frequently failed to be carried out upon a patient’s arrival at the EMS clinics.

scholarly journals Utilisation of prehospital emergency medical services for hyperglycaemia: A community-based observational study

PLoS ONE ◽  
2017 ◽  
Vol 12 (8) ◽  
pp. e0182413 ◽  
Author(s):  
Melanie Villani ◽  
Natalie Nanayakkara ◽  
Sanjeeva Ranasinha ◽  
Arul Earnest ◽  
Karen Smith ◽  
...  
Keyword(s):  
Observational Study ◽  
Emergency Medical Services ◽  
Medical Services ◽  
Community Based ◽  
Emergency Medical ◽  
Prehospital Emergency

scholarly journals Pre-hospital triage performance and emergency medical services nurse’s field assessment in an unselected patient population attended to by the emergency medical services: a prospective observational study

2020 ◽  
Vol 28 (1) ◽  
Author(s):  
Carl Magnusson ◽  
Johan Herlitz ◽  
Christer Axelsson
Keyword(s):  
Observational Study ◽  
Emergency Medical Services ◽  
Prospective Observational Study ◽  
Hospital Setting ◽  
Early Warning Score ◽  
Medical Services ◽  
Emergency Medical ◽  
Field Assessment ◽  
High Acuity ◽  
Sensitive Conditions

Abstract Background In Sweden, the rapid emergency triage and treatment system (RETTS-A) is used in the pre-hospital setting. With RETTS-A, patients triaged to the lowest level could safely be referred to a lower level of care. The national early warning score (NEWS) has also shown promising results internationally. However, a knowledge gap in optimal triage in the pre-hospital setting persists. This study aimed to evaluate RETTS-A performance, compare RETTS-A with NEWS and NEWS 2, and evaluate the emergency medical service (EMS) nurse’s field assessment with the physician’s final hospital diagnosis. Methods A prospective, observational study including patients (≥16 years old) transported to hospital by the Gothenburg EMS in 2016. Three comparisons were made: 1) Combined RETTS-A levels orange and red (high acuity) compared to a predefined reference emergency, 2) RETTS-A high acuity compared to NEWS and NEWS 2 score ≥ 5, and 3) Classification of pre-hospital nurse’s field assessment compared to hospital physician’s diagnosis. Outcomes of the time-sensitive conditions, mortality and hospitalisation were examined. The statistical tests included Mann–Whitney U test and Fisher’s exact test, and several binary classification tests were determined. Results Overall, 4465 patients were included (median age 69 years; 52% women). High acuity RETTS-A triage showed a sensitivity of 81% in prediction of the reference patient with a specificity of 64%. Sensitivity in detecting a time-sensitive condition was highest with RETTS-A (73%), compared with NEWS (37%) and NEWS 2 (35%), and specificity was highest with NEWS 2 (83%) when compared with RETTS-A (54%). The negative predictive value was higher in RETTS-A (94%) compared to NEWS (91%) and NEWS 2 (92%). Eleven per cent of the final diagnoses were classified as time-sensitive while the nurse’s field assessment was appropriate in 84% of these cases. Conclusions In the pre-hospital triage of EMS patients, RETTS-A showed sensitivity that was twice as high as that of both NEWS and NEWS 2 in detecting time-sensitive conditions, at the expense of lower specificity. However, the proportion of correctly classified low risk triaged patients (green/yellow) was higher in RETTS-A. The nurse’s field assessment of time-sensitive conditions was appropriate in the majority of cases.

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