scholarly journals How individuals perform customer knowledge absorption practices - a contextual approach to open innovation

2019 ◽  
Vol 79 (3/4) ◽  
pp. 274
Author(s):  
Christian A. Mahringer ◽  
Martin Rost ◽  
Birgit Renzl
Keyword(s):  
Open Innovation ◽  
Contextual Approach ◽  
Customer Knowledge ◽  
Knowledge Absorption

THE ROLE OF ABSORPTIVE CAPACITY IN FACILITATING "OPEN INNOVATION" OUTCOMES: A STUDY OF AUSTRALIAN SMEs IN THE MANUFACTURING SECTOR

2009 ◽  
Vol 13 (02) ◽  
pp. 201-220 ◽  
Author(s):  
FANG HUANG ◽  
JOHN RICE
Keyword(s):  
Absorptive Capacity ◽  
Open Innovation ◽  
Manufacturing Sector ◽  
Vital Importance ◽  
Efficiency And Effectiveness ◽  
Innovation Strategies ◽  
Innovation Approach ◽  
Knowledge Absorption ◽  
Innovation Outcomes

The open innovation approach emphasizes porous knowledge boundaries between firms and upstream suppliers, but tends to ignore questions of transformative efficiency and effectiveness once the knowledge reaches the focal organization. In this paper, we test for the significance of interaction effects between open innovation strategies and absorptive capacity, finding support for the idea that effective knowledge absorption capabilities are of vital importance in the facilitation of innovation effectiveness.

scholarly journals Containing the Not-Invented-Here Syndrome in external knowledge absorption and open innovation: The role of indirect countermeasures

2019 ◽  
Vol 48 (9) ◽  
pp. 103822 ◽  
Author(s):  
Julian Hannen ◽  
David Antons ◽  
Frank Piller ◽  
Torsten Oliver Salge ◽  
Tim Coltman ◽  
...  
Keyword(s):  
Open Innovation ◽  
External Knowledge ◽  
Knowledge Absorption

Examining the linkage among open innovation, customer knowledge management and radical innovation

2018 ◽  
Vol 13 (3) ◽  
pp. 368-389 ◽  
Author(s):  
Xin Wang ◽  
Ming Xu
Keyword(s):  
Knowledge Management ◽  
Organizational Learning ◽  
Open Innovation ◽  
Radical Innovation ◽  
Learning Ability ◽  
Customer Knowledge ◽  
Content Type ◽  
Innovation Activities ◽  
Customer Knowledge Management ◽  
The Impact

Purpose The purpose of this paper is to propose a research model exploring the link between open innovation, customer knowledge management and radical innovation. It seeks to answer these research questions: is there any difference among the effects of different types of open innovation activities on radical innovation? How does the organizational learning ability influence the impact of customer knowledge management on radical innovation? Design/methodology/approach The paper is based on the data collected from a sample of 165 modern service enterprises located in the Yangtze River Delta region. The authors conducted a structural equation modeling analysis using SPSS and MPLUS to test the proposed hypotheses. Findings The results showed that different kinds of open innovation activities had different impacts on the path to radical innovation. Inbound open innovation activities directly influenced radical innovation while the effect of outbound open innovation activities on radical innovation combined with the organizational exploitative learning ability is indirect. Similarly, the empirical results also proved that customer knowledge management had an indirect effect on radical innovation through the organizational learning ability, and the influence of the exploratory learning ability was more prominent. Originality/value Under the background of the national innovation driven by the development strategy, this paper studies the impact mechanism of radical innovation from the perspectives of open innovation and customer knowledge management. Therefore, it is suggested that the enterprise should adopt open innovation activities to foster innovation performance, formulate a customer-oriented innovation strategy and invest information and communication technologies to enhance the organizational learning ability of the enterprise.

A study on customer knowledge management, inbound open innovation and firm performance

2020 ◽  
Vol 39 (2) ◽  
pp. 183-195 ◽  
Author(s):  
Xin Wen ◽  
Gang Wu ◽  
Qi Kang ◽  
Lei Wang ◽  
Jianqiu Zeng
Keyword(s):  
Knowledge Management ◽  
Firm Performance ◽  
Open Innovation ◽  
Customer Knowledge ◽  
Customer Knowledge Management

Mechanisms of customer knowledge integration in the open innovation process: health-tech case

2019 ◽  
Vol 23 (2) ◽  
pp. 136-148
Author(s):  
Raminta Jokubauskienė ◽  
Rimgailė Vaitkienė
Keyword(s):  
Open Innovation ◽  
Knowledge Integration ◽  
Innovation Process ◽  
Sustainable Competitive Advantage ◽  
Innovation Development ◽  
Customer Knowledge ◽  
Content Type ◽  
Data Coding ◽  
Knowledge Updating ◽  
High Level

