The Management Service Provider Option

Author(s):  
Janet Butler
2016 ◽  
Vol 7 (2) ◽  
pp. 50-61
Author(s):  
Elina Sillanpää ◽  
Juha-Matti Junnonen ◽  
Ilkka Sillanpää ◽  
Arto Saari

AbstractReliable and good suppliers are an important competitive advantage for a customer and that is why the development of suppliers, improvement of performance and enhancement of customership are also in the interest of the customer. The purpose of this study is to clarify a customer’s possibilities to increase the performance of a service provider and to develop the service process in FM services and thus help to improve partnership development. This research is a qualitative research. The research complements the existing generic model of supplier development towards partnership development by customer and clarifies the special features that facility management services bring to this model. The data has been gathered from interviews of customers and service providers in the facility management service sector. The result is a model of customers’ possibilities to develop the performance of service providers from the viewpoint of value addition and relationship development and in that way ensure added value to the customer and the development of a long-term relationship. The results can be beneficial to customers when they develop the cooperation between the customer and the service provider toward being more strategic and more partnership focused.


2013 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Tri Kharisma Jati

All this time, solid waste management is only conducted in landfill disposal site without realizing that waste management is needed from waste production to reduce the cumulation at the site. Solid waste management in urban neighborhood can be found in Boyolali. This city has been awarded Adipura trophy five times consecutively. One of Adipura assessment is waste management in neighborhood scale. This research was conducted in Bumi Singkil Permai Housing that has been successfully managing their household waste into useful recycle items so the amount of waste that needed to be carried could be reduced. This neighborhood waste management is also involving the role of local government of Boyolali. The research question is how the government’s role in waste management of Boyolali neighborhood? Thus the objective of this study is to analyze the role of government in urban neighborhood. Then, the identification can be done to discover government’s role as regulator and service provider. The data has been conducted through document review and questionnaire, and the analysis has been done using descriptive statistical analysis technique. Based on the findings, it was found that the percentage of government’s role as regulator and service provider in neighborhood waste management is 80% and 61,67%. That number of amount is obtained from scoring of regulation for government’s role as regulator and people assessment towards government’s performance in waste management service. Government’s role as regulator in waste management can be seen from the policies, strategies, programs, and local regulations. Meanwhile, their role as service provider in waste management is in forms of government’s help and assistance in service activities in waste management from the production until it’s vanished.


2008 ◽  
Vol 18 (3) ◽  
pp. 111-118
Author(s):  
Lourdes Ramos-Heinrichs ◽  
Lynn Hansberry Mayo ◽  
Sandra Garzon

Abstract Providing adequate speech therapy services to Latinos who stutter can present challenges that are not obvious to the practicing clinician. This article addresses cultural, religious, and foreign language concerns to the therapeutic relationship between the Latino client and the clinician. Suggestions are made for building cross-cultural connections with clients and incorporating the family into a collaborative partnership with the service provider.


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