scholarly journals Determinants of Customer Benefits in Business-to-Business Markets: A Cross-Cultural Comparison

2005 ◽  
Vol 13 (3) ◽  
pp. 1-31 ◽  
Author(s):  
Christian Homburg ◽  
Sabine Kuester ◽  
Nikolas Beutin ◽  
Ajay Menon
Keyword(s):  
Cultural Differences ◽  
Cross Cultural ◽  
Cultural Comparison ◽  
Quality Service ◽  
Business Markets ◽  
International Context ◽  
Cross Cultural Comparison ◽  
Managerial Implications ◽  
The Impact ◽  
Business To Business

The authors examine the concept of customer benefits in business-to-business markets in an international context. They distinguish between core and add-on benefits, and they discuss product quality, service quality, flexibility, trust, joint action, and commitment of the supplier as determinants of these customer benefits. They base their analysis on 981 respondents in two countries. The results suggest the importance of understanding the determinants in providing customer benefits. Furthermore, the authors observe significant cultural differences with respect to the impact of different determinants on perceived customer benefits. Following a discussion of the results, the authors present managerial implications, research limitations, and directions for further research.

Unemployment and life satisfaction: A cross-cultural comparison

1998 ◽  
Vol 39 (2) ◽  
pp. 248-280 ◽  
Author(s):  
Duncan Gallie ◽  
Helen Russell
Keyword(s):  
Well Being ◽  
Cross Cultural ◽  
Welfare Regime ◽  
Cultural Comparison ◽  
The European Union ◽  
Cross Cultural Comparison ◽  
Welfare Institutions ◽  
The Social ◽  
The Unemployed ◽  
The Impact

The paper addresses the issue of the nature and determinants of variations between countries in the severity of the implications of unemployment for psychological well-being. It focuses on ten countries in the European Union over the period 1983 to 1994. It establishes that there are consistent differences between countries over time. It then examines a number of potential explanations, in particular relating to the level of unemployment, the social composition of unemployment, the strength of the work ethic in the society and the characteristics of welfare institutions. It concludes that such differences cannot be accounted for in terms of the level of unemployment or its composition in terms of age and sex. They are also unrelated to measures of employment commitment. Rather the severity of the impact of unemployment has to be understood in terms of the interaction between the characteristics of the welfare regime and the composition of the unemployed with respect to household position.

Dimensions of Sensation Seeking Scale Form VI: Cross-Cultural Comparison

1993 ◽  
Vol 76 (2) ◽  
pp. 567-570 ◽  
Author(s):  
Mostafa A. Torki
Keyword(s):  
Cultural Differences ◽  
Factor Structure ◽  
Sensation Seeking ◽  
Cross Cultural ◽  
Cultural Comparison ◽  
Cross Cultural Comparison ◽  
Sensation Seeking Scale

In this study the factor structure of the Sensation Seeking Scale Form VI was compared for the Kuwaiti and American subjects. Thrill and adventure seeking Factor, Part II Intention, showed good cross-cultural reliability for men only. The differences between findings of this analysis and that of Zuckerman could be interpreted as evidence of cultural differences between Kuwaiti and American subjects in sensation seeking.

Children's Spatial-Perceptual Preferences: A Cross-Cultural Comparison

1980 ◽  
Vol 11 (2) ◽  
pp. 156-160
Author(s):  
Albert O. Shar ◽  
William E. Geeslin
Keyword(s):  
Cultural Differences ◽  
Nursery School ◽  
Developmental Differences ◽  
Cross Cultural ◽  
Perceptual Task ◽  
Cultural Comparison ◽  
Topological Properties ◽  
Grade Levels ◽  
Cross Cultural Comparison ◽  
American Children

In the first stage of investigating how children perceive and conceptualize spatial figures, Geeslin and Shar (1979) developed procedures for making objective comparisons of two-dimensional figures. Piaget and lnhelder (1967, 1971) claimed that the cognitive structures of children allow them to operate on the topological properties of figures prior to being able to conceptualize Euclidean properties. However, Geeslin and Shar (1979) found no indication of spatial developmental differences on a perceptual task among American children in the nursery school through fourth-grade levels (ages 3 years and up, N = 345). Although a variety of plausible reasons for these apparently contradictory findings can be put forth, the investigation reported here pursued the possibility of cultural differences between American and Swiss children.

The impact of self-construals and perceived social norms on social anxiety in young adults: a cross-cultural comparison

2012 ◽  
Vol 5 (2) ◽  
pp. 109-120 ◽  
Author(s):  
Cecilia A. Essau ◽  
Patrick W.L. Leung ◽  
Selda Koydemir ◽  
Satoko Sasagawa ◽  
Jean O'Callaghan ◽  
...  
Keyword(s):  
Young Adults ◽  
Social Anxiety ◽  
Social Norms ◽  
Cross Cultural ◽  
Cultural Comparison ◽  
Cross Cultural Comparison ◽  
Perceived Social Norms ◽  
The Impact

Perceptions of Travel Importance, Benefits, and Constraints in Predicting Travel Behavior: A Cross-Cultural Comparison of Leisure Travel

2019 ◽  
Vol 23 (1) ◽  
pp. 1-12
Author(s):  
Chun-Chu Chen ◽  
Yao-Chin Wang
Keyword(s):  
Travel Behavior ◽  
Cross Cultural ◽  
Cultural Comparison ◽  
Leisure Travel ◽  
Cross Cultural Comparison ◽  
The Us ◽  
Managerial Implications ◽  
Travel Constraints ◽  
Leisure Travelers

This research conducts a cross-cultural examination of leisure traveler's perceptions of travel importance, benefits, and constraints as predictors of travel behavior. Results from the both the US (n = 559) and Taiwanese (n = 500) samples indicate, as expected, that leisure travelers who perceive travel as more beneficial and important travel more frequently. Additionally, it was found that when people perceive a higher level of travel constraints, they naturally tend to consider leisure travel as less beneficial and important, which serves to reduce leisure travel. Whereas these relationships were both significant across both samples, the Taiwanese sample was shown to have a more favorable view of leisure travel and, therefore, tended to travel more frequently. These findings would appear to have meaningful theoretical and managerial implications for the tourism and lodging industries.

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