scholarly journals Relationship between Work Improvement and Work Engagement in Financial Industry: Examination Based on the Level of Sense of Coherence

2021 ◽  
Vol 76 (0) ◽  
pp. n/a
Author(s):  
Kosuke KAWAMURA ◽  
Aya SHIMADA ◽  
Ikuharu MORIOKA
Keyword(s):  
Work Engagement ◽  
Sense Of Coherence ◽  
Financial Industry

Relationship between sense of coherence, health and work engagement among nurses

2019 ◽  
Vol 27 (8) ◽  
pp. 1620-1630 ◽  
Author(s):  
Maria Carmen Malagon‐Aguilera ◽  
Rosa Suñer‐Soler ◽  
Anna Bonmatí‐Tomas ◽  
Cristina Bosch‐Farré ◽  
Sandra Gelabert‐Vilella ◽  
...  
Keyword(s):  
Work Engagement ◽  
Sense Of Coherence

scholarly journals Work satisfaction, psychological resiliency and sense of coherence as correlates of work engagement

2018 ◽  
Vol 5 (1) ◽  
pp. 1451610 ◽  
Author(s):  
Romuald Derbis ◽  
Arkadiusz M. Jasiński ◽  
Traci Craig
Keyword(s):  
Work Engagement ◽  
Sense Of Coherence ◽  
Work Satisfaction

scholarly journals Burnout, work engagement and sense of coherence in female academics in higher-education institutions in South Africa

2010 ◽  
Vol 36 (1) ◽  
Author(s):  
Adéle Bezuidenhout ◽  
Frans V.N. Cilliers
Keyword(s):  
Higher Education ◽  
Work Engagement ◽  
Sense Of Coherence ◽  
Higher Education Institutions ◽  
The Body ◽  
University Management ◽  
Negative Consequences ◽  
Psychometric Instrument ◽  
Managerial Implications ◽  
The Individual

Orientation: Female academics in higher-education institutions face numerous challenges in the continuously changing landscape of South African higher education. Mergers, increasing job demands, ever-increasing class sizes and role conflict inherent in the female role contribute extensively to the manifestation of stress and burnout in this population group.Research purpose: This research was conducted from a salutogenic paradigm, seeking to find ways of avoiding the negative consequences of burnout and contributing towards the positive experience of work engagement for the female academic. The research also explored the effect of the individual academic’s sense of coherence (SOC) on her experience of burnout and work engagement.Research design, approach and method: The research was quantitative in nature. A psychometric instrument was sent to all the permanently employed female academics at Unisa and Tshwane University of Technology (TUT), measuring their levels of burnout, work engagement and SOC. The completed questionnaires were statistically analysed.Main findings: The findings included average levels of burnout, with definite signs that the experience of burnout is on the increase. The cynicism sub-dimension of burnout showed increased levels, work engagement scores were just above average and SOC scores were low.Practical/managerial implications: This article offers a psychological interpretation of the variables in the target group. The article contributes towards the body of research studies conducted from a positive psychological paradigm and, specifically, on the female gender.Contribution/value-add: The main recommendations are that university management needs to take cognisance of the alarming symptoms of burnout present in the population under discussion. Strategies are recommended to address these and to nurture work engagement.

scholarly journals The job demands-resources model of work engagement in South African call centres

2013 ◽  
Vol 11 (1) ◽  
Author(s):  
Yolandi Janse van Rensburg ◽  
Billy Boonzaier ◽  
Michèle Boonzaier
Keyword(s):  
Occupational Health ◽  
Employee Engagement ◽  
Work Engagement ◽  
Sense Of Coherence ◽  
Team Effectiveness ◽  
Leadership Effectiveness ◽  
Job Demands ◽  
Job Resources ◽  
Call Centre ◽  
Call Centres

