Leadership Profiles and the Implementation of Total Quality Management for Business Excellence

1999 ◽  
pp. 65-96
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Total Quality ◽  
Business Excellence

scholarly journals Análise sobre os conceitos e práticas de Gestão por Processos: revisão sistemática e bibliometria

2015 ◽  
Vol 22 (1) ◽  
pp. 164-180 ◽  
Author(s):  
Diego Rodrigues Iritani ◽  
Sandra Naomi Morioka ◽  
Marly Monteiro de Carvalho ◽  
Aldo Roberto Ometto
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Total Quality ◽  
Business Excellence

Este artigo tem como objetivo analisar a teoria sobre Gestão por Processos de Negócio (BPM - Business Process Management). Para isso foi realizada uma revisão bibliográfica sistemática e foram utilizadas técnicas de análise de publicações, citações e de bibliometria. Os resultados mostram a multidisciplinaridade de BPM, como as diferentes áreas de pesquisa compreendem o tema e como praticam essa abordagem. Dentre os periódicos relevantes para o tema, destacaram-se o Business Process Managament Journal, Knowlegde and Process Managemente Total Quality Management & Business Excellence. Dentre as abordagens de aplicação foi possível verificar que existem três tipos adotados pelo estudo e ao todo foram identificadas oito práticas de BPM. As redes de bibliometria mostraram a existência de agrupamentos bibliométricos que pouco interagem, e a relação de BPM com as abordagens de gestão da qualidade e reengenharia. Apesar do aumento de publicações na área, o que mostra a relevância do tema, as publicações tendem a seguir escolas distintas e que ainda atuam de forma isolada na área de BPM.

a PRACTICAL DIAGNOSIS OF BUSINESS EXCELLENCE

1998 ◽  
Vol 2 (4) ◽  
pp. 24-28
Author(s):  
Jacob Eskildsen ◽  
Jens Dahlgaard
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Quantitative Measurement ◽  
Management Programme ◽  
Full Scale ◽  
Measurement Tool ◽  
Total Quality ◽  
Business Excellence

In conducting full‐scale implementation of a total quality management programme an organization's success will depend on how well it can answer two basic questions: ‘where are we now?’ and ‘how do we proceed?’. A quantitative measurement tool developed at Aarhus School of Business and used by a major European corporation gives management an instrument to gauge its level of business excellence and identify important opportunities for improvement.

Essentials of total quality management: a meta-analysis

2014 ◽  
Vol 27 (6) ◽  
pp. 544-558 ◽  
Author(s):  
Ali Mohammad Mosadeghrad
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
English Language ◽  
Process Management ◽  
Meta Analysis ◽  
Point Of View ◽  
Total Quality ◽  
Content Type ◽  
Effective Strategies ◽  
Business Excellence

Purpose – The purpose of this paper is to identify critical successful factors for Total Quality Management (TQM) implementation. Design/methodology/approach – A literature review was conducted to explore the critical successful factors for TQM implementation between 1980 and 2010. Findings – A successful TQM implementation need sufficient education and training, supportive leadership, consistent support of top management, customer focus, employee involvement, process management and continuous improvement of processes. Research limitations/implications – The review was limited to articles written in English language during the past 30 years. Practical implications – From a practical point of view, the findings of this paper provide managers with a practical understanding of the factors that are likely to facilitate TQM implementation in organisations. Originality/value – Understanding the factors that are likely to promote TQM implementation would enable managers to develop more effective strategies that will enhance the chances of achieving business excellence.

Role of Organizational Culture in Quality Management

2018 ◽  
pp. 324-350
Author(s):  
Sushma Nayak ◽  
Abhishek Behl
Keyword(s):  
Organizational Culture ◽  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Continuous Quality Improvement ◽  
Total Quality ◽  
Continuous Quality ◽  
Business Excellence ◽  
The Way

In this intensely competitive world, an organization can survive in business only as long as it is consistently able to deliver quality products and services. The impulse for higher quality has brought about far-reaching changes in the way business is conducted. Likewise, studies in recent years are attempting to establish the interrelationship between organizational culture and total quality management. An organization is likely to attain a set of core managerial standards, norms, and practices that distinctively identifies the way it runs business; such standards give rise to a culture that may confer the organization a persistent competitive advantage, particularly if it is nifty, atypical, and imperfectly replicable. The present study explores the case of Bhagini Nivedita Sahakari Bank Ltd., Pune, functioning in the state of Maharashtra in India. The bank serves as a classic example of business excellence through continuous quality improvement; it has a unique organizational culture realized by the adoption of a customer-centric business model.

scholarly journals Industry 4.0 as a Key Enabler toward Successful Implementation of Total Quality Management Practices

2019 ◽  
Vol 27 (2) ◽  
pp. 131-140
Author(s):  
Sami Sader ◽  
Istvan Husti ◽  
Miklós Daróczi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Industry 4.0 ◽  
Management Practices ◽  
Production Systems ◽  
Technological Development ◽  
Successful Implementation ◽  
Total Quality ◽  
Business Excellence ◽  
Efficiency And Effectiveness

Industry 4.0 refers to the new technological development occurred at the industrial production systems. It evolved as a result of integrating Internet of Things, Cyber-Physical Systems, Big-Data, Artificial Intelligence, and Cloud Computing in the industrial systems. This integration aided new capabilities to achieve a higher level of business excellence, efficiency, and effectiveness. Total Quality Management (TQM) is a managerial approach to achieve an outstanding business excellence. There are several approaches to apply TQM principles at any organization. Industry 4.0 could be utilized as a key enabler for TQM especially by integrating its techniques with the TQM best practices. This paper suggests a theoretical framework for integrating Industry 4.0 features with the TQM principles (according to ISO 9000:2015 standards family) in order to open the door for further research to address the real impact of utilizing Industry 4.0 for serving the TQM implementation approaches.

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