Effect of sustainable competitive advantage on business excellence in the hotel industry

2021 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Deepali Anand ◽  
Alka Munjal
Keyword(s):  
Competitive Advantage ◽  
Hotel Industry ◽  
Sustainable Competitive Advantage ◽  
Business Excellence

The effect of organizational learning and Web 2.0 on innovation

2015 ◽  
Vol 53 (9) ◽  
pp. 2060-2072 ◽  
Author(s):  
Shouzhen Zeng ◽  
Joaquin Gonzalez ◽  
Clemente Lobato
Keyword(s):  
Organizational Learning ◽  
Firm Performance ◽  
Web 2.0 ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Structural Equation ◽  
Hotel Industry ◽  
Sustainable Competitive Advantage ◽  
Content Type ◽  
Top Managers

Purpose – The purpose of this paper is to analyse the relationships between Web 2.0 adoption, innovation, organizational learning and organizational performance in the hotel industry. Design/methodology/approach – A sample of four and five-star hotels provides the data. The fieldwork took place between February and June 2013. The questionnaire was sent to top managers of Chinese hospitality firms that provide their e-mail addresses on the main Chinese tourism web pages. The final sample comprises 278 hotels. This percentage of responses yields a sample error of 6.9 per cent for a 95 per cent confidence level. The authors followed a two-step approach for structural equation modelling, using EQS 5.7 software to conduct the tests. Findings – Results suggest that competitive advantage in the hotel industry requires firm strategies focusing on Web 2.0, innovation capacity and organizational learning. This finding contributes to the strategic management field by offering an explanation of the differences in firm performance within a particular industry. Therefore, the findings mark an important contribution to the literature, introducing a new variable that mediates the relationship between Web 2.0 and firm performance. Originality/value – The results hold that Web 2.0 adoption is crucial for enhancing innovativeness, which is a fundamental source of sustainable competitive advantage. In addition, organizational learning also has a positive effect on innovativeness. Innovation, which is the essence of competitive advantage, is a key concept for firms nowadays.

scholarly journals THE ROLE OF EMPLOYEE CREATIVITY AS A MEDIATOR BETWEEN HIGH-PERFORMANCE WORK PRACTICE, INNOVATIVE BEHAVIOR, AND SUSTAINABLE COMPETITIVE ADVANTAGE IN THE HOTEL INDUSTRY

2021 ◽  
Vol 22 (2) ◽  
pp. 67-80
Author(s):  
Sarfilianty Anggiani ◽  
Tiurida Lily Anita
Keyword(s):  
Competitive Advantage ◽  
High Performance ◽  
Hotel Industry ◽  
Work Practice ◽  
Sampling Technique ◽  
Sustainable Competitive Advantage ◽  
Innovative Behavior ◽  
Employee Creativity ◽  
Analysis Technique ◽  
Data Collection Instrument

This study aims to find if employee creativity has a significant impact as a mediator to High-performance work practice, innovative behavior, and sustainable competitive advantage in the Hotel industry during the pandemic. This study was conducted by conducting observations and surveys to Four Stars Hotels around the Jakarta area. Population and samples were taken from employees who work in the Four stars Hotel since the hotel was started operating again around December 2020. This research was conducted in a quantitative approach. The data collection instrument using a questionnaire with a sampling technique is purposive sampling. The analysis technique, namely path analysis using SMART PLS, is carried out to show whether employee creativity has an impact as a mediator to high-performance work practice, innovative behavior, and sustainable competitive advantage. The result shows that Employee creativity has an impact as a mediator to high-performance work practice, innovative behavior, and sustainable competitive advantage. Innovative behavior has no direct impact on sustainable competitive behavior.

Determinants of sustainable competitive advantage from resource-based view: implications for hotel industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Md Sazzad Hossain ◽  
Kashif Hussain ◽  
Suresh Kannan ◽  
Sree Kala Kunju Raman Nair
Keyword(s):  
Competitive Advantage ◽  
Absorptive Capacity ◽  
Hotel Industry ◽  
Competitive Intelligence ◽  
Strategic Flexibility ◽  
Sustainable Competitive Advantage ◽  
Entrepreneurial Behavior ◽  
Content Type ◽  
Team Culture ◽  
The Relationship

