An Assessment of the Impact of Total Quality Management Practices at Parkview Premier Clinical Laboratories

2014 ◽  
Vol 2 (11) ◽  
pp. 7-42
Author(s):  
Judy Marufu ◽  
Edith Chimusoro ◽  
Anis Mahomed Karodia
2020 ◽  
Vol 8 (2) ◽  
pp. 35
Author(s):  
Lama Hashem ◽  
Mais Jaradat

This study tested the impact of knowledge management uses on total quality management practices in commercial banks of Jordan. A quantitative research design, using regression analysis was applied in this study and a total of 250 valid returns were obtained through a questionnaire distributed to the employees of commercial banks in Jordan. Knowledge management uses was adopted as an independent variable with four subgroups: knowledge acquisition, knowledge storage, knowledge transfer and knowledge application. Total quality management practices were adopted as dependent variable with five subgroups: top management support, employee's involvement, continuous improvement, customer focus, and data driven decision management. The results show that three of the knowledge management dimensions (i.e. knowledge acquisition, knowledge storage, and knowledge transfer)   significantly affects total quality management practices. However, knowledge application showed insignificant effect. The theoretical and practical implications of this study are discussed at the end of this paper.


Pravaha ◽  
2018 ◽  
Vol 24 (1) ◽  
pp. 18-30 ◽  
Author(s):  
Bhupindra Jung Basnet

The purpose of this paper is to examine the impact of total quality management practices on employees’ job involvement in Nepalese manufacturing industry. Structural questionnaire are used. Data was analyzed by employing correlation and sample regression analysis. The result of this study revealed that customer focus, training and education, teamwork, and organizational culture are positively associated with employees’ job involvement. This study contributes for advancing the TQM research literature to a better understanding of the association between TQM practices and employees’ job involvement within Nepalese manufacturing industry.Pravaha Vol. 24, No. 1, 2018, Page: 18-30


2021 ◽  
Vol 12 (1) ◽  
pp. 48
Author(s):  
Stavros Ioannis Kalogiannidis

Most global studies have to a greater extent underscored the importance of Total quality management practices and some marketing aspects concerning organizational performance. Most studies have focused on establishing the level to which TQM practices influence customer satisfaction and not the whole organization. There is also little evidence on how marketing practices influence organizational performance. This study therefore seeks to assess the impact of Total Quality management practices and marketing on organizational performance. Data was collected from a sample size of 289 respondents who were employees of the different manufacturing industries in Greece. Data was analyzed using SPSS and Pearson’s rank correlation coefficient was used to establish the relationship between study variables. The study findings confirmed the presence of a relationship between TQM practices and organizational performance. Similarly there was a positive relationship between marketing practices and organizational performance. The study concluded that the TQM practices and marketing are great influencers of quality hence should always be applied in organizations.


2020 ◽  
Vol 6 (4) ◽  
pp. 787-798
Author(s):  
Muhammad Wasim Jan Khan ◽  
Muhammad Bilal Alam ◽  
Gohar Sulaiman ◽  
Zujaj Ahmed

Construction industry of any country plays a dynamic role in the prosperity and development of that country. It contributes more than any other industry in the economy growth and stability. Continual improvement firm performance can be measured through quality of work and services they provide to customers. However, for companies to compete with each other as well as in global markets they must need to adopt such techniques which are applied in the developed countries. One of the techniques is the application and evaluation of total quality management practices. As, this technique is already applied in other sectors such as manufacturing, services, health and development in the developed countries. So, this study and its findings are based on measuring the effects of total quality management practices i.e., organizational leadership, policy, and strategy, customer focus and process management on firm performance based on employee satisfaction and timely completion of projects. To check and measure the impact of TQM practices 100 construction companies were taken as sample/ These TQM practices were implemented on C-2 category construction companies of Khyber-Pakhtunkhwa, Pakistan registered with Pakistan Engineering Council. The findings of this study concluded that all the listed practices have direct and indirect effects on the enhancement of form’s performance.


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