Orientation: A ‘sacrificial human resource strategy’ is practised in call centres, resulting in poor employee occupational health. Consequently, questions are posed in terms of the consequences of call centre work and which salient antecedent variables impact the engagement and wellbeing of call centre representatives.Research purpose: Firstly, to gauge the level of employee engagement amongst a sample of call centre representatives in South Africa and, secondly, to track the paths through which salient personal and job resources affect this engagement. More specifically, the relationships between sense of coherence, leadership effectiveness, team effectiveness and engagement were investigated, thus testing the Job Demands-Resources model of work engagement.Motivation for the study: To present an application of the Job Demands-Resources model of work engagement in a call centre environment in order to diagnose current ills and consequently propose remedies.Research design: A cross-sectional survey design was used and a non-probability convenient sample of 217 call centre representatives was selected. The measuring instruments comprise the Utrecht Work Engagement Scale to measure engagement, the Team Diagnostic Survey to measure team effectiveness, the leadership practices inventory to gauge leadership effectiveness, and the Orientation to Life Questionnaire to measure sense of coherence. A series of structural equation modelling analyses were performed.Main findings: Contrary to the ‘electronic sweatshop’ image attached to call centre jobs depicted in the literature, results show a high level of employee engagement for call centre representatives in the sample. Also, personal resources such as sense of coherence and job resources such as team effectiveness related significantly to engagement. A non-significant relationship exists between leadership effectiveness and engagement.Practical/managerial implications: Both the content and context of jobs need to be addressed to increase the personal and job resources of call centre representatives.Contribution/value-add: The Job Demands-Resources model of work engagement can be used to improve the occupational health and performance of employees in call centres.

scholarly journals Incremental validity of work-related sense of coherence in predicting work wellness

2018 ◽  
Vol 44 ◽  
Author(s):  
Sanet C. Van der Westhuizen
Keyword(s):  
Work Engagement ◽  
Sense Of Coherence ◽  
Incremental Validity ◽  
Research Approach ◽  
Specific Work ◽  
Life Questionnaire ◽  
Full Time ◽  
Convenience Sample ◽  
Work Related ◽  
Context Specific

Orientation: Sense of coherence and, more recently, work-related sense of coherence are regarded as significant variables in promoting the management of employees’ wellness in modern organisations. Research purpose: The aim of the present study was to investigate whether work-related sense of coherence, as a context-specific application of sense of coherence, provides incremental validity over and above sense of coherence in explaining indicators of work wellness. Motivation for the study: It is important to know if the context-specific, work-related sense of coherence is a better predictor of work wellness in comparison with general sense of coherence in order to guide interventions aimed at the development and enhancement of employees’ wellness. Research approach, design and method: A cross-sectional survey design was used with a convenience sample (N = 734) of part-time and full-time working adults completing an online module at a distance education institution. A biographical questionnaire, the Work-related sense of coherence (SoC) Questionnaire, the Orientation to Life Questionnaire, the Fatigue Scale and Work Engagement Scale were administered. Hierarchical multiple regression analyses were performed to achieve the objective of the study. Main findings: Work-related sense of coherence displayed incremental validity over and above that of sense of coherence in predicting work engagement and fatigue. However, sense of coherence was a stronger predictor of fatigue, while work-related sense of coherence was a stronger predictor of work engagement. Practical managerial implications: In planning interventions to address the work engagement or fatigue of employees, work-related sense of coherence could be used as a practical indicator of coherent work experiences, especially in predicting work engagement. Contribution: The results of the study should provide new insight into the shared variance between work-related sense of coherence and sense of coherence. The results indicated that the factors are interrelated but independent and that work-related sense of coherence adds incremental variance in predicting work engagement and fatigue in the context of work.

scholarly journals Occupational stress, sense of coherence, coping, burnout and work engagement of registered nurses in South Africa

2009 ◽  
Vol 35 (1) ◽  
Author(s):  
Johanna J. Van der Colff ◽  
Sebastiaan Rothmann
Keyword(s):  
South Africa ◽  
Registered Nurses ◽  
Occupational Stress ◽  
Work Engagement ◽  
Sense Of Coherence ◽  
Survey Design ◽  
Maslach Burnout Inventory ◽  
Life Questionnaire ◽  
Cross Sectional Survey ◽  
Cross Sectional

