Marketing-Automation

2021 ◽  
Vol 50 (7-8) ◽  
pp. 47-50
Author(s):  
Ralf T. Kreutzer
Keyword(s):  
Customer Relationship ◽  
Marketing Automation ◽  
Automation Tools

Der Automatisierung von Marketing-Prozessen kommt im Kontext des Customer-Relationship-Managements (CRM) heute eine zunehmende Bedeutung zu. Die Treiber dahinter sind zum einen die gestiegenen Anforderungen der Interessenten und Kunden an eine personalisierte und individualisierte Ansprache. Zum anderen trägt auch die Vielzahl der Kommunikationswege sowie die möglichen Inhalte der jeweiligen Ansprache zu einer großen Vielfalt möglicher Kombinationen bei. Ohne eine Unterstützung durch die Marketing-Automation-Tools kann diese nicht bewältigt werden.

The Hidden Minefields in the Adoption of Sales Force Automation Technologies

2002 ◽  
Vol 66 (3) ◽  
pp. 98-111 ◽  
Author(s):  
Cheri Speier ◽  
Viswanath Venkatesh
Keyword(s):  
Customer Relationship Management ◽  
Management Strategies ◽  
Relationship Management ◽  
Voluntary Turnover ◽  
Sales Force ◽  
Customer Relationship ◽  
Job Fit ◽  
Sales Force Automation ◽  
Person Organization Fit ◽  
Automation Tools

Sales force automation technologies are increasingly used to support customer relationship management strategies; however, commentary in the practitioner press suggests high failure rates. The authors use identity theory as a lens to better understand salesperson perceptions associated with technology rejection. They collected survey data from 454 salespeople across two firms that had implemented sales force automation tools. The results indicate that immediately after training, salespeople had positive perceptions of the technology. However, six months after implementation, the technology had been widely rejected, and salesperson absenteeism and voluntary turnover had significantly increased. There were also significant decreases in perceptions of organizational commitment, job satisfaction, person–organization fit, and person–job fit across both firms. Finally, salespeople with stronger professional commitment indicated more negative job-related perceptions as experience with the technology increased.

scholarly journals Analisis Sistem Informasi CRM Untuk Meningkatkan Pelayanan dengan Pendekatan SDLC (Studi Kasus: UMKM “SAKTI”)

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Latjuba Sofyana STT ◽  
Andi Rahman Putera
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Customer Service ◽  
Customer Relationship Management ◽  
Business Strategy ◽  
Screen Printing ◽  
System Analysis ◽  
Relationship Management ◽  
Customer Relationship ◽  
Marketing Automation

The development of information technology is endless. Every day there is something new that we can find outside. Will affect many sectors. One of the fastest growing is UMKM. Screen printing and convection is one of the UMKM that produces and sells plain shirts and screen printing. To improve its services, screen printing and convection information systems need to be developed so that the service is more optimal, effective and efficient. Customer Relationship Management (CRM) is a core business strategy that can support, obtain and retain customers. Based on the results of the needs analysis and system analysis of the company that can be known about the CRM modules needed for the system are Customer Service and Support (CSS) and Entreprise Marketing Automation (EMA).

scholarly journals Cloud computing's influence on digital marketing

2021 ◽  
Author(s):  
Hofa Abid
Keyword(s):  
Internet Use ◽  
Digital Marketing ◽  
Marketing Automation ◽  
Targeted Marketing ◽  
Consumer Interactions ◽  
Automation Tools ◽  
Cloud Technologies

Numerous cloud-based marketing apps, ranging from CRM systems to marketing automation tools, are already in widespread usage today. These services assist marketers in tracking their campaigns and efforts across mobile, social, and Web platforms, as well as consumer interactions. There are more methods to engage prospective clients in this technological era, as Internet use has expanded across devices - but it's also more difficult to capture their attention. Consumers want for material that is original, organic, engaging, and individualized. Marketers may use cloud technologies to create new plans based on data and to create more customized and targeted marketing. These tools are almost certainly going to be integrated with one of the following digital marketing components.

