scholarly journals The application of information and communication technology for service delivery in the serial unit of Bayero University Kano

2017 ◽  
Vol 08 (03) ◽  
Author(s):  
K J ◽  
Umar G G ◽  
Yemi Peters ◽  
O E Sokari ◽  
V Haliru Z A
Keyword(s):  
Service Delivery ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Information And Communication

scholarly journals INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) AND SERVICE DELIVERY IN NIGERIAN PUBLIC SECTOR: A STUDY OF FEDERAL INLAND REVENUE SERVICE (2000-2019)

2020 ◽  
pp. 1-15
Author(s):  
Edem Edemekong Edemidiong ◽  
Ebong, Itoro Bassey ◽  
Osezua Ozinegbe
Keyword(s):  
Service Delivery ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Tax Evasion ◽  
Tax Compliance ◽  
Business World ◽  
Revenue Generation ◽  
Information And Communication ◽  
Inland Revenue ◽  
The Impact

This paper examined the impact of Information and Communication Technology (ICT) on the level of services delivered by the Federal Inland Revenue Service (FIRS). The paper was premised on the perceived importance and role of the online platform in the prompt payment of corporate tax as its efficiency in increasing compliance while decreasing the level of tax evasion by corporate bodies. A related challenge that is increasingly being faced by users of electronic facilities for government transaction is a lack of universal security mechanism that forms a first line of defense for such users. The objective of the paper was to examine the impact of ICT on the level of revenue generation efforts of the FIRS and the level of tax evasion in Nigeria. Technology acceptance model was used as theoretical framework of analysis. The paper adopted survey and descriptive research design to elicit responses from the study sample. Both primary and secondary sources of data were used in eliciting information needed for the study. Pearson pear product and chi-square method were used as statistical method of analysis. The major findings of the study revealed among others that application of ICT will only amount to negligible level of revenue generation. It was also revealed that the relationship between application of ICT and the level of tax compliance and acceptability is not significant. Based on the findings, the paper recommended among others, that the government and their agencies should embark on an all-important campaign for attitude and behavioral change with regards to encouraging people in the business world to perceive tax as an obligation to the state and not just a yearly ritual that must be embarked upon by them. KEYWORDS: Federal Inland Revenue, Information Communication Technology, Taxation and Service Delivery

scholarly journals Promoting Information and Communication Technology in Online Service Delivery in Vietnam

2021 ◽  
Vol 1 (2) ◽  
Author(s):  
Thi Ngoc Mai NGUYEN ◽  
Ngoc Huong Quynh PHAM
Keyword(s):  
Service Delivery ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Service ◽  
Public Services ◽  
Personal Data ◽  
Online Service ◽  
Public Service Delivery ◽  
Information And Communication ◽  
The Government

Applying Information and Communication Technology (ICT) to public service deliverycontributes to transparency, accountability, and cost-saving to improve administrative efficiency. Thisapplication has become an inevitable trend for administrative reform worldwide. This paper examines thepolicy of promoting ICT in public service delivery and its implementation in Vietnam. Recently, theVietnamese government has created a thoroughly legal foundation to develop information infrastructurefor public service delivery. However, online public service delivery results are still lower than expected,and the online service index in Vietnam has just reached the average level of the world. Therefore, toencourage citizens to use online public services, the government should improve the personalidentification data system and promote propagating and popularize online public services. Thegovernment also should protect personal data and administrative system security to ensure organizationalsystem safety and efficiency.

scholarly journals The Importance of ICTs on Service Delivery at MTC, Namibia

2020 ◽  
pp. 35-38
Author(s):  
Ndahafa Eline Namene ◽  
◽  
Nikodemus Angula ◽  
Keyword(s):  
Service Delivery ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Telecommunications Industry ◽  
Corporate Policies ◽  
Information And Communication ◽  
Communication Software ◽  
Descriptive Survey ◽  
Positive Effect ◽  
Improve Service Delivery

The purpose of the study was to examine the effect of information and communication technology on service delivery in the Telecommunications industry. A descriptive survey research method was used as it helped the researcher to determine how the use of ICTs can improve service delivery at MTC, Namibia. Findings showed that variables of information and communication technology have positive effect on service delivery. Therefore, the study concluded that training collectively with changes in corporate policies and support, can result in better service delivery. It was recommended that employees have to acquire skills on how to use computers and communication software in order to offer efficient services. It is vital for the Telecommunications sector to foster digital opportunities by enhancing the use of ICTs to improve service delivery. Barriers to be overcome are no longer only technological but also educational, cultural and linguistic in nature. With that in mind, neglecting to invest sufficiently in human capacity may result in clientele dissatisfaction.

scholarly journals Sustainable Delivery of Speech-Language Therapy Services in Small Island Developing States Using Information and Communication Technology – A Study of the Maldives

2020 ◽  
Vol 12 (1) ◽  
pp. 17-42
Author(s):  
Mariyam Z. Zahir ◽  
Anna Miles ◽  
Linda Hand ◽  
Elizabeth C. Ward
Keyword(s):  
Service Delivery ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Small Island ◽  
Small Island Developing States ◽  
Language Therapy ◽  
Broadband Internet ◽  
Information And Communication ◽  
The Government ◽  
Face Complex

Small Island Developing States (SIDS), a subgroup of Majority world countries, face complex challenges providing equitable access to speech-language therapy (SLT) services. Increasing use of information and communication technology (ICT) to enhance SLT services is seen in the Minority world. This study explored the potential of using ICT to provide sustainable SLT services in one SIDS, the Maldives. A mixed method approach was used integrating data from (a) 21 online documents, (b) interview with an ICT official, and (c) surveys of 13 island councillors and 73 parents of children with communication difficulties. Almost 100% of the population had access to mobile phones and mobile broadband internet. Most parents were active and frequent ICT users. The government provided financial aid for people with disabilities which could be utilised to access ICT for services. Asynchronous service delivery using accessible ICT and parents as agents of service delivery can potentially enhance SLT services.

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