Process Management and Process-Oriented Improvement Programs

2018 ◽  
pp. 27-76
Author(s):  
Manuel Laguna ◽  
Johan Marklund
Keyword(s):  
Process Management ◽  
Improvement Programs ◽  
Process Oriented

Alignment patterns for process-oriented appraisals and rewards: using HRM for BPM capability building

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Aygun Shafagatova ◽  
Amy Van Looy
Keyword(s):  
Case Studies ◽  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Multidimensional Analysis ◽  
Content Type ◽  
Process Oriented ◽  
Process Context ◽  
The Impact ◽  
Employee Appraisals

PurposeWhile the business process management (BPM) literature highlights the significance of aligning employee appraisals and rewards practices with business processes, little is known about the realization. The purpose of this paper is to concretize the impact of process-oriented appraisals and rewards on business process performance and to provide empirical evidence on how organizations actually align their appraisals and rewards practices with BPM.Design/methodology/approachA mixed-method approach has been employed by combining survey results with case studies to offer first-hand evidence. Survey data have been used to quantify the real impact of process-oriented appraisals and rewards. Next, case studies with 10 organizations have allowed us to gain deeper insight into organizational practices for making appraisals and rewards more process-oriented.FindingsThe survey proves that process-oriented employee appraisals and rewards positively affect performance if different employee levels are involved. The case studies reveal similarities and differences in alignment efforts across organizations, based on pattern-matching and a multidimensional analysis, resulting in four alignment patterns.Research limitations/implicationsThe findings extend knowledge about appraisals and rewards within a business process context by providing a quantification and pattern refinement, which specifically advance a BPM-facilitating culture.Practical implicationsManagers and executives benefit from the recommendations for a gradual BPM adoption to improve the success of their business processes and their people-related practices.Originality/valueThe authors offer one of the first in-depth, cross-disciplinary studies that intend to bridge between the disciplines of BPM and human resource management (HRM).

scholarly journals Process-Oriented Development of Failure Reporting, Analysis, and Corrective Action System

2010 ◽  
Vol 2010 ◽  
pp. 1-8
Author(s):  
Jae Hoon Lee ◽  
SungIl Chan ◽  
Joong Soon Jang
Keyword(s):  
Business Process ◽  
Process Model ◽  
Process Management ◽  
Corrective Action ◽  
Prototype System ◽  
Time Activity ◽  
Action System ◽  
Related Information ◽  
Process Oriented ◽  
Failure Reporting

Although failure reporting, analysis, and corrective action system (FRACAS) has two management perspectives, its tasks and related information, the previous researches and applications mainly have focused on the data management. This study is to develop a process-oriented FRACAS which supports the operation of the failure-related activities. The development procedures are (1) to define the reporting and analysis tasks, (2) to define the information to be used at each task, and (3) to design a computerized business process model and set the attributes such as durations, rules, and document types. This computerized FRACAS process can be activated in a business process management system (BPMS) which employs the enactment functions, deliver tasks to the proper workers, provide the necessary information, and alarm the abnormal status of the tasks (delay, incorrect delivery, cancellation). Through implementing the prototype system, improvements are found for automation of the tasks, prevention of disoperation, and real-time activity monitoring.

scholarly journals The Cost Management of Aircraft-Building Enterprises through a Process-Oriented Approach in the Socio-Behavioral Economy

2020 ◽  
Vol 9 (512) ◽  
pp. 181-188
Author(s):  
T. O. Simkova ◽  
◽  
I. О. Borysiuk ◽  
Keyword(s):  
Management System ◽  
Process Management ◽  
Cost Management ◽  
Negative Influence ◽  
Building Industry ◽  
Process Oriented ◽  
Cost Management System ◽  
The Cost ◽  
Oriented Approach ◽  
Building Enterprises

The article is aimed at studying the cost management system of aircraft-building enterprises through a process-oriented approach in the socio-behavioral economy by allocating the stages of implementation of the cost management system by the processes at aircraft-building enterprises. This will help to identify sources of financial saving and to the maximum streamline the costs of enterprise, as well as efficiently administrate the activities of the enterprise as a whole. Approaches to the meaningful concept of «costs» in the scientific works of many scholars are considered. An analysis of the development of the aircraft-building industry of Ukraine is carried out. The problems of insufficient development of the industry and factors of negative influence are identified; a process-oriented approach to the formation of a process management system at domestic aircraft-building enterprises is proposed by combining the method of determining the target costs and the method of determining costs by processes. The implementation of the cost management system of aircraft-building enterprises by the processes will lead to the planning of the level of costs, identifying problem spots and determining unused reserves for the efficient management of the activities of enterprises in the aircraft-building industry in general.

Process Oriented Data Virtualization Design Model for Business Processes Evaluation(PODVDM) Research in Progress

2015 ◽  
Vol 72 (4) ◽  
Author(s):  
Ayad Hameed Mousa ◽  
Norshuhada Shiratuddin ◽  
Muhamad Shahbani Abu Bakar
Keyword(s):  
Process Evaluation ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Design Model ◽  
Log Files ◽  
Process Oriented ◽  
Data Virtualization ◽  
The Right

During process enactment in the business process management (BPM) lifecycle, information collected on execution plans are stored in the form of log files and database tables by using information systems (IS). In the past decade, a new approach based on the applications of Business Intelligence (BI) in business process management has emerged. The approach implements process-oriented data warehouse and mining techniques. However, the main issue is providing the right information at the right time to facilitate process evaluation that can be used for performance analysis and improve business process. Existing techniques have limitations, including huge data in database log files, performance of Process Warehouse (PW), which is highly dependent on specific design), complexity of PW design, lack of convergence between business processes and PW specifications, and the need for real data during process evaluation stage. Objects such as processes, storage, and data repositories can be virtualized to address these limitations. The main aim of this study is to propose a process-oriented data virtualization design model for process evaluation in BPM. The model will be validated through expert reviews and prototype development as well as through a case study. In this paper, we describe the research motivation, questions, approach, and methodology related to addressing the described limitations by designing a model for evaluation in business processes using the Data Virtualization technique.

