Factors affecting customer switching behaviour in the mobile phone market: the case of Egypt

2013 ◽  
Vol 8 (3) ◽  
pp. 337 ◽  
Author(s):  
Riyad Eid
Keyword(s):  
Mobile Phone ◽  
Factors Affecting ◽  
Switching Behaviour ◽  
Customer Switching

Integrating Smartphone Talking Applications, Trust, Switching Cost and Customer Switching Behaviour in the Mobile Phone Market

2019 ◽  
pp. 285-303
Author(s):  
Ali Abdelkader
Keyword(s):  
Mobile Phone ◽  
Switching Cost ◽  
Phone Call ◽  
Service Users ◽  
Communication Services ◽  
Phone Calls ◽  
Switching Behaviour ◽  
Customer Switching ◽  
Phone Service ◽  
The Impact

In recent years, free talking applications via smartphones and tablets have emerged. These applications are considered as a substitute service for phone calls. This study investigates the effect of providing smartphone talking applications (as a substitute service) upon the switching behaviour of mobile phone service users, from phone call to free talking applications call, in Egypt. Additionally, it investigates the impact of trust and switching cost on the strength and trend of this relationship, in order to develop a conceptual model in the mobile phone market in Egypt. Three hypotheses were tested and developed by using a sample of 353 Egyptian mobile phone users. Results found that providing smartphone talking applications (as a substitute service) has a significant impact upon the switching behaviour of mobile phone service users in all communication services, except urgent calls. The strength of this relationship is increased when the trust and the switching cost (as intervening or mediating variables) are available. Recommendations are made to help mobile phone companies in Egypt prevent customers from switching to competitors.

Integrating Smartphone Talking Applications, Trust, Switching Cost and Customer Switching Behaviour in the Mobile Phone Market

2015 ◽  
Vol 6 (1) ◽  
pp. 17-34 ◽  
Author(s):  
Ali Abdelkader
Keyword(s):  
Mobile Phone ◽  
Switching Cost ◽  
Phone Call ◽  
Service Users ◽  
Communication Services ◽  
Phone Calls ◽  
Switching Behaviour ◽  
Customer Switching ◽  
Phone Service ◽  
The Impact

In recent years, free talking applications via smartphones and tablets have emerged. These applications are considered as a substitute service for phone calls. This study investigates the effect of providing smartphone talking applications (as a substitute service) upon the switching behaviour of mobile phone service users, from phone call to free talking applications call, in Egypt. Additionally, it investigates the impact of trust and switching cost on the strength and trend of this relationship, in order to develop a conceptual model in the mobile phone market in Egypt. Three hypotheses were tested and developed by using a sample of 353 Egyptian mobile phone users. Results found that providing smartphone talking applications (as a substitute service) has a significant impact upon the switching behaviour of mobile phone service users in all communication services, except urgent calls. The strength of this relationship is increased when the trust and the switching cost (as intervening or mediating variables) are available. Recommendations are made to help mobile phone companies in Egypt prevent customers from switching to competitors.

Factors affecting camera mobile phone adoption before e-shopping in the Arab world

2011 ◽  
Vol 33 (3-4) ◽  
pp. 271-283 ◽  
Author(s):  
Kamel Rouibah ◽  
Hasan Abbas ◽  
Samia Rouibah
Keyword(s):  
Mobile Phone ◽  
Arab World ◽  
Factors Affecting

Factors Affecting Mobile Phone Use Among Undergraduate Students in Turkey

2013 ◽  
pp. 234-246
Author(s):  
Ali Acilar
Keyword(s):  
Factor Analysis ◽  
Mobile Phone ◽  
Undergraduate Students ◽  
Mobile Phones ◽  
Young Generation ◽  
Convenience Sample ◽  
Mobile Phone Use ◽  
Factors Affecting ◽  
Sense Of Security ◽  
The World

Mobile phones are one of the fastest-adopted innovations in history. Globally, mobile phones have rapidly become widespread in most parts of the world, especially among the young generation. Young people constitute an important and significant part of mobile phone users. In this study, the author examined the factors affecting mobile phone use among undergraduate students in a developing country. The research data was collected through a convenience sample of undergraduate students in a public university in Turkey. Exploratory factor analysis was used to examine the underlying factors in mobile phone use. Nine factors are identified from the results of factor analysis such as “Information,” “Attitude,” “Mobility,” “Functional service,” “Entertainment/Relaxation,” “Convenience,” “Fashion,” “Sense of security,” and “Multimedia service”.

Customer Switching Behavior Towards Mobile Number Portability

2020 ◽  
Vol 10 (3) ◽  
pp. 31-46
Author(s):  
Chandra Sekhar Patro
Keyword(s):  
Service Providers ◽  
Positive Influence ◽  
Switching Behavior ◽  
Switching Behaviour ◽  
Customer Switching ◽  
Rapid Changes ◽  
Number Portability ◽  
Telecom Operator ◽  
Telecom Sector ◽  
Improve Service Quality

The telecom services have been an imperative means for socio-economic development of a country and a large contributor to the rapid growth and modernization of various sectors of the economy. In recent years, the mobile services are having enormous growth due to rapid changes in technology. The mobile users have the choice to switch from one telecom operator to another within the telecom circle without the change of phone number. The introduction to MNP promoted more competition in the telecom sector and forced service providers to improve service quality and reduce prices. Therefore, it is necessary to understand the factors influencing customer switching behaviour for using mobile number portability. The study identified that the respondents are not only aware of MNP but also know the procedure of using MNP. The results show that service payout, trustworthiness, responsiveness, and monetary value have a positive influence on customers to switch over other service providers whereas accessibility and technology do not have a positive influence on customer switching behaviour.

Factors Affecting Consumer Resistance to Innovation in Mobile Phone Industry

2016 ◽  
Vol 6 (9) ◽  
pp. 497-509 ◽  
Author(s):  
Mirza Hassan Hosseini ◽  
Mohsen Delaviz ◽  
Hamed Derakhshide ◽  
Mojtaba Delaviz
Keyword(s):  
Mobile Phone ◽  
Factors Affecting ◽  
Consumer Resistance
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