Purpose This paper aims to reveal the expression and specificity of customer knowledge integration in the open innovation process in the health-tech sector. Design/methodology/approach The collection method of data for this research is hermeneutic interview with top management or employees, which are directly responsible for innovation development in the organization. Only innovative organizations, which act in the health-tech sector and have high level of knowledge intensity, were selected. Interviews with ten organizations had reached saturation of data. Data coding and analysis was conducted by using MAXQDA 18. Findings The results showed that customer knowledge integration research mechanisms depend on different markets and open innovation process in the health-tech sector. Practical implications The results of research increase understanding and ability to integrate customer knowledge more effectively in the open innovation process in the organizations. Following it, organizations become more flexible and gain sustainable competitive advantage. Originality/value Open innovation development is intensive knowledge activity that requires continuous knowledge updating. The success of open innovation with customers requires effective utilization and adaptation of customer knowledge which is the result of customer knowledge integration in the open innovation process. Scientific literature identifies different mechanisms that help to integrate knowledge successfully. However, these mechanisms are common for all kinds of knowledge. Therefore, this research was focused on looking into the specificity of the context of customer knowledge because it is the most complicated kind of all knowledge.

scholarly journals Serial Multiple Mediation of the Impact of Customer Knowledge Management on Sustainable Product Innovation by Innovative Work Behavior

2021 ◽  
Vol 13 (22) ◽  
pp. 12927
Author(s):  
Constantin Bratianu ◽  
Dan Florin Stanescu ◽  
Rares Mocanu ◽  
Ruxandra Bejinaru
Keyword(s):  
Open Innovation ◽  
Product Innovation ◽  
Work Behavior ◽  
Customer Knowledge ◽  
Innovative Work Behavior ◽  
Customer Knowledge Management ◽  
Innovative Work ◽  
Sustainable Product ◽  
Serial Mediation ◽  
The Impact

Customer knowledge management (CKM) is a relatively new research domain, aiming at exploring the potential of customer knowledge for the open innovation process of companies. The present paper aims at performing a complex analysis of the serial mediation phenomenon of the impact of CKM on sustainable product innovation (SPI) by innovative work behavior (IWB). The dimensions considered for IWB in the present research are the following: idea exploration, idea generation, idea championing, and idea implementation. In the first phase of our research, we performed a semantic analysis of the main concepts, ideas, and theories, based on a critical literature review. Thus, we reached a deeper understanding of the complexity of the concept of knowledge by learning the theory of knowledge fields and knowledge dynamics. As a result of this conceptual phase, we designed the research model and a questionnaire to be addressed to managers from the business environment. In the quantitative phase of the present research, we used the statistical software packages, SPSS version 26.0, and the PROCESS macro for SPSS, version 3.5. We used well-known criteria for reliability, validation, and interpretation of the numerical results. The final results demonstrate a significant serial mediation phenomenon regarding the impact of CKM on SPI by the IWB. These results are important in developing the co-creation process of new products by using customer knowledge. The present research reveals some original ideas concerning the impact of CKM on SPI by using a serial mediation process performed by basic innovative work dimensions. The implications of the present research are significant for both academics and practitioners in designing open innovation in knowledge ecosystems.

scholarly journals Assumptions of Customer Knowledge Enablement in the Open Innovation Process

2017 ◽  
Vol 31 (1) ◽  
pp. 55-69 ◽  
Author(s):  
Raminta Jokubauskienė ◽  
Rimgailė Vaitkienė
Keyword(s):  
Knowledge Management ◽  
Open Innovation ◽  
Scientific Literature ◽  
Effective Means ◽  
Innovation Process ◽  
Customer Knowledge ◽  
Innovation Activities ◽  
Customer Knowledge Management ◽  
New Knowledge ◽  
The Impact

Abstract In the scientific literature, open innovation is one of the most effective means to innovate and gain a competitive advantage. In practice, there is a variety of open innovation activities, but, nevertheless, customers stand as the cornerstone in this area, since the customers’ knowledge is one of the most important sources of new knowledge and ideas. Evaluating the context where are the interactions of open innovation and customer knowledge enablement, it is necessary to take into account the importance of customer knowledge management. Increasingly it is highlighted that customers’ knowledge management facilitates the creation of innovations. However, it should be an examination of other factors that influence the open innovation, and, at the same time, customers’ knowledge management. This article presents a theoretical model, which reveals the assumptions of open innovation process and the impact on the firm’s performance.

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