Quality Improvement of Overhaul Maintenance Service using Servqual and Quality Function Deployment Method Case Study  in PT. Pembangkitan Jawa Bali (PJB) UPHT Gresik

Purpose This paper aims to investigate to what extent quality function deployment (QFD) can be used in quality improvement rather than design activities. Design/methodology/approach A framework was developed for implementation of QFD as a quality improvement tool. A case study approach is used to test this framework, and quality issues were analyzed using the framework in a ceramic tile manufacturing company. Findings The results showed considerable improvements in the critical quality characteristics identified and sales rates, demonstrating the potential of QFD to be used in assessing and prioritizing areas of improvement, and converting them into measurable process or product requirements. Research limitations/implications One case study was completed. More studies would be beneficial to support current findings. Practical implications This framework provides structured approach and guidelines for practitioners in adapting QFD for quality improvements in existing products or processes. Originality/value This study proposes a new framework to use QFD in quality improvement activities, expanding its application areas. Moreover, the results of the literature study performed provide a valuable collection of practical QFD implementation examples.

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Product Development of Chocolate with Quality Function Deployment Approach: A Case Study in SMEs Chocolate Industry in Indonesia

IOP Conference Series Earth and Environmental Science ◽

10.1088/1755-1315/209/1/012011 ◽

2018 ◽

Vol 209 ◽

pp. 012011

Author(s):

Humiras Hardi Purba ◽

M. Syamsul Maarif ◽

Indah Yuliasih ◽

Aji Hermawan

Keyword(s):

Product Development ◽

Quality Function Deployment ◽

Quality Function ◽

Chocolate Industry

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Integrated Quality Function Deployment as a Tool for Quality Achievement in Healthcare

International Journal of Applied Industrial Engineering ◽

10.4018/ijaie.2012070106 ◽

2012 ◽

Vol 1 (2) ◽

pp. 80-92 ◽

Cited By ~ 4

Author(s):

Chintala Venkateswarlu ◽

A. K. Birru

Keyword(s):

Analytic Hierarchy Process ◽

Quality Function Deployment ◽

Healthcare Services ◽

Relative Importance ◽

Analytic Hierarchy ◽

Direct Evaluation ◽

Quality Function ◽

Model Combining ◽

Hierarchy Process

Quality function deployment (QFD) is a methodology that extracts client demands (CDs) and inducting them in the final service/product. Once CDs are extracted from client the traditional QFD approach uses absolute importance to identify the degree of importance for each CD. Direct evaluation of CDs based on absolute weighting without tradeoffs is easy to perform, but may lead to serious deviations from reality. An alternative to avoid this problem is to adopt the analytic hierarchy process (AHP) approach. In this paper, an integrated model combining AHP and QFD has been delineated as a quality achievement tool in healthcare. A case study is performed on the healthcare services provided by government general hospital, Indore District, Madhya Pradesh, India and data has been analyzed to benchmark the proposed framework by computing the degree of relative importance for CDs through AHP and incorporating them in subsequent deployment matrices.

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