scholarly journals Evaluation of the effectiveness of the implementation of bitrix24 for e-commerce

2021 ◽  
pp. 116-121
Author(s):  
Chon Ku Li
Keyword(s):  
Competitive Advantage ◽  
Customer Loyalty ◽  
Customer Relationship ◽  
Basic Principles ◽  
Customer Base ◽  
The World ◽  
Automation Tools

The constant development of e-commerce around the world is accompanied by the use of various automation tools to improve the performance of companies. The article describes the basic principles of using CRM systems in e-commerce, as well as defines the categories of effects from the implementation of CRM and indicators for their evaluation. To date, the "fashion" for maintaining CRM systems has penetrated into all areas, and in those where it was not possible to introduce it in principle. When implementing CRM, companies often face resistance and misunderstanding on the part of employees, and due to the fact that they consider working in the system not effective. It should be understood that the effectiveness of the implementation of such a tool as a customer relationship system requires some preparation for automation on the part of the company, and the results obtained during and after the implementation may differ from the predicted ones. In our opinion, the use of CRM systems as e-commerce automation tools is necessary for the formation of an extensive customer base, which is an important long-term competitive advantage for enterprises. In the field of sales, it is very important to form a customer-oriented strategy that will increase customer loyalty, reduce the time of employees for processing certain data and analysis, and ultimately increase the organization's revenue.

scholarly journals Automation in Marketing: A Survey

2021 ◽  
Author(s):  
Aniket Singh ◽  
Nupoor Dode ◽  
Rohit Barve
Keyword(s):  
Marketing Automation ◽  
Survey Paper ◽  
Automation Tools

In order to be able to face competition, thriving corporations have to be compelled to maintain an awfully smart relationship with their existing customers and additionally to be able to anticipate their future wants. Thus, corporations do not target customers as teams, however they’re attempting to focus on them as individuals. However, to be able to use this information, corporations have to be compelled to use promoting automation tools. Marketing Automation was an idea first introduced in 2001 by John D.C. Little in his presentation at the 5th Invitational Choice Symposium UC Berkeley 2001. This survey paper assesses prominent research on Marketing Automation and suggests how it can be modified to adapt to the current marketing scenario.

Implementasi Sistem Rekam Medis Pasien Menggunakan Pendekatan Customer Relationship Management (CRM)

2018 ◽  
Vol 7 (2) ◽  
pp. 180
Author(s):  
Wiyanto Wiyanto ◽  
Fajar Butsianto ◽  
Karsito Karsito
Keyword(s):  
Information Technology ◽  
Information System ◽  
Medical Record ◽  
Customer Relationship Management ◽  
Unified Modeling Language ◽  
Relationship Management ◽  
Customer Relationship ◽  
Design System ◽  
System Validation ◽  
Iso 9126

Information technology is rapidly developed in this century that impact to various aspects of the organization really need information technology to support the performance and everyday business processes. In health services, information technology is required to process and storage the patient medical records, so that the patient's medical record is well preserved, and competitive advantage can be obtained between patient and polyclinic. The application of Customer Relationship Management (CRM) approach can be developed by implementing information system of medical record history to get new patient and retain existing patient, improving relationship with patient and maintaining patient loyalty as well as supporting the company/organization to provide excellent service to customers in real time through the advantage of information technology. The aims of this research are to understand patient medical record by CRM approach and Unified Modeling Language (UML) for system design, system validation using Forum Group Discussion (FGD), and using software testing Model ISO 9126. The result of this research are Medical Record History Information System and the result of system validation with FGD is 100% accepted, the result of system test using Model ISO 9126 is good with success rate 82,86%, so it can give contribution to polyclinic.

Customer Relationship Management

2001 ◽  
Vol 30 (8) ◽  
pp. 417-422 ◽  
Author(s):  
Hajo Hippner ◽  
Stephan Martin ◽  
Klaus D. Wilde
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship
Sign in / Sign up

Export Citation Format

Share Document