Open Innovation Implementation to Encourage Corporate Entrepreneurship Through Product-Service System to Sustain Industrial Estate Firms: An Indonesian Evidence

Increasing awareness of the importance of services has given rise to the concept of product-service system where goods and services are sold as an integrated package to customers. On the other hand, the emerging sustainability concept has escalated the demand for sustainability for industries. Consequently, it is necessary to build strategies that lead the company to achieve sustainability goals while keeping competitiveness. Drawing on the necessity service and sustainability concept in the quality improvement of the product-service system, this study aims to develop a systematic design tool by filling the gap to the previous studies. We used Quality Function Deployment (QFD) approach by considering customer requirements (VoC) and stakeholder requirements (VoSt), instead of VoC only, based on the service and sustainability dimensions. We refer to the proposed QFD approach as QFDSPS. We introduce service productivity index (SPI) to measure the performance of the system. Thus, in the proposed methodology, the strategies for quality improvement were defined as subject to VoC, VoSt, and SPI. The methodology was implemented in a Javanese restaurant which meets the characteristics of a product-service system. The result shows that the proposed method can be implemented. The implications due to the implementation of the method are also discussed.

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Sustainable product-service system hierarchical framework under uncertainties: The pharmaceutical industry in Ecuador

Journal of Cleaner Production ◽

10.1016/j.jclepro.2021.126188 ◽

2021 ◽

Vol 294 ◽

pp. 126188

Author(s):

Yeneneh Tamirat Negash ◽

Liria Salome Calahorrano Sarmiento ◽

Ming-Lang Tseng ◽

Korbkul Jantarakolica ◽

Kimhua Tan

Keyword(s):

Pharmaceutical Industry ◽

Service System ◽

Product Service System ◽

Hierarchical Framework ◽

Product Service ◽

Sustainable Product

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EVALUATING PROTOTYPING SUPPORT IN EARLY TRANSFORMATIVE PSS DESIGN

Proceedings of the Design Society ◽

10.1017/pds.2021.141 ◽

2021 ◽

Vol 1 ◽

pp. 1411-1420

Author(s):

Ryan Michael Ruvald ◽

Andreas Larsson ◽

Christian Johansson Askling ◽

Alessandro Bertoni ◽

Tobias Larsson

Keyword(s):

Service System ◽

Product Service System ◽

Product Service ◽

Support Tools ◽

Innovative Solutions ◽

Service System Design ◽

Efficient Planning ◽

Design Projects ◽

Planning And Construction ◽

Process Product

AbstractPrototypes are an established tool for rapidly increasing learning, communication and decision making rationale for design projects. The proven success has spawned a litany of approaches and methods for building and planning the efficient planning and construction of prototypes. Translating these methods into simple usable tools to assist novice designers has generated broadly applicable canvases to support prototyping across the design process. Product Service System design has similarly introduced prototyping methods and tools into the process. Presently there is a lack of support for generating early phase tangible prototypes for functional PSS design aimed at more radically innovative solutions instead of currently dominant traditional products with traditional add-on services. This work explores the viability of utilizing existing prototyping support tools in the context of early PSS design through workshops with student designers and practitioners. The data from these workshops illuminates the alignments and misalignment gaps presented as guidelines to enable better support for early PSS designers.

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