scholarly journals Empowering front office employees with counseling affordances

2015 ◽  
Vol 9 (4) ◽  
pp. 517-544 ◽  
Author(s):  
Tobias Giesbrecht ◽  
Birgit Schenk ◽  
Gerhard Schwabe
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Design Science ◽  
Science Research ◽  
Structured Interviews ◽  
Content Type ◽  
Information And Communication ◽  
German City ◽  
Role Of Information

Purpose – The purpose of this paper is to investigate the face-to-face citizen service encounter in public administrations’ front offices, and present a novel qualification approach to empower service personnel on-the-job, and thereby deepen the knowledge on the role of information and communication technology for advancing governmental reforms. Design/methodology/approach – The presented study follows a design science research methodology, conducted in collaboration with the public administration of a major German city. Data were collected using multiple quantitative and qualitative methods, including questionnaires, semi-structured interviews and video analysis. Findings – A novel on-the-job qualification approach for empowering public employees in their job-related skills, building on the concept of affordances, is developed. Thereto, six design principles for equipping artifacts with counseling affordances are presented. Evaluations in real-world environments provide first evidence that “learning with counseling affordances” constitutes an effective qualification measure to initiate experiential learning on-the-job, helping employees in the resource-restricted work environment of public front offices to obtain the skills to provide superior advisory services. Research limitations/implications – The “learning with counseling affordances” approach was developed in collaboration with an individual major German city and the paper provides first evidence of its effectiveness and suitability. Hence, the study’s insights should be approved by further research to strengthen generalizability. Originality/value – The paper highlights the previously neglected aspects of employee’s skills and qualification for promoting governmental transformation. By highlighting the beneficial relationship between affordances and on-the-job learning, the paper provides novel insights on the role of information and communication technology to promote governmental transformation.

scholarly journals ICT IN A SOCIAL ORGANIZATION IN PANDEMIC TIMES

2021 ◽  
Author(s):  
Sara Lidon ◽  
◽  
Leonilde Reis ◽  
Clara Silveira ◽  
◽  
...  
Keyword(s):  
Social Organization ◽  
Information And Communication Technologies ◽  
Design Science ◽  
Science Research ◽  
Communication Technologies ◽  
Design Science Research ◽  
Perishable Goods ◽  
Provision Of Services ◽  
Information And Communication ◽  
Is Design

Social organizations are faced with financial problems, but also in the areas of Information Systems and Information and Communication Technologies given their support for activities in providing services to citizens. The article presents the problem in the field of the design of a multidisciplinary prototype and information aggregator to support the management of the provision of services of a Social Organization. The research methodology adopted is Design Science Research, given the specificity of the problem. Requirements models, data models, system architecture, and finally the prototype are presented. The proposed prototype aims to contribute to the reduction of regional inequalities, enhancing sustainability in the environmental, social, and human fields, as well as the inclusion of information that optimizes the reuse of non-perishable goods.

scholarly journals Computer Science is not Enough

2011 ◽  
Vol 9 (2) ◽  
pp. 624-631
Author(s):  
John Bennett ◽  
Revi Sterling
Keyword(s):  
Computer Science ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Science Research ◽  
Project Design ◽  
Research And Practice ◽  
Computer Science Research ◽  
Information And Communication ◽  
And Gender ◽  
Political Economic

Despite huge investment, and the best of intentions, most development projects fail. This is particularly true of Information and Communication Technology for Development (ICTD) projects. We contend that a significant contributor to this failure is the lack of breadth in project design and implementation, and in the training of project implementers. Successful ICTD interventions, in addition to being based on the best computer science research has to offer, must be guided by the relevant social, cultural, political, economic and gender factors that underlie the interaction of the technology with the community into which it is being placed. We therefore argue that efforts to distance computer science from the broader context of ICTD scholarship and practice are misguided. ICTD should be recognized as a truly interdisciplinary area of research and practice. We further argue that ICTD as a discipline has a particular need for academic practitioners. We close with a compilation of current known ICTD academic efforts worldwide.