E-Learning an Hochschulen – Vom Projekt zum Prozessmanagement

i-com ◽  
2012 ◽  
Vol 11 (1) ◽  
pp. 34-37
Author(s):  
Stephan Trahasch ◽  
Paul-Thomas Kandzia
Keyword(s):  
Organizational Structure ◽  
Process Management ◽  
E Learning ◽  
Process Oriented ◽  
Oriented Approach

Summary Since 20 years universities are establishing new departments for e-learning services. Nowadays the question is not “if“ anymore, but “how” to shape e-learning departments. We propose to change the focus from organizational structure to a more process oriented approach similar to the process management view on companies.

HEALTHCARE LOGISTICS: AN INTEGRAL, PROCESS-ORIENTED APPROACH

2017 ◽  
Vol 71 (0) ◽  
pp. 35-48
Author(s):  
Peter Maas Geesteranus ◽  
Cezary Mańkowski
Keyword(s):  
Customer Value ◽  
Process Management ◽  
Social Economic ◽  
Population Increase ◽  
Integral Approach ◽  
Integral Process ◽  
Healthcare Processes ◽  
Process Oriented ◽  
Full Swing ◽  
Oriented Approach

The healthcare industry is in full swing. Pressure on the industry increases as a result of social, economic and financial developments. An aging population, increase in care demand, high costs and higher demands on customer value are significant aspects in this. One of the ways of dealing with this, in the Netherlands as well as in Poland, is to organize healthcare processes more efficiently in combination with a more empathetic focus on the customer. Healthcare Logistics stands for an integral approach of the design of healthcare processes, in order to make a contribution to the optimizing of customer value, cost control and savings in the healthcare. Lean and process management focus mainly on designing healthcare processes as efficient as possible where appointments with the customer of those processes are the principle. The logistic contribution counts mainly for tuning the required and available capacity. For the development and putting into practice of integral and customer oriented process management there are several models and tools available, which are deployed in conjunction with each other. Hence the article is focused on integral process oriented approach of healthcare logistics.

INTEGRATED FRAMEWORK FOR SEAMLESS MODELING OF BUSINESS AND TECHNICAL ASPECTS IN PROCESS-ORIENTED ENTERPRISE APPLICATIONS

2012 ◽  
Vol 22 (05) ◽  
pp. 645-674 ◽  
Author(s):  
DIRK DRAHEIM ◽  
VERENA GEIST ◽  
CHRISTINE NATSCHLÄGER
Keyword(s):  
Business Process ◽  
Process Management ◽  
User Interaction ◽  
Modeling Languages ◽  
Fully Integrated ◽  
Integrated Framework ◽  
Communication Problems ◽  
Enterprise Applications ◽  
Industrial Projects ◽  
Process Oriented

The different views and modeling techniques of both the business analysts and software developers are a common problem in business process modeling. Various modeling approaches result in communication problems, as well as redundancies and inconsistencies in system documentation. Thus, when modeling process-oriented enterprise applications seamless support of both expert groups is necessary. However, current business process management and workflow technologies are not fully integrated with user interaction, nor do they offer an appropriate data model. Based on the requirements of two industrial projects, we developed an integrated framework that combines the best practices from process-oriented and form-based approaches to overcome these shortcomings. The described framework supports the submit/response-style interaction paradigm and is independent of modeling languages and tools. In this work, we will present a detailed description of the proposed framework, its application to an industrial project and a discussion of related work.

scholarly journals ANALISIS DAN RANCANGAN MANAJEMEN PROSES BISNIS UNTUK LAYANAN PELANGGAN DI PT. PGAS TELEKOMUNIKASI NUSANTARA

2021 ◽  
Vol 5 (1) ◽  
pp. 48
Author(s):  
Kemas Hasyim Azhari ◽  
Thomas Budiman ◽  
Rachmawaty Haroen ◽  
Verdi Yasin
Keyword(s):  
Customer Service ◽  
Business Process ◽  
Business Strategy ◽  
Business Process Management ◽  
Process Management ◽  
Flow Analysis ◽  
Gradual Improvement ◽  
Pareto Analysis ◽  
Improvement Programs

Business Process Management for corporate customer service is a comprehensive series of activities to define the types of products and services that will be the main needs of customers, so that the quality of service results can be planned and measured. Business process design is a framework for a core process that develops from a short-term and long-term business strategy, so that the business strategy will determine the pillars of the business that will be carried out. Serving the needs of customers and interested parties will be the main focus of a business process that will be carried out within the organization. The application of business process management is a method for identifying and evaluating a company's business and for finding out the current condition of the company in developing improvement programs that can be done through a descriptive process. The output and application of business process management are in the form of increasing the efficiency and productivity of the company in terms of cost and time as well as improving the quality of products and services produced, as well as mitigating business risks that may occur. Data collection methods, analysis methods, development methods, design design methods and testing methods are research methods that are used systematically so that it includes several activities for gradual improvement of the work process from previous conditions and increasing system reliability to obtain facts or principles from knowledge with how to issue register and perform root cause analysis with several impact assessments by quantitative analysis, heuristic design, simulation, flow analysis, pareto analysis and pick chart, queue, up to a systematic redesign to the process.

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