The aim of this study was to assess the relationship between the occupational stress, sense of coherence, coping, burnout and work engagement of registered nurses in South Africa. A cross-sectional survey design was used. The study population consisted of 818 registered nurses. The Nursing Stress Inventory, the Orientation to Life Questionnaire, the COPE, the Maslach Burnout Inventory-Human Services Survey, and the Utrecht Work Engagement Scale were administered. The results show that the experience of depletion of emotional resources and feelings of depersonalisation by registered nurses were associated with stress due to job demands and a lack of organisational support, focus on and ventilation of emotions as a coping strategy, and a weak sense of coherence. Work engagement was predicted by a strong sense of coherence and approach-coping strategies.

scholarly journals Positive psychology leadership coaching experiences in a financial organisation

2011 ◽  
Vol 37 (1) ◽  
Author(s):  
Frans Cilliers
Keyword(s):  
Leadership Development ◽  
Locus Of Control ◽  
Positive Psychology ◽  
Work Engagement ◽  
Sense Of Coherence ◽  
Leadership Role ◽  
Learned Resourcefulness ◽  
Self Awareness ◽  
Leadership Coaching ◽  
Financial Organisation

Orientation: Organisations are practising leadership coaching more and more from a positive psychology perspective, yielding positive results. The current qualitative research focused on this coaching using work engagement, learned resourcefulness, sense of coherence, selfactualisationand locus of control as constructs. Although the researcher could find no previous research on this combination of constructs, the findings did link to previous studies with other constructs and combinations.Research purpose: The purpose of this research was to describe the positive psychology leadership coaching experiences of leaders in a large financial organisation. Motivation for the study: The researcher addressed the organisation’s need to develop leadership by structuring and presenting a coaching programme. He chose positive psychology as the paradigm and experiential learning as the method to meet the organisation’s goal of enabling its leaders to take up their roles with self-awareness, internal motivation and effective interpersonal connections.Research design, approach and method: The researcher used a qualitative and descriptive research design with a case study. Leaders attended ten experiential leadership-coaching sessions over three months. The sessions focused on work engagement, learned resourcefulness, sense of coherence, self-actualisation values and locus of control. The data gathering consisted of the coach’s field notes and the participants’ reflective essays, which they wrote after the last coaching session. The researcher analysed the data using discourse analysis.Main findings: The manifesting themes were the coaching context, engagement in roles, understanding role complexity, emotional self-awareness and demands, self-authorisation and inability to facilitate the growth of others.Contribution/value-add: Although intrapersonal awareness increased significantly, leaders struggled with the interpersonal complexity of the leadership role. Positive psychology leadership coaching should refine the operationalisation of interpersonal effectiveness.Practical/managerial implications: Organisations should integrate the methodology of leadership coaching with leadership development interventions to expose leaders to better intrapersonal awareness and functioning.

scholarly journals Employee Wellness amongst Middle Managers in a South African Public Sector Organisation

2019 ◽  
Vol 23 ◽  
Author(s):  
Nisha Harry ◽  
Fatima Gallie
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Developing Country ◽  
Work Engagement ◽  
Public Service ◽  
Sense Of Coherence ◽  
Middle Managers ◽  
Primary Data ◽  
Convenience Sample ◽  
The Public

At the heart of the public service sector within a developing country such as South Africa, is the contentious issue of good service delivery. However, numerous budget cuts, high vacancy rates and service delivery demands have an impact on the wellbeing of middle managers. This study investigates: 1) the relationship between sense of coherence, work engagement and burnout; and 2) whether there is a difference in socio-demographic variables. The study employed a quantitative research method, using primary data from a convenience sample (N = 172) of middle managers within a public service organisation. The correlational and inferential statistical analysis revealed a significant statistical relationship between the variables, namely sense of coherence, work engagement, and burnout. Significant differences were also found between respondents in terms of marital status and depersonalisation or cynicism. Overall, the results showed that the respondents experienced high levels of sense of coherence, work engagement and professional efficacy. This study has highlighted the wellbeing of employees within the public sector in a developing country.

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