Investigating pre-service teachers’ informally-developed online professional learning networks

This study investigates how final year pre-service teachers (PSTs) from several countries use social media to support their online professional learning network (PLN) activities. Adopting a mixed-methods approach, it uses a global survey and interview methods to generate fresh insights into PSTs’ informally-developed online PLN practices and their perceived benefits of these self-initiated activities. Findings uncover new understandings of contemporary PSTs’ patterns of use and configurations of their online PLNs and have implications for their effective transitioning into the teaching profession.

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Harnessing the Power of Social Media to Support a Professional Learning Network During the COVID-19 Pandemic

Journal of Continuing Education in the Health Professions ◽

10.1097/ceh.0000000000000326 ◽

2020 ◽

Vol Publish Ahead of Print ◽

Author(s):

Elissa Hall ◽

Justin D. Kreuter ◽

Teresa Sörö ◽

Kristina Dzara ◽

Holly C. Gooding

Keyword(s):

Social Media ◽

Professional Learning ◽

Learning Network ◽

Professional Learning Network

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Enhancing teacher education…with Twitter?

Phi Delta Kappan ◽

10.1177/0031721718797118 ◽

2018 ◽

Vol 100 (1) ◽

pp. 25-28 ◽

Cited By ~ 5

Author(s):

Jeffrey P. Carpenter ◽

Scott A. Morrison

Keyword(s):

Social Media ◽

Teacher Education ◽

Preservice Teachers ◽

Professional Learning ◽

Education Program ◽

Teacher Education Program ◽

Teaching Profession ◽

Learning Networks ◽

Social Media Tools ◽

Harmful Effects

The isolation that has historically plagued the teaching profession has particularly harmful effects on novice teachers who need the guidance, wisdom, and encouragement of other educators. In recent years, however, social media tools have helped many teachers connect with colleagues and build robust professional learning networks (PLNs) beyond their schools and districts. In this article, the authors describe their experiences using Twitter with preservice teachers to jump-start their PLN development. Through Twitter, preservice teachers interact with program alumni and in-service educators, and the teacher education program is able to build a stronger connection with their partners in the field.

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Are you a team player or a personal pinner? situating pinterest as part of teachers’ online and offline professional learning networks

Innovation and Education ◽

10.1186/s42862-021-00013-z ◽

2021 ◽

Vol 3 (1) ◽

Author(s):

Lisa Lundgren ◽

Rachelle Curcio ◽

Stephanie E. Schroeder

Keyword(s):

Social Media ◽

Professional Learning ◽

Media Use ◽

Empirical Work ◽

Social Networking Site ◽

Learning Networks ◽

Grade Levels ◽

Teacher Professional ◽

The Media ◽

Professional Learning Network

AbstractPinterest, a popular social networking site, is used as a resource by educators across all grade levels. We take the perspective that Pinterest acts as a professional learning network (PLN) and interrogate the ways that teachers share resources within online/offline PLNs. Eighty-eight teachers responded to a survey that asked about their social media use as well as their sharing of Pinterest resources with their professional colleagues. Building from the media use typology, we developed the Peer-to-Peer Pinterest Sharing Typology to describe types of sharing, finding that most respondents indicated that they did not share resources, others shared if forced to, and some shared as a way to enhance collegial collaboration. This research expands limited empirical work on both Pinterest as a PLN and on how learning and resources from online PLNs cross into school-based ones. This work will be of interest to those who seek to understand how social media sites play a role in teacher professional learning.

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The Leadership Link: A Hybrid Professional Learning Network for Learning and Teaching Leaders

Communities of Practice ◽

10.1007/978-981-10-2879-3_15 ◽

2016 ◽

pp. 329-346

Author(s):

Trish McCluskey

Keyword(s):

Professional Learning ◽

Learning And Teaching ◽

Learning Network ◽

Professional Learning Network

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Engaging customers through user-and company-generated content on CSR

Spanish Journal of Marketing - ESIC ◽

10.1108/sjme-09-2018-0043 ◽

2019 ◽

Vol 23 (3) ◽

pp. 339-372 ◽

Cited By ~ 5

Author(s):

