scholarly journals Application of Structural Equation Modeling to determine Emergency Department patient satisfaction drivers

2013 ◽  
Vol 21 (S2) ◽  
Author(s):  
Christian Michel Sørup ◽  
Peter Jacobsen
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Structural Equation Modeling ◽  
Structural Equation ◽  
Emergency Department Patient ◽  
Equation Modeling

Assessing overall patient satisfaction in inflammatory bowel disease using structural equation modeling

2015 ◽  
Vol 27 (8) ◽  
pp. 941-950 ◽  
Author(s):  
João-Bruno Soares ◽  
Ana S. Marinho ◽  
Dália Fernandes ◽  
Bruno Moreira Gonçalves ◽  
Cláudia Camila-Dias ◽  
...  
Keyword(s):  
Inflammatory Bowel Disease ◽  
Patient Satisfaction ◽  
Structural Equation Modeling ◽  
Bowel Disease ◽  
Structural Equation ◽  
Equation Modeling ◽  
Inflammatory Bowel

scholarly journals WORD OF MOUTH SEBAGAI KONSEKUENSI KEPUASAN PELANGGAN

2018 ◽  
Vol 11 (1) ◽  
pp. 111
Author(s):  
Eny Purbandari ◽  
Dyah Sugandini ◽  
Heru Tri Sutiono
Keyword(s):  
Patient Satisfaction ◽  
Structural Equation Modeling ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Word Of Mouth ◽  
Equation Modeling ◽  
The Impact ◽  
Positive Effect

<p><em>The objective of this study is to investigate the impact of price and service quality on customer satisfaction to increase words of mouth. Data were collected by distributes questionnaires to 110 patient of Bhayangkara Polda DIY Hospital. Then, data was analyzed using structural equation modeling. The result showed that service quality, price and image have positive effect on patient satisfaction and patient satisfaction has a positive effect on words of mouth. The results also shows that image have the highest effect in creating the satisfaction. Therefore, the models of words of mouth have acceptable.</em></p>

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