Factors Influencing the Adoption of Mobile Banking Services in Bangladesh: An Empirical Analysis

2014 ◽  
Vol 2 (1) ◽  
pp. 9 ◽  
Author(s):  
Mohammad Masudul Hassan ◽  
Airin Rahman ◽  
Sharmin Afrin ◽  
Gulam Rabbany
Keyword(s):  
Empirical Analysis ◽  
Mobile Banking ◽  
Banking Services ◽  
Factors Influencing

Banking “on-the-go”: examining consumers’ adoption of mobile banking services

2018 ◽  
Vol 10 (3) ◽  
pp. 279-295 ◽  
Author(s):  
Tingting Zhang ◽  
Can Lu ◽  
Murat Kizildag
Keyword(s):  
Technology Adoption ◽  
Technology Acceptance ◽  
Mobile Technology ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Mobile Banking ◽  
Banking Services ◽  
Content Type ◽  
Factors Influencing

Purpose This paper aims to examine consumers’ adoption of mobile technology to facilitate their banking services and activities, and to investigate the factors influencing their adoption and engagement. Design/methodology/approach An online survey is used to test proposed relationships between factors and consumers’ mobile banking adoption. Structural equation modeling is performed to analyze consumers’ intentions toward mobile banking. Findings Traditional technology acceptance model factors – perceived usefulness and perceived ease of use – are identified as effective factors in influencing consumers to adopt mobile technology for facilitating banking services. Moreover, technology safety concerns, including reliability and privacy factors, are found to play an important role in motivating consumers to embrace mobile banking. The “fun” feature of the technology and consumers’ innovativeness characteristics are considered important in influencing mobile banking adoption. Trust in the banks has its predominant role in mobile technology adoption for banking services. Practical implications A bank gaining trust from its clients is key to active adoption of mobile banking technology. Bankers are advised to pay more attention to reliability and privacy features when designing and promoting mobile banking technology to consumers. Moreover, advertisements to bank clients should stress the “fun” aspects of the mobile banking apps to attract them to the use of mobile banking technology. Originality/value This paper investigates the factors influencing bank consumers to adopting mobile banking apps to facilitate their banking services. Nine key factors in the technology adoption area are examined to provide a comprehensive understanding of bank clients’ use of mobile banking apps, which advances the understanding of mobile technology applied in the banking industry in the literature.

scholarly journals The Role Of Distance Banking Services In The Context Of Integration Processes

2021 ◽  
Vol 03 (01) ◽  
pp. 28-35
Author(s):  
Otabek Maxmadaminovich Melikov ◽  
Keyword(s):  
Comparative Analysis ◽  
Statistical Analysis ◽  
Internet Banking ◽  
Mobile Banking ◽  
Banking Services ◽  
Banking Systems ◽  
Factors Influencing ◽  
Remote Services

This article describes in detail the essence, advantages of "Distance banking services", "Internet-banking" and "Mobile-banking" in the context of integration processes, remote services in the banks of the country and their status. Statistical analysis of users of remote banking systems was carried out, as well as comparative analysis with world indicators. It also suggests the interdependence of factors influencing the development of distance banking services and ways to further improve it.

Factors Influencing the Adoption of Mobile Banking: Perspective Bangladesh

2014 ◽  
Vol 3 (2) ◽  
pp. 199-220 ◽  
Author(s):  
Farhana Yasmin Liza
Keyword(s):  
Technology Acceptance ◽  
Perceived Risk ◽  
Risk Mitigation ◽  
Critical Factor ◽  
Mobile Technologies ◽  
Special Focus ◽  
Social Risk ◽  
Mobile Banking ◽  
Banking Services ◽  
Factors Influencing

With the convergence of banking services and mobile technologies, users are able to conduct banking services at any place and at any time through mobile banking. This research examines the factors influencing the adoption of mobile banking in Bangladesh, with a special focus on trust, perceived cost and perceived risk including the facets of perceived risks: performance risk, security/privacy risk, time risk, social risk and financial risk. The research model includes the original variables of extended technology acceptance model (TAM2). Data for this study was collected through a structured questionnaire survey in townships around Dhaka. The research has found that customers will consider adopting mobile banking as long as it is perceived to be useful and easy to use. But the most critical factor for the customer is cost; the service should be affordable. Trust was found to be significantly negatively correlated to perceived risk. Thus, trust plays a role in risk mitigation and in enhancing customer loyalty.  

Factors Influencing the Adoption of Mobile Banking in India

2014 ◽  
Vol 6 (4) ◽  
pp. 1-15 ◽  
Author(s):  
Sindhu Singh ◽  
R. K. Srivastava
Keyword(s):  
Social Influence ◽  
Mobile Phones ◽  
Rapid Development ◽  
Ease Of Use ◽  
Future Research ◽  
Mobile Banking ◽  
Perceived Ease Of Use ◽  
Banking Services ◽  
Factors Influencing ◽  
Study Results

The advancement of mobile communication and wireless technologies has made a rapid development in the sector of banking services using their mobile phones. A fine system with great potential has the capacity to attract a huge block of customers to opt for banking services through their mobile phones. The dynamism in the present era of technology, where many other channels are available, this mobile banking system stands alone to attract more customers to come in the net of using mobile banking services. This paper meticulously aims to investigate the factors influencing the intention of the customer to use mobile banking. It suggests an integrated model that incorporates the five antecedents namely, perceived ease of use, compatibility, social influence, security, and perceived cost on its influence on customers' decision to use mobile banking. The study results revealed that compatibility, social influence, and security in their order of influence significantly affect the customers' decision to use mobile banking. The theoretical model is empirically validated and explained 62 percent of the variance in intention to use mobile banking. The implications of this study's findings for the future research and practice are described.

EVALUATION OF MOBILE BANKING SERVICES USAGE IN MINNA, NIGER STATE

2019 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
BABA MESHACH ◽  
MOSES DOGONYARO NOEL ◽  
LEGBO YISA VICTOR ◽  
MAJEEDAH OMOBOLANLE OLATUNDE ◽  
◽  
...  
Keyword(s):  
Mobile Banking ◽  
Banking Services
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