4 COVID-19 impact on the human aspect of organizational culture and learning: The case of the Greek hospitality industry

2021 ◽  
pp. 49-72
Author(s):  
Christos Kakarougkas ◽  
Theodoros Stavrinoudis
Keyword(s):  
Organizational Culture ◽  
Hospitality Industry ◽  
Human Aspect

scholarly journals Organizational culture in the hospitality industry a bibliometric analysis and systematic literature review

2020 ◽  
Vol 11 (4) ◽  
pp. 1140
Author(s):  
Jose Efren Leyva-Duarte ◽  
Maria Teresa De la Garza Carranza ◽  
José De Jesús Chávez Martínez ◽  
Francisco Javier Pinedo-de-Anda ◽  
Juan Cayetano Niebla Zatarain ◽  
...  
Keyword(s):  
Organizational Culture ◽  
Literature Review ◽  
Bibliometric Analysis ◽  
Systematic Literature Review ◽  
Hospitality Industry ◽  
Web Of Science ◽  
Quantitative Methodology ◽  
Actual Situation ◽  
Main Field ◽  
The Web

Hospitality Industry has a particular context, it is broadly competitive, and in permanent change. An organizational culture can improve the results of different organizations. This study evaluates the organizational culture research in the field of the hospitality industry to obtain an understanding of its actual situation and future. The study used bibliometric analysis and systematic literature review to examine publications of five journals about hospitality in the Web of Science database, from 1980 to April 2019. Findings indicate that hotels are the main field of research of the hospitality industry, and the quantitative methodology approach is the most used. Moreover, it shows three paths of recent research for future analysis.

Organizational Culture Types and their Relationship with Knowledge Flow and Knowledge Management Success: An Empirical Study in the U.S. Government and Nonprofit Sectors

2004 ◽  
Vol 03 (02) ◽  
pp. 167-178 ◽  
Author(s):  
Juan A. Román ◽  
Vincent M. Ribière ◽  
Michael Stankosky
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Empirical Study ◽  
New Technology ◽  
Knowledge Flow ◽  
Management Systems ◽  
Strategic Approach ◽  
Intellectual Assets ◽  
Human Aspect ◽  
The U.S

The adoption of Knowledge Management programs and systems in the U.S. government and nonprofit sectors is rapidly growing. However, for them to truly be successful, involves more than just implementing a new technology that can be acquire in a box; it requires understanding and integrating the human aspect of it as well as the culture in which they operate. This paper characterizes and evaluates the enterprise culture composition using four organizational culture types (Clan, Adhocracy, Market, and Hierarchy), the existing strategic approach for knowledge flow, and the success of knowledge management systems. A total of 341 responses were collected using a questionnaire. Executives, knowledge managers, and many others can benefit by gaining better understanding and insight in these areas, integrating the human aspect of it to leverage the enterprise intellectual assets in the most efficient and effective way.

scholarly journals Contextual and task performance: role of employee engagement and organizational culture in hospitality industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Bhawana Bhardwaj ◽  
Namrita Kalia
Keyword(s):  
Organizational Culture ◽  
Job Performance ◽  
Task Performance ◽  
Employee Engagement ◽  
Hospitality Industry ◽  
Contextual Performance ◽  
Content Type ◽  
Maximum Contribution ◽  
And Task

Purpose Extensive work related to examining predictors and determinants of employee engagement and job performance have been conducted in past studies. A dearth of studies relating organizational culture and employee engagement with contextual and task performance in the hospitality industry necessitated the present study. This study aims to examine variability in the task and contextual performance owing to employee engagement and organizational culture. Design/methodology/approach The study has been conducted in four districts of Himachal Pradesh using a multistage sampling technique. A total of 360 hotel employees were involved in collecting their responses through a structured questionnaire. Findings The results of multiple regression showed that vigor, dedication and absorption variables of employee engagement contribute toward contextual performance. Vigor and absorption affect the task performance of employees. In the case of contextual performance vigor shows maximum contribution followed by absorption and dedication whereas for task performance, the maximum contribution is exhibited by absorption followed by vigor. Organizational culture sub-variables of experimentation, autonomy and trust came out to be major predictors, which help to improve contextual and task performance of employees. Practical implications The study suggests that psychological ownership, along with trust toward top management can create an enriched work culture, which influenced both the contextual and task performance of employees. The findings of the study can be practically used by government and private organizations for improving workforce performance in the hospitality industry. Future research can be conducted based on the findings of the study. Originality/value The study provides insight on how and to what extent cultural and employee engagement variables can affect employee’s contextual and task performance. The present study adds value to the existing literature and investigates the role of culture and employee engagement in enhancing task and contextual job performance. Managers and policymakers can use the findings of the study to improve organizational culture, employee engagement and performance of the employees in the hospitality sector. The study opens avenues for future studies.

Organizational culture on customer delight in the hospitality industry

2016 ◽  
Vol 56 ◽  
pp. 98-108 ◽  
Author(s):  
Chiu-Ying Kao ◽  
Sheng-Hshiung Tsaur ◽  
Tsung-Chiung (Emily) Wu
Keyword(s):  
Organizational Culture ◽  
Hospitality Industry ◽  
Customer Delight
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