PurposeThis study examines the relationship between absorptive capacity, team culture, competitive intelligence awareness and entrepreneurial behavior with strategic flexibility and sustainable competitive advantage and further investigates the moderating influence of innovativeness on the relationship between strategic flexibility and sustainable competitive advantage in the hotel industry.Design/methodology/approachThe current study applied a quantitative research method to collect data from five-star and luxury hotel management staff in Malaysia, using questionnaire surveys. A total of 550 questionnaires were distributed, and the researcher received 457 valid questionnaires. The hypotheses were tested using the SEM (structural equation modeling) analytical technique.FindingsThe salient findings of this research are (1) absorptive capacity, team culture and competitive intelligence awareness have a significant impact on strategic flexibility and sustainable competitive advantage, (2) entrepreneurial behavior has an insignificant effect on strategic flexibility and sustainable competitive advantage, (3) strategic flexibility has a significant impact on sustainable competitive advantage, (4) innovativeness actively moderates on the relationship between strategic flexibility and sustainable competitive advantage.Research limitations/implicationsThe study described here introduces a sustainable competitive advantage as a new and dynamic approach to explore how its outcomes or performance can be enhanced in the hotel industry. The outcomes of sustainable competitive advantage can help the long-term survival of hotels.Originality/valueThe present study suggests and explains the role of sustainable competitive advantage in the hotel industry and offers new insights into the competitive hotel industry's gaps and weaknesses.

scholarly journals Innovative Behaviors, Employee Creativity, and Sustainable Competitive Advantage: A Moderated Mediation

2020 ◽  
Vol 12 (8) ◽  
pp. 3295 ◽  
Author(s):  
Servet Nasifoglu Elidemir ◽  
Ali Ozturen ◽  
Steven W. Bayighomog
Keyword(s):  
Competitive Advantage ◽  
High Performance ◽  
Hotel Industry ◽  
Mediating Effect ◽  
Service Organizations ◽  
Sustainable Competitive Advantage ◽  
Customer Contact ◽  
High Performance Work Practices ◽  
The Impact ◽  
Innovative Behaviors

It is challenging for enterprises that lack innovation and creativity to survive successfully in the market. Employee top role performance is not always sufficient to gain a competitive advantage, in which innovative behaviors and creativity can be counted as necessary ingredients to build. This study proposed and tested employee innovative behaviors (IB) and creativity as mediator and moderator, respectively, of the impact of high-performance work practices (HPWPs) on sustainable competitive advantage (CA). The resource-based view and job demands resources model provided the theoretical underpinnings for the developed hypotheses that were tested using a sample of 323 customer-contact employees of 4- and 5-star hotels. The results indicated that HPWP indirectly predicted CA via IB. Also, creativity moderated the impact of HPWPs on innovative behaviors positively and on competitive advantage negatively. Employee innovative behaviors can generate substantial returns to service organizations competing with quasi-homogeneous end-products. The relevant theoretical and practical implications are further discussed. The scope of the study calls for caution in the generalizability of the overall findings. The research acknowledges the need to extend the findings by explicitly accounting for national cultural profiles. This study fills the dearth of research in service innovation in the hotel industry by testing the mediating effect of IB on the HPWPs CA nexus and reveals the moderating role that employee creative traits have in these relationships.

scholarly journals Competitive Intelligence and Sustainable Competitive Advantage in the Hotel Industry

2019 ◽  
Vol 11 (6) ◽  
pp. 1597 ◽  
Author(s):  
Gisela Casado Salguero ◽  
Manuel Fernández Gámez ◽  
Ignacio Aldeanueva Fernández ◽  
Daniel Ruíz Palomo
Keyword(s):  
Competitive Advantage ◽  
Hotel Industry ◽  
Path Model ◽  
Competitive Intelligence ◽  
Competitive Advantages ◽  
Sustainable Competitive Advantage ◽  
Current State ◽  
Sustainable Competitive Advantages ◽  
The Relationship ◽  
Practical Implications

Competitive intelligence (CI) is a business tool within strategic management, and it is gaining significance as a process that enables companies to achieve sustainable competitive advantage. This study explores the current state of CI in the Spanish hotel industry. For this purpose, a path model has been developed which empirically investigates the relationship between CI use and its backgrounds. The results obtained suggest that environmental and organizational characteristics affect CI effort, and in turn, CI effort affects CI use. This study provides theoretical and practical implications to help managers develop sustainable competitive advantages through the potential that CI offers within the hotel industry.

The Knowledge Creation Organization: The Case of Alphana

2012 ◽  
pp. 78-90
Author(s):  
Thang Nguyen Ngoc
Keyword(s):  
Competitive Advantage ◽  
Knowledge Creation ◽  
Future Research ◽  
Sustainable Competitive Advantage ◽  
Knowledge Based ◽  
The Future

Knowledge and the capability to create and utilize knowledge today are consid- ered to be the most important sources of a firm’s sustainable competitive advantage. This paper aims to advance understanding of the knowledge creation of firm in Vietnam by studying Alphanam Company. The case illustrates how knowledge- based management pursues a vision for the future based on ideals that consider the relationships of people in society. The finding shows that the case succeeded because of their flexibility and mobility to keep meeting to the changing needs of the customers or stakeholders. The paper also provided some suggestions for future research to examine knowledge-based management of the companies in a different industry segments and companies originating in other countries

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