Alberto Badenes-Rocha ◽

Carla Ruiz-Mafé ◽

Enrique Bigné

Keyword(s):

Social Media ◽

Mixed Methods ◽

Hotel Industry ◽

User Generated Content ◽

Customer Engagement ◽

Content Type ◽

Mixed Methods Approach ◽

Customer Perceptions ◽

Customer Trust ◽

The Impact

Purpose This study aims to analyze the role of corporate social responsibility (CSR) customer perceptions, customer–company identification and customer trust on customer engagement (CE), paying special attention to the moderating effects of two types of social media communication, firm-generated content and user-generated content. Design/methodology/approach The study uses a mixed-methods’ approach. First, a single-factor experiment using Twitter posts as stimuli with 227 hotel guests. The structural model was analyzed using SmartPLS 3.2.7. Second, structured in-depth interviews were undertaken with three hotel industry experts to complement the conclusions of the quantitative study. Findings The results show that when a customer trusts a hotel and identifies with its corporate values, CSR tweets generate CE toward the hotel. CSR communications made by customers reinforce the impact of CSR tweets on customer trust more than CSR tweets posted by hotels. Hotel industry experts give insights to explain these results in different types of hotels. Practical implications CSR communications made through Twitter affect customers’ perceptions of a hotel’s CSR activities and customer trust in hotels, especially if they originate from a source external to the company. This result can be of use for hotel managers who have not previously given importance to active CSR communications or the interactivity of social media. Originality/value The authors show the moderating effect of user-generated content in the relationship between CSR customer perceptions and customer trust, thus contributing to the research into the effectiveness of social media. They use a mixed-methods’ approach to increase the validity of the results.

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Responding Effectively to Customer Feedback on Twitter: A Mixed Methods Study of Webcare Styles

Applied Linguistics ◽

10.1093/applin/amaa046 ◽

2020 ◽

Author(s):

Matteo Fuoli ◽

Isobelle Clarke ◽

Viola Wiegand ◽

Hendrik Ziezold ◽

Michaela Mahlberg

Keyword(s):

Social Media ◽

Mixed Methods ◽

Word Of Mouth ◽

Negative Word ◽

Affective Style ◽

Mixed Methods Approach ◽

Customer Complaints ◽

Effective Strategies ◽

Customer Feedback ◽

Corporate Social

Abstract Social media offer an unprecedented opportunity for companies to interact more closely with customers and market their products and services. But social media also present reputational risks as negative word-of-mouth can spread more quickly and widely through these platforms than ever before. This study investigates how companies respond to customer complaints on Twitter. We propose an innovative mixed methods approach (i) to identify the key features that mark the styles used by a sample of companies in their replies to customers and (ii) to determine the most effective strategies for responding to complaints. Our results reveal that an affective style, expressed through devices such as stance markers, emphatics, and amplifiers, elicits the most positive response from complainants, regardless of the formality of the message. The study advances our understanding of the features and effects of corporate social media discourse. It also provides business communication practitioners with linguistically grounded insights that can inform the development of appropriate strategies for dealing with negative word-of-mouth online.

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Diffusion of disinformation: How social media users respond to fake news and why

Journalism ◽

10.1177/1464884919868325 ◽

2019 ◽

Vol 21 (3) ◽

pp. 381-398 ◽

Cited By ~ 9

Author(s):

Edson C Tandoc ◽

Darren Lim ◽

Rich Ling

Keyword(s):

Social Media ◽

Mixed Methods ◽

National Survey ◽

Exploratory Study ◽

Interpersonal Relationship ◽

Sequential Design ◽

Fake News ◽

Mixed Methods Approach ◽

Explanatory Sequential Design ◽

Depth Interviews

This exploratory study seeks to understand the diffusion of disinformation by examining how social media users respond to fake news and why. Using a mixed-methods approach in an explanatory-sequential design, this study combines results from a national survey involving 2501 respondents with a series of in-depth interviews with 20 participants from the small but economically and technologically advanced nation of Singapore. This study finds that most social media users in Singapore just ignore the fake news posts they come across on social media. They would only offer corrections when the issue is strongly relevant to them and to people with whom they share a strong and close interpersonal relationship.

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