scholarly journals Computer Science is not Enough

2011 ◽  
Vol 9 (2) ◽  
pp. 624-631
Author(s):  
John Bennett ◽  
Revi Sterling
Keyword(s):  
Computer Science ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Science Research ◽  
Project Design ◽  
Research And Practice ◽  
Computer Science Research ◽  
Information And Communication ◽  
And Gender ◽  
Political Economic

Despite huge investment, and the best of intentions, most development projects fail. This is particularly true of Information and Communication Technology for Development (ICTD) projects. We contend that a significant contributor to this failure is the lack of breadth in project design and implementation, and in the training of project implementers. Successful ICTD interventions, in addition to being based on the best computer science research has to offer, must be guided by the relevant social, cultural, political, economic and gender factors that underlie the interaction of the technology with the community into which it is being placed. We therefore argue that efforts to distance computer science from the broader context of ICTD scholarship and practice are misguided. ICTD should be recognized as a truly interdisciplinary area of research and practice. We further argue that ICTD as a discipline has a particular need for academic practitioners. We close with a compilation of current known ICTD academic efforts worldwide.

Information and Communication Technology and Cultural Change

2012 ◽  
Vol 43 (4) ◽  
pp. 222-231 ◽  
Author(s):  
Nina Hansen ◽  
Tom Postmes ◽  
Nikita van der Vinne ◽  
Wendy van Thiel
Keyword(s):  
Cultural Values ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Cultural Change ◽  
Control Group ◽  
Self Construal ◽  
Information And Communication ◽  
The Impact ◽  
Ict For Development ◽  
Practical Implications

This paper studies whether and how information and communication technology (ICT) changes self-construal and cultural values in a developing country. Ethiopian children were given laptops in the context of an ICT for development scheme. We compared children who used laptops (n = 69) with a control group without laptops (n = 76) and a second control group of children whose laptop had broken down (n = 24). Results confirmed that after 1 year of laptop usage, the children’s self-concept had become more independent and children endorsed individualist values more strongly. Interestingly, the impact of laptop usage on cultural values was mediated by self-construal (moderated mediation). Importantly, modernization did not “crowd out” traditional culture: ICT usage was not associated with a reduction in traditional expressions (interdependent self-construal, collectivist values). Theoretical and practical implications are discussed.

Manajemen Stratejik Pemanfaatan Teknologi Informasi dan Komunikasi untuk Peningkatan Mutu Pembelajaran SMK Ciledug Al Musaddadiyah dan SMKN 1 Garut

2020 ◽  
Vol 3 (2) ◽  
pp. 109-119
Author(s):  
Partono Partono
Keyword(s):  
High School ◽  
Strategic Management ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
General Description ◽  
Vocational High School ◽  
Information And Communication ◽  
School Learning

So far, in implementing school strategies, they tend not to utilize Information and Communication Technology (ICT), despite the availability of ICT resources available. Stages of strategic management are needed to generate the vision, mission, objectives, policy, program, budget, and procedures as well as control and evaluation process as an effort to utilize ICT to improve school quality. Based on the interpretation and the results of the study, it is concluded that schools have organized stages in strategic management that enable schools to have a quality profile. The impact of effective utilization of ICTs for schools is the achievement of effective school management, as per the National Education Standards, which is characterized by effective planning, implementation, control, and evaluation of school ICTs.The purpose of this study is to get a general description, describe, and reveal the Strategic Management of Information and Communication Technology Utilization to Improve the Quality of School Learning in Ciledug Al Musaddadiyah Vocational High School and Garut 1 Vocational High School, both on environmental analysis, strategic formulation, implementation and strategic evaluation. The research method used in this research is the case study method, because the problems studied occur in the place and situation of Ciledug Al Musaddadiyah Vocational School and Vocational High School 1 Garut. The use of case study models in this study is based on the consideration that to provide an overview of the strategic management activities of the use of ICTs carried out at vocational high schools with the ultimate goal of being able to improve the quality of school learning. Based on observations in the field of SMK 1 Garut and SMK Al Musaddadiyah Ciledug Garut is one of the public schools and private schools that have these advantages.

Sign in / Sign up

Export Citation